Alaffia Health

Oversee production of diverse content assets and support multi-channel marketing campaigns to educate and differentiate products. | 3-5 years of content marketing experience, strong storytelling skills, experience with social media, and supporting multi-channel campaigns. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. *This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time. About the Role In this role, you will work closely with the VP of Marketing on health plan-specific campaigns and strategies including but not limited to ABM, events-based marketing, conference strategy, and more. In a future state, you will manage pod-specific field marketers to support sales motion and targets. What You'll be Doing Content Development Oversee production of best-in-class content assets including blog posts, social posts, web copy, newsletters, ebooks, whitepapers, FAQs, sales sheets, emails, pitch support, and more. Transform product features, market insights, and customer outcomes into content that educates, differentiates, and moves prospects through the funnel. Campaign & GTM Support Partner with ABM and product marketing leads to execute integrated content plans for launches, updates, events, and broader GTM initiatives. Support demand gen and lifecycle marketing with channel-specific assets for paid campaigns, nurture programs, webinars, and lead magnets. Ensure consistent narrative alignment across marketing, sales, and client communications. Who You Are 3-5 years of experience in content marketing, ideally within SaaS. Demonstrated ability to produce high-quality written content across formats and channels. Strong writing, editing, and storytelling skills — with the ability to simplify complex or technical topics. Strong experience with developing social media content (LI, Tiktok, etc) Experience supporting multi-channel campaigns and managing content calendars. Bonus Points Experience in AI/ML, healthcare/health tech, financial services or fin tech Experience in content strategy for technical or sophisticated B2B audiences. Experience managing external freelance resources Comfort operating in a fast-paced, high-growth startup environment. Who Thrives Here Self-starter who enjoys juggling multiple projects and deadlines. Collaborative partner who can work across GTM, product, and leadership teams. Curious, thoughtful, and motivated to build a category-defining brand. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get Working With Us? 401(k), Medical, Dental, and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Support bridging AI capabilities with client product strategies through data analysis, configuration, and performance evaluation. | Requires 3+ years in product analytics or similar, strong SQL skills, experience with AI workflows, and ability to communicate insights effectively. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role & What You'll Be Doing We're searching for a Product Analyst who will support bridging our AI capabilities and client product strategy and implementations. You'll leverage your technical expertise in SQL and AI workflows to transform data into actionable insights that shape our product roadmap and drive meaningful enhancements, while working with our client solutions teams to configure their AI deployment. You'll be responsible for configuring client AI implementations and analyzing product performance to identify opportunities for improvement. Your work will directly impact client implementations and product decisions by providing data-backed recommendations to leadership and cross-functional teams to ensure that we are delivering client value. You will be working closely with product, engineering, AI, and clinical teams, you'll build and maintain client-specific AI configurations, dashboards, conduct deep-dive analyses, and translate complex findings into clear narratives. You'll also evaluate AI-driven features and automation workflows to assess their impact on clients and identify optimization opportunities. Key Responsibilities Understand clients’ clinical requirements and tune our AI solutions with our clinical SME’s Design and implement SQL queries and reports to analyze product performance data across clients and derive actionable enhancements Analyze AI annotation workflows and automation systems to measure accuracy, efficiency, and client success metrics. Present findings to product, technical, and clinical teams with clear recommendations for roadmapping. Develop frameworks for testing and experimentation around new AI enhancements, particularly those involving impacting client success. Key Qualifications 3+ years of experience in product analytics, business intelligence, or related analytical role, with demonstrated impact on product decisions. Strong SQL proficiency with experience writing complex queries, optimizing performance, and working with large datasets in environments like PostgreSQL. Hands-on experience with AI workflows, including data annotation processes, model evaluation, or automation systems. Understanding of how AI models are integrated into products and how to measure their effectiveness. Proven ability to translate data into actionable insights and communicate findings effectively to both technical and non-technical audiences. Experience with analytics tools such as Retool, Tableau, Looker, PowerBI, or similar platforms for visualization and reporting. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get? Competitive compensation package Medical, Dental and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Designing, developing, and deploying scalable, full-stack healthcare software solutions with a focus on infrastructure, architecture, and cloud deployment. | Extensive experience in software engineering, cloud infrastructure, system architecture, and full-stack development, with a focus on scalable SaaS products in healthcare or similar sectors. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role & What You'll Be Doing Alaffia’s core value is derived from our health insurance payments data. Development operations and infrastructure is the bedrock part of our platform, and we’re looking for a talented engineer who loves crafting scalable deployment pipelines, configuring auto-scaling server clusters, and architecting networks. Our internal team, healthcare providers, and insurers use our system daily to accomplish their work. We’re looking for someone who relishes the challenges of implementing CI/CD pipelines to orchestrate a myriad of build tasks, automating infrastructure deployments through programmable templates and maximizing Infra-as-Code, hardening Virtual Private Network access through robust authentication and the latest encryption ciphers, and working with the Engineering team to develop a library of utilities and tools that empower our team to operate masterfully. In this role you’ll have the opportunity to build the bedrock of a healthcare payments platform with real social and economic impact. You’ll be making a dent in the struggles of our nation’s healthcare payments system from your first day. Key Skills & Qualifications Code Fluency Write code that captures the essential nature of the solution and is appropriately flexible, reusable, efficient, and adaptable to changing requirements. Provide high quality code review feedback and adopt approaches to foster effective and collaborative code review culture. Strong awareness of the technologies used by the team and the ecosystem around these technologies and able to introduce new ideas to solve business and technical problems. Responsible for successful delivery of their projects, including planning, risk management, design, development, testing, rollout, and maintenance. Identify ways to simplify application code/infrastructure and improve developer efficiency as measured by cycle time, ramp-up time, or other similar measurements. Experience with enterprise codebases and the ability to onboard into an established product. Preemptively identify and resolve technical risks before they jeopardize the project. Resolve cross-team dependencies earlier to ensure the successful execution of the project. Avoid re-inventing the wheel by leveraging other Alaffia Health solutions or off-the-shelf solutions with the possible trade-off in mind. Software Design Responsible for designing the software or systems in the owned area and ensuring that they meet their design objectives. Give quality feedback on designs written by other members of the team, asking probing, insightful questions that solidify choices and surface erroneous assumptions. Effectively and quickly debug cross-module issues, and may intuit where bugs might lie due to deep knowledge of the libraries, platforms, and systems that the software relies on. Architecture Design Create coherent designs with multiple components interacting across API or system boundaries; bugs do not creep in at the boundaries between components due to mismatches in expectations of what is technically feasible. Capable of rolling out a component or major feature (and deprecating an existing system or feature) reliably - including appropriate monitoring, paging, etc are in place, and that failure domains are understood and characterized appropriately, avoid introducing toil and future maintenance work by proactively avoiding scaling issues and providing adequate documentation before large scale rollout. For early stage products, roll out with an eye toward achieving learning goals untainted by poor quality and know when to make appropriate tradeoffs for “failing fast”. Design clear success metrics and achieve those metrics consistently post-launch through the lifetime of the system or feature. For early stage products, those success metrics may be oriented around learning goals rather than usage goals, given the inherent unpredictability of achieving product/market fit. Business Acumen Engage in listening sessions to increase learning to guide work/priorities Have a working knowledge of Alaffia Health’s strategy and organization structure to work effectively across the org and able to help other engineers to effectively collaborate effectively Key Skills & Qualifications Collaborating cross functionally with UX, product, AI and business team to craft a feature-rich, modern web application Designing, developing, and deploying fullstack application using Typescript, GraphQL, PostgreSQL, React and Next.js in a production environment. Preferred experience: Experience building SasS in the healthcare sector 5+ years industry experience with large scale system Building and deploying user facing AI products Experience with DevOps and cloud provider, such as AWS, Azure, and GCP Hands on experience with Postgres databases and data model design. Implementing robust testing suites to verify the correctness of new and existing features using testing frameworks Developing observability frameworks that include logging and user activity metrics to integrate with Datadog and other observability tooling Leading and engaging in architectural decisions that enable scalability, maintainability and extensibility to support business growth and user needs Autonomous learning, self-leadership, and the ability to own system components while collaborating with other SME’s Excellent communication and collaboration skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get? Competitive compensation package (cash + equity) Medical, Dental and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Builds operational frameworks, leads cross-functional projects, and drives operational excellence to support rapid growth. | Requires 3-5+ years in high-growth business operations, strong analytical skills, proficiency in Excel/Google Sheets, and experience in scaling company operations. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role As a Strategy and Operations Lead you will help build the foundations of our business strategy and operational framework while working side-by-side with the founders of the company and the executive leadership team. This role is a unique, high visibility opportunity to drive operational excellence across growth, customer product, and corporate strategy and operations. You’ll design workflows, lead complex cross-functional projects, and drive operational excellence at scale. If you thrive in zero-to-one environments and want to make an outsized impact, we’d love to meet you. What You'll be Doing Partner with the leadership team to translate company goals into clear, measurable initiatives across functions. Lead high-impact efforts spanning everything from customer operations, operational reporting and analyses, go-to-market strategy, pricing strategy, analytics, and operational systems design and scalability. Analyze business performance, identify growth and efficiency levers, and develop strategy plans to utilize these levers and create recommendations that inform executive decision-making about the pros and cons of these strategies. Design and optimize core business processes to improve efficiency through automation where possible, drive accountability, and improve visibility across departments. Create automated frameworks, dashboards, and reports that keep executives and teams aware of performance and focused on their priorities and key objectives. Collaborate with the VP of Finance and Operations to develop materials that communicate company performance and strategy to a variety of internal and external stakeholders. Drive initiatives from concept to completion, ensuring teams deliver on time and to a high standard. Partner across the organization to build the infrastructure, tools, and culture needed to support rapid growth. Who You Are 3-5+ years of total experience with 1-3+ years in Business Operations Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B company 1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication skills You have been a part of a BizOps team at a growing company and have seen the challenges of scaling company operations through different phases of scale. Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency. Exceptional problem-solving and analytical skills; you can move from high-level strategy to data-driven detail with ease. Exceptional proficiency in Excel / Google Sheets and PowerPoint / Slides SQL proficiency or a strong desire to learn. Driven self-starter who enjoys rolling up their sleeves and solving problems across a variety of functional areas. Excited by the chance to join a high-growth company with the ability to make an immediate impact in a fast-paced, dynamic working environment. Good sense of humor. You enjoy the work you do and the people who work with you. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get Working With Us? Competitive compensation package 401(k), Medical, Dental, and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Lead strategy and development of healthcare payment integrity workflows, integrating AI/GenAI features, and collaborating with cross-functional teams. | Extensive experience in product management, healthcare workflows, and AI/ML/GenAI integration, with a focus on operational tooling and automation. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role & What You'll Be Doing We are seeking a Senior Product Manager to lead the strategy, development, and optimization of Alaffia’s Payment Integrity workflow platform. This role is responsible for shaping the product vision across our core auditing application, automation capabilities, and emerging GenAI-driven features that empower Payment Integrity Auditors (PIAs) and operations teams to efficiently identify, validate, and realize claim savings for our health plan clients. As a senior product leader, you will define long-term product direction, drive measurable business outcomes, and guide cross-functional teams through complex prioritization, delivery, and iteration cycles. Key Skills & Qualifications Product Strategy & Roadmap Own and execute the product strategy for the Managed Service App and Automation Roadmap, including core data schema evolution, scalable data ingestion pipelines, UX and feature enhancements, end-to-end workflow optimization, and AI/ML/GenAI-driven automation. Define and prioritize features that directly impact key operational and financial metrics such as claim throughput, claims savings, audit findings throughput, and review lead time. Establish and communicate a clear product vision and multi-quarter roadmap that balances workflow efficiency, auditor experience, system performance, and platform extensibility. Identify opportunities to apply GenAI (e.g., natural-language review automation, claim summarization, agentic workflow orchestration, exception handling) to reduce reviewer burden and improve audit quality. Cross-functional Collaboration Serve as the product owner for Payment Integrity workflows, partnering closely with PI Operations leadership to deeply understand user needs, pain points, and process inefficiencies. Collaborate with Engineering to drive efficient delivery, manage technical debt, align architecture decisions with long-term product strategy, and ensure scalable system design. Collaborate with AI teams to define use cases, evaluate model feasibility, drive experimentation, validate accuracy and safety requirements, and integrate intelligent agents and GenAI capabilities into payment integrity production workflows. Coordinate with Data Engineering to enhance data ingestion, reporting, analytics, and automation capabilities aligned with customer and internal operational needs. Ensure product compliance with healthcare security and privacy requirements, including supporting HITRUST R2 certification activities. Required Qualifications 7+ years of product management experience, including experience owning major product areas end-to-end in SaaS, healthcare technology, or workflow-centric platforms. Proven experience defining product strategy, building roadmaps, and leading cross-functional teams at scale. Strong analytical and problem-solving skills; able to translate operational goals and user needs into actionable product requirements and measurable outcomes. Experience delivering workflow automation, enterprise-grade applications, or operational tooling for complex business processes. Ability to work through ambiguity, drive alignment across diverse teams, and communicate complex concepts clearly to technical and non-technical audiences. Experience with agile development methodologies and product roadmap planning Preferred Qualifications Domain expertise in healthcare payment integrity, claims auditing, medical billing, or related operational workflows. Working knowledge of clinical coding systems (CPT, ICD-10, HCPCS, DRG) and claim data structures. Hands-on experience building or integrating AI/ML or GenAI-powered features—such as task automation, classification models, natural language workflows, or agent-based systems. Familiarity with healthcare regulatory and compliance standards, including HIPAA and HITRUST. Background in B2B SaaS products, particularly those used by operations, clinical, or financial teams. Experience with low-code configuration tools, workflow engines, or rules-based automation platforms. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get? Competitive compensation package (cash + equity) Medical, Dental and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Developing growth strategies, analyzing performance metrics, and managing cross-functional teams to support SaaS revenue growth. | Experience in GTM strategy, SaaS business metrics, HubSpot, and cross-functional program management, with 3-5+ years in relevant roles. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role As the Revenue Strategy and Operations Manager, you’ll help design and execute our growth strategy. This is a highly cross-functional role – you will serve as the primary connective tissue between the growth, product, and finance teams. You will work with these team leads to develop, operationalize, and track the performance of Alaffia’s growth strategy. You will work with team leads to identify new growth opportunities, evaluate and analyze our go-to-market strategies and performance, and develop scalable operational processes that fuel Alaffia’s mission and revenue goals. What You'll be Doing Develop the strategic roadmap for B2B growth: defining target customer profiles, sales motions, and channel priorities in partnership with leadership synthesizing performance insights into clear strategic recommendations and ensuring dependencies are addressed to enable Alaffia to win. Lead the design and execution of metrics and KPIs including covering pipeline health, conversion metrics, retention, expansion, and efficiency (CAC and payback) on a segment, rep, and customer basis Run weekly pipeline, reporting and forecasting meetings to measure progress vs goals. Partner with Finance to lead annual and quarterly planning for setting forecasts, headcount plans, commission structures, quotas, territories. Perform day-to-day maintenance and administration of HubSpot, including maintaining custom objects, automations, user profiles, and other key functionality. Build and maintain dashboards in Salesforce and work with key stakeholders to understand data needs. Partner with Data & Finance teams to maintain important systems across our tech stack and ensure data integrity across multiple platform integrations (HubSpot, SalesNavigator, ZoomInfo, Gong, etc.) Support our growing Sales team by answering help requests and identify areas for improvement that benefit the Sales team and Alaffia as a whole. Who You Are 3-5+ years of total experience with 1-3+ years in Business Operations Revenue Operations, Sales Operations, or GTM Strategy roles at a high growth B2B company 1-3+ years in management consulting, investment banking, investing or another “high speed” environment where you developed strong business acumen, analytical abilities, high quality execution, and executive communication skills Startup mindset on ownership and work product that strikes an effective balance between quality and sense of urgency. Proven success in GTM planning, analytics, or comp design at a B2B SaaS and/or Services company Deep understanding of SaaS and Services business metrics, subscription / usage-based models, and the customer lifecycle (acquisition, expansion, and retention) Ability to manage complex cross-functional programs with multiple stakeholders and deadlines Experience in strategic planning processes (OKRs) and running weekly/monthly business reviews with teams / leadership Expert command of Google and Microsoft Suite (Sheets/Excel and Slides/PowerPoint) with deep financial / operational modelling experience in Sheets / Excel HubSpot expertise - able to effectively manage a complex deployment with various customizations, integrations, and automations Experience working closely with Sales teams, including training new hires and effectively speaking to key processes and data. Good sense of humor. You enjoy the work you do and the people who work with you. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get Working With Us? 401(k), Medical, Dental, and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

Manage end-to-end audit lifecycle, coordinate documentation requests, and optimize workflows to ensure compliance and efficiency. | Requires 4+ years in healthcare operations or audit support, excellent communication, organization skills, and familiarity with claims auditing or medical record procurement. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role & What You'll Be Doing As a Payment Integrity Operations Associate, you’ll be at the center of our audit execution and provider communication processes.You will manage the end-to-end audit lifecycle — from document requests and follow-ups to final findings delivery — ensuring every step is timely, compliant, and professional. This is a fast-paced, detail-driven role ideal for someone who loves operations, thrives in a structured environment, and takes pride in excellent communication and customer service. You’ll collaborate closely with clinical reviewers, audit managers, and product teams to ensure seamless provider experiences and efficient audit throughput. Your Responsibilities Own the audit lifecycle: Track and manage cases from initial document request to final audit finding, ensuring deadlines are met and communication is timely. Send and follow up on documentation requests: Coordinate with providers to obtain required medical records, maintaining professionalism and persistence in all outreach. Additionally, accessing customer electronic systems to obtain records when needed. Manage the provider inbox: Monitor incoming provider communications, triage requests, and respond to inquiries within established turnaround times. Compose and send audit finding letters: Prepare and deliver audit determinations and outcome communications, ensuring clarity and accuracy in all correspondence. Optimize workflows: Identify process gaps and inefficiencies; create or update SOPs to drive greater consistency, accuracy, and throughput. Maintain organized documentation: Log all communications, updates, and task completions within internal systems to ensure full audit traceability. Collaborate cross-functionally: Work closely with clinical auditors, appeal teams, and product teams to resolve issues and ensure smooth handoffs. Deliver a high-touch provider experience: Represent Alaffia Health professionally in all interactions — balancing compliance with empathy and customer care. Who You Are 4+ years of experience in healthcare operations, provider relations, or audit support (payment integrity, utilization review, claims, or revenue cycle experience preferred) Excellent written and verbal communication skills — able to write clear, professional correspondence to providers and clients. Highly organized and comfortable managing multiple concurrent workflows in a fast-paced environment. Strong sense of accountability and ownership; you take initiative and don’t let details slip. Exceptionally detail-oriented with a keen eye for accuracy and completeness in documentation, communication, and data entry. Familiarity with claims auditing, medical record procurement, or health plan operations is a plus. Proficient in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace (Docs, Sheets); comfortable using formulas, filters, and pivot tables for tracking and reporting. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get? Competitive compensation package (cash + equity) Medical, Dental and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership

The job involves deploying and managing scalable AI systems, designing data schemas, and ensuring high-quality AI software development. | Requires 8+ years in software engineering, expertise in AI frameworks, data modeling, and experience with enterprise AI products. | About Alaffia & Our Mission Each year, the U.S. healthcare system suffers from over $500B in wasted spending due to medical billing fraud, waste, and administrative burden. At Alaffia, we’re committed to changing that paradigm. We’ve assembled a team of clinicians, AI engineers, and product experts to build advanced AI solutions that will directly bend the cost curve for all patients across the healthcare ecosystem. Collectively, we’re building best-in-class AI software to provide our customers with co-pilot tools, AI agents, and other cutting-edge solutions to reduce administrative burden and reduce healthcare costs. We’re a high-growth, venture-backed startup based in NYC and are actively scaling our company. About the Role & What You'll Be Doing Alaffia is a healthcare AI startup revolutionizing health and data automation. Our AI-driven platform leverages state-of-the-art generative AI and machine learning technologies to enhance accuracy, efficiency, and compliance in medical billing and auditing. As we scale, we are seeking a Senior AI Ops Engineer to build the cutting-edge AI solutions, drive innovation, and shape the future of healthcare automation. At Alaffia, AI is at the core of our mission. We are seeking an experienced engineer who is passionate about deploying scalable, safe, and regulatory-compliant AI-driven systems. Our AI technology powers intelligent automation for medical billing, ensuring accuracy and operational efficiency. We seek someone who thrives on building large-scale AI systems that enhance workflow efficiency, while also prioritizing all the necessary safety guardrails for responsible AI. You will have the opportunity to orchestrate various AI agents with an optimized system design that integrates AI platforms, data storage, and human-in-the-loop feedback. In this role, you’ll be shaping the future of AI-driven healthcare automation while tackling some of the most significant challenges in AI deployment and monitoring. Your Responsibilities Deploy NLP, OCR, and multi-modal AI products on secure cloud environments. Design AI system, focusing on pipeline architecture and tooling to ensure scalability, observability, performance, latency and fault tolerance requirements Design data schema and develop ETL processes to integrate data and human annotation with AI model tuning and benchmarking pipelines. Create best practices for data and AI experiment management Write highly robust, scalable code that is flexible, reusable, and adaptable to evolving requirements. Ensure high code quality through rigorous code review processes and foster a collaborative engineering culture. Build and leverage AI tools to improve developer efficiency and alignment across teams. Proactively identify, resolve, and mitigate technical risks before deployments and releases. What We're Looking For 8+ years of technical experience, with at least 4+ years in a dedicated software engineering role Strong background in data modeling, versioning, and storage for AI data and annotation Recent development experience of scalable enterprise AI products Proficient in multiple AI frameworks, for example, MLFLow, LangChain, LangFuse, CrewAI, Weights & Bias Firm understanding of AI software development and quality assurance procedures Working knowledge and design skills across a wide array of databases Experience with AI experiment tracking, monitoring, and comparison Demonstrated ability to stay up to date with the latest AI methodologies and systems. Exceptional problem-solving skills and the ability to work in a fast-paced, evolving environment. Excellent communication and collaboration skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Our Culture At Alaffia, we fundamentally believe that the whole is more valuable than the sum of its individual parts. Further to that point, we believe a diverse team of individuals with various backgrounds, ideologies, and types of training generates the most value. Our people are entrepreneurial by nature, problem solvers, and are passionate about what they do — both inside and outside of the office. What Else Do You Get? Competitive compensation package Medical, Dental and Vision benefits Flexible, paid vacation policy Work in a flat organizational structure — direct access to Leadership