AIT Worldwide Logistics

Manage global logistics solution implementations ensuring smooth onboarding, process standardization, and operational excellence across regions. | Requires 5+ years in logistics or supply chain with strong solution design, project management, and knowledge of logistics platforms and global trade compliance. | Introduction Overview The Global Implementation and Solution Design Manager is responsible for managing the implementation of global logistics solutions for key customers. This role ensures seamless onboarding of new business, process standardization, and operational excellence across regions. The manager will work closely with internal stakeholders, including sales, operations, IT, and account management, to design scalable and efficient solutions that meet customer requirements. Responsibilities • Lead the end-to-end implementation of global customer accounts, ensuring a smooth transition from sales to operations, and retaining and strengthening customer relationships. Responsible for routine account servicing, including account set-up and activation services. Develop and maintain documentation for all implementations, including SOPs, process flows, and training materials • Develop and execute detailed implementation plans, including timelines, milestones, and risk management strategies. Maintain customer account data/contact information in order to facilitate future contact and develop client retention and growth plans and strategies for developing profitable business with assigned accounts • Coordinate with cross-functional teams (Operations, IT, Finance, and Compliance) to ensure all requirements are met before go-live. Conduct training sessions for internal teams and customers on new processes and technology platforms • Establish and track key performance indicators (KPIs) to measure implementation success and drive continuous improvement • Act as the primary point of contact for customers during the implementation phase, ensuring alignment on expectations and deliverables. Respond to customer complaints/dissatisfactions in a way that promotes issue resolution and customer retention. Resolve problems and ensure customers receive high quality customer service. Align with regional and local operations teams to ensure that solutions are practical and executable • Collect and analyze customer feedback in order to guide the continuous improvement of customer care services. Analyze customer requirements and operational challenges to design customized logistics solutions, Collaborate with IT and process automation teams to optimize technology integrations, including EDI/API connectivity, visibility tools, and reporting • Develop standardized implementation frameworks that can be adapted to different customers and regions. Identify and implement process improvements to enhance efficiency, cost-effectiveness, and scalability • Work closely with sales and account management to provide pre-sales solution support, including RFP responses and solution presentations • Maintain strong relationships with key global customers, ensuring a seamless implementation experience and a foundation for long-term partnerships. Ensure compliance with company policies, industry regulations, and customer-specific requirements • Provide regular status updates to senior management, highlighting project progress, risks, and mitigation strategies • Performs other duties as assigned • Complies with all policies and standards Qualifications Education• Bachelor's Degree in Supply Chain, Logistics, Business Administration, or a related field. (Required) • Master's Degree (Preferred) Experience• 5+ years of experience in logistics, freight forwarding, or supply chain management, with a strong focus on solution design and implementation. (Required) Knowledge, Skills, and Abilities• Knowledge of CargoWise, Infor Nexus, SAP, or similar logistics platforms. High• Experience with change management and process improvement initiatives. High• Understanding of global trade compliance and customs regulations. High• Experience with EDI/API integration, transport management systems (TMS), and visibility platforms. High• Strong project management skills (PMP, Agile, or Lean Six Sigma certification is a plus). High• Excellent communication, negotiation, and stakeholder management skills. High• Ability to work in a fast-paced, global environment with competing priorities. High What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Lead cost strategy, pricing governance, and forecasting for final-mile logistics network to optimize profitability and scalability. | 7+ years in logistics pricing, cost strategy, and network planning with cross-functional collaboration experience. | Overview The Senior Cost & Strategy Manager, for AIT's Final Mile Network is a strategic, data‑driven leader responsible for governing agent tariff structures, optimizing agent cost strategy, and driving long‑range demand and cost forecasting. Ensures AIT's final‑mile operations deliver exceptional service while maintaining strong cost discipline and scalable pricing models across commercial delivery, home delivery, assembly, installation, and commercial services. Works closely with Field Operations, Corporate Operations Support, Finance, Sales, and the agent network, this leader aligns pricing strategy with operational performance and network capacity. This role directly influences profitability, agent sustainability, and AIT's ability to scale its nationwide final‑mile network efficiently. Responsibilities • Analyze complex financial, operational, and market data to inform pricing and cost strategy • Make independent, data driven decisions impacting network profitability and scalability • Collaborate cross functionally with Field Operations, Finance, Sales, IT, and agent partners • Communicate technical pricing and cost concepts clearly to both operational and executive audiences • Maintain governance, accuracy, and consistency within pricing and tariff frameworks • Support strategic planning initiatives related to growth, capacity, and service expansion • Ensure pricing models remain scalable, compliant, and aligned with operational reality • Performs other duties as assigned • Complies with all policies and standards • The wage range for this position is $78,450.00-$166,860.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education• Bachelor's Degree in business administration, supply chain management, logistics or similar degree (required) • Master's Degree (preferred) Experience• 7+ years experience in logistics pricing, cost strategy, and network planning (required) • Must have work experience partnering with operations, finance, sales, and agents to align pricing (required) Knowledge, Skills, and Abilities• MS Suite of products (Excell, Outlook, PowerPoint) Medium• BI / Data Visualization Tool (Power BI) Medium• Analytic skills to develop cost-to-serve models and improve agent performance and network efficiency Medium• Transortation / Logistics Systems Medium• Build Dashboards Medium• Forecasting & Analytics skills Medium• Cost modeling Medium What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Manage key global customer accounts ensuring compliance, problem resolution, and driving business growth. | Requires 7+ years in freight forwarding or supply chain account management, proficiency in compliance regulations, and strong communication and analytical skills. | Introduction Overview The Global Customer Accounts Manager I manages AIT's company's relationships with consumers and other businesses. This role is in charge of making sure that AIT is strategically positioned to engage new clients. Responsibilities • Rresponsible for developing, leading, and managing key account(s). Responsible for the outcome of assigned projects including KPI reporting, customer service, routing, problem resolution (including accounts receivable), vendor compliance and customer interaction. • Developing solutions that best address customer needs, coordinating with other departments and employees as needed, and working constantly with clients to ensure their needs are being met. • Adhere to all government and regulatory compliance standards with regards to AES, customs clearance, ITAR, screening of denied parties and dangerous goods regulations • Analyze account data and provide predictions to management. To include assistance of creation of MBR and QBR data to meet or exceed global sales and client expectations. • Review account budgets, pricing, quoting, and improving cost effectiveness. • Assisting global sales staff and offices with customer relations, resolution of issues, and assist with client solutions that drive additional business from assigned client(s). • Other duties and responsibilities will be assigned as business demands deem necessary. • The wage range for this position is $71,440.00-$151,910.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience. Qualifications Education Qualifications • Bachelor's Degree or equivalent Required Experience Qualifications • 7+ years relevant experience in freight forwarding operations, account management or sales experience in supply chain industry preferred. With 2-3 years in direct customer facing roll (sales / account management) Preferred and • 5+ years CargoWise, AS400, dangerous goods and ITAR experience is a plus. Preferred Skills and Abilities • Working understanding of air and ocean, imports and exports needed (extensive work experience in one or more required). (High proficiency) • Proficient in MS Word, Excel, and other MS Office software. (High proficiency) • Ability to multi-task with strong attention to detail (High proficiency) • Must be self-motivated and able to work within a virtual team across multiple time zones and global geographies. (High proficiency) • Able to facilitate global conference calls (possibly at afterhours) to include customer or operations teams across the globe. (High proficiency) • Ability to problem solve and be solution oriented in a fast pace and high volume environment. (High proficiency) • Excellent negotiation, communication, organizational and planning skills. (High proficiency) • Possess strong analytical abilities, exceptional communication skills, and the ability to think strategically and analytically about business and product challenges. (High proficiency) • Computer Skills (High proficiency) Licenses and Certifications • ITAR, Dangerous Goods, Cargowise Certifications are desired but not required Upon Hire Preferred Other Skills We Hope to See: • A team player who works well with others – being respectful to our teammates is a Core Value! • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role. • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

Operate forklifts and other material handling equipment to move goods safely and efficiently within the warehouse while performing safety checks and maintenance. | High school diploma or GED, 0-1 years forklift or material handling experience, forklift certification upon hire, strong organizational and safety skills, and ability to work in a fast-paced environment. | Introduction Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey. Overview Transfer goods and materials from incoming and outbound shipments via a forklift. Move materials throughout the warehouse. Schedule : Sunday - Thursday 4PM - 1AM Responsibilities • Operate a manually controlled gasoline or electric powered Forklift to pick-up, deliver or move materials around the warehouse location • Able to operate standard lifting devices and other basic material handling equipment • Operate machinery to push, pull, lift, stack, tier, or move products, equipment, or materials • Perform the following: loads, unloads and stacks materials onto lifting device, weighs material or products and records on production schedules. • Perform safety checks on lifts. • The ability to follow instructions, either while working independently, or as part of a team. • Comply with all company policies and legal guidelines • Inspect machinery to determine the need for repairs and guarantee safety by performing regular maintenance. Qualifications Education Qualifications • High School degree / GED or Work equivalent Required Experience Qualifications • 0-3 years 0-1 years Required Skills And Abilities • Reading and writing English, knowledge of airport codes destinations and basic geography knowledge. • Exhibits strong typing skills/or data entry skills. • Must be detail oriented and able to work in a fast pace, high volume environment. • Strong organizational and time management skills. • Actively participates in safety policies, activities and implementations • Knowledge of regulatory affairs, customs or other business areas of logistics. Knowledge of financial processes and rating methodology • Specialized computer knowledge Licenses and Certifications • Forklift Certification Upon Hire Required Other Skills We Hope to See: • A team player who works well with others – being respectful to our teammates is a Core Value! • A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role. • Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently. • Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture! What AIT Can Offer You In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.