Airship

Support and evolve internal infrastructure across cloud and on-prem environments while ensuring security compliance and reliability. | Requires 2+ years systems engineering or 3-4 years IT support experience with proficiency in Jamf, Okta, Google Workspace, and scripting in Python or PowerShell. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role You'll be a core member of Airship's Internal Systems team, supporting and evolving the infrastructure that powers our internal operations. This role blends systems administration with engineering, giving you ownership across cloud and on-prem environments, enterprise applications, automation, and security compliance. You'll work closely with IT Support, Security, and Engineering to keep our internal systems reliable, scalable, and aligned with business goals. The work is both hands-on and strategic: you'll contribute to the performance, security, and maturity of our internal technology ecosystem. You're also expected to leverage AI tools to streamline automation, scripting, and troubleshooting as part of your everyday workflow. What You'll Do Work cross-functionally with IT Support, Security, and Engineering to integrate and optimize internal systems Mentor and guide the IT team on complex infrastructure and systems issues Design and configure scalable, secure infrastructure across on-premises and cloud-based environments Administer and maintain enterprise systems, servers, and user environments, applying regular updates, patches, and maintenance to ensure reliability and uptime Monitor system health and performance, troubleshooting and resolving technical issues as they arise Manage identity and access control systems, including SSO and MFA configurations, and ensure systems and endpoints comply with security policies Develop and maintain scripts and tools to automate workflows, monitoring, and routine operations, connecting enterprise SaaS applications with each other and internal tools via APIs Support infrastructure automation to improve repeatability, efficiency, and scale, including CI/CD practices for internal tools where applicable Implement and test backup and disaster recovery strategies for critical systems, ensuring recovery plans are documented and regularly validated Document system configurations, SOPs, upgrade paths, and troubleshooting procedures, and identify opportunities for process optimization Take part in the team’s on-call schedule, providing incident response support for our IT and Security departments as required *Duties and responsibilities described are not a comprehensive list and additional tasks may be assigned from time to time; or the scope of the job may change as necessitated by business demands. Responsibilities may be amended at any time at the sole discretion of the Employer. What We're Looking For 2+ years of experience in a Systems Engineering role, or 3-4 years in IT Support with progression into more advanced infrastructure and/or device management responsibilities Experience managing Mac, Windows, and Linux environments Strong problem-solving and troubleshooting abilities Clear communication skills and a collaborative approach to working across teams Familiarity with enterprise security practices and endpoint protection Scripting experience (e.g., Python, PowerShell) and background of building API integrations for automation projects Understanding of disaster recovery principles and business continuity planning At least intermediate proficiency administering Jamf, Workspace ONE, Google Workspace, Okta, Slack, and Atlassian (or equivalent tools). Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! We'd Be Delighted If You Also Have Experience using AI-powered tools to accelerate scripting, troubleshooting, or automation workflows Vendor management experience, including working with third-party providers to ensure solutions meet internal standards Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Starting Pay Range: $75,000-$90,000 USD per year This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. All offers include stock options so employees have the opportunity to benefit from Airship’s success. Benefits & Perks Competitive medical, dental, and vision insurance options for you and your dependents Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off Support for your overall wellbeing with mental health and wellness resources Employer-subsidized life insurance as well as short-term and long-term disability A digital-first work environment and a monthly stipend to support remote work Mentorship and growth opportunities to build skills and accelerate professional development And more! California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Improve and maintain distributed systems architecture and performance through coding, testing, and collaboration. | Experience with Java, data-intensive systems, cloud platforms, and strong communication skills. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Team Airship powers customer engagement for some of the world's most recognized brands, processing billions of mobile app interactions through a large-scale distributed data system. The Shared Services team works to improve the efficiency, reliability, and visibility of that system through shared libraries, platform improvements, and automation/tooling. About the Role We’re looking for a distributed systems engineer to expand the reach and effectiveness of our small Shared Services team. The ideal candidate uses their skills, experience, and curiosity to explore the system, which includes Java services, Bigtable, Pub/Sub, CloudSQL, and Big Query. You’ll be hypothesizing, testing theories, documenting observations, and leveraging changes to improve our entire architecture, not just implementing targeted features. What You'll Do • Read, understand, and write code and unit tests (primarily in Java) • Investigate, diagnose, and implement improvements for performance bottlenecks and cost inefficiencies • Implement, test, and deploy architecture and library changes which enable new insights and understanding, including cost modeling/reporting and data patterns • Respond to performance and reliability issues identified internally and by customers • Collaborate with other backend engineers to solve a broad range of distributed systems problems What You Bring Required: • Experience writing Java and familiarity with industry best practices • Strong verbal and written communication skills • Hands-on experience designing and maintaining data-intensive systems • Demonstrated ability to work both independently, and in a team environment • Experience with a cloud platform (Google Cloud Platform preferred) Nice to Have: • Memory optimization and performance tuning of the Java Virtual Machine (JVM) • Experience working with streaming and batch workloads • Experience improving, adapting, and extending a mature codebase Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation The starting base pay range for this position is: $145,000 - $165,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role offers stock options, providing a direct opportunity to share in Airship’s success. Benefits & Perks • Competitive medical, dental, and vision insurance options for you and your dependents • Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off • Support for your overall wellbeing with mental health and wellness resources • Employer-subsidized life insurance as well as short-term and long-term disability • A digital-first work environment and a monthly stipend to support remote work • Mentorship and growth opportunities to build skills and accelerate professional development • And more! **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Lead partner strategy for Americas, manage executive relationships, drive co-sell revenue, develop partner enablement, and lead team. | 15+ years in partnerships or channel sales in SaaS or MarTech, proven scaling of partner programs, strong executive presence. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role The Airship Partnership team drives business relationships with solution partners (agencies and system integrators) and leading technology vendors to jointly deliver high-impact customer engagement and expand Airship's presence across the MarTech ecosystem. We are looking for a Strategic Partnerships & Alliances Director – Americas to drive our partner strategy across the Americas. You will lead a lean, high-performing team while personally driving our efforts towards alliance development and managing executive-level relationships with our most strategic technology and solution partners. This is a player-coach role: you will set the strategic direction and execute alongside your team to drive co-sell revenue, partner enablement, and new alliance development. About You You are a strategic, relationship-driven leader with deep roots in the MarTech or SaaS ecosystem. You combine big-picture thinking with a bias toward execution. You are equally comfortable presenting a partner strategy to the leadership team and rolling up your sleeves to close a co-sell deal. You thrive in fast-paced, ambiguous environments and treat challenges as opportunities. What You'll Do Architect and scale the Agency Ecosystem. Design a world-class program, acting as the primary driver for both strategy and hands-on execution. You will personally own the full partner lifecycle — from initial pitch to deal close — to build a bilateral revenue engine through jointly profitable GTM frameworks. Build Partner Enablement Programs. Collaborate with Marketing, Product, and Services to develop partner training, certification pathways, and sales playbooks that empower partners to independently position, sell, and deliver Airship solutions. Identify and Develop New Partnerships. Scout, evaluate, and onboard new strategic alliances and agency relationships. Assess partner potential based on market coverage, technical capability, and strategic fit. Drive Sourced and Co-Sell Revenue. Architect opportunity generation and co-selling motions to strengthen pipeline and accelerate deal velocity, support joint account planning, and grow partner-sourced and influenced revenue. Serve as the bridge between partner teams and Airship's direct sales organization. Lead and Mentor the Team. Manage and develop a team of one Technology Partner Manager. Foster a culture of accountability, collaboration, and results. Lead by example as a hands-on contributor. Own Strategic Partner Relationships. Cultivate senior and executive relationships with both our most important solution and technology and solution partners. Develop and manage joint business plans with clear co-sell targets, shared KPIs, and regular QBRs. Measure and Optimize Performance. Establish clear metrics for partner-sourced pipeline, co-sell revenue, partner engagement, and enablement maturity. Report regularly to leadership with data-driven insights and recommended adjustments. Collaborate Cross-Functionally. Work closely with Sales, Customer Success, Services, Marketing, and Product to align partnership initiatives with company objectives. Serve as the internal voice of the Americas partner ecosystem. Represent Airship Externally. Attend and represent Airship at industry events, partner conferences, and executive briefings. Strengthen Airship's brand and partner program visibility across the Americas, jointly with the VP of Global Partnerships. What We're Looking For 15+ years of experience in partnerships, alliances, business development, or channel sales within the SaaS or MarTech industry Proven track record of building and scaling partner programs that drive measurable revenue impact Strong executive presence with the ability to communicate and influence at the VP and C-level, both internally and with partners Existing network of partner relationships across agencies or system integrators in the Americas Deep understanding of customer engagement, mobile marketing, or digital marketing solutions Analytical mindset with the ability to use data to set strategy, track performance, and tell a compelling story Willingness to travel approximately 25-30% for partner meetings and industry events We'd Be Delighted If You Also Have MBA or advanced degree in Business, Marketing, or a related field Experience leading cross-functional GTM initiatives in matrixed organizations Previous experience at a high-growth SaaS company in the $50M–$200M revenue range People management experience, including coaching and developing small teams Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Starting Base Pay Range: $129,000 - $154,000 USD per year This is a good faith estimate of the base compensation we reasonably expect to pay for this position upon hire. Actual starting pay may vary based on factors such as relevant skills, work experience, market demands, and location. This role is eligible for a sales incentive plan. On-target earnings (OTE) are approximately $185,000 - $220,000 USD annually, consisting of base compensation plus variable incentive pay based on performance. All offers include stock options so employees have the opportunity to benefit from Airship’s success. Benefits & Perks Competitive medical, dental, and vision insurance options for you and your dependents Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off Support for your overall wellbeing with mental health and wellness resources Employer-subsidized life insurance as well as short-term and long-term disability A digital-first work environment and a monthly stipend to support remote work Mentorship and growth opportunities to build skills and accelerate professional development And more! California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Lead and manage global billing and collections teams, oversee quote-to-cash process, optimize cash flow, and provide financial insights to senior leadership. | 5+ years in A/R and billing with 3+ years management experience in a B2B SaaS environment, proficiency with Netsuite and Salesforce, and strong leadership skills. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We're looking for a highly motivated and strategic A/R & Billing Manager to join our global finance team. This is a critical, high-visibility role reporting directly to the Controller. You'll lead our collections and billing functions, driving operational efficiency and ensuring a seamless, positive customer experience from contract to cash. This is an excellent opportunity for a proven leader to make a significant impact on our financial health and shape a key function within our growing organization. You will manage a team of four, with two direct reports in the US and two in the Philippines, overseeing collections for our global operations across the US, APAC, and EMEA. This role is perfect for a proactive, detail-oriented leader who excels in a fast-paced B2B SaaS environment and can balance operational excellence with strategic oversight. What You'll Do • Lead, mentor, and develop a high-performing team of billing and collection specialists, setting clear performance goals and fostering a collaborative, results-driven culture • Oversee the entire quote-to-cash process, ensuring the accurate and timely generation of invoices, application of payments, and management of customer accounts for all global regions • Develop and implement strategic collections policies and procedures to optimize cash flow, minimize outstanding receivables, and proactively identify and manage high-risk accounts • Provide critical insights into cash and accounts receivable to senior leadership, including the CFO and CEO, to support company-wide financial decision-making • Monitor Accounts Receivable (A/R) aging reports, cash and DSO goals to provide insightful performance metrics and reporting to senior leadership, and contribute to executive-level discussions on financial health and strategy • Serve as the primary point of contact for complex billing disputes and collections escalations, collaborating with internal teams like Sales, Customer Success, and Legal to ensure a positive customer experience • Partner with our Finance Systems team to identify and drive process improvements, leveraging systems like Netsuite, Salesforce, and Adaptive to increase efficiency, reduce manual effort, and enhance data integrity • Ensure strong internal controls and maintain audit-ready documentation for all billing and collections activities • Solid understanding of revenue accounting (ASC 606) principals and the ability to support month-end close processes • Own the monthly closing and reporting process for A/R and Billing • Organize and lead all audits related to A/R, including yearly audits and tax audits across all legal entities. • Monitor and manage daily cash balances to ensure adequate liquidity for operational needs. Prepare and present regular cash management reports to senior management What We're Looking For • 5+ years of progressive experience in accounts receivable and billing operations, with at least 3 years in a management or supervisory role • Proven track record of successfully managing global A/R and billing functions within a fast paced B2B SaaS or technology environment • Deep understanding of the quote-to-cash lifecycle, SaaS billing models, and subscription management • Experience leading and managing remote or globally distributed teams, with the ability to drive alignment and standardization across different time zones • Strong proficiency with ERP and CRM systems, specifically Netsuite and Salesforce • Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive-level decisions • Ability to balance a customer-first mindset with strong financial discipline • Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets) • Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $115,000 - $125,000 USD per year. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. • *Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Lead and develop a team of billing and collection specialists while overseeing the quote-to-cash process. Provide insights into cash and accounts receivable to senior leadership and manage complex billing disputes. | Candidates should have over 5 years of experience in accounts receivable and billing operations, with at least 3 years in a management role. A deep understanding of the quote-to-cash lifecycle and experience with ERP and CRM systems is essential. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We're looking for a highly motivated and strategic A/R & Billing Manager to join our global finance team. This is a critical, high-visibility role reporting directly to the Controller. You'll lead our collections and billing functions, driving operational efficiency and ensuring a seamless, positive customer experience from contract to cash. This is an excellent opportunity for a proven leader to make a significant impact on our financial health and shape a key function within our growing organization. You will manage a team of four, with two direct reports in the US and two in the Philippines, overseeing collections for our global operations across the US, APAC, and EMEA. This role is perfect for a proactive, detail-oriented leader who excels in a fast-paced B2B SaaS environment and can balance operational excellence with strategic oversight. What You'll Do Lead, mentor, and develop a high-performing team of billing and collection specialists, setting clear performance goals and fostering a collaborative, results-driven culture Oversee the entire quote-to-cash process, ensuring the accurate and timely generation of invoices, application of payments, and management of customer accounts for all global regions Develop and implement strategic collections policies and procedures to optimize cash flow, minimize outstanding receivables, and proactively identify and manage high-risk accounts Provide critical insights into cash and accounts receivable to senior leadership, including the CFO and CEO, to support company-wide financial decision-making Monitor Accounts Receivable (A/R) aging reports, cash and DSO goals to provide insightful performance metrics and reporting to senior leadership, and contribute to executive-level discussions on financial health and strategy Serve as the primary point of contact for complex billing disputes and collections escalations, collaborating with internal teams like Sales, Customer Success, and Legal to ensure a positive customer experience Partner with our Finance Systems team to identify and drive process improvements, leveraging systems like Netsuite, Salesforce, and Adaptive to increase efficiency, reduce manual effort, and enhance data integrity Ensure strong internal controls and maintain audit-ready documentation for all billing and collections activities Solid understanding of revenue accounting (ASC 606) principals and the ability to support month-end close processes Own the monthly closing and reporting process for A/R and Billing Organize and lead all audits related to A/R, including yearly audits and tax audits across all legal entities. Monitor and manage daily cash balances to ensure adequate liquidity for operational needs. Prepare and present regular cash management reports to senior management What We're Looking For 5+ years of progressive experience in accounts receivable and billing operations, with at least 3 years in a management or supervisory role Proven track record of successfully managing global A/R and billing functions within a fast paced B2B SaaS or technology environment Deep understanding of the quote-to-cash lifecycle, SaaS billing models, and subscription management Experience leading and managing remote or globally distributed teams, with the ability to drive alignment and standardization across different time zones Strong proficiency with ERP and CRM systems, specifically Netsuite and Salesforce Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive-level decisions Ability to balance a customer-first mindset with strong financial discipline Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets) Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $115,000 - $125,000 USD per year. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Manage existing client accounts and campaigns while collaborating with internal teams to ensure successful project delivery. Present analyses to clients and identify growth opportunities within existing accounts. | Strong communication and organizational skills are essential, along with the ability to manage multiple projects. Familiarity with Google Workspace and Microsoft Office is required, and experience with AI tools is a plus. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We are looking for an Account Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This role has a huge impact on our business and will become a key player on our team. What You'll Do Manage existing client accounts, campaigns and client requests Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition) Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered Present deliverables and analyses to clients confidently and accurately Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns Retain clients and grow existing accounts for possible expansion of relationship Identify potential and strategic growth within existing accounts for Business Development Team to up-sell What We're Looking For Versatile and strong communication, presentation, and writing skills Ability to communicate effectively and proactively with clients and internal team Ability to juggle multiple high priority projects and meet tight deadlines Thorough attention to detail and follow-through Excellent organization and project management skills Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc) Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! We'd Be Delighted If You Also Have Familiarity with the Mobile Industry and/or SEO, ASO Interest or experience in both iOS and Android apps and the mobile gaming space Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $62,000-$68,640 USD per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.