Airship

Lead and develop a global talent acquisition strategy, leveraging AI and automation tools, managing external partnerships, and ensuring a high-quality candidate experience. | 8+ years in talent leadership, experience with AI-driven recruitment tools, global and remote hiring expertise, and strong stakeholder management skills. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role As Director of Talent at Airship, you will be the functional owner of our global recruitment function. You will have end-to-end accountability for all talent acquisition activities across every geography (US, EMEA, APAC) and business function (Engineering, Revenue, Solutions, Marketing, G&A). This role is the single point of ownership for company-wide recruitment strategy, execution, and outcomes. This is a hands-on role. You will personally recruit for a variety of positions while simultaneously building the scalable systems, processes, and infrastructure that enable Airship to efficiently achieve its hiring goals. You will navigate both strategic and tactical work, from setting global talent strategy and reporting to leadership on talent metrics and insights, to sourcing candidates, running searches, and closing offers. Reporting to the SVP, People Operations, you will be a key member of the People Operations Team responsible for shaping our talent strategy, fostering strong partnerships with cross-functional teams, building hiring capability, and enhancing our hiring processes and talent density. What You'll Do Partner with senior leadership to understand business priorities and build a high-impact talent and staffing strategy aligned with Airship's growth goals Perform global talent planning and headcount management in partnership with the Finance team Design and execute a global talent acquisition strategy that supports our digital-first, remote culture Design, own, and continuously evolve a dynamic, scalable recruitment operating model that flexes with Airship's hiring needs Leverage a strategic mix of internal resources, AI-powered tools, and contract/outsourced support to optimize cost, speed, and quality of hire Build the business case for and manage relationships with external recruiting partners (agencies, RPO providers, contract recruiters) to supplement internal capacity during peak periods Identify, evaluate, and implement AI and automation tools across the recruitment lifecycle — from sourcing and screening to scheduling and candidate engagement — with a focus on efficiency gains and bias mitigation Directly recruit for a variety of roles to ensure key positions are filled with top talent Manage and elevate the end-to-end candidate experience and recruitment lifecycle Develop TA metrics and prepare clear, insightful reports with recommendations for senior leadership Shape and strengthen Airship's brand as an employer of choice through close collaboration with cross-functional teams Develop strategies for effectively utilizing contingent workers to support business flexibility and specialized needs Ensure compliance with legal and organizational standards across all recruitment activities Drive TA enablement through targeted training, education, and clear accountability mechanisms Foster an environment of inclusion with an emphasis on developing strategies to build diverse teams What We're Looking For 8+ years of experience in talent leadership roles, ideally within a growth tech environment Experience building and managing flexible recruiting operating models that leverage internal teams, AI/automation, and external partners (agencies, RPO, contract recruiters) Proven success hiring technical and non-technical functions at all levels, including executive search Deep understanding of modern recruiting tools, innovative sourcing tactics, and employer branding best practices Knowledge of AI applications in recruitment and demonstrable experience implementing AI-driven TA strategies and tools Exceptional ability to leverage data and analytics to shape recruitment strategies and inform workforce planning Strong executive communication skills, with the ability to scale messaging to diverse audiences Experience with global talent acquisition and remote workforce strategies Demonstrated experience partnering with executive and senior-level stakeholders on company-wide initiatives We'd Be Delighted If You Also Have Familiarity in SaaS, enterprise software, or MarTech environments Experience developing inclusive hiring practices that foster diverse perspectives and backgrounds Experience with talent operations tooling and current on talent tech stack developments and emerging tech, especially AI-powered recruitment solutions Understanding of machine learning principles as applied to talent acquisition Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation The starting base pay range for this position is: $175,000-$210,000 USD per year. Base pay is part of the total compensation package and is determined by a variety of factors such as relevant skills, work experience, business priorities, market demands, and location. This role offers a potential 10% leadership bonus and stock options, providing a direct opportunity to share in Airship’s success. Benefits & Perks Competitive medical, dental, and vision insurance options for you and your dependents Flexible time off, company paid holidays, paid parental leave, and paid volunteer time off Support for your overall wellbeing with mental health and wellness resources Employer-subsidized life insurance as well as short-term and long-term disability A digital-first work environment and a monthly stipend to support remote work Mentorship and growth opportunities to build skills and accelerate professional development And more! California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Lead and manage global billing and collections teams, oversee quote-to-cash process, optimize cash flow, and provide financial insights to senior leadership. | 5+ years in A/R and billing with 3+ years management experience in a B2B SaaS environment, proficiency with Netsuite and Salesforce, and strong leadership skills. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We're looking for a highly motivated and strategic A/R & Billing Manager to join our global finance team. This is a critical, high-visibility role reporting directly to the Controller. You'll lead our collections and billing functions, driving operational efficiency and ensuring a seamless, positive customer experience from contract to cash. This is an excellent opportunity for a proven leader to make a significant impact on our financial health and shape a key function within our growing organization. You will manage a team of four, with two direct reports in the US and two in the Philippines, overseeing collections for our global operations across the US, APAC, and EMEA. This role is perfect for a proactive, detail-oriented leader who excels in a fast-paced B2B SaaS environment and can balance operational excellence with strategic oversight. What You'll Do • Lead, mentor, and develop a high-performing team of billing and collection specialists, setting clear performance goals and fostering a collaborative, results-driven culture • Oversee the entire quote-to-cash process, ensuring the accurate and timely generation of invoices, application of payments, and management of customer accounts for all global regions • Develop and implement strategic collections policies and procedures to optimize cash flow, minimize outstanding receivables, and proactively identify and manage high-risk accounts • Provide critical insights into cash and accounts receivable to senior leadership, including the CFO and CEO, to support company-wide financial decision-making • Monitor Accounts Receivable (A/R) aging reports, cash and DSO goals to provide insightful performance metrics and reporting to senior leadership, and contribute to executive-level discussions on financial health and strategy • Serve as the primary point of contact for complex billing disputes and collections escalations, collaborating with internal teams like Sales, Customer Success, and Legal to ensure a positive customer experience • Partner with our Finance Systems team to identify and drive process improvements, leveraging systems like Netsuite, Salesforce, and Adaptive to increase efficiency, reduce manual effort, and enhance data integrity • Ensure strong internal controls and maintain audit-ready documentation for all billing and collections activities • Solid understanding of revenue accounting (ASC 606) principals and the ability to support month-end close processes • Own the monthly closing and reporting process for A/R and Billing • Organize and lead all audits related to A/R, including yearly audits and tax audits across all legal entities. • Monitor and manage daily cash balances to ensure adequate liquidity for operational needs. Prepare and present regular cash management reports to senior management What We're Looking For • 5+ years of progressive experience in accounts receivable and billing operations, with at least 3 years in a management or supervisory role • Proven track record of successfully managing global A/R and billing functions within a fast paced B2B SaaS or technology environment • Deep understanding of the quote-to-cash lifecycle, SaaS billing models, and subscription management • Experience leading and managing remote or globally distributed teams, with the ability to drive alignment and standardization across different time zones • Strong proficiency with ERP and CRM systems, specifically Netsuite and Salesforce • Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive-level decisions • Ability to balance a customer-first mindset with strong financial discipline • Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets) • Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $115,000 - $125,000 USD per year. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. • *Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Lead and develop a team of billing and collection specialists while overseeing the quote-to-cash process. Provide insights into cash and accounts receivable to senior leadership and manage complex billing disputes. | Candidates should have over 5 years of experience in accounts receivable and billing operations, with at least 3 years in a management role. A deep understanding of the quote-to-cash lifecycle and experience with ERP and CRM systems is essential. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We're looking for a highly motivated and strategic A/R & Billing Manager to join our global finance team. This is a critical, high-visibility role reporting directly to the Controller. You'll lead our collections and billing functions, driving operational efficiency and ensuring a seamless, positive customer experience from contract to cash. This is an excellent opportunity for a proven leader to make a significant impact on our financial health and shape a key function within our growing organization. You will manage a team of four, with two direct reports in the US and two in the Philippines, overseeing collections for our global operations across the US, APAC, and EMEA. This role is perfect for a proactive, detail-oriented leader who excels in a fast-paced B2B SaaS environment and can balance operational excellence with strategic oversight. What You'll Do Lead, mentor, and develop a high-performing team of billing and collection specialists, setting clear performance goals and fostering a collaborative, results-driven culture Oversee the entire quote-to-cash process, ensuring the accurate and timely generation of invoices, application of payments, and management of customer accounts for all global regions Develop and implement strategic collections policies and procedures to optimize cash flow, minimize outstanding receivables, and proactively identify and manage high-risk accounts Provide critical insights into cash and accounts receivable to senior leadership, including the CFO and CEO, to support company-wide financial decision-making Monitor Accounts Receivable (A/R) aging reports, cash and DSO goals to provide insightful performance metrics and reporting to senior leadership, and contribute to executive-level discussions on financial health and strategy Serve as the primary point of contact for complex billing disputes and collections escalations, collaborating with internal teams like Sales, Customer Success, and Legal to ensure a positive customer experience Partner with our Finance Systems team to identify and drive process improvements, leveraging systems like Netsuite, Salesforce, and Adaptive to increase efficiency, reduce manual effort, and enhance data integrity Ensure strong internal controls and maintain audit-ready documentation for all billing and collections activities Solid understanding of revenue accounting (ASC 606) principals and the ability to support month-end close processes Own the monthly closing and reporting process for A/R and Billing Organize and lead all audits related to A/R, including yearly audits and tax audits across all legal entities. Monitor and manage daily cash balances to ensure adequate liquidity for operational needs. Prepare and present regular cash management reports to senior management What We're Looking For 5+ years of progressive experience in accounts receivable and billing operations, with at least 3 years in a management or supervisory role Proven track record of successfully managing global A/R and billing functions within a fast paced B2B SaaS or technology environment Deep understanding of the quote-to-cash lifecycle, SaaS billing models, and subscription management Experience leading and managing remote or globally distributed teams, with the ability to drive alignment and standardization across different time zones Strong proficiency with ERP and CRM systems, specifically Netsuite and Salesforce Exceptional leadership, communication, and stakeholder management skills, with the ability to influence executive-level decisions Ability to balance a customer-first mindset with strong financial discipline Proficiency in Microsoft Excel and Google Workspace applications (e.g., Google Docs, Sheets) Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $115,000 - $125,000 USD per year. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. **Please Note: To ensure the security of your personal information, Airship will only contact candidates through email addresses ending with “@airship.com”. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.

Manage existing client accounts and campaigns while collaborating with internal teams to ensure successful project delivery. Present analyses to clients and identify growth opportunities within existing accounts. | Strong communication and organizational skills are essential, along with the ability to manage multiple projects. Familiarity with Google Workspace and Microsoft Office is required, and experience with AI tools is a plus. | About Airship Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more. Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships. We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day. To learn more about us, visit www.airship.com, read our blog or follow us on LinkedIn. About the Role We are looking for an Account Coordinator to join our dynamic ASO Team. Gummicube, a division of Airship, works with top app developers around the world, and as an Account Coordinator, you will have the opportunity to impact the success of some of the biggest brands in the app stores! This role has a huge impact on our business and will become a key player on our team. What You'll Do Manage existing client accounts, campaigns and client requests Research existing clients’ industry/products to understand their needs and optimize campaigns for increased engagement on relevant channels (value proposition) Collaborate with internal teams of data analysts, content writers, creative designers and developers to ensure projects are met on time and successfully delivered Present deliverables and analyses to clients confidently and accurately Train alongside senior team members to develop an in-depth understanding of ASO principles and company best practices - previous ASO knowledge a plus, but not required Learn how outside factors (such as Apple Search Ads, Google Ads, traditional media, and more) impact organic ASO performance Manage and prepare result-tracking and reporting across relevant metrics for partners’ organic and paid marketing campaigns Retain clients and grow existing accounts for possible expansion of relationship Identify potential and strategic growth within existing accounts for Business Development Team to up-sell What We're Looking For Versatile and strong communication, presentation, and writing skills Ability to communicate effectively and proactively with clients and internal team Ability to juggle multiple high priority projects and meet tight deadlines Thorough attention to detail and follow-through Excellent organization and project management skills Familiarity and solid working knowledge of Google Workspace (Docs, Sheets, Slides, etc) and Microsoft Office (Word, Excel, PowerPoint, etc) Ability to thrive with minimal direct supervision/management, but foresight and confidence to ask questions when needed Experience experimenting with AI tools in your personal or professional life - or an eagerness to learn! We'd Be Delighted If You Also Have Familiarity with the Mobile Industry and/or SEO, ASO Interest or experience in both iOS and Android apps and the mobile gaming space Work Location & Travel Requirements Airship’s ‘Digital First’ approach to work means that for the majority of our roles, work can be performed remotely, either some or most of the time. Airship believes that flexible work contributes to a more productive and more equitable work environment, and that Airshippers are able to collaborate, innovate, and support one another across different locations and timezones. Some roles may require that employees perform their work from a specific location to support business activities, and/or be within proximity to an Airship office location or customer or partner locations, while other roles can be performed 100% remotely. This position is fully remote and may require up to 10% travel based on business needs or as requested by your manager. Compensation Airship’s compensation is determined by a variety of factors including market data, business needs, and geography. Base pay is part of your total compensation package and is dependent on multiple factors, including: relevant skills, work experience, business priorities, market demands, and location. The starting base pay range for this position is: $62,000-$68,640 USD per year. Some roles may also be eligible for commission, bonus, or other performance incentives. Airship believes that employees should have the opportunity to benefit from value-creation, so equity is also offered with this role. In addition, Airship offers a robust benefits package as part of our Total Rewards approach to compensation. California residents can view the CCPA disclosure notice here. Hiring Commitment Airship is committed to fostering a diverse work environment and providing equal employment opportunities to all applicants and employees. We welcome your application and our hiring and employment decisions are made irrespective of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. In alignment with our commitment to equal opportunity, Airship will consider for employment all qualified applicants, including those with criminal histories, in a way that adheres to the principles of fairness and the requirements of local Fair Chance laws, where applicable. By submitting this application, I affirm that the facts set forth in it are true and complete to the best of my knowledge. I understand that if I am employed, false statements, omissions, or misleading information given in my application, interview(s), or in a background check may result in dismissal.