AireSpring

Manage end-to-end delivery of multiple concurrent managed services projects involving telecom infrastructure, coordinating with carriers and clients to ensure quality and timely completion. | 5+ years telecom project management experience with deep networking technology knowledge, carrier coordination skills, and strong communication and leadership abilities; PMP certification preferred. | Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Job Summary: We are seeking a highly skilled and results-driven Managed Services Project Manager to oversee the successful execution of infrastructure and telecommunications projects across diverse client environments. The ideal candidate has a proven track record of managing large-scale, multi-vendor projects from initiation through completion while ensuring quality, timeliness, and customer satisfaction. This role requires strong leadership, communication, and organizational skills to deliver high-value services in dynamic and fast-paced settings. Key Responsibilities: • Manage end-to-end delivery of managed services projects, from initial planning through deployment and close-out. • Oversee 80+ concurrent or sequential projects annually, with a focus on business infrastructure services such as EIA, SD-WAN, GPON, and firewall installations. • Collaborate with cross-functional teams, clients, and third-party carriers (e.g., AT&T, CenturyLink, Verizon) to ensure seamless coordination and communication. • Maintain detailed project documentation including project plans, status updates, process flows, and post-implementation reports. • Monitor and manage project scope, timelines, budgets, and resources to ensure successful delivery and operational readiness. • Develop and implement standardized procedures to improve project workflows and increase efficiency. • Act as primary liaison for customer communications, ensuring high satisfaction and timely issue resolution. • Use project tracking tools to provide consistent reporting and updates to stakeholders. Qualifications Qualifications: • 5+ years of experience in project management within the telecommunications, or managed services industry. • Proven experience managing large volumes of complex technical projects involving network infrastructure. • Deep understanding of networking technologies such as SD-WAN, Ethernet, GPON, firewalls, DSLAMs, and EIA. • Strong working knowledge of carrier coordination, provisioning, and circuit ordering (ASR/LSR/SI). • Experience working with multiple telecom carriers and understanding their operational processes. • Proficiency with project management software and internal databases. • Strong analytical and documentation skills for business process analysis and optimization. • Exceptional communication and leadership skills across cross-functional teams and client-facing roles. Preferred Skills: • PMP or other relevant project management certification. • Experience with enterprise customers and/or educational institutions. • Familiarity with provisioning tools and telecom databases. • Ability to identify root causes of technical or operational issues and resolve them quickly. • Strong organizational skills with a proactive and goal-oriented approach. Why Join Us? • Work on innovative and high-impact managed service projects. • Collaborate with experienced professionals and industry-leading partners. • Opportunities for professional growth and leadership development. • Competitive compensation and benefits package. Additional Information All your information will be kept confidential according to EEO guidelines.

Lead IT operations and helpdesk, manage enterprise IT infrastructure and security, support telecom IT environments, and oversee team and vendor management. | Bachelor’s degree in IT or related field, 8+ years IT operations experience with 3+ years management, expertise in Windows/Linux servers, networking, cloud services, telecom systems, and compliance. | Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has delivered 20 years of outstanding service to its rapidly rising base of national and global customers, while growing organically and remaining debt free. As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service. The company has built a solid reputation of integrity, reliability and dependability with its channel partners, end-user customers and technology partners. We have received more than 100 coveted industry awards including "Product of the Year- SD-WAN and UCaaS", "Excellence in Customer Service", "Unified Communications Excellence", "Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Description Position Overview We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce. This is a hands-on leadership role requiring deep technical knowledge and the ability to manage complex IT systems, vendors, and a team of technical support professionals. Key Responsibilities IT Operations & Helpdesk Leadership • Lead the internal IT Helpdesk team, ensuring timely support for hardware, software, connectivity, and access issues across the organization. • Manage service level agreements (SLAs), incident response, and escalations. • Implement and continuously optimize ITIL-based processes (incident, change, asset, and configuration management). Infrastructure & Systems Management • Oversee the design, implementation, and maintenance of enterprise IT infrastructure, including: • Servers (Windows/Linux), virtualization (VMware/Hyper-V) • Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD • Corporate firewalls, switches, routers, and VPNs • Cloud services (AWS, Azure, or GCP) and hybrid environments • Maintain robust backup, disaster recovery, and high availability strategies. Security & Compliance • Ensure enterprise-wide compliance with cybersecurity best practices (NIST, ISO 27001, SOC 2). • Lead annual compliance audits. • Manage endpoint protection, MDM, MFA, and vulnerability management. • Work closely with 3rd party consultants and internal engineering teams to secure internal networks and customer-facing services. Telecom IT Environment Support • Collaborate with engineering and operations teams to support telecom-specific systems (e.g., OSS/BSS platforms, SIP/VoIP infrastructure, NMS/EMS tools). • Maintain uptime and support for telecom-related applications, test labs, and secure provisioning tools. Team & Vendor Management • Hire, mentor, and manage a high-performing IT support and infrastructure team. • Manage IT budgets, procurement, licensing, and vendor relationships. • Coordinate third-party support contracts and service providers. • Bring hands-on experience with hardware troubleshooting and system architecture. • Possess proven abilities to research, evaluate, and recommend new technologies. Qualifications Technical Qualifications • Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). • 8+ years of progressive experience in IT operations, with at least 3 years in a management or team lead role. • Expertise in managing: • Windows Server, Linux, Active Directory, and Group Policies • Microsoft 365, Exchange Online, Intune, Azure AD • Firewalls (e.g., Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions • Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS) • Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) • Experience with helpdesk tools (e.g., ServiceNow, Jira Service Desk) and asset management systems. Preferred Experience • Prior experience in a telecom or managed services provider (MSP) environment. • Familiarity with carrier-grade hardware/software tools (e.g., SBCs, VoIP/SIP systems, BGP configurations). • Knowledge of PCI, GDPR, and telecom regulatory compliance requirements. Soft Skills & Other Requirements • Excellent communication skills with the ability to explain technical issues to non-technical stakeholders. • Strong problem-solving abilities with a customer-first mindset. • Willingness to be on-call or provide support outside of business hours when needed. • Ability to thrive in a dynamic, high-growth, and highly technical environment. This is a critical role at the intersection of IT infrastructure and telecom operations. If you're a highly technical leader with a passion for building resilient systems and supporting global teams, we want to meet you. Additional Information Benefits We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members. Our benefits include: • 401(k) Retirement Plan – Prepare for the future with our competitive 401(k) plan. • Health, Dental, and Vision Insurance – Access quality coverage to keep you and your family healthy. • Cell Phone Discount Program – Enjoy savings on your monthly wireless bill through our employee discount partnerships. • Gym Membership Discounts – Stay active and healthy with discounted rates at a variety of fitness centers. We’re committed to helping you thrive both professionally and personally.