Air Methods

Developing and leading customer experience strategies, managing key stakeholder relationships, and ensuring customer satisfaction and retention. | Extensive experience in customer experience, account management, or related fields, with proven ability to manage senior relationships and support growth initiatives. | Overview Job Summary The Vice President, Customer Experience (CEVP) Responsible for developing support processes and procedures to align strategic initiatives between Air Methods and our partners. This role will focus on strengthening relationships with key stakeholders, identifying and mitigating risk, and working cross-functionally to optimize our partner engagements to achieve commercial goals. Success will be contingent upon partner satisfaction, retention, and growth. Core Responsibilities for all jobs at this level Establishes direction for business-critical departments or a function in alignment with strategic plans established by executive leadership Recommendations have a measurable impact on the function, division and affect the financial, employee or public relations of the company Provides input on strategy and translates developed strategies and objectives into actions within the function or division Initiates execution and initiatives to support the organization in achieving the short-term business goals and objectives Essential Functions and Responsibilities Customer Relationship Management Cultivate relationships with mid- to senior-level stakeholders at hospital systems and stand-alone facilities. Support executive sponsors in maintaining board-level and C-suite engagement. Coordinate customer touchpoints and ensure consistent communication across accounts. Customer Experience Operations Implement CX programs that align with contract deliverables and customer expectations. Lead account-level business reviews and ensure follow-through on action items. Monitor service performance and escalating issues impacting customer satisfaction. Customer Insights & Advocacy Collect and analyze feedback from hospital partners to identify trends and improvement areas. Collaborate with analytics teams to translate insights into actionable initiatives. Advocate for customer needs within internal planning and decision-making forums. Identify risks to the partnership/business and facilitate mitigation efforts. Cross-Functional Collaboration Partner with Sales, Operations, and COE teams to ensure unified customer experience. Support greenfield launches and account transitions with relationship continuity. Contribute to internal training and enablement efforts to reinforce CX standards. Performance Metrics Support achievement of renewal and retention targets. Develop expansion opportunities through relationship management. Track and report on customer engagement metrics and satisfaction scores. Additional job requirements: Other duties as assigned Indicate the percentage of time spent traveling < 70% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities No direct supervisory responsibilities but subject to change based on the needs of the business. Candidates for this role must be willing to take on supervisory responsibilities in the future. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience Bachelor’s degree in Business, Healthcare Administration, or a related field from a four-year college or university; and fifteen (15) or more years’ related experience and/or training; or equivalent combination of education and experience Minimum of 10 years of progressive experience in customer experience, account management, or commercial operations, preferably within healthcare or aviation. Proven experience managing customer relationships at the senior administrator or director level. Demonstrated success in supporting sales growth, contract renewals, and customer satisfaction initiatives. Master’s degree (MBA or related) is preferred but not required. Skills Strong operational and tactical execution skills with a customer-centric mindset. Excellent interpersonal and communication skills, with the ability to build trust and rapport across diverse stakeholder groups. Proficient in analyzing customer feedback and translating insights into actionable improvements. Skilled in cross-functional collaboration, especially with Sales, Clinical, and Operations teams. Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. Comfortable presenting to senior leadership and contributing to strategic discussions. Computer Skills Advanced Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Certificates, Licenses, Registrations None Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $190,000.00/Yr. Maximum Pay USD $260,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Developing and managing customer relationships, implementing CX programs, analyzing feedback, and collaborating across teams to enhance customer satisfaction. | 15+ years in customer experience or related fields, proven senior stakeholder management, and experience supporting sales growth and contract renewals. | Overview Job Summary The Vice President, Customer Experience (CEVP) Responsible for developing support processes and procedures to align strategic initiatives between Air Methods and our partners. This role will focus on strengthening relationships with key stakeholders, identifying and mitigating risk, and working cross-functionally to optimize our partner engagements to achieve commercial goals. Success will be contingent upon partner satisfaction, retention, and growth. Core Responsibilities for all jobs at this level • Establishes direction for business-critical departments or a function in alignment with strategic plans established by executive leadership • Recommendations have a measurable impact on the function, division and affect the financial, employee or public relations of the company • Provides input on strategy and translates developed strategies and objectives into actions within the function or division • Initiates execution and initiatives to support the organization in achieving the short-term business goals and objectives Essential Functions and Responsibilities • Customer Relationship Management • Cultivate relationships with mid- to senior-level stakeholders at hospital systems and stand-alone facilities. • Support executive sponsors in maintaining board-level and C-suite engagement. • Coordinate customer touchpoints and ensure consistent communication across accounts. • Customer Experience Operations • Implement CX programs that align with contract deliverables and customer expectations. • Lead account-level business reviews and ensure follow-through on action items. • Monitor service performance and escalating issues impacting customer satisfaction. • Customer Insights & Advocacy • Collect and analyze feedback from hospital partners to identify trends and improvement areas. • Collaborate with analytics teams to translate insights into actionable initiatives. • Advocate for customer needs within internal planning and decision-making forums. • Identify risks to the partnership/business and facilitate mitigation efforts. • Cross-Functional Collaboration • Partner with Sales, Operations, and COE teams to ensure unified customer experience. • Support greenfield launches and account transitions with relationship continuity. • Contribute to internal training and enablement efforts to reinforce CX standards. • Performance Metrics • Support achievement of renewal and retention targets. • Develop expansion opportunities through relationship management. • Track and report on customer engagement metrics and satisfaction scores. Additional job requirements: • Other duties as assigned • Indicate the percentage of time spent traveling < 70% Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies. Supervisory Responsibilities No direct supervisory responsibilities but subject to change based on the needs of the business. Candidates for this role must be willing to take on supervisory responsibilities in the future. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience • Bachelor's degree in Business, Healthcare Administration, or a related field from a four-year college or university; and fifteen (15) or more years' related experience and/or training; or equivalent combination of education and experience • Minimum of 10 years of progressive experience in customer experience, account management, or commercial operations, preferably within healthcare or aviation. • Proven experience managing customer relationships at the senior administrator or director level. • Demonstrated success in supporting sales growth, contract renewals, and customer satisfaction initiatives. • Master's degree (MBA or related) is preferred but not required. Skills • Strong operational and tactical execution skills with a customer-centric mindset. • Excellent interpersonal and communication skills, with the ability to build trust and rapport across diverse stakeholder groups. • Proficient in analyzing customer feedback and translating insights into actionable improvements. • Skilled in cross-functional collaboration, especially with Sales, Clinical, and Operations teams. • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. • Comfortable presenting to senior leadership and contributing to strategic discussions. Computer Skills • Advanced Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) Certificates, Licenses, Registrations • None Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $190,000.00/Yr. Maximum Pay USD $260,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Lead and oversee day-to-day base operations, manage staffing and budgets, ensure safety and compliance, and collaborate cross-functionally to optimize operational performance. | 2-5 years related experience in clinical, aviation, or maintenance leadership, bachelor's degree preferred, strong leadership and interpersonal skills, budget management, and advanced Microsoft Office proficiency. | Overview Job Summary The Area Manager I is responsible for the leadership and day-to-day operations of bases in a defined area within the region. Coordinate clinical, aviation, and maintenance services to optimize operational, safety, and financial targets. Manages base activities to ensure each base is staffed and achieves maximum in-service availability. Collaborates cross-functionally with Centers of Excellence peers in Clinical, Maintenance, Safety, Aviation, and Sales to drive safely, quality, and training. Responsible for oversight of operational and financial performance across all assigned bases. Instills decision making and activities that support the overall regional strategy and mission, while supporting a customer focused mentality. Champions safety and quality operations which are paramount in all Air Methods operations. Essential Functions and Responsibilities include the following. Day-to-day oversight of Base Operations: Responsible and accountable for the day-to-day base operations which includes ensuring all bases are in service, operating safely and providing positive customer experience Provide consistent leadership focused on building an optimal and engaged culture at the local base level that exemplifies our core values and mission. Communicates regularly with base staff to reinforce efficient base operations, job responsibilities and performance expectations Drive Key Performance Indicators (KPIs) to maximize profit contribution Accountable for the management and control of the P&L across assigned bases including expense and payroll controls. Accountable for scheduling of base staff to ensure 100% coverage of assigned bases to optimize in-service rates and minimize overtime Work closely with and in collaboration with Center or Excellence (COE) and Business Development to ensure compliance with all company policies and procedures; and maintain a high degree of customer satisfaction Responsible for the recruitment, performance management, and teammate development for the area in collaboration with COE partners. Regularly evaluates and manages employee relations issues, addressing low performing teammates, including termination. Effectively coaches and models appropriate leadership behaviors Oversee the supply chain and logistic needs for assigned bases, including the management of non-aviation, maintenance and clinical related activities and expenses. Works with maintenance leadership in the planning of maintenance events and spare utilization to minimize any potential for base out of service events Support Regional Director in the delivery of Scorecards to customers and is responsible for the execution of any needed action plans Maintain and monitors business, medical and all other licenses required to do business. Accountable for compliance of discipline specific requirements as it relates to DOT and Non-DOT random and reasonable suspicion Coordinate base startups, moves and closures with regional leadership. Facility repairs/maintenance and lease management. Other Duties as assigned. Additional job requirements: Ability to be available 24/7 for operational requirements Percentage of time spent traveling up to 70% or more depending on business needs Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities Directly supervises employees in the assigned area/region. Carries out Supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, selecting, hiring, and training employees, planning, assigning and directing work; appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. For Exempt Managers: Managers that carry out these responsibilities for two or more employees will have significant input in hiring and termination decisions. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience 2-5 years of related work experience in clinical, aviation, maintenance with strong leadership background and/or training; or equivalent combination of education and experience. Bachelor’s degree from four-year college or university preferred Skills Strong leadership background Strong interpersonal skills and a high degree of collaboration at all levels. Demonstrates high critical thinking, reasoning skills and problem-solving skills Excellent organizational skills, detail oriented, ability to multi-task efficiently and meet deadlines Excellent communication and presentation skills, both written and verbal Ability to manage revenue and budgets Ability to prepare written reports Demonstrated Leadership Computer Skills Advanced Microsoft Office Suite, including word, Excel, PowerPoint and Outlook Certificates, Licenses, Registrations None Is this position Safety Sensitive? YES Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Minimum pay USD $87,000.00/Yr. Maximum Pay USD $120,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here.

The Verification Specialist is responsible for obtaining accurate insurance information for the verification process. This includes securing necessary insurance and patient demographic information while following HIPAA laws and managing unbilled front end holds. | Candidates must have a high school diploma or GED and 1-2 years of related experience in the healthcare industry. Preferred qualifications include billing and collections experience and knowledge of various payers. | Overview Job Summary The Verification Specialist is responsible for obtaining accurate insurance information for the verification process; per the department policy and procedures. Essential Functions and Responsibilities include the following: Secure necessary insurance and patient demographic information while following HIPAA laws Verify and enter appropriate insurance into billing system Manage unbilled front end holds and patient outbound follow-up to patient accounts to obtain information required to bill Follow department procedures to notify Leadership to submit Payor updates Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience 1-2 years’ experience working in the healthcare industry; preferred Billing and Collections experience; preferred Knowledge of all Government, Commercial and Private payers; preferred Skills Strong interpersonal skills and a high degree of collaboration at all levels Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines Intermediate customer service and phone skills Able to work independently and in a team setting Able to navigate internet portals and webpages for research purposes Computer Skills Intermediate with Microsoft Office, including Word, Outlook, and Excel Certificates, Licenses, Registrations None Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientain, gender identity, national origin, disability or protected vetera status. Minimum pay USD $16.05/Hr. Maximum Pay USD $19.66/Hr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Manage complex aviation maintenance projects, coordinate cross-functional teams, ensure FAA compliance, oversee vendor sourcing and procurement, and drive process improvements. | 12+ years advanced aviation maintenance experience, PMP certification, FAA A&P certificate, sourcing/procurement expertise in aviation, and proficiency with project management tools. | Overview Job Summary The Fleet and Maintenance Sr. Project Manager Responsible for the management of complex maintenance projects, contracted to 3rd party vendors and Air Methods 145 Repair Stations, with a focus on advanced aviation maintenance expertise and sourcing/procurement proficiency for comprehensive aircraft refurbishments. This role will lead the development of analysis and process improvement frameworks to optimize department performance and ensure operational excellence. Essential Functions and Responsibilities include the following: Develop and maintain integrated project plans that align engineering, manufacturing, supply chain, and procurement activities to ensure timely and cost-effective project completion. Coordinate cross-functional teams to track progress, identify risks, plan resource allocation, and implement mitigation strategies to maintain critical path milestones. Provide detailed program status reports to leadership while overseeing day-to-day execution of maintenance and procurement activities. Leverage advanced aviation maintenance experience to oversee high-complexity repairs, modifications, and inspections, ensuring adherence to FAA regulations and company standards. Drive the analysis and adherence to key performance indicators, leading the development and implementation of process improvements for maintenance and procurement operations. Review and maintain major Repair Alteration certifications, ensuring compliance with regulatory and organizational requirements. Manage special projects as assigned, incorporating sourcing strategies and advanced maintenance expertise. Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling ~ 25% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED); and ten to twelve years of related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree in aviation management, Engineering, Supply Chain, or related field preferred. Minimum of 12 years of advanced aviation maintenance experience, including expertise in complex aircraft systems, major repairs, and modifications. Certificate management (i.e. Director of Maintenance) experience preferred. 5+ years of experience in sourcing and procurement within the aviation industry, including vendor negotiations, supply chain management, and cost optimization. Proven experience managing vendor relationships, including schedule tracking, performance evaluation, and integration planning for maintenance and procurement activities. Skills Advanced proficiency with project management tools, with demonstrated ability to develop and maintain complex schedules with cross-functional dependencies. Familiarity with Microsoft Project, Jira, or Smartsheet (preferred). In-depth knowledge of and compliance with Federal Aviation Regulations (FARs), Air Methods Operations Manual, and other required manuals, with a commitment to maintaining aircraft airworthiness per FAA and company standards. Extensive expertise in aviation maintenance practices, including troubleshooting, repair, and overhaul of complex aircraft systems. Strong sourcing and procurement skills, including vendor selection, contract negotiation, and supply chain optimization within the aviation sector. Proven leadership, planning, organizational, and follow-up skills, with the ability to manage multiple high-priority tasks in a fast-paced environment. Exceptional critical thinking, reasoning, and problem-solving skills, with strong attention to detail and the ability to prioritize effectively. Strong interpersonal skills and a high degree of collaboration with cross-functional teams, vendors, and leadership. Exceptional communication skills, both written and verbal, with the ability to translate technical maintenance and procurement concepts across different functional teams and management levels. Advanced analytical and data skills preferred, including proficiency in Excel, SQL, Python, Tableau, or Power BI for process optimization and performance tracking. Computer Skills Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Experience with data manipulation (SQL, Python, PowerBI) preferred Certificates, Licenses, Registrations FAA Airframe & Powerplant (A&P) Certificate and/or Repairman Certificate. Project Management Professional (PMP) Minimum pay USD $114,000.00/Yr. Maximum Pay USD $142,000.00/Yr. Benefits For more information on our industry-leading benefits, please visit our benefits page here.

The Verification Specialist is responsible for obtaining accurate insurance information for the verification process. This includes securing necessary insurance and patient demographic information while following HIPAA laws and managing unbilled front end holds. | Candidates must have a high school diploma or GED and one to two years of related experience. Preferred qualifications include experience in the healthcare industry and knowledge of billing and collections. | Overview Job Summary The Verification Specialist is responsible for obtaining accurate insurance information for the verification process; per the department policy and procedures. Essential Functions and Responsibilities include the following: Secure necessary insurance and patient demographic information while following HIPAA laws Verify and enter appropriate insurance into billing system Manage unbilled front end holds and patient outbound follow-up to patient accounts to obtain information required to bill Follow department procedures to notify Leadership to submit Payor updates Other duties as assigned Additional Job Requirements Regular scheduled attendance Indicate the percentage of time spent traveling - 0% Subject to applicable laws and Air Method’s policies, regular attendance is an essential function of the position. All employees must follow Air Methods’ employment practices and policies. Supervisory Responsibilities This position has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position. Education & Experience High school diploma or general education degree (GED); and one to two years’ related experience and/or training; or equivalent combination of education and experience 1-2 years’ experience working in the healthcare industry; preferred Billing and Collections experience; preferred Knowledge of all Government, Commercial and Private payers; preferred Skills Strong interpersonal skills and a high degree of collaboration at all levels Excellent organizational skills, detail oriented, ability to prioritize, multi-task and meet deadlines Intermediate customer service and phone skills Able to work independently and in a team setting Able to navigate internet portals and webpages for research purposes Computer Skills Intermediate with Microsoft Office, including Word, Outlook, and Excel Certificates, Licenses, Registrations None Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientain, gender identity, national origin, disability or protected vetera status. Minimum pay USD $16.85/Hr. Maximum Pay USD $20.64/Hr. Benefits For more information on our industry-leading benefits, please visit our benefits page here. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)