AIR Communities

Manage resident relations, lease renewals, and customer service to enhance resident experience and retention. | Requires 2 years customer service experience in fast-paced environments and strong problem-solving and communication skills. | Who We Are AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents. Job Description Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community. If you are an ambitious, problem-solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team! What We Offer AIR offers attractive compensation packages that reward performance including: • Expected base pay rate of $18.00 - $21.00 per hour + Monthly Lease Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job. • 25% Rent Discount at any AIR community. • Option to live onsite with zero commute or at a nearby AIR community. • Possible Extended Time Off (depending on business need) to enjoy a Winter Break after peak season has ended. • You will keep all your benefits (including your 25% rent discount) during this unpaid break while you refresh and recharge during the holiday season! During your time off the opportunities are endless; take vacations, follow passions, spend time with loved ones, volunteer, or take a seasonal holiday job. Then, come the start of peak season, be ready to return and do it all again! What You Will Do • Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns. • Support residents during the move-out process, which may include notice to vacate and resident transfers. • Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet. • Monitors resident retention. • Assist residents with any need • Help residents pay their rent online • Complete move-in and move-out inspections • Register cars to park on-site • Register pets for existing residents • Assist with parcel pending (package deliveries) • Enter in service requests for residents • Answer questions regarding service requests • Assisting with Notice to Vacates and gather information for move-outs • Send communication to residents • Coordinate and plan resident functions • Responds to and manages resident complaints and/or service issues • Contact residents about policy violations Qualifications Who You Are • Goal-Driven and Delight in going above and beyond to provide a great customer service experience • Adaptable to Fast Pace and Shifting Priorities • Nimble problem-solver • Collaborative Team Player What You Have • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals. • 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.). • Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner. • Flexible schedule with availability to work during our office hours (hours may include weekends and will vary based on community and season). • Reliable transportation. • Proficient in reading, writing, and speaking English. Benefits Additional Information • Paid time off including vacation, sick time, and 14 holidays. • Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company. • 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply). • 401(k) plan with employer contribution. • Paid parental leave of up to 16 weeks. • Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses. • 15 hours of paid time annually for community service. • Commuter benefits and pet insurance. • Consumer discounts on various products and services. • Opportunities for ongoing professional development, leadership training, and career growth. Application Deadline: The initial deadline for applications is 08/25/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Develop and deliver people solutions supporting business objectives including employee relations, onboarding/offboarding, and leader coaching. | Bachelor's degree, 5+ years HR generalist experience, strong communication and analytical skills, proficiency in MS Office and HRIS. | AIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country! At AIR, we value integrity, respect, collaboration, customer focus, and performance. These values are brought to life by our teammates, who are ultimately responsible for our success. When you join our team, you'll work alongside the most dedicated professionals in the industry and open the door to unlimited career opportunities. We seek motivated professionals who excel in customer service and thrive in a fast-paced, collaborative environment. If you're inclined towards more challenging tasks and aspire to exceed expectations, our environment may align better with your ambitions, join us! Where You Will Work: Our Dallas office is located at 2699 Howell Street, Suite 300, Dallas, TX 75204. AIR values relationships and the benefits from working side by side with teammates, therefore this position will be in-office 5 days a week to support the team. Please note: Recurring travel to properties throughout the region of responsibility required. Travel to national level meetings required. Job Description Job Summary: The People Business Partner role will be someone who is a creative business problem solver who is responsible for the development and delivery of innovative people solutions. More specifically, the role will be executing the talent agenda in support of all business objectives and strategic direction of AIR Communities. This position serves as a generalist (functionally) with an emphasis in the areas of onboarding, offboarding, team member relations, people operations, data maintenance and leader coaching and development. This is a great opportunity to be an innovator and team member in a fast-paced, rapidly growing, entrepreneurial organization. This role will be a partner to leaders, a promoter of our culture and values an innovative partner for our people decisions in a transparent approach. This person will help navigate complex challenges and must be solution oriented with the ability to work across multiple teams. Essential Functions: Build relationships with leaders and team members to offer thought leadership, people strategy and execution in our fast-paced and growing business. Provides input and influence on strategic direction by serving as a trusted advisor to the various teams on a wide variety of issues Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention Provide HR policy guidance and interpretation to the Senior Leadership Team Partners with larger People team regarding complex organizational design changes Acts as trusted advisor and credible source of information for leaders and team members. Supports leaders with employee relations, employee development, performance improvement plans, terminations, documentation and internal investigations. Supports the talent acquisition process by preparing & modifying job descriptions, partnering with the recruiting team, and initiating/supporting the compensation market data analysis. Supports the Risk Management team in the processing of workplace injuries, Worker’s Compensation administration and reporting requirements. Manages onboarding and exit surveys, aggregates themes and provides actionable recommendations to enhance the team member experience. Partners with People team to build and execute key development programs and initiatives, including people assessments and training. Partners with Learning and Development to build, enhance and grow career pathing, planning and development for team members. Supports year-end compensation cycle, talent reviews, and promotions. Leverage analytics to review trends to help inform solutions, programs and policies. Maintains knowledge of legal requirements related to day-to-day management of our teams, reducing legal risks and ensuring regulatory compliance. Promotes diversity & inclusion, collaboration, fairness, high-performance, innovation and integrity. Qualifications Qualifications: Exceptional communication skills are required to present, discuss, and explain complex information to employees. Excellent client service skills and ability to partner with multiple, diverse stakeholders Strong change management skills with the ability to drive organization, process, and technology change Strong team player with ability to multi-task and meet deadlines, while thriving in a fast-paced work environment Superb analytical and problem-solving skills Outstanding verbal and written communication skills Industry experience in real estate, preferably multi family Strong people management skills with high EQ Excellent client service skills and ability to partner with multiple, diverse stakeholders Ability to lead projects including building timeline, communication plan, facilitate discussion with a strong attention to detail Strong team player with ability to multi-task and meet deadlines, while thriving in a fast-paced work environment Ability to use data and analytics to address and problem-solving skills to make decisions to help improve overall organization health. Strong proficiency in all MS Office products, including knowledge of HRIS related software Education: Bachelor’s degree in business or related area Minimum 5 years of generalist experience in Human Resources advising business units on all matters related to people and culture including employee relations, performance management, compensation, talent management and recruitment Preferred: HR Certification such as PHR, SPHR, SHRM-CP or SHRM-SCP Bilingual Spanish including written fluency. Additional Information AIR offers attractive total compensation packages designed to recognize and reward performance at the individual, team and company levels. We start with a competitive base salary and add bonus opportunities and benefit choices topped off with: Expected base salary of $110,000- $150,000 + Annual Bonus. You will be provided a pay rate that is in line with your skills and experience as they relate to the requirements of the job. Base salary plus annual bonus. 25% Rent Discount available Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA). Short and long-term disability paid by the company. 401(K) plus 6% company contributions. Paid Vacation, 14 Paid Holidays, and Paid Sick Time. Tuition Assistance Program. Commuter Benefits and Pet-Insurance. Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums. Paid parental leave of up to 16 weeks, following the birth or adoption of a child. Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more. 15 hours of paid time annually to give-back to your community. Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses. What You Need to Know Application Deadline: The initial deadline for applications is 7/6/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received. Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check. AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Department: Corporate Employee Type: Regular