Aidoc

Manage customer relationships, ensure product adoption, and coordinate with technical teams to resolve client issues. | Experience in customer success or account management, strong communication skills, and ability to understand technical products. | Aidoc is recruiting a Customer Success Manager in the Western United States. Join our team!

Oversee the implementation of Aidoc's solutions, coordinate with clients and internal teams to ensure successful deployment, and manage project timelines and deliverables. | Experience in project implementation, stakeholder coordination, and technical understanding of healthcare or medical imaging solutions. | Aidoc is recruiting a Implementation Manager in the United States. Join our team!

Manage customer success strategies, ensure client retention, and coordinate cross-functional teams to deliver value. | Extensive experience in customer success, stakeholder management, and program leadership, with a focus on SaaS or digital transformation environments. | Aidoc is recruiting a Principal Customer Success Manager in the United States. Join our team!

Leading strategic communications and coalition initiatives to advance organizational DEI and social impact goals. | Senior-level experience in strategic communications, coalition leadership, and DEI, with proven ability to lead cross-sector partnerships and manage large budgets. | Job Opportunities

Lead product marketing strategies, manage cross-functional teams, develop go-to-market plans, and drive product adoption and revenue growth. | Requires senior-level experience in product marketing or related roles, strong leadership skills, ability to translate technical concepts into business value, and experience managing teams and product roadmaps. | Aidoc is recruiting a Senior Manager of Product Marketing in the United States. Join our team!

Lead regional account management and sales strategies to drive revenue growth and client retention. | Experience in regional account leadership, strong client management skills, and proven sales growth track record. | Aidoc is recruiting a Regional Account Director in the United States. Join our team!

Lead regional account management and sales strategy to drive revenue growth and client retention. | Senior-level experience in account management or sales leadership with strong marketing and client relationship skills. | Aidoc is recruiting a Regional Account Director in the United States. Join our team!

Lead strategic enterprise customer portfolios, engage C-suite executives, drive governance and planning, collaborate across teams, secure renewals and expansions, and mentor customer success managers. | 7+ years in customer success or strategic account management in healthcare or SaaS, executive presence, business acumen, collaborative leadership, and a bachelor's degree with advanced degree preferred. | Description Aidoc is recruiting a Principal Customer Success Manager in the United States. Join our team! About Aidoc Aidoc helps health systems deliver smarter and faster care when it matters most. Its mission is to transform patient outcomes through ‘always on’ clinical AI, eliminating preventable care gaps that lead to loss of lives and disabilities. Through our proprietary aiOS™ platform, Aidoc seamlessly integrates real-time intelligence into provider workflows, helping physicians make faster clinical decisions for over 45 million patients a year. With the most FDA-cleared AI solutions in its category and deployments across 150+ health systems globally, Aidoc elevates the physician and patient experience. Backed by General Catalyst, Square Peg, NVentures (NVIDIA’s venture arm), and four major U.S. health systems, Aidoc has raised $370 million to date, including a recent $150 million round to accelerate development of CARE™, its clinical-grade foundation model. About this role At Aidoc, we’re transforming healthcare with AI that empowers clinicians, streamlines operations, and ultimately saves lives. As a Principal Customer Success Manager (PCSM), you’ll play a strategic role at the forefront of this transformation - building trusted partnerships with some of the most influential health systems in the world and helping them achieve measurable success at scale. You’ll collaborate with executives, guide enterprise strategy, and shape how hospitals realize value from Aidoc’s groundbreaking AI platform. This is a rare opportunity to combine strategic influence, deep partnership, and meaningful impact - all while advancing the future of healthcare. Responsibilities Be a Strategic Partner: Lead a portfolio of Aidoc’s most strategic, enterprise customers (typically $15M+ ARR across 3–6 accounts), aligning their AI strategy with business and clinical goals. Engage Executives and Drive Strategy: Develop and nurture trusted relationships with C-suite leaders, ensuring shared vision, clear success metrics, and long-term alignment. Lead with Impact: Orchestrate governance and planning structures - including QBRs, Executive Steering Committees, and annual roadmap sessions - that drive visibility, accountability, and momentum. Collaborate for Excellence: Partner closely with regional Customer Success Managers (CSMs), Sales, Product, and Delivery teams to deliver seamless execution and ensure measurable outcomes across sites and workflows. Drive Measurable Growth: Collaborate with Regional Account Directors (RADs) to secure renewals and identify expansion opportunities through demonstrated ROI and strategic partnerships. Be the Voice of the Customer: Champion customer perspectives across Product, Marketing, and Leadership, ensuring that insights from the field inform Aidoc’s innovation roadmap. Inspire and Mentor: Provide mentorship and leadership to CSMs engaged in your accounts, sharing best practices in strategic planning, executive engagement, and value realization. What Success Looks Like: Exceptional retention and expansion of enterprise accounts Strong executive alignment and satisfaction Broad adoption and measurable value realization across sites and workflows Visible influence on customer advocacy and growth Deep cross-functional collaboration and internal alignment Requirements Strategic Experience: 7+ years of experience in Customer Success, Strategic Account Management, or Consulting, leading enterprise healthcare or SaaS partnerships in fast-growing environments. SaaS Expertise: Proven success managing complex, multi-million-dollar accounts in healthcare technology or enterprise software. Executive Presence: Exceptional communication and relationship-building skills with the ability to confidently engage and influence C-suite stakeholders. Business Acumen: Strong ability to connect technology adoption with tangible business outcomes and ROI. Collaborative Leadership: Track record of driving cross-functional collaboration across Product, Sales, and Delivery teams. Impact Mindset: History of achieving renewal, adoption, and expansion success within strategic enterprise accounts. Education: Bachelor’s degree required; advanced degree (MBA, MHA, MPH) preferred. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees 20 days of paid vacation, plus sick days and holidays A 401(k) plan, life insurance, plus long and short term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Manage and grow customer relationships, act as liaison between customers and internal teams, drive product enhancements, and demonstrate value through data analysis. | 2-3 years customer success or analytics experience, preferably in SaaS startups, with strong communication, stakeholder management, and technical aptitude, plus ability to work remotely and travel. | Description Aidoc is recruiting a Customer Success Manager in the United States. Join our team! About Aidoc Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground. Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.. About this role This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals. This is a remote role to be filled in the Eastern US. Responsibilities Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Lead discussions with our customers (top physicians in prestige medical centers). Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. Define the next steps and work on “making things happen” with our R&D teams. Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers. Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. Have a deep understanding of our solutions, their expected performance, and the user interface. Drive value demonstration of our solution for our customers: Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers. Initiate and help execute research initiatives. Requirements BSc in science, engineering, or any quantitative field. Preferably MSc. 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles. Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage. Experience with data analytics is an advantage. Previous work with medical imaging and radiologists is an advantage. Research experience is an advantage. Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level. Ability to multitask, problem solve, and work cross-functionally in a dynamic environment. Critical thinker with a good analytical approach and data-driven decision-making process. Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment. Excellent verbal and written communication skills (in English). Ability to work in the PST/MST time zones. Ability to travel up to 25%. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees 20 days of paid vacation, plus sick days and holidays A 401(k) plan, life insurance, plus long and short term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

Manage customer success initiatives to ensure client satisfaction and retention while collaborating with internal teams to improve product and service delivery. | Experience in customer success or support management, strong communication skills, and ability to work cross-functionally. | Aidoc is recruiting a Customer Success Manager in the United States. Join our team!

Manage and grow regional accounts, develop client relationships, and drive sales targets in the healthcare sector. | Experience in sales or account management within healthcare, strong communication and negotiation skills, and ability to manage regional client portfolios. | Aidoc is recruiting a Regional Account Director in the United States. Join our team!

Drive regional sales growth by managing key accounts and developing new business in the healthcare AI sector. | Proven experience in regional account management, preferably in healthcare technology or AI, with strong sales leadership skills. | Aidoc is recruiting a Regional Account Director in the United States. Join our team!

Serve as the customer's advocate and trusted advisor, managing and growing customer relationships while understanding their pain points. Collaborate with internal teams to ensure smooth onboarding and drive product enhancements based on customer feedback. | Candidates should have a BSc in a quantitative field and 2-3 years of experience in customer-facing roles, preferably in a SaaS environment. Experience with data analytics and medical imaging is advantageous, along with strong communication and problem-solving skills. | Description Aidoc is recruiting a Customer Success Manager in the United States. Join our team! About Aidoc Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. Built on Aidoc’s exclusive aiOS, we analyze and aggregate medical data to enable care teams to operationalize the unexpected and work seamlessly with a continued focus on the patient. Aidoc AI is always on, running in the background to change the foreground. Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry’s leading VC’s, Aidoc has raised more than $250 million to date, and was chosen as one of TIME’s 50 most genius companies.. About this role This position focuses on championing customer centric solutions and outcomes. You will work closely with engineering, operations, sales and support teams to understand your customers, enhance the value they get from our solutions, and demonstrate the impact for their organization. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our AI enterprise solutions support the achievement of our customers’ strategic goals. This is a remote role to be filled in the Eastern US. Responsibilities Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Lead discussions with our customers (top physicians in prestige medical centers). Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. Define the next steps and work on “making things happen” with our R&D teams. Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers. Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. Have a deep understanding of our solutions, their expected performance, and the user interface. Drive value demonstration of our solution for our customers: Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers. Initiate and help execute research initiatives. Requirements BSc in science, engineering, or any quantitative field. Preferably MSc. 2-3 years of experience in Customer Success /Customer-Facing analytics / Project Management or similar roles. Previous experience in a SaaS high-tech/startup company with an agile mentality is an advantage. Experience with data analytics is an advantage. Previous work with medical imaging and radiologists is an advantage. Research experience is an advantage. Experience in stakeholder management, building relationships and leading customers to success, preferably at executive level. Ability to multitask, problem solve, and work cross-functionally in a dynamic environment. Critical thinker with a good analytical approach and data-driven decision-making process. Tech-savvy person, who can understand technical concepts and lead discussions with the technical team in a fast-paced, startup environment. Excellent verbal and written communication skills (in English). Ability to work in the PST/MST time zones. Ability to travel up to 25%. Working at Aidoc We’re a dynamic, collaborative and fast growing team of more than 400 global employees, committed to improving the world of healthcare. We’re looking for mission-driven people excited to do transformative work. We have offices in Barcelona, Tel Aviv and New York City, but Aidoc is a remote-first workplace. What we offer: A range of medical, dental and vision benefits Stock options for all full-time employees 20 days of paid vacation, plus sick days and holidays A 401(k) plan, life insurance, plus long and short term disability The opportunity to directly improve medical care and impact patient outcomes Aidoc is deeply committed to creating an inclusive and diverse workplace, and to the principle of equal opportunity for all individuals. We prohibit harassment of any type as well as discrimination based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.