AidKit

The Senior Program Manager will lead program implementation, ensuring effective use of AidKit by partners and recipients. They will manage relationships with key partners and drive resolution of critical issues for efficient program implementation. | Candidates must be located in the US and have a bachelor's degree with 5+ years of experience in program management or a master's degree with 3+ years of experience. Experience with nonprofits or NGOs and managing multiple programs is essential. | About the Role We are looking for a talented Senior Program Manager to lead program implementation. Please note: This is a contract position tied to the funding duration of specific grants or contracts. The position is expected to continue through December 31, 2026, with the possibility of extension contingent upon the renewal or extension of funding. Your role will require you to: Drive the direction of the overall program lifecycle, assuring that all aspects of AidKit are being used correctly and effectively by partners and recipient, that the assistance dollars are reaching recipients in a timely manner, and that reporting and reconciliation processes are completed. Build and manage lasting relationships with our key government and non-profit partners. Collaborate with our customers, partners, and the AidKit technical team to design and build the tools to support financial assistance programs Take responsibility for ensuring accessible design and dignified user experience by performing user experience testing, gathering and implementing feedback from stakeholders, and translating program needs to our software engineers Manage the program using data driven decisions using data analysis and visualization tools Drive resolution of critical issues for customers, partners, and beneficiaries, including root cause analysis and course corrections resulting in more efficient program implementation Manage multiple programs simultaneously About You Minimum Requirements You are located in the US You care deeply about the mission of direct aid and supporting anyone who needs help, no matter where they come from You are committed to putting the people we serve first and using the recipients-first mindset as a compass to guide decision making You are driven, deliberate, and analytical You are a team player and you know when to ask for help You have a bachelor’s degree and 5+ years of professional experience in program management or a masters’ degree and 3+ years of professional experience (assuming relevant coursework). We will also consider those with equivalent experience. You have experience working with or for nonprofits, NGOs, or in the human services sector. Bonus if your background include delivering services to vulnerable populations domestically or internationally You have a proven track record of managing multiple programs simultaneously You have previous experience implementing technology to meet program needs You are tech-savvy; comfortable with data and databases You are outcomes-oriented and able to manage a variety of internal and external stakeholders to keep programs on schedule and deliver results Compensation and Location For this full-time contract position, you can work from anywhere in the United States. The salary range for this role is $110,000 - $140,000. Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employee’s lives outside of work. We also provide a comprehensive benefits package including: Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company. Fully remote work setting with home office setup and maintenance stipends. Unlimited paid time off Retirement plan with 401K matching Health benefits (for you and your family) Flexible schedule Generous 16-week paid parental leave Professional development support About Our Team AidKit is a fully-remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States. How to Apply To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team. Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team! Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly. AidKit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation. Applications will be accepted until the position is filled, with the review process beginning immediately.

Design and develop a no/low-code platform across front-end and back-end layers, write clean and secure code, participate in design and code reviews, and contribute to technical and product roadmaps. | Experience building full-stack web applications, preferably with Typescript and React, ability to handle ambiguous problems, and bonus for architectural design and large scale infrastructure experience. | About the Role As a salaried software engineer, your role will consist of building our no/low-code platform that allows organizations doing good to build a bespoke experience without bespoke software. Our stack looks roughly as follows: Front-end: Typescript, React & Tailwind Back-end: Typescript, Postgres and DynamoDB (with some Python we’re slowly deprecating). Infrastructure: Pulumi as Code deployments on AWS. Key Responsibilities Your responsibilities would include: Going from vague problems to fully fleshed out solutions across multiple layers of the stack that addresses real business needs. Writing code to expand our platform that is clean, easy to extend, secure, and documented. Write and review design documents for upcoming product and technical components and features. Participate in code reviews. Work with the engineering team to help plan our technical and product roadmaps. Handle prioritization and sizing for upcoming technical work. About You Experience in building full-stack web applications (Typescript preferred, but not a requirement) Willing to jump in and do right by those we serve, whatever it takes. Eager to tackle complex problems and comfortable working with ambiguity. Not required but bonus points if have done any of the following: Experience designing green-field projects from the ground up and owning major architectural decisions. Why? We believe that we can broaden our impact by building newer, better solutions to old problems and that requires thinking from first principles. Experience designing infrastructure that is robust to failure and minimizes mean time to recovery.Why? We serve populations that are in dire need and often low on tech-literacy. If they have issues, they’re unlikely to come back and try again. Experience managing large scale web infrastructure serving hundreds of thousands of users (or more!).Why? We run the largest guaranteed income pilots in the country, scaling from 1 to 1000 requests per second over the course of minutes. You care deeply about the mission of direct aid and supporting anyone who needs help, no matter where they come from. Compensation and Location For this full-time position, you can work from anywhere in the United States. The salary for this role is $140,000 per year. Benefits: We reinforce a culture of dignity, autonomy, and trust by actively taking an interest in and supporting employee’s lives outside of work. We also provide equity, which varies by position and experience, and a comprehensive benefits package including: Fair Salaries that are transparent and competitive, with a maximum ratio of 3:1 between the highest and lowest paid employees at the company. Fully remote work setting with home office setup and maintenance stipends. Unlimited paid time off Retirement plan with 401K matching Health benefits (for you and your family) Flexible schedule Generous 16-week paid parental leave Professional development support About Our Team AidKit is a fully-remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States. About the Hiring Manager The hiring manager for this role is Justin Cajayon. Quick bio for him: before joining AidKit, he led multiple teams at a fintech startup and oversaw key initiatives for their series B funding round. Previously, he joined a full-stack consulting shop as the 3rd full-time employee and led their expansion to 10 employees. Today, he is very grateful to have the opportunity to serve the social impact sector and find ways for technology to drive positive impact at scale. Interview Process Interview Screen 30 Minutes You will speak with Justin and discuss your background, what’s important to you in your next role and any questions you might have about the role. Code Interview 60 Minutes We’ll send you a small full-stack Typescript app to check out locally and get familiar with (if you haven’t done full-stack work recently). We’ll then jump on a zoom call and incrementally add features until we exhaust 60 minutes. You’re welcome to use Google / StackOverflow / ChatGPT as you would normally while working. Deep Dive 60 Minutes You’ll pick a project that you’ve had some-level of responsibility for in the past and walk us through the “story” behind that project. What motivated it? What were the major engineering decisions and how were they decided? What was the resulting architecture? What would you do the same or differently, knowing what you know now? We recommend either preparing or being ready to draw an architecture diagram on the call. Reference Check As part of our hiring policies we ask you to provide a reference who we can contact who can speak towards your work. Ideally, this is a past manager who we can speak to to understand how to best set you up for success at AidKit. How to Apply To apply for this position, please submit your resume and a personalized cover letter explaining your interest in the role and how your experience aligns with our needs. Note that AidKit values authenticity and carefully reads cover letters with an eye towards learning something real about you and your interest in joining our team. Please submit cover letters and resumes in .PDF format. Video and slide deck cover letters are also acceptable. We review applications on a rolling basis and will contact qualified candidates for interviews. Thank you for your interest in joining the AidKit team! Due to the high volume of applications, our hiring team is not able to field requests for feedback or informational interviews sent via LinkedIn or email. If you are a good match for the role, our team will reach out to you directly. Applications will be accepted until the position is filled, with the review process beginning on August 15th. AidKit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We understand that diversity goes beyond checkboxes and that true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criteria listed to apply. We value unique experiences and believe that diversity drives innovation.

The Application Review & Support Specialist will conduct thorough application reviews using AidKit’s platform and provide support for the Cook County Homeowner Relief program. They will also respond to customer support tickets and troubleshoot applicant issues during the application and payment processes. | Candidates should be self-motivated, detail-oriented, and possess strong analytical skills. Bilingual proficiency in English and Spanish is required for effective communication, along with excellent oral and written communication skills. | Overview AidKit is revolutionizing how aid reaches those who need it most. We're on a mission to empower nonprofits and governments to deliver aid and public benefits with unprecedented efficiency. We are seeking remote Application Review & Support Specialists to join our dynamic team on a short-term contract for a new Homeowner Relief program in Cook County, Chicago. About AidKit AidKit’s cutting-edge technology transforms complex cash assistance programs into streamlined, secure, and dignified experiences. By seamlessly connecting applicants to vital resources, we're making aid radically accessible for diverse populations—including unhoused and unbanked individuals. From simplifying benefits modernization projects for state agencies to standing up efficient disaster relief programs, AidKit helps its partners deliver aid with dignity. We were our own first customer—AidKit started as a nonprofit initiative born from the need to support systematically excluded workers during the early days of the COVID-19 pandemic. Today, AidKit provides the technology backbone for some of the nation's most innovative public safety net programs, having distributed hundreds of millions of dollars to people in need. As we continue to grow rapidly, the opportunity for impact is immense. Apply to join our team if you're seeking meaningful, flexible, and impactful work. About the Role The Applicant Review & Support Specialist (RSS) will use AidKit’s platform to provide support for the Cook County Homeowner Relief program - a short-term program offering one-time assistance of $1,000 to 15,000+ low-income homeowners in Cook County, Chicago affected by recent increases in property taxes. Key Responsibilities Leverage AidKit’s custom platform to conduct thorough application reviews carefully and quickly, validating correct documents, flagging where corrected documentation is needed or potential fraud to ensure compliance with program and documentation requirements. Participate in program-specific training sessions and RSS team meetings. Collaborate with other RSS and Managers to identify common applicant issues, reduce fraud, and improve AidKit’s overall recipient support process. Respond to customer support tickets via phone, email, and text using AidKit's custom tools, ensuring accurate, friendly, and timely responses. Troubleshoot applicant issues during the application and payment processes to ensure timely resolution. Perform additional customer support & review tasks as needed based on program demands About You These are not firm qualifications; we value skills and a growth mindset over checking boxes: Required Skills & Experience: Self-motivated and effective in managing tasks autonomously in high-volume settings Quick analytical thinking to decide whether documents are valid, need re-submission or fraud is suspected Keen eye for detail and adherence to protocol. Tech-savvy and able to quickly learn AidKit's systems (training provided). Bilingual proficiency in English and Spanish for effective communication (note: we may hire some specialists who are not bilingual). Excellent oral and written communication skills. Compassionate and sensitive to the nuances of working with vulnerable populations. Nice to Have: Experience in customer service and application review in large scale programs Flexible schedule and ability to adjust to changing circumstances. Additional Requirements: Reliable computer and stable internet connection. Available to work 25-40 hours per week during the program period Compensation and Location This is a fully remote, independent contractor position. Hourly Rate: $30/hour, paid bi-weekly. Hours: 25-40 hours/week (flexible schedule but may require set shifts to ensure coverage). Please note that hours may fluctuate based on program demand, and AidKit cannot guarantee a minimum number of hours. Duration: mid September - December with training scheduled prior. There is potential for the role to continue beyond December based on program needs. Benefits Flexible schedule. Meaningful work that directly impacts individuals and communities in need. About Our Team AidKit is a fully remote workplace with virtual headquarters in Colorado, with employees from coast to coast in the continental United States. How to Apply To apply for this position, please submit a cover letter and resume. Applications will be accepted until the positions are filled, with the review and interview process beginning August 15th 2025. AidKit is an equal opportunity employer. We encourage candidates from all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other dimension of diversity, to apply. We believe true innovation thrives when a variety of voices and ideas come together. You don't need to meet every criterion listed to apply—we value unique experiences and perspectives. Thank you for your interest in joining the AidKit team!