AHEAD

Serve as primary technical and strategic security advisor managing managed security services and client relationships. | 10+ years in security engineering or operations with hands-on SIEM, XDR, SOAR expertise and ability to communicate with executives. | AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Technical Account Manager (TAM) is a member of the AHEAD Managed Services Client Experience team, responsible for guiding clients through the strategic, operational, and technical aspects of their security transformation and driving measurable outcomes from AHEAD Managed Security Services. Working within AHEAD’s outcome-led delivery model, the TAM builds close client relationships to understand business goals, security challenges, and compliance requirements, and translates them into a prioritized roadmap that reduces risk and accelerates value realization. The role calls for strong security depth across managed detection and response, security operations, endpoint protection, and incident response, combined with client-facing advisory skills and commercial acumen. A platform-first, multi-vendor mindset is essential: hands-on experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not exclusively—demonstrated fluency across other leading SIEM, XDR, and SOAR platforms and security automation is equally key. Experience with AI-enabled and agentic SOC operations—how AI, analytics, and automation accelerate detection, triage, and response and reduce mean time to detect and respond—is a core requirement of the role. \n What success looks like Client health and satisfaction: sustained high client health and CSAT across the named account base, with issues addressed before they affect the relationship. Retention and growth: strong renewal and gross retention, plus qualified expansion opportunities surfaced to MSS leadership and account teams. Security outcomes: measurable risk reduction and improved detection and response maturity, including reduced mean time to detect and respond and broader detection coverage. Delivery quality: audit-ready case quality and defensibility, delivered consistently through the Unified Delivery Framework. Commercial health: engagements scoped and delivered to sustain both client value and healthy service margins. Summary of essential job functions Serves as the client’s single point of contact and advocate for technical and security matters across AHEAD Managed Security Services, building trusted relationships with a named client base and a deep understanding of each client’s environment, program maturity, and risk profile. Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements, and framing every engagement around defined client outcomes rather than task completion. Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention. Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders. Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and lower total cost of operations. Advances AI-enabled and agentic SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency. Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices. Supports the adoption, tuning, and optimization of security technologies—SIEM, XDR, SOAR, endpoint telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation. Understands AHEAD’s value-based packaging and service tiers well enough to speak to clients about coverage options, tradeoffs, and outcomes, and channels client needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying commercial and client-profitability awareness so engagements are scoped and delivered efficiently. Acts as a technical liaison and escalation point between the client and AHEAD support, engineering, security operations, and leadership teams, leveraging the Unified Delivery Framework to ensure consistent, high-quality delivery. Reinforces case quality and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-ready—and reviews incidents, trends, and root causes with clients and internal teams to drive continuous improvement. Partners with Client Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated client value and outcome gaps. Serves as a strategic contributor to customer satisfaction, client retention, renewal, and long-term trusted-advisor relationships. Experience and Certifications 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting. 5+ years of client-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred. Strong background in cybersecurity operations, endpoint detection and response, security monitoring, incident response, and security platform administration. Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required. Experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not limited to Cortex—equivalent depth across other leading SIEM, XDR, and SOAR platforms and security automation tooling is equally valued. Hands-on experience with AI-enabled and agentic SOC capabilities is key, including AI-assisted and automated detection, triage, investigation, and response, and applying automation to reduce manual effort and mean time to respond. Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred. Demonstrated ability to translate security outcomes into business value and communicate them to executive stakeholders through structured reviews such as QBRs. Commercial or client-profitability awareness (scoping, service tiers, margin, or engagement economics) is a plus. Experience with security frameworks and regulatory requirements such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-DSS preferred. Relevant certifications desired, such as Palo Alto Networks (especially SOC operations or Cortex platform administration), Microsoft, Cisco, Security+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management. Technical background requirements Strong understanding of managed security services, SOC operations, detection and response workflows, and incident management. Working knowledge of platform-first security architecture and how consolidated SIEM/XDR/SOAR platforms and AI-enabled automation improve detection, response, and operational efficiency. Hands-on/practical experience with the following technologies: Modern SIEM, XDR, SOAR, EDR, and log management platforms Palo Alto Networks Cortex XSIAM Palo Alto Networks Cortex XDR Windows Server Active Directory Microsoft 365 and Office 365 Public cloud platforms VMware Citrix Cisco Dell/EMC Familiarity with security integrations across endpoint, identity, network, cloud, and ticketing systems. Experience with security use case development, detection tuning, operational dashboards, reporting, and workflow automation preferred. Required Skills Ability to communicate complex technical and security concepts and translate technical activity into quantified business outcomes and service value—verbally and in writing—for both executive and operational audiences. Business and commercial acumen, with the ability to balance client value, delivery efficiency, and service profitability. Vendor-agnostic platform adaptability, with the proven ability to work fluently across Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading SIEM, XDR, SOAR, and security automation platforms, and to quickly learn and apply new detection, automation, and AI/agentic capabilities across a multi-vendor security ecosystem. Strong analytical and problem-solving skills, with the ability to translate operational and security data into actionable client recommendations. Ability to build trusted relationships and influence senior leadership teams. Ability to collaborate cross-functionally with Sales, Engineering, Support, and Security Operations teams within a unified delivery model. Proven knowledge of ITIL frameworks (especially Incident, Problem, and Change Management) and of cybersecurity operations, threat detection, vulnerability management, and security governance concepts. Commitment to case quality and defensibility, with attention to accurate, complete, and audit-ready documentation. Strong customer service orientation, with sound judgment and the ability to prioritize and execute in a fast-paced environment. Occasional on-call and after-hours work as the business requires; willingness to travel to customer sites as needed. Education Undergraduate degree in Information Technology, Cybersecurity, Computer Science, or a related field preferred. Equivalent professional experience in infrastructure, security engineering, managed services, or client advisory roles will also be considered. \n $150,000 - $155,000 a year \n The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Own end-to-end delivery of full-stack features including user analysis and production support, leveraging AI tools while ensuring security and code quality. | Requires 5+ years experience with significant project ownership, stack-agnostic skills, AI coding fluency, and strong engineering judgment. | AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is on the hunt for an exceptional Senior Software Engineer to help build Hatch, our flagship platform. We’re a leading IT services provider, trusted by some of the world’s largest companies to design, build, run, and modernize their most important technology across cloud, data, AI, and security. Hatch is an advanced platform for IT lifecycle management, renewal, procurement, and logistics, giving enterprises real-time visibility and control over their IT assets, orders, contracts, and inventory across thousands of sites. Unity, its sibling platform, extends those capabilities to streamline our own operations and service delivery. You’ll join a progressive engineering team that lives on the forefront of technology. We build real products, adopt new tools early, sweat the details, and trade ideas constantly. You will learn here, and you’ll have the autonomy to make a visible impact fast. We’re far less interested in the languages on your résumé than in how you think. You’ll own meaningful problems end to end, starting from the user and the business outcome. You’ll design, build, and ship full-stack solutions, make sound architectural calls, and stay accountable for quality from first commit to production. Our stack today is Elixir and Phoenix, but we care far more that you can pick up whatever a problem demands and bring strong engineering judgment to it. \n Building in the Age of AI AI has changed what great engineering looks like, and we’ve leaned in. We expect engineers to use AI tools and coding agents fluently to prototype, explore, and accelerate the routine, so that human time goes to what matters: framing the right problem, designing the system, exercising judgment, and verifying that what ships is correct and secure. We’re not looking for people who fear the tools, or who trust them blindly. We’re looking for engineers who wield them with taste. Reach for AI to move faster on scaffolding, refactors, tests, and research, then review every line like you own it, because you do. Spend your judgment where it counts: architecture, product decisions, edge cases, security, and correctness. Help push the practice forward with better tooling, prompts, and workflows that make the whole team more effective. What will you be doing? Own features and problems end to end, from understanding the user’s need through design, delivery, and support. Design and build full-stack solutions for internal and public web applications, making pragmatic architectural decisions along the way. Work at high leverage with AI tools and agents, then review, test, and harden everything you ship. Engage across the full development life cycle: analysis, implementation, integration, testing, debugging, and support. Lead code reviews and raise the bar on quality, mentoring other engineers as you go. Work directly with end users and stakeholders to understand the business problem behind each request. Help set estimates and milestones, balance technical risk against cost and deadlines, and keep work on track. Help drive the future roadmap of the engineering team and AHEAD. What does the ideal candidate look like? 5+ years building and shipping software (7+ preferred), with a track record of owning significant work end to end. Strong engineering judgment. You know what “good” looks like and can tell solid solutions from shaky ones, including code an AI wrote. A product mindset: you start from the user and the outcome, and you sweat the details that make software useful. Fluency with modern AI development tools and coding agents, paired with the discipline to verify, test, and own everything you ship. Stack-agnostic adaptability, so you pick up new languages and frameworks quickly. (Our stack today is Elixir and Phoenix; prior experience is welcome but not required.) A strong foundation in software design, architecture, and the practices that keep systems reliable, including testing, continuous integration, code review, and containerization. Clear, direct communication, so you can express intent precisely to both teammates and the tools you work with. The instincts of a senior engineer: you lead projects, mentor others, and raise the level of the people around you. A drive to keep learning and to help shape how the team builds. Why you'll love it here Join a progressive team that lives on the forefront of technology, where innovation and curiosity are the norm. We invest seriously in modern tooling, including the best AI tools, and we’re always looking for the next approach that makes the team better. Competitive salary, benefits, and an environment where work-life balance is more than just a catchphrase. You’ll play a crucial role in a platform that enterprises rely on to manage their IT, working alongside a talented and motivated team. Make your voice heard AHEAD recognizes the value of diverse perspectives. In our ever-evolving tech landscape, the insights you bring from your own journey can reshape our collective experience. If you’ve had experiences, both good and challenging, with other platforms, technologies, or ways of working, they’ll become an asset here. Your voice will help refine our products and the way we build them, keeping both innovative, intuitive, and industry-leading. Please include links to anything that shows how you build, whether that’s repositories, projects you led, or pull requests that reflect the breadth of your work. If you’ve built something interesting with AI tools or agents, we’d love to see that too. \n $160,000 - $200,000 a year \n The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Develop full-stack features and utilize AI tools to accelerate coding and research ensuring high-quality software delivery. | Requires software development foundation, proficiency in a modern language, curiosity, product mindset, and willingness to learn Elixir and Phoenix. | AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is on the hunt for a sharp, motivated Software Engineer, early in their career and ready to do real work from day one, to help build Hatch. We’re a leading IT services provider, trusted by some of the world’s largest companies to design, build, run, and modernize their most important technology across cloud, data, AI, and security. Hatch is an advanced platform for IT lifecycle management, renewal, procurement, and logistics, giving enterprises real-time visibility and control over their IT assets, orders, contracts, and inventory across thousands of sites. Unity, its sibling platform, extends those capabilities to streamline our own operations and service delivery. You’ll join a progressive engineering team that lives on the forefront of technology. We build real products, adopt new tools early, sweat the details, and trade ideas constantly. This is a place to be noticed for your work and your talent, not your years of experience, and to learn an enormous amount, fast. We care more about how you think and how quickly you learn than about the languages on your résumé. You’ll start by contributing to real features and grow toward owning them end to end, writing, testing, and shipping full-stack code with support from experienced engineers. Our stack today is Elixir and Phoenix. No prior experience with them is required. We care that you bring solid fundamentals and the drive to pick up whatever a problem demands. \n Building in the Age of AI AI has changed what great engineering looks like, and it’s a fantastic time to start your career here. From day one you’ll use AI tools and coding agents to write, explore, and understand code faster, while building the most important skill of all: the judgment to review what they produce and know when it’s right. We’re not looking for people who lean on the tools blindly. We’re looking for people eager to learn to wield them with care, and we’ll help you get great at both the fundamentals and the modern way of working. Use AI to learn faster and contribute sooner on scaffolding, tests, and research, then review what it produces like you own it. Build strong fundamentals: clean code, testing, debugging, and how real systems fit together. Grow your judgment with regular feedback from senior engineers who care about helping you level up. What you'll be doing Contribute to features across our platforms, and grow toward owning them end to end, with support from experienced engineers. Build full-stack functionality for internal and public web applications, learning to make sound design decisions along the way. Use AI tools and agents to work and learn faster, then review, test, and harden what you ship. Take part in the full development life cycle: implementation, testing, debugging, and support. Take part in code reviews, giving and receiving feedback, as one of the fastest ways to grow. Work directly with teammates and end users to understand the business problem behind each request. Write reliable, well-tested code and fix issues promptly. Pick up new languages, tools, and concepts as you go. Curiosity is the job. What does the ideal candidate look like? Some foundation in software development, whether through a CS degree, a bootcamp, internships, personal projects, or equivalent self-taught experience. Developing engineering judgment. You’re learning what “good” looks like and how to tell solid solutions from shaky ones, including code an AI wrote. The beginnings of a product mindset: you care about the user and the outcome, not just closing the ticket. Interest in using modern AI development tools well, paired with the instinct to verify and test what you ship. Comfortable writing code in at least one modern language, and eager to learn Elixir, Phoenix, and whatever else a problem calls for. (No prior Elixir experience required.) A growing foundation in software design and good practices, including testing, version control, and code review. Clear, direct communication and a willingness to ask good questions. Curiosity and drive. You love to learn, and you see your work through to the end. Activity on GitHub, a portfolio, or projects you can show us is a big plus. Why you'll love it here You’ll do real work that ships and reaches real users, with no busywork. You’ll learn constantly, with mentorship from a team that’s always on the forefront of technology. We invest seriously in modern tooling, including the best AI tools, and in helping you grow. Competitive salary, benefits, and an environment where work-life balance is more than just a catchphrase. Make your voice heard AHEAD recognizes the value of fresh perspectives. The questions you ask and the ideas you bring, shaped by your own path into software, help us see our products and our process with new eyes. We want people who are curious, kind, and hungry to grow, and who’ll speak up as they learn. Please include links to anything that shows how you build, whether that’s repositories, school or personal projects, or things you’ve made with AI tools. We care far more about what you’ve built and how you think than about the length of your résumé. \n $100,000 - $130,000 a year \n The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Design, deploy, and optimize ExtraHop sensor architectures and integrations while mentoring junior consultants. | 6+ years experience with ExtraHop Reveal(x) or similar NDR solutions, scripting skills, network security knowledge, and strong troubleshooting abilities. | The Senior Technical Consultant is a cybersecurity professional with knowledge around the Extrahop Reveal(x) 360 Platform to support Enterprise Clients. Responsible for the technical execution of Extrahop deployments with complex configurations and mentoring junior team members. As a Senior Technical Consultant, you will be a key player in implementing deployments from sensor placement through detection tuning, build the dashboards and integrations that turn wire data into decisions, and serve as the technical advisor too. Responsibilities: • Design and deploy ExtraHop sensor architectures across physical, virtual, and cloud environments, including sensor placement strategy for TAPs, SPAN ports, and VPC traffic mirroring in AWS and Azure • Configure and design packetstores for retention, query performance, and compliance requirements, including sizing decisions for high-throughput environments • Create custom detections and bundles tailored to client environments, moving beyond out-of-box detections to address specific threats and false-positive patterns • Develop custom dashboards in Reveal(x) using metrics, devices, and applications views, translating wire data into views that map to client SOC workflows and executive reporting needs • Build and maintain REST API integrations between ExtraHop and SIEM, SOAR, ticketing, and CMDB platforms, including custom triggers and open data stream configurations • Conduct network visibility assessments for prospective and existing clients, identifying blind spots in east-west traffic, encrypted traffic decryption coverage, and segmentation gaps • Collaborate with clients to optimize and fine tune their deployment and provide guidance to assist with the optimization of the platform. • Act as a technical resource for troubleshooting and resolving complex Extrahop related issues during and post-implementation. • Contribute to project documentation, ensuring clarity and completeness of Solution Designs and As-Built configurations. • Mentor junior AHEAD consultants, sharing your Extrahop knowledge and fostering their technical development. Qualifications: • 6+ years of hands-on experience with ExtraHop Reveal(x) or Reveal(x) 360 in production environments or similar NDR solutions. • Experience deploying and administering ExtraHop Reveal(x) Enterprise or Reveal(x) 360 • Demonstrated experience deploying and tuning ExtraHop sensors, recordstores, and packetstores, including sizing, retention configuration, and performance troubleshooting • Strong grasp of wire data analysis: L2-L7 protocol behavior (TCP/IP, DNS, HTTP, etc), TLS/SSL decryption • Experience building custom detections, bundles, and dashboards beyond default configurations • Proficient in JavaScript and Python scripting for automation, customization, and workflow optimization • Working knowledge of at least one major SIEM (Splunk, XSIAM, Crowdstrike or equivalent) and experience integrating ExtraHop as a data source • Experienced in proactive threat hunting and incident investigations using the MITRE ATT&CK framework, Cyber Kill Chain, NIST Cybersecurity Framework (CSF), and CIS Critical Security Controls to identify adversary TTPs and strengthen detection and response capabilities. • Experience with cloud traffic mirroring (AWS VPC Traffic Mirroring, Azure vTAP, or GCP Packet Mirroring) is a strong plus • Solid Understanding of network security, cloud environments, Identity, Linux, Mac and Windows. • Strong analytical and troubleshooting capabilities. • Effective communication skills with the ability to engage with clients and Team members. • ExtraHop certification (ECS or equivalent) preferred or relevant industry certifications ( CISSP, CYSA, CEH, Security+, Pentest+, OSCP) are a plus. $180,000 - $210,000 a year The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Design and deploy ExtraHop sensor architectures and develop custom detections and API integrations for network security visibility. | 6+ years experience with ExtraHop or similar NDR, proficiency in JavaScript and Python, strong knowledge of network protocols and threat hunting frameworks. | AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Technical Consultant is a cybersecurity professional with knowledge around the Extrahop Reveal(x) 360 Platform to support Enterprise Clients. Responsible for the technical execution of Extrahop deployments with complex configurations and mentoring junior team members. As a Senior Technical Consultant, you will be a key player in implementing deployments from sensor placement through detection tuning, build the dashboards and integrations that turn wire data into decisions, and serve as the technical advisor too. \n Responsibilities: Design and deploy ExtraHop sensor architectures across physical, virtual, and cloud environments, including sensor placement strategy for TAPs, SPAN ports, and VPC traffic mirroring in AWS and Azure Configure and design packetstores for retention, query performance, and compliance requirements, including sizing decisions for high-throughput environments Create custom detections and bundles tailored to client environments, moving beyond out-of-box detections to address specific threats and false-positive patterns Develop custom dashboards in Reveal(x) using metrics, devices, and applications views, translating wire data into views that map to client SOC workflows and executive reporting needs Build and maintain REST API integrations between ExtraHop and SIEM, SOAR, ticketing, and CMDB platforms, including custom triggers and open data stream configurations Conduct network visibility assessments for prospective and existing clients, identifying blind spots in east-west traffic, encrypted traffic decryption coverage, and segmentation gaps Collaborate with clients to optimize and fine tune their deployment and provide guidance to assist with the optimization of the platform. Act as a technical resource for troubleshooting and resolving complex Extrahop related issues during and post-implementation. Contribute to project documentation, ensuring clarity and completeness of Solution Designs and As-Built configurations. Mentor junior AHEAD consultants, sharing your Extrahop knowledge and fostering their technical development. Qualifications: 6+ years of hands-on experience with ExtraHop Reveal(x) or Reveal(x) 360 in production environments or similar NDR solutions. Experience deploying and administering ExtraHop Reveal(x) Enterprise or Reveal(x) 360 Demonstrated experience deploying and tuning ExtraHop sensors, recordstores, and packetstores, including sizing, retention configuration, and performance troubleshooting Strong grasp of wire data analysis: L2-L7 protocol behavior (TCP/IP, DNS, HTTP, etc), TLS/SSL decryption Experience building custom detections, bundles, and dashboards beyond default configurations Proficient in JavaScript and Python scripting for automation, customization, and workflow optimization Working knowledge of at least one major SIEM (Splunk, XSIAM, Crowdstrike or equivalent) and experience integrating ExtraHop as a data source Experienced in proactive threat hunting and incident investigations using the MITRE ATT&CK framework, Cyber Kill Chain, NIST Cybersecurity Framework (CSF), and CIS Critical Security Controls to identify adversary TTPs and strengthen detection and response capabilities. Experience with cloud traffic mirroring (AWS VPC Traffic Mirroring, Azure vTAP, or GCP Packet Mirroring) is a strong plus Solid Understanding of network security, cloud environments, Identity, Linux, Mac and Windows. Strong analytical and troubleshooting capabilities. Effective communication skills with the ability to engage with clients and Team members. ExtraHop certification (ECS or equivalent) preferred or relevant industry certifications ( CISSP, CYSA, CEH, Security+, Pentest+, OSCP) are a plus. \n $180,000 - $210,000 a year \n The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. Use of AI: We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at privacy@ahead.com. You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

Manage and coordinate technical projects from initiation through delivery, ensuring customer satisfaction, risk mitigation, team leadership, and project completion on schedule and budget. | 10+ years project management experience with strong knowledge of Agile and Waterfall methodologies, IT project lifecycles, excellent communication and negotiation skills, and experience managing high complexity projects. | AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. The Senior Project Manager is responsible for management of assigned technical projects. In this role you will drive strategy, planning, design, execution, and testing for AHEAD’s End Customer projects and focus on elevating and differentiating AHEAD’s Customer experience. You will always be advocating for the Customer, examining every interaction and touch-point so you can improve execution and provide a sustainable and standardized experience. The Senior Project Manager executes day-to-day management of assigned project segments and manages the group of projects as a whole, providing a single point of knowledge and control for the aggregate effort. The Senior Project Manager’s duties include facilitating coaching and mentoring to the junior project management staff. Responsibilities • Plan and coordinate all aspects of technical projects from initiation through delivery. • Ensure service delivery success and customer satisfaction through effective project management. • Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed. • Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables. • Identify needed resources for projects while defining and assigning major project roles. • Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope. • Assign and monitor work of project team, providing technical and analytical support and direction. • Interface with clients on technical matters as needed. • Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. • Assist with problem resolution or risk mitigation as needed. • Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project. • Serve as liaison between technical and non-technical teams and vendor/subcontractor organizations to ensure all project targets and requirements are met. • Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement. • Directly oversee employees assigned to project. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. • Identify project management coordination process gaps or areas for improvement. Recommends and implements solutions. • Utilize Ahead systems (PSA, etc.) to maintain updated project information. • Assist in pre-sales efforts including OA, SOWs, and customer presentations. • Develop customer relationships and aids in identifying additional sales opportunities. Qualifications • 10+ years project management experience. • Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects. • Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies • Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK). • Knowledgeable of the company's products and services. • Solid understanding of various types of IT project methodologies and life cycles (e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, and implementation) and the correct project application. • Excellent analysis, problem-solving, team, conflict management, and time management skills. • Strong verbal and written communication skills. • Must have experience with data center infrastructure hardware and/or software. • Possess advanced skills in the use of project management software. • Demonstrate ability to manage project budgets and timelines. • Must be adept with the use of negotiation techniques to reach agreement when there are widely-differing viewpoints. • Effectively facilitate interaction with executive level clients. • Able to consistently set clear expectations, manage team performance, and build high morale among team members. • Successfully maintain confidentiality and carry out assignments that are sensitive in nature. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include: • Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.