AfterShip

Manage and grow strategic agency partnerships to drive growth and success within the TikTok Shop ecosystem. | Requires 5-7 years in partnerships or agency management with strong agency ecosystem knowledge and proven partner relationship building. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We're looking for a Agency Partner Manager to help shape how agencies drive growth and success within the TikTok Shop ecosystem. This is not just another partner management role. You'll work closely with the Manager of Strategic Partnerships and cross-functional leaders to build and scale a world-class agency partner program that accelerates growth through strategic alliances. You'll be the bridge between TikTok Shop, agency partners, and internal stakeholders-defining how we recruit, enable, and grow high-performing agencies that create lasting value for merchants and the broader ecosystem. From agency recruitment and onboarding to partner enablement, co-selling, and joint go-to-market initiatives, you'll own the full partner lifecycle while helping architect the infrastructure that allows partnerships to scale. You'll develop the frameworks, programs, and incentives that drive long-term engagement and performance across our partner network. This role reports to the Head of Partnerships and is remote, with a preference for candidates based in Toronto, Los Angeles, New York, or Seattle. Some flexibility in working hours will be required to support agency partners across North America, Europe, and LATAM, along with occasional travel (up to 15%) for partner meetings, conferences, and events. If this sounds like the right opportunity for you, we'd love to hear from you. What You'll Do: • Identify, recruit, onboard, and grow strategic agency partners, building strong relationships with agency leadership and client-facing teams. • Develop joint business plans, value propositions, and go-to-market strategies that align partner capabilities with merchant needs and AfterShip's growth objectives. • Own the health, performance, and growth of your agency portfolio, serving as the primary point of contact for escalations, engagement, and strategic planning. • Design and evolve a scalable agency partner program, including tiering, incentives, certifications, deal registration, MDF frameworks, and partner benefits. • Build playbooks, enablement resources, and co-marketing initiatives that make AfterShip the preferred solution across your agency ecosystem. • Drive partner-sourced and partner-influenced revenue through co-selling, account mapping, lead generation, and close collaboration with Sales and Marketing teams. • Create and scale partner training, certification, and demand-generation programs that increase partner engagement, adoption, and customer acquisition. • Analyze partner performance, pipeline contribution, and program ROI, using data and insights to optimize investments, improve outcomes, and inform growth strategy. Who We're Looking For: • 5-7 years of experience in partnerships, business development, or agency management, preferably in the TikTok Shop or eCommerce space. • Strong understanding of the agency ecosystem (digital marketing, Shopify/TikTok Shop/Amazon/Wal-Mart service partners, etc.). • Proven track record of building and scaling partner relationships that drive measurable business impact. • Excellent interpersonal, communication, and negotiation skills. • Experience collaborating with sales and marketing teams to drive GTM alignment. • Familiarity with CRM and partner management tools (e.g.,HubSpot, Euler, Crossbeam). • Bilingual (Mandarin Speaking preferred but not required) At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: • Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. • Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. • Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. • Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company. • Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role. Perks: • Competitive compensation • Remote-first/hybrid-flexible work setups • Healthcare coverage offered from day 1 • Retirement plans including company match • Unlimited PTO • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: USD $130,000 - USD $150,000 OTE We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people. This job posting is for a new position

Manage and optimize CS systems including HubSpot and Planhat to improve customer retention, adoption, and expansion through data-driven insights and scalable workflows. | 3+ years in Revenue or Customer Success Operations with hands-on HubSpot and/or Planhat experience, strong CS process knowledge, data governance skills, and ability to deliver actionable insights. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact. Your Mission: We are looking for a Revenue Operations Manager with a strong Customer Success focus who will partner closely with our CS organization to establish, track, and report KPI’s, reduce churn, accelerate adoption, and drive expansion opportunities. This role blends CRM mastery with deep CS platform expertise to give our teams clear visibility and best practices into customer health, retention, and growth drivers. You’ll own the systems and processes that connect HubSpot, Planhat, and BI tools into a single source of truth. Success in this role means building scalable workflows, surfacing actionable product usage insights, and enabling CS teams with the data and playbooks they need to deliver world-class customer experiences. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. Flexibility is key - as occasional meetings with cross-regional teams outside typical business hours can be expected, with advance notice provided. What You’ll Do: Own Planhat: Serve as the primary administrator for Planhat, configuring health scores, dashboards, playbooks, and automations that enable proactive CS engagement. Optimize HubSpot for CS: Maintain and refine HubSpot workflows, renewal pipelines, and lifecycle stages to align with CS processes and integrate seamlessly with Planhat. Deliver Product Usage Insights: Build reporting that highlights adoption, feature utilization, and usage gaps; surface insights that drive renewal strategy and expansion plays. Forecast Renewals & Expansion: Combine HubSpot and Planhat data to manage renewal forecasting, churn analysis, and upsell/cross-sell visibility for CS leadership. Streamline CS Processes: Identify inefficiencies across onboarding, QBRs, renewals, and escalations; implement automation and best practices to improve CS productivity. Enforce Data Governance: Ensure high data quality in both HubSpot and Planhat, maintaining accuracy for contract values, renewal dates, segmentation, and usage metrics. Build Playbooks: Create documented, repeatable workflows for adoption campaigns, renewal preparation, and risk mitigation, embedded directly in Planhat and HubSpot. Enable the Team: Train CSMs and managers on dashboards, workflows, and insights; ensure tools are easy to use and drive measurable outcomes. Partner Cross-Functionally: Collaborate with Sales, Finance, and Product teams to align handoffs, identify expansion opportunities, and close the loop on customer feedback. Who We're Looking For: 3+ years in Revenue Ops, CS Ops, or related analytics/ops role in B2B SaaS Hands-on experience with HubSpot and/or Planhat, including admin-level configuration, workflows, and reporting Deep understanding of CS processes (onboarding, adoption, renewals, QBRs, churn mitigation, expansion) Proven ability to translate product usage and adoption data into actionable insights Skilled in forecasting renewals, monitoring churn, and tracking expansion opportunities Strong process optimization and workflow automation experience Knowledge of data governance and maintaining high-quality, reliable data Excellent communicator, able to simplify complex data for CS teams and leadership Collaborative, analytical, detail-oriented, and adaptable in a fast-moving global environment Soft Skills: Customer-first mindset with high ownership Effective at influencing without authority Organized, analytical, and insight-driven At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.