AfterShip

Lead and inspire a creative team while evolving brand systems and scaling AI-powered creative production. | 3+ years people management, scaling creative teams, cross-functional leadership, and AI tool experience. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,400+ carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We're hiring a people leader to build, lead, and reinvent our Marketing Creative team. You'll hire, develop, and inspire a team of designers while evolving AfterShip's brand system and directing creative across campaigns, product launches, and digital experiences. Your mission is to build a lean, high-performing organization that delivers exceptional creative at scale without compromising quality. This is a builder role. You'll design a modern, AI-powered creative production engine that combines cloud-based workflows, automation, and strong creative standards to enable high-volume, high-quality output. We're looking for someone with a fresh vision for how creative teams operate - someone who embraces AI as a force multiplier and can rethink traditional design processes while building the systems and team needed to support rapid growth. Success in this role requires exceptional cross-functional leadership and close partnership with Product Marketing, Growth, Partnerships, and other marketing stakeholders. You'll align creative strategy with business priorities, empower your team to do their best work, and establish scalable processes that elevate creative quality while supporting the company's next stage of growth. What You’ll Do: Build, lead, and grow a high-performing, distributed team of designers through hiring, coaching, mentoring, performance management, and career development. Set the creative vision for AfterShip's brand system, partnering closely with the VP, Marketing to evolve our identity as the company grows. Own creative direction across every marketing surface—including paid campaigns, product launches, sales enablement, lifecycle marketing, social, email, and AfterShip.com—ensuring consistently high creative standards. Build and scale an AI-powered creative production engine that combines cloud-based workflows, automation, and design systems to enable high-volume, high-quality creative output. Create systems that empower non-designers to self-serve routine creative needs, allowing your team to focus on high-impact strategic work. Lead creative planning and prioritization across Product Marketing, Growth, Partnerships, and other cross-functional teams to ensure the highest-impact work ships quickly. Manage external freelancers and creative agencies, providing clear direction, maintaining quality standards, and scaling capacity when needed. Continuously improve creative operations, processes, and team effectiveness to help AfterShip scale efficiently. Who We're Looking For: 3+ years of people management experience, with a proven track record of hiring, managing, coaching, and developing creative teams while fostering a high-performance culture. Experience building or scaling a creative organization, including establishing processes, workflows, and quality standards that enable teams to produce exceptional work at scale. Direct experience leading or contributing to a brand evolution or rebrand. You understand how to evolve a brand system across multiple channels while maintaining consistency and momentum. Experience partnering cross-functionally with Product Marketing, Growth, Partnerships, Product, and other stakeholders to balance creative excellence with business objectives. In-house B2B SaaS or DTC e-commerce experience preferred. You've worked closely with internal marketing teams rather than primarily serving external clients through an agency. A strong point of view on modern visual identity and brand design, with excellent creative judgment and awareness of contemporary design trends, especially for technology and AI-native products. AI-fluent, with hands-on experience leveraging AI tools to accelerate creative production and designing AI-powered workflows that improve quality, speed, and scalability. Proven success leading distributed teams and collaborating across time zones. You create alignment, accountability, and trust in a remote-first environment. At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first work setups Healthcare coverage offered from day 1 Retirement plans including company match Unlimited PTO Annual learning & wellness benefit Monthly book perk Career progression & professional development Salary range for this role: USD$130,000 - $160,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs.

Lead and manage AfterShip's website strategy, execution, and optimization to drive brand strength and revenue growth. | Experience owning B2B SaaS marketing websites end-to-end, strong experimentation mindset, technical fluency in web technologies, and ability to influence cross-functional teams. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: AfterShip's website is the front door to our brand and platform — the primary place where prospects, customers, and partners experience who we are and the value we deliver. You'll own the strategy and roadmap for AfterShip.com, ensuring it strengthens our brand, drives conversion, and contributes to pipeline and revenue. This role goes beyond managing a website. You'll lead high-impact web initiatives from strategy through execution, partnering across marketing, creative, growth, and engineering. You'll use experimentation, analytics, SEO/AEO/GEO, and AI-native workflows to improve performance, discoverability, and how quickly we bring new experiences to market. This is a high-impact role within our global team. There may be a need to work outside of regular office hours for meetings with APAC, with adequate advance notice provided. What You'll Do: - Own the web strategy and roadmap: Set the direction for AfterShip.com, prioritize high-impact initiatives, and ensure the site drives revenue growth and strengthens our market position. - Lead major web initiatives: Personally program-manage key projects from strategy through launch, bringing together creative, engineering, product marketing, and growth teams to get work done. - Drive discoverability and organic growth: Partner with SEO/AEO/GEO experts to improve how AfterShip is discovered across search and AI platforms, connecting organic performance to pipeline. - Optimize conversion through experimentation: Partner with engineering and growth teams to test and improve high-impact pages, using behavioural data and customer insights to drive conversion, activation, and revenue. - Scale campaign and landing page production: Build systems that enable teams to quickly launch and iterate landing pages for ABM, vertical marketing, and paid campaigns. - Own web analytics and performance: Measure site and roadmap performance, use data to inform UX and messaging decisions, and regularly share insights with marketing leadership. - Shape AfterShip's web story: Partner with brand, product marketing, and creative to translate our evolving positioning into compelling experiences across the website. - Champion AI-native web production: Partner with engineering and creative to introduce AI-powered workflows that make building and launching web experiences faster and more scalable. Who We're Looking For: - You've owned a B2B SaaS marketing website end-to-end — from strategy and roadmap through execution, with measurable business outcomes to show for it. - You've led major web initiatives as the DRI, such as a redesign, replatforming, migration, or technical SEO overhaul. You're hands-on and know how to take complex projects from plan to launch. - You have a strong experimentation and growth mindset. You've built and run tests that improved conversion, activation, or revenue, and you're comfortable using data to make prioritization decisions. - You can influence across teams and seniority levels. You've navigated competing priorities across product, product marketing, engineering, creative, and growth — and know when and how to push back. - You operate AI-native. Tools like Claude and ChatGPT are part of your everyday workflow, and you're excited about using AI to rethink traditional web, CMS, and production processes. Experience with vibe-coded page production is a plus. - You're technically fluent enough to partner closely with engineering. You understand HTML/CSS, analytics and event tracking, tag management, structured data, and modern web architecture. - You're comfortable with modern web and analytics tools, such as GA4, PostHog, Google Search Console, Semrush, headless CMS platforms, Figma, Claude Code, GitHub, and Cloudflare. - Experience marketing to retail or ecommerce decision-makers is a plus. At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: - Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. - Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. - Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. - Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company. - Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role. Perks: - Competitive compensation - Remote-first work setups - Healthcare coverage offered from day 1 - Retirement plans including company match - Unlimited PTO - Annual learning & wellness benefit - Monthly book perk - Career progression & professional development Salary range for this role: USD$160,000 - $204,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs.

Manage and grow strategic agency partnerships to drive growth and success within the TikTok Shop ecosystem. | Requires 5-7 years in partnerships or agency management with strong agency ecosystem knowledge and proven partner relationship building. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world's leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system-giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses-including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga-rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We're looking for a Agency Partner Manager to help shape how agencies drive growth and success within the TikTok Shop ecosystem. This is not just another partner management role. You'll work closely with the Manager of Strategic Partnerships and cross-functional leaders to build and scale a world-class agency partner program that accelerates growth through strategic alliances. You'll be the bridge between TikTok Shop, agency partners, and internal stakeholders-defining how we recruit, enable, and grow high-performing agencies that create lasting value for merchants and the broader ecosystem. From agency recruitment and onboarding to partner enablement, co-selling, and joint go-to-market initiatives, you'll own the full partner lifecycle while helping architect the infrastructure that allows partnerships to scale. You'll develop the frameworks, programs, and incentives that drive long-term engagement and performance across our partner network. This role reports to the Head of Partnerships and is remote, with a preference for candidates based in Toronto, Los Angeles, New York, or Seattle. Some flexibility in working hours will be required to support agency partners across North America, Europe, and LATAM, along with occasional travel (up to 15%) for partner meetings, conferences, and events. If this sounds like the right opportunity for you, we'd love to hear from you. What You'll Do: • Identify, recruit, onboard, and grow strategic agency partners, building strong relationships with agency leadership and client-facing teams. • Develop joint business plans, value propositions, and go-to-market strategies that align partner capabilities with merchant needs and AfterShip's growth objectives. • Own the health, performance, and growth of your agency portfolio, serving as the primary point of contact for escalations, engagement, and strategic planning. • Design and evolve a scalable agency partner program, including tiering, incentives, certifications, deal registration, MDF frameworks, and partner benefits. • Build playbooks, enablement resources, and co-marketing initiatives that make AfterShip the preferred solution across your agency ecosystem. • Drive partner-sourced and partner-influenced revenue through co-selling, account mapping, lead generation, and close collaboration with Sales and Marketing teams. • Create and scale partner training, certification, and demand-generation programs that increase partner engagement, adoption, and customer acquisition. • Analyze partner performance, pipeline contribution, and program ROI, using data and insights to optimize investments, improve outcomes, and inform growth strategy. Who We're Looking For: • 5-7 years of experience in partnerships, business development, or agency management, preferably in the TikTok Shop or eCommerce space. • Strong understanding of the agency ecosystem (digital marketing, Shopify/TikTok Shop/Amazon/Wal-Mart service partners, etc.). • Proven track record of building and scaling partner relationships that drive measurable business impact. • Excellent interpersonal, communication, and negotiation skills. • Experience collaborating with sales and marketing teams to drive GTM alignment. • Familiarity with CRM and partner management tools (e.g.,HubSpot, Euler, Crossbeam). • Bilingual (Mandarin Speaking preferred but not required) At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: • Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. • Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. • Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. • Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company. • Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role. Perks: • Competitive compensation • Remote-first/hybrid-flexible work setups • Healthcare coverage offered from day 1 • Retirement plans including company match • Unlimited PTO • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: USD $130,000 - USD $150,000 OTE We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we'll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people. 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