AfterShip

Own and execute the product strategy for AfterShip’s mobile app, focusing on growth, engagement, and AI-powered features. | 5-8 years of product management experience, with expertise in mobile apps, AI/ML features, and cross-functional collaboration. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact. Your Mission: As our Senior Product Manager, Mobile, you will transform AfterShip’s mobile app, serving millions of monthly active users into the world’s most intelligent post-purchase experience platform. As the single-threaded owner, you will define the strategic vision and drive execution of data-driven and AI-powered innovations that turn order tracking into a proactive experience, creating value for both customers and brands. Reporting to the Head of Product (Omnichannel), you will work closely with Engineering (R&D), Design, QA, Product Marketing, and Algorithm teams (data scientists/ML engineers) to build products that anticipate customer needs and reduce delivery friction. This US-based, remote role requires frequent work during APAC hours to collaborate with distributed teams. What You’ll Do: Own the end-to-end strategy, roadmap, and execution of AfterShip’s mobile app, driving growth, engagement, and retention for millions of monthly active users. Define and deliver a product vision focused on data-driven and AI-powered post-purchase experiences, translating insights into actionable requirements, user stories, and technical specifications. Partner with User Research, Design, Engineering, QA, and Algorithm teams to create intuitive, high-quality mobile experiences that delight users and drive feature adoption. Use metrics, A/B testing, and KPIs to inform decisions, measure impact, and optimize the product iteratively while building toward a long-term roadmap. Communicate strategy, progress, and outcomes to leadership and cross-functional stakeholders, championing the voice of the customer. Deliver measurable success in user growth, retention, feature adoption, app store ratings, and business impact, while aligning teams around shared goals and validating a multi-year product vision. Who We're Looking For: 5–8 years of product management experience, with at least 3 years focused on mobile apps (iOS/Android). Proven track record of leading and scaling consumer-facing mobile products with large user bases (500K+ MAU preferred). Experience defining product vision, strategy, and multi-year roadmaps. Strong understanding of the mobile app development lifecycle, platform constraints, and app store optimization. Experience designing and delivering AI/ML-powered features in consumer products. Proficiency with mobile analytics tools (Amplitude, Mixpanel, Firebase) and A/B testing frameworks. Proven ability to collaborate, influence and align cross-functional stakeholders without direct authority. Customer-obsessed mindset with ability to translate user insights into compelling product experiences. Strong storytelling and presentation skills for diverse audiences (engineers to executives). Flexibility to accommodate cross-timezone meetings (flexibility working during APAC timezones). At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: USD$187,000 - 229,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people. This job posting is for a new position.

Develop and execute go-to-market strategies, craft compelling product narratives, and collaborate cross-functionally to drive revenue growth. | Over 8 years of experience in product marketing or related fields, with proven success in SaaS or eCommerce, strong storytelling, and cross-functional collaboration skills. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We’re looking for a Senior Product Marketing Manager to shape how AfterShip tells its story and wins in the global market. This is not just another PMM role. You’ll work closely with the Head of Product Marketing and other GTM leaders to be the strategic voice connecting our products to customer needs. You’ll define how we position, package, and launch solutions that drive revenue growth. From messaging frameworks and persona development to market insights, you’ll build the go-to-market strategy that guides how AfterShip shows up with customers, partners, and the market. With high visibility across leadership and GTM teams, you’ll play a defining role in: Shaping the company’s go-to-market engine globally, with a heavy focus on North America Translating product innovation into compelling, customer-centric narratives Equipping GTM teams with the stories and tools that drive pipeline and adoption Informing global positioning that helps AfterShip stand out against top competitors This role reports to the Head of Product Marketing in NA and will require some collaboration across time zones around 1-3 times a week. If this sounds like the right opportunity for you, we’d love to hear from you. What You’ll Do: Lead GTM strategy, ensuring our messaging resonates with regional markets and drives business growth. Own the story: craft solution-based narratives that make complex product value simple, clear, and compelling. Define personas & frameworks that ground our strategy in real customer insights. Assess market opportunities and use data and research insights to sharpen positioning and influence product roadmaps. Partner with Sales & Enablement to ensure messaging flows into training, collateral, and customer conversations. Build competitive intelligence that arms teams with clear differentiation against top players. Collaborate cross-functionally with Product, Sales, Customer Success, and Marketing to align strategy and execution. Who We're Looking For: 8+ years of experience in product marketing, ideally within SaaS or eCommerce. Proven success in sales-led GTM models supporting MM to enterprise deals, ABM campaigns, etc A builder and doer: you move quickly from strategy to execution, roll up your sleeves, and get things done without waiting for perfect conditions. Exceptional storytelling and communication skills; you can translate complex product value into compelling, customer-ready narratives. Proven ability turning messaging, positioning, personas, and competitive insights into effective enablement tools that increased win rates and reduced churn. A strategic thinker with the ability to synthesize customer and market data into actionable direction. Collaborative by nature, with a track record of influencing cross-functional teams. Proven success leveraging AI tools and insights to enhance go-to-market execution and deliver sharper outcomes At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Unlimited PTO Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: USD$160,000 - USD$206,000 We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people. This job posting is for a new position

The job involves owning and optimizing GTM systems, leading system rebuilds, and ensuring data integrity and scalability for revenue operations. | Requires 5-8+ years in Revenue Operations or similar, with experience in GTM systems like HubSpot, DealHub, or Outreach, and strong system architecture skills. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We are looking for a Revenue Operations Systems Manager to act as the owner and architect of AfterShip’s GTM systems, with a strong mandate to rebuild, standardize, and scale existing platforms using modern RevOps best practices. This role is ideal for someone who has inherited complex or organically-grown systems and successfully rebuilt them—simplifying architecture, improving data integrity, and aligning configuration to how GTM teams actually operate. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. This is a remote position that involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours. What You’ll Do: Own day-to-day administration and long-term evolution of our GTM systems, including HubSpot, DealHub, Planhat, Gong, and Outreach. Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in RevOps best practices and configuration standards. Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality. Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions. Partner with the Data team using BigQuery and Tableau, enabling Reverse ETL for enrichment and operational activation. Establish and enforce data governance, naming conventions, documentation standards, and change management processes. Own system testing, release management, enablement, and adoption for all major changes. Support evaluation, selection, and implementation of new GTM tools as the business scales. Qualifications: 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company. Experience supporting or administering CPQ, sales engagement, and CS platforms, such as DealHub, Outreach, or Planhat. Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability. Proven ability to reduce system complexity while improving reliability and adoption. Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as: CRM rebuilds using best-practice object models, lifecycle stages, and automation Cleanup of workflows, fields, permissions, and integrations Migration from ad-hoc or legacy configurations to scalable standards Hands-on, admin-level expertise with HubSpot, including advanced workflows, custom objects, integrations, and governance Preferred / Nice-to-Have: Experience leading CRM or GTM platform audits followed by phased rebuilds. Familiarity with Reverse ETL patterns and operational analytics. Experience partnering with Data teams to align warehouse models with GTM system architecture. Exposure to SaaS pricing, subscription lifecycle, or revenue workflows. Soft Skills: Strong systems thinker with a bias toward simplification. High ownership and accountability for long-term system health. Confident influencing stakeholders during rebuilds and change initiatives. Organized, methodical, and documentation-driven. Pragmatic problem-solver comfortable operating in imperfect systems. At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: $113,000 - 165,000 USD We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Manage and optimize GTM systems, lead rebuilds, and ensure data quality and system scalability. | Extensive experience in Revenue, Sales, or Marketing Operations with strong GTM system architecture skills, particularly in CRM and related platforms. | Job Description: • Own day-to-day administration and long-term evolution of our GTM systems, including HubSpot, DealHub, Planhat, Gong, and Outreach. • Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in RevOps best practices and configuration standards. • Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality. • Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions. • Partner with the Data team using BigQuery and Tableau, enabling Reverse ETL for enrichment and operational activation. • Establish and enforce data governance, naming conventions, documentation standards, and change management processes. • Own system testing, release management, enablement, and adoption for all major changes. • Support evaluation, selection, and implementation of new GTM tools as the business scales. Requirements: • 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company. • Experience supporting or administering CPQ, sales engagement, and CS platforms, such as DealHub, Outreach, or Planhat. • Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability. • Proven ability to reduce system complexity while improving reliability and adoption. • Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as: • CRM rebuilds using best-practice object models, lifecycle stages, and automation • Cleanup of workflows, fields, permissions, and integrations • Migration from ad-hoc or legacy configurations to scalable standards • Hands-on, admin-level expertise with HubSpot, including advanced workflows, custom objects, integrations, and governance Benefits: • Competitive compensation • Remote-first/hybrid-flexible work setups • Healthcare coverage offered from day 1 • Retirement plans including company match • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations

Manage and optimize CS systems including HubSpot and Planhat to improve customer retention, adoption, and expansion through data-driven insights and scalable workflows. | 3+ years in Revenue or Customer Success Operations with hands-on HubSpot and/or Planhat experience, strong CS process knowledge, data governance skills, and ability to deliver actionable insights. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact. Your Mission: We are looking for a Revenue Operations Manager with a strong Customer Success focus who will partner closely with our CS organization to establish, track, and report KPI’s, reduce churn, accelerate adoption, and drive expansion opportunities. This role blends CRM mastery with deep CS platform expertise to give our teams clear visibility and best practices into customer health, retention, and growth drivers. You’ll own the systems and processes that connect HubSpot, Planhat, and BI tools into a single source of truth. Success in this role means building scalable workflows, surfacing actionable product usage insights, and enabling CS teams with the data and playbooks they need to deliver world-class customer experiences. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. Flexibility is key - as occasional meetings with cross-regional teams outside typical business hours can be expected, with advance notice provided. What You’ll Do: Own Planhat: Serve as the primary administrator for Planhat, configuring health scores, dashboards, playbooks, and automations that enable proactive CS engagement. Optimize HubSpot for CS: Maintain and refine HubSpot workflows, renewal pipelines, and lifecycle stages to align with CS processes and integrate seamlessly with Planhat. Deliver Product Usage Insights: Build reporting that highlights adoption, feature utilization, and usage gaps; surface insights that drive renewal strategy and expansion plays. Forecast Renewals & Expansion: Combine HubSpot and Planhat data to manage renewal forecasting, churn analysis, and upsell/cross-sell visibility for CS leadership. Streamline CS Processes: Identify inefficiencies across onboarding, QBRs, renewals, and escalations; implement automation and best practices to improve CS productivity. Enforce Data Governance: Ensure high data quality in both HubSpot and Planhat, maintaining accuracy for contract values, renewal dates, segmentation, and usage metrics. Build Playbooks: Create documented, repeatable workflows for adoption campaigns, renewal preparation, and risk mitigation, embedded directly in Planhat and HubSpot. Enable the Team: Train CSMs and managers on dashboards, workflows, and insights; ensure tools are easy to use and drive measurable outcomes. Partner Cross-Functionally: Collaborate with Sales, Finance, and Product teams to align handoffs, identify expansion opportunities, and close the loop on customer feedback. Who We're Looking For: 3+ years in Revenue Ops, CS Ops, or related analytics/ops role in B2B SaaS Hands-on experience with HubSpot and/or Planhat, including admin-level configuration, workflows, and reporting Deep understanding of CS processes (onboarding, adoption, renewals, QBRs, churn mitigation, expansion) Proven ability to translate product usage and adoption data into actionable insights Skilled in forecasting renewals, monitoring churn, and tracking expansion opportunities Strong process optimization and workflow automation experience Knowledge of data governance and maintaining high-quality, reliable data Excellent communicator, able to simplify complex data for CS teams and leadership Collaborative, analytical, detail-oriented, and adaptable in a fast-moving global environment Soft Skills: Customer-first mindset with high ownership Effective at influencing without authority Organized, analytical, and insight-driven At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.