AfterShip

The job involves owning and optimizing GTM systems, leading system rebuilds, and ensuring data integrity and scalability for revenue operations. | Requires 5-8+ years in Revenue Operations or similar, with experience in GTM systems like HubSpot, DealHub, or Outreach, and strong system architecture skills. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We are looking for a Revenue Operations Systems Manager to act as the owner and architect of AfterShip’s GTM systems, with a strong mandate to rebuild, standardize, and scale existing platforms using modern RevOps best practices. This role is ideal for someone who has inherited complex or organically-grown systems and successfully rebuilt them—simplifying architecture, improving data integrity, and aligning configuration to how GTM teams actually operate. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. This is a remote position that involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours. What You’ll Do: Own day-to-day administration and long-term evolution of our GTM systems, including HubSpot, DealHub, Planhat, Gong, and Outreach. Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in RevOps best practices and configuration standards. Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality. Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions. Partner with the Data team using BigQuery and Tableau, enabling Reverse ETL for enrichment and operational activation. Establish and enforce data governance, naming conventions, documentation standards, and change management processes. Own system testing, release management, enablement, and adoption for all major changes. Support evaluation, selection, and implementation of new GTM tools as the business scales. Qualifications: 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company. Experience supporting or administering CPQ, sales engagement, and CS platforms, such as DealHub, Outreach, or Planhat. Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability. Proven ability to reduce system complexity while improving reliability and adoption. Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as: CRM rebuilds using best-practice object models, lifecycle stages, and automation Cleanup of workflows, fields, permissions, and integrations Migration from ad-hoc or legacy configurations to scalable standards Hands-on, admin-level expertise with HubSpot, including advanced workflows, custom objects, integrations, and governance Preferred / Nice-to-Have: Experience leading CRM or GTM platform audits followed by phased rebuilds. Familiarity with Reverse ETL patterns and operational analytics. Experience partnering with Data teams to align warehouse models with GTM system architecture. Exposure to SaaS pricing, subscription lifecycle, or revenue workflows. Soft Skills: Strong systems thinker with a bias toward simplification. High ownership and accountability for long-term system health. Confident influencing stakeholders during rebuilds and change initiatives. Organized, methodical, and documentation-driven. Pragmatic problem-solver comfortable operating in imperfect systems. At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: $113,000 - 165,000 USD We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Own and optimize the deal review and structuring process for SaaS subscriptions, advising sales on contract terms, and ensuring smooth deal execution. | 4-6+ years in SaaS revenue or sales operations, with experience in subscription models, contract structures, and tools like HubSpot and DealHub. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with ecommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Vivino, Harry’s, Mous, and Rakuten—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: We are looking for a Revenue Operations Manager, Deal Desk to support and scale our B2B SaaS sales motion by owning the commercial review, structuring, and execution of customer deals. This role sits at the center of our quote-to-order workflow, partnering closely with Sales, Legal, Finance, Billing, and RevOps to ensure deals are structured for speed, compliance, and predictable recurring revenue. You will bring strong judgment around standard SaaS contracts vs. custom commercial terms, knowing when to prioritize standardization for scale and when customization is commercially justified for strategic customers. Success in this role means enabling Sales to close deals faster while protecting pricing discipline, reducing downstream friction, and ensuring clean handoffs to Billing and Renewals. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. This is a remote position that involves collaboration with cross-regional teams in Asia and Europe and may require flexibility to work outside standard business hours; candidates based in the U.S. Pacific Time Zone are preferred. What You’ll Do: Own the review and structuring of B2B SaaS subscription deals across new business, renewals, expansions, and multi-year agreements. Advise Sales on when to use standard SaaS contracts versus custom commercial terms, applying sound business judgment based on deal size, risk, and long-term value. Manage the end-to-end quote-to-order process using HubSpot and DealHub, ensuring pricing, terms, and approvals are accurate and complete. Partner with Legal to coordinate contract redlines, approvals, and execution through DocuSign IAM. Serve as the primary liaison between Sales, Legal, Finance, Billing, and RevOps, keeping deals moving efficiently. Define and enforce deal desk SLAs, approval frameworks, and escalation paths to support predictable deal velocity. Identify patterns in deal exceptions and drive improvements to standard contracts, pricing rules, and CPQ workflows. Qualifications: 4–6+ years of experience in Deal Desk, Revenue Operations, Sales Operations, or Commercial Operations within a B2B SaaS environment. Proven experience supporting subscription-based revenue models, including annual and multi-year contracts, renewals, and expansions. Strong working knowledge of standard SaaS contract structures and common customization areas (pricing, billing terms, termination, SLAs). Demonstrated ability to apply business judgment when evaluating custom contract requests, balancing speed, risk, and long-term revenue impact. Strong attention to detail and comfort managing multiple concurrent deals in a fast-paced SaaS sales environment. Excellent communication skills and confidence partnering with Sales, Legal, and Finance. Hands-on experience with: HubSpot DealHub DocuSign IAM (preferred) Soft Skills: Strong commercial judgment with a bias toward practical solutions. Ability to influence without authority. Highly organized, detail-oriented, and process-driven. Comfortable operating in ambiguity and scaling processes as the business grows. Collaborative, calm under pressure, and trusted by cross-functional partners. At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations Salary range for this role: $113,000 - $165,000 USD We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Manage and optimize GTM systems, lead rebuilds, and ensure data quality and system scalability. | Extensive experience in Revenue, Sales, or Marketing Operations with strong GTM system architecture skills, particularly in CRM and related platforms. | Job Description: • Own day-to-day administration and long-term evolution of our GTM systems, including HubSpot, DealHub, Planhat, Gong, and Outreach. • Lead system rebuilds and re-architecture initiatives, including CRM and GTM tooling cleanups, grounded in RevOps best practices and configuration standards. • Assess existing system setups, identify technical debt, and execute rebuild plans that improve usability, scalability, and data quality. • Translate GTM strategy and business requirements into clean system design, including objects, workflows, automations, integrations, and permissions. • Partner with the Data team using BigQuery and Tableau, enabling Reverse ETL for enrichment and operational activation. • Establish and enforce data governance, naming conventions, documentation standards, and change management processes. • Own system testing, release management, enablement, and adoption for all major changes. • Support evaluation, selection, and implementation of new GTM tools as the business scales. Requirements: • 5–8+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or GTM Systems roles within a B2B SaaS company. • Experience supporting or administering CPQ, sales engagement, and CS platforms, such as DealHub, Outreach, or Planhat. • Strong understanding of end-to-end GTM processes and how system design impacts execution, reporting, and scalability. • Proven ability to reduce system complexity while improving reliability and adoption. • Demonstrated experience rebuilding or significantly re-architecting existing GTM systems, such as: • CRM rebuilds using best-practice object models, lifecycle stages, and automation • Cleanup of workflows, fields, permissions, and integrations • Migration from ad-hoc or legacy configurations to scalable standards • Hands-on, admin-level expertise with HubSpot, including advanced workflows, custom objects, integrations, and governance Benefits: • Competitive compensation • Remote-first/hybrid-flexible work setups • Healthcare coverage offered from day 1 • Retirement plans including company match • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations

Manage and optimize CS systems including HubSpot and Planhat to improve customer retention, adoption, and expansion through data-driven insights and scalable workflows. | 3+ years in Revenue or Customer Success Operations with hands-on HubSpot and/or Planhat experience, strong CS process knowledge, data governance skills, and ability to deliver actionable insights. | About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Our mission is to empower retailers to create the world’s best online shopping experiences, from post-purchase and beyond. We’ve powered more than 8 billion shipments for over 20,000 leading brands including Samsung, Gymshark, Mejuri, and TOMS. Our AI-driven post-purchase solutions span shipment tracking, returns management, personalized product discovery, and delivery predictions with industry-leading accuracy. Backed by a $66M Series B and over a decade of innovation, we’re accelerating growth and defining the future of the post-purchase experience. With 450+ team members across the globe, we’re building a diverse, collaborative culture that encourages agility, ownership, and impact. Your Mission: We are looking for a Revenue Operations Manager with a strong Customer Success focus who will partner closely with our CS organization to establish, track, and report KPI’s, reduce churn, accelerate adoption, and drive expansion opportunities. This role blends CRM mastery with deep CS platform expertise to give our teams clear visibility and best practices into customer health, retention, and growth drivers. You’ll own the systems and processes that connect HubSpot, Planhat, and BI tools into a single source of truth. Success in this role means building scalable workflows, surfacing actionable product usage insights, and enabling CS teams with the data and playbooks they need to deliver world-class customer experiences. Reporting into the Senior Manager of Revenue Operations, this individual contributor role is part of AfterShip’s global RevOps team. Flexibility is key - as occasional meetings with cross-regional teams outside typical business hours can be expected, with advance notice provided. What You’ll Do: Own Planhat: Serve as the primary administrator for Planhat, configuring health scores, dashboards, playbooks, and automations that enable proactive CS engagement. Optimize HubSpot for CS: Maintain and refine HubSpot workflows, renewal pipelines, and lifecycle stages to align with CS processes and integrate seamlessly with Planhat. Deliver Product Usage Insights: Build reporting that highlights adoption, feature utilization, and usage gaps; surface insights that drive renewal strategy and expansion plays. Forecast Renewals & Expansion: Combine HubSpot and Planhat data to manage renewal forecasting, churn analysis, and upsell/cross-sell visibility for CS leadership. Streamline CS Processes: Identify inefficiencies across onboarding, QBRs, renewals, and escalations; implement automation and best practices to improve CS productivity. Enforce Data Governance: Ensure high data quality in both HubSpot and Planhat, maintaining accuracy for contract values, renewal dates, segmentation, and usage metrics. Build Playbooks: Create documented, repeatable workflows for adoption campaigns, renewal preparation, and risk mitigation, embedded directly in Planhat and HubSpot. Enable the Team: Train CSMs and managers on dashboards, workflows, and insights; ensure tools are easy to use and drive measurable outcomes. Partner Cross-Functionally: Collaborate with Sales, Finance, and Product teams to align handoffs, identify expansion opportunities, and close the loop on customer feedback. Who We're Looking For: 3+ years in Revenue Ops, CS Ops, or related analytics/ops role in B2B SaaS Hands-on experience with HubSpot and/or Planhat, including admin-level configuration, workflows, and reporting Deep understanding of CS processes (onboarding, adoption, renewals, QBRs, churn mitigation, expansion) Proven ability to translate product usage and adoption data into actionable insights Skilled in forecasting renewals, monitoring churn, and tracking expansion opportunities Strong process optimization and workflow automation experience Knowledge of data governance and maintaining high-quality, reliable data Excellent communicator, able to simplify complex data for CS teams and leadership Collaborative, analytical, detail-oriented, and adaptable in a fast-moving global environment Soft Skills: Customer-first mindset with high ownership Effective at influencing without authority Organized, analytical, and insight-driven At AfterShip, we understand that not all applicants will have skills that match the job description exactly. We value diverse experiences and respect that experience comes in many different forms, so even if you feel you may not meet every qualification to a T then we still encourage you to apply. We are always looking for people who can help us continue to raise the bar for our team and who want to join us on our mission. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer. In addition, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the legislative requirements of this job’s location. Please let us know if you require accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.