Aerospike

Lead architecture and design of telemetry and licensing systems ensuring scale, reliability, and security while mentoring engineers and collaborating cross-functionally. | 15+ years software engineering experience with expertise in cloud, programming languages, telemetry platforms, and leadership in large-scale system design. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. If you're ready to shape the future of data, join us. About the Role Aerospike is building the core systems that fuel our growth engine, telemetry ingestion, licensing enforcement, entitlement APIs, and usage-based monetization. As Senior Principal Engineer, you’ll set the architectural vision for these platforms, breaking down highly ambiguous challenges into clear, actionable designs. You’ll bring a track record of solving high-risk, high-impact problems and will shape how Aerospike enables product-led growth across self-managed and cloud deployments. Responsibilities Lead the design and architecture of Aerospike’s telemetry and licensing systems, ensuring global scale, reliability, and security. Break down complex, ambiguous technical challenges into actionable strategies that align system design with company growth goals. Define long-term architecture for entitlement services, usage metering, high-watermark billing, and event models. Partner with Product, RevOps, and Finance to integrate telemetry and licensing into monetization and adoption workflows. Mentor and guide engineers across teams, building alignment on system design and execution. Anticipate technical risks in hybrid SaaS + self-managed deployments and define mitigation strategies. Drive adoption of observability-first practices across telemetry pipelines and licensing services. Participate in a 24x7 on-call rotation, providing senior-level technical leadership during critical incidents. Represent Aerospike externally as a thought leader in telemetry, licensing, and distributed systems. Qualifications 15+ years of experience in software engineering, with expertise in high-scale, high-performance service-oriented systems. Proven success designing and delivering large-scale telemetry, ingestion, or licensing platforms in production. Strong experience across cloud environments (AWS, GCP, Kubernetes, containers, microservices). Hands-on depth in languages such as Java, Python, Go, or similar, with comfort across multiple stacks. Track record of modernizing complex systems and driving initiatives spanning dozens of engineers and global teams. Exceptional written and verbal communication skills, able to clarify complexity and influence at all levels. Preferred: Experience with observability and incident response tools (Datadog, Prometheus, Grafana, PagerDuty). Preferred: Industry recognition through open-source contributions, publications, or external talks. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$240,000 - $312,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)

Build and maintain backend telemetry ingestion pipelines, licensing services, developer SDKs, and ensure system reliability and scalability. | 4+ years backend/SDK engineering with Go preferred, strong distributed systems and data pipeline experience, and production support in high-availability environments. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. If you're ready to shape the future of data, join us. You’ll build the backend services and developer-facing SDKs that power Aerospike’s growth platform — from telemetry ingestion and licensing enforcement to entitlement APIs and developer tooling. This role sits at the heart of Aerospike’s infrastructure, ensuring that product usage, licensing, and adoption signals flow reliably across self-managed and cloud deployments. Responsibilities Build scalable telemetry ingestion pipelines (API-first, Pub/Sub/Kafka optional, warehouse targets like BigQuery or Snowflake). Design and maintain licensing services for usage metering, entitlement APIs, high-watermark billing logic, and token/UUID validation. Develop and maintain developer-facing SDKs (Go, Java, Python, Node) and CLI tools for telemetry, feature flags, and license validation. Define schemas, thresholds, and event models aligned with licensing enforcement and adoption signals. Collaborate with PMs, RevOps, and CS on system health metrics, billing workflows, and customer-facing usage reporting. Ensure SDKs integrate with CDPs (Segment, RudderStack, Posthog) and internal telemetry pipelines (BigQuery, Snowflake, dbt). Maintain schema compatibility and versioning across services and SDKs. Support production services in a 24x7 on-call rotation, driving reliability and incident response. Build with scalability, maintainability, reliability, and security as core principles. Qualifications 4+ years of backend or SDK engineering experience (Go preferred; Java/Python also fine). Strong background in distributed systems, event-driven pipelines, or observability services. Experience building developer-facing SDKs, CLIs, or platform APIs. Familiarity with data warehouses (BigQuery, Snowflake, Redshift) and ETL/CDC patterns. Experience supporting production systems in a high-availability environment. Preferred: Familiarity with Datadog, Prometheus, Grafana, PagerDuty. Preferred: Background in hybrid SaaS/on-premises deployments and developer experience tooling. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$133,700 - 173,810] (actual compensation will be determined based on experience, location, and other factors permitted by law)

Investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform. Collaborate with engineering and client services to deliver exceptional support and help customers achieve success with Aerospike at scale. | Proven experience of 7-10+ years in technical support or related roles is required. Candidates should have deep proficiency with Linux and a solid understanding of distributed systems and high-availability environments. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. If you're ready to shape the future of data, join us. Senior Support Engineer Location: Remote, USA We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale. What You’ll Do Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. Participate in real-time customer remediation efforts and live incident resolution. Act as a customer advocate to ensure timely and accurate issue resolution. Support enterprise customers with mission-critical systems and real-time data use cases. Assist with new deployments, configuration guidance, and performance tuning. Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. Contribute to a collaborative, agile, and globally distributed support team. Qualifications Proven experience (7–10+ years) in technical support, systems engineering, or related roles. Deep proficiency with Linux (certification is a strong plus). Solid understanding of distributed systems and high-availability environments. Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus). Familiarity with hybrid and cloud infrastructure (AWS preferred). Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues. Strong written and verbal communication skills. Comfortable in a dynamic environment; self-starter with a growth mindset. Nice to Have Previous experience in enterprise software technical support. Exposure to Kubernetes, Docker, or other container orchestration systems. AWS certification or experience with large-scale cloud deployments. Education Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$150,000 - $180,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)