Aerospike

Lead IT function including architecture decisions and helpdesk operations management. | 8-12 years IT experience with 3-5 years team management and helpdesk leadership. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. To foster strong team alignment and productivity, Bay Area–based team members are expected to work from the office 3 times per week—typically Tuesday through Thursday. If you're ready to shape the future of data, join us. Aerospike operates with staff working in-office and remotely across multiple countries, and IT is what keeps every function running without friction. We're hiring a Head of IT to lead the function end to end: ownership of the architecture decisions behind the systems the company runs on, and hands-on leadership of day-to-day operations and helpdesk. This person leads a team that will scale with the business, sets IT priorities, and reports on them directly to executive leadership. Key Responsibilities Systems, Architecture, and Vendor Management ● Own IT architecture decisions for company-wide systems ● Own core IT systems administration, including directory services, email and collaboration tools, and SaaS application management ● Manage the IT vendor portfolio, including license optimization and tool evaluation. Maintain an accurate inventory of company hardware and software licenses ● Own network infrastructure for office locations, including connectivity, Wi-Fi, and conferencing systems IT Operations and Helpdesk ● Own IT helpdesk operations, including ticket queue management, response time targets, and escalation paths ● Own employee onboarding and offboarding logistics, including hardware provisioning, account setup, and access deprovisioning, in partnership with People Ops ● Own endpoint hardware lifecycle management, including procurement, deployment, and refresh cycles ● Coordinate with Security & Compliance on endpoint security tooling and identity and access management, ensuring IT operations align with security policy Leadership and Cross-Functional Planning ● Manage a team of 2-3 IT professionals, with a hiring plan tied to company growth ● Set IT support standards and service level targets ● Own IT governance practices for company systems, including access review cadence and system audit readiness ● Own the IT budget and prioritize spend against operational need ● Serve as the IT lead on cross-functional initiatives ● Partner with People Ops on IT components of office moves and expansions Requirements ● 8-12 years in IT roles, including 3-5 years managing a team ● Experience owning IT architecture decisions for business-critical systems ● Direct experience running a helpdesk function at a company of comparable size, including ticketing systems and SLA management ● Experience managing vendor relationships and mitigating sprawl in growing organizations ● Comfort operating with a small team and building process ● Experience at a hybrid company preferred, given Aerospike's distributed workforce Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$250,000 - $280,000] (actual compensation will be determined based on experience, location, and other factors permitted by law) To keep our recruitment pipeline as high-performance as our database, Aerospike uses AI-driven tools to streamline resume reviews, scheduling, and communication. While we love smart tech, we value human connection even more. AI helps us optimize the process, but real people make 100% of the actual hiring decisions

Lead and scale corporate, product, and application security programs while managing compliance and acting as primary security authority for executives and customers. | 10-12 years security experience with 3-5 years management, deep cloud security and compliance expertise, and proven executive risk communication. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. To foster strong team alignment and productivity, Bay Area–based team members are expected to work from the office 3 times per week—typically Tuesday through Thursday. If you're ready to shape the future of data, join us. Aerospike runs mission-critical, real-time data infrastructure, which means security is core to what we deliver, not a layer on top of it. We're SOC 2 Type II certified today and are hiring a Head of Security & Compliance to mature and scale what's already in place: corporate security, product and application security, and the compliance program behind it. This person builds the internal program the business runs on, protects the company's systems and its customers' data, and stands as the technical authority both the board and our customers rely on. It's a ground-floor role with direct visibility to the executive team and board, and room to grow as the function and the company do. Key Responsibilities Corporate Security Own endpoint, identity, and network security across a ~300-person, largely remote and hybrid organization Manage core security tooling, including SIEM, EDR, and identity and access management, and the vendor relationships behind them Run employee security awareness training and phishing simulation programs Identify and assess security risks within the organization in real time and implement security measures to mitigate risks Own incident response planning and execution for corporate systems, including business continuity and disaster recovery Product Security Define security policies, standards, and procedures aligned with business objectives and industry best practices. Partner with engineering in a way that keeps security a natural part of how engineering ships rather than a separate gate Own the secure development lifecycle for Aerospike's database and cloud products Manage third-party penetration testing and the vulnerability disclosure program Own vulnerability management and patching SLAs across the product line, including emerging risks specific to AI infrastructure workloads Compliance and Governance Own SOC 2 Type II and lead the path toward ISO 27001 as the sales pipeline requires it, hiring and managing a compliance lead to run the program day to day Respond to customer security questionnaires and support technical due diligence during enterprise procurement Conduct regular security assessments and internal/external audits to ensure compliance and effectiveness. Own customer-facing incident communication and disclosure when a security event triggers contractual notification obligations Maintain the security portion of vendor risk assessments and data processing agreements Serve as the primary point of contact for customer security teams during the sales cycle Leadership Manage a team of security and compliance professionals, with a hiring plan tied to company growth Own a security risk register and risk appetite framework, and report posture, incident trends, and compliance status against it to executive leadership and the board Serve as the primary technical voice on security for executive leadership and customers during procurement, translating risk into terms both audiences can act on Own the security budget and prioritize spend against risk Requirements 10-12 years in security roles, with deep, hands-on experience in corporate and product security, including 3-5 years managing a team; a strategic thinker who is still comfortable doing the work directly given the team's current size Deep understanding of cloud security architecture and tooling, and familiarity with emerging AI-specific security risk Working fluency in compliance frameworks, particularly SOC 2 Type II, sufficient to hire, direct, and evaluate a compliance-focused direct report Experience presenting security posture and risk to a board or executive audience Track record of partnering with engineering and GTM teams as an enabler Experience at a B2B infrastructure or database company preferred, given the technical sophistication of our prospects and customers Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$300,000 - $350,000 ](actual compensation will be determined based on experience, location, and other factors permitted by law) To keep our recruitment pipeline as high-performance as our database, Aerospike uses AI-driven tools to streamline resume reviews, scheduling, and communication. But while we love smart tech, we value human connection even more. AI helps us optimize the process, but real people make 100% of the actual hiring decisions.

Lead product strategy and roadmap for core distributed database products and manage product teams. | 10+ years product management with leadership in enterprise software, strong background in distributed systems or databases. | Job Description: • Develop and drive the multi-year technical roadmap, investment strategy, and lifecycle execution for Aerospike’s core distributed database and its supporting ecosystem. • Translate platform goals into an integrated roadmap covering multiple product areas. • Make thoughtful investment decisions across net-new innovation, elastic platform scalability, multi-tenant cloud economics, and absolute operational reliability. • Conduct regular market and competitive analysis to identify trends and inform strategy. • Collaborate with engineering, field, marketing, customer success, and design teams to deliver aligned and effective outcomes. • Maintain a clear understanding of user needs and advocate for user experience improvements throughout the product lifecycle. • Maintain a portfolio-level view across all related products, ensuring clarity of ownership and coordination. • Prioritize initiatives and themes based on customer needs, technical constraints, and business impact. • Use product data, telemetry, and customer feedback to inform roadmap and success measures. • Support long-term planning and roadmap development across multiple time horizons. • Act as an executive sponsor and senior point of contact for key customers. • Build a deep understanding of enterprise use cases, particularly hybrid and cloud-native deployments. • Represent the developer and database operator perspectives in product decisions and core engineering cycles, driving friction-free deployment automation and world class observability into the platform. • Lead and mentor a team of product managers across the portfolio. • Define and track key performance indicators such as adoption, satisfaction, and business value. • Ensure ongoing measurement of product performance, quality, and customer impact. • Partner with engineering leadership to ensure timely and high-quality product delivery. • Arm sales engineering, marketing, and customer success teams with the technical blueprints and value propositions required to land new and accelerate enterprise adoption. Requirements: • 10 or more years in product management, with at least 5 years focused on enterprise software or data infrastructure in a leadership role. • Proven experience managing a portfolio of interrelated products and teams. • Strong background in distributed systems, database technology, or Kubernetes-based environments. • Exposure to both self-managed and cloud delivery models is preferred. • Familiarity with enterprise IT needs including backup, restore, observability, and deployment automation. Benefits: • Competitive compensation • Benefits • Remote flexibility

Build and maintain backend telemetry ingestion pipelines, licensing services, developer SDKs, and ensure system reliability and scalability. | 4+ years backend/SDK engineering with Go preferred, strong distributed systems and data pipeline experience, and production support in high-availability environments. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. If you're ready to shape the future of data, join us. You’ll build the backend services and developer-facing SDKs that power Aerospike’s growth platform — from telemetry ingestion and licensing enforcement to entitlement APIs and developer tooling. This role sits at the heart of Aerospike’s infrastructure, ensuring that product usage, licensing, and adoption signals flow reliably across self-managed and cloud deployments. Responsibilities Build scalable telemetry ingestion pipelines (API-first, Pub/Sub/Kafka optional, warehouse targets like BigQuery or Snowflake). Design and maintain licensing services for usage metering, entitlement APIs, high-watermark billing logic, and token/UUID validation. Develop and maintain developer-facing SDKs (Go, Java, Python, Node) and CLI tools for telemetry, feature flags, and license validation. Define schemas, thresholds, and event models aligned with licensing enforcement and adoption signals. Collaborate with PMs, RevOps, and CS on system health metrics, billing workflows, and customer-facing usage reporting. Ensure SDKs integrate with CDPs (Segment, RudderStack, Posthog) and internal telemetry pipelines (BigQuery, Snowflake, dbt). Maintain schema compatibility and versioning across services and SDKs. Support production services in a 24x7 on-call rotation, driving reliability and incident response. Build with scalability, maintainability, reliability, and security as core principles. Qualifications 4+ years of backend or SDK engineering experience (Go preferred; Java/Python also fine). Strong background in distributed systems, event-driven pipelines, or observability services. Experience building developer-facing SDKs, CLIs, or platform APIs. Familiarity with data warehouses (BigQuery, Snowflake, Redshift) and ETL/CDC patterns. Experience supporting production systems in a high-availability environment. Preferred: Familiarity with Datadog, Prometheus, Grafana, PagerDuty. Preferred: Background in hybrid SaaS/on-premises deployments and developer experience tooling. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$133,700 - 173,810] (actual compensation will be determined based on experience, location, and other factors permitted by law)

Investigate, diagnose, and resolve complex customer issues with the Aerospike Real-time Data Platform. Collaborate with engineering and client services to deliver exceptional support and help customers achieve success with Aerospike at scale. | Proven experience of 7-10+ years in technical support or related roles is required. Candidates should have deep proficiency with Linux and a solid understanding of distributed systems and high-availability environments. | Aerospike is the real-time database for mission-critical use cases and workloads, including machine learning, generative, and agentic AI. Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases. Global leaders, including Adobe, Airtel, Barclays, Criteo, DBS Bank, Experian, Grab, HDFC Bank, PayPal, Sony Interactive Entertainment, The Trade Desk, and Wayfair, rely on Aerospike for customer 360, fraud detection, real-time bidding, profile stores, recommendation engines, and other use cases. At Aerospike, we dream big and deliver even bigger. Our mission is to unleash the power of the world’s real-time data with a database built for infinite scale, speed, and sustainability. If you're ready to shape the future of data, join us. Senior Support Engineer Location: Remote, USA We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale. What You’ll Do Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. Participate in real-time customer remediation efforts and live incident resolution. Act as a customer advocate to ensure timely and accurate issue resolution. Support enterprise customers with mission-critical systems and real-time data use cases. Assist with new deployments, configuration guidance, and performance tuning. Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. Contribute to a collaborative, agile, and globally distributed support team. Qualifications Proven experience (7–10+ years) in technical support, systems engineering, or related roles. Deep proficiency with Linux (certification is a strong plus). Solid understanding of distributed systems and high-availability environments. Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus). Familiarity with hybrid and cloud infrastructure (AWS preferred). Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues. Strong written and verbal communication skills. Comfortable in a dynamic environment; self-starter with a growth mindset. Nice to Have Previous experience in enterprise software technical support. Exposure to Kubernetes, Docker, or other container orchestration systems. AWS certification or experience with large-scale cloud deployments. Education Bachelor’s degree in Computer Science, Engineering, or a related technical field—or equivalent practical experience. Aerospike is an Equal Opportunity Employer. We are committed to providing an environment free from discrimination on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.Join us at Aerospike and be part of a dynamic team that is shaping the future of data management. Salary Range for California Based Applicants: [$150,000 - $180,000] (actual compensation will be determined based on experience, location, and other factors permitted by law)