Advocate Health

Develop measurement strategies for teammate experience programs, lead cross-functional engagement initiatives, and deliver actionable insights to leadership. | Requires a master’s degree in business, healthcare administration, or a related field, typically five years of relevant experience, and strong analytics, communication, and presentation skills. | Department: 14214 Enterprise Corporate - People & Culture Teammate Engagement and Recognition Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Remote Role Approved remote states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL (ONLY Midwest), IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay Range: $51.05 - $76.60 Join Us in Redefining Care At Advocate Health, we're committed to helping people live well by delivering exceptional care with compassion, innovation, and expertise. We're seeking an experienced Culture & Teammate Experience Operations Manager to help turn teammate experience data into meaningful strategies, tools, and enterprise-wide solutions. In this role, you'll partner across the organization to strengthen engagement, support large-scale change, and equip leaders with actionable insights that improve the teammate experience at the enterprise, region, and market levels. About This Opportunity This opportunity is ideal for a strategic, analytical leader who can connect complex data, organizational trends, and teammate feedback to practical recommendations. You will lead cross-functional work, advance teammate survey processes, and present experience insights that inform leadership strategy and forecasting. What You'll Do Develop quantitative and qualitative analytical strategies to measure the effectiveness of teammate experience programs, interventions, and enterprise-wide efforts. Use data to identify targeted teammate experience interventions at the enterprise, region, and market levels. Collaborate with HR Centers of Excellence to design best-in-class tools and resources that help leaders improve teammate experience. Support large-scale change initiatives across the enterprise focused on improving teammate experience. Lead cross-functional teams in designing new engagement solutions. Analyze organizational and market trends to develop and implement solutions that strengthen teammate experience. Combine information from multiple data sources to generate insights and create effective presentations. • Refine and present experience insights to inform leadership strategy and forecasting. Demonstrate leadership presence and inspire collaboration across all levels of the organization. Provide reporting and presentations to leadership teams. Coordinate, facilitate, and continuously strengthen teammate survey methodology and processes. What You'll Bring Master's degree in business administration, healthcare administration, or a related field Typically five years of related experience Strong analytical skills with the ability to monitor, interpret, and identify trends Excellent presentation skills and demonstrated ability to communicate analytical data and metrics clearly Working knowledge of HR technology, data analytics programs, and tools Strong customer service orientation Outstanding interpersonal, written, and verbal communication skills Self-directed work style with excellent time management and attention to detail Proficiency with the Microsoft Office suite Proven track record of achieving goals in a timely and collaborative manner. Preferred Knowledge of healthcare principles and the operations of an acute care hospital This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Own the strategy, operating model, and performance of marketing technology and consumer data while leading teams to ensure scalable, governed platforms aligned with enterprise goals. | Requires a bachelor’s degree, at least five years in product management, marketing technology, or consumer data, and strong CRM governance and Salesforce expertise. | Department: 10103 Enterprise Corporate - Consumer Experience, Insights & Analytics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). No relocation, No Sponsorship or transfer of visa for this position now or in the future. Pay Range: $54.90 - $82.35 Major Responsibilities: Product Domain Ownership Own the product domain end-to-end, including strategy execution, operating model design, and ongoing optimization Define and enforce accountability for product performance, adoption, and outcomes Serve as the business owner for product capabilities and associated platforms Product & Platform Leadership Define product roadmap, priorities, and success measures aligned to business objectives Lead platform and capability evolution, ensuring scalability, integration, and sustainability Ensure product capabilities are aligned with enterprise architecture, data, and governance standards Execution Oversight & Delivery Oversee backlog prioritization, intake processes, and delivery execution across the product domain Ensure product capabilities are delivered on time, meet requirements, and scale effectively Remove barriers and drive alignment across cross-functional teams Operational Excellence & Performance Establish KPIs, monitoring mechanisms, and reporting for product performance and adoption Identify gaps, risks, and inefficiencies and lead remediation efforts Ensure documentation, operating procedures, and process standardization across the domain Enterprise Partnership & Influence Partner with IT, Privacy, Legal, Security, Analytics, and Marketing stakeholders Influence enterprise decision-making by clearly articulating tradeoffs, risks, and recommendations Represent the product domain in governance forums, strategic initiatives, and technology discussion Team Leadership & Development Lead and develop Product Managers and/or Product Strategists, establishing clear ownership and accountability Lead or participate in committee work Coach team members to develop deep product, platform, and operational expertise Education: Bachelor’s degree in Business, Marketing, Information Systems, or related field required Certification / Registration / License: None Required. Work Experience: 5+ years of experience in product management, marketing technology, consumer data, or related fields Demonstrated experience owning and leading product domains, platforms, or capabilities (not advisory roles) Experience establishing operating models and driving enterprise-scale outcomes Leading major product domains Knowledge / Skills / Abilities: Strong understanding of marketing technology ecosystems (CRM, CDP, CMP, personalization, etc.) We currently use Salesforce with Marketing Cloud Next Ability to translate business strategy into scalable product capabilities and operating models Proven ability to lead cross-functional teams in complex, matrixed environments Strong analytical, problem-solving, and decision-making skills Executive-level communication and influence skills High ownership mindset with accountability for outcomes Preferred Job Requirements Certification / Registration / License Relevant platform or domain certifications preferred (e.g. Salesforce, marketing technology, data platforms, privacy, etc.) Advanced platform certifications (e.g., Salesforce, CDP, CMP, privacy, data governance) strongly preferred Experience Deep familiarity with CRM governance frameworks, messaging standards, and enterprise communication controls Proven ability to establish and enforce governance models for campaign execution, messaging, and channel usage Strong understanding of messaging lifecycle, including content structure, approval workflows, and compliance considerations Demonstrated success enabling consistent, scalable messaging practices across multiple teams, channels, and lines of business Experience partnering with marketing, compliance, legal, and technology teams to operationalize governance and messaging standards Preferred: Experience within healthcare #remote #salesforce DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Lead analytics strategy for Language Services, develop dashboards, establish data governance, and deliver insights to leadership. | Requires a bachelor's degree and 7+ years of analytics or business intelligence experience, with expert Power BI, SQL, advanced Excel, and project and stakeholder management skills. | Department: 11604 Enterprise Corporate - Language Services Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: M-F, 8:00a – 5:00p Remote role - Preferred remote locations in GA, IL, NC, WI Advocate Health may approve those who wish to work out of the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Pay Range: $51.05 - $76.60 Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy. Prefer a candidate in GA, IL, NC or WI (where we are located). Education: Bachelor's degree is required in data analytics, business intelligence, healthcare administration, or related field. Master's degree preferred in data science, business analytics, healthcare informatics, or related field. Certification: Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications). Advanced data analytics certifications preferred. Healthcare analytics or informatics certifications a plus. Work Experience Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting. Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management. Knowledge / Skills / Abilities Expert proficiency in Power BI, advanced Excel, SQL, and data visualization tools. Strong data governance and quality management skills for enterprise reporting. Advanced analytical skills including trend analysis, forecasting, and predictive modeling. Ability to translate complex data into actionable insights and strategic recommendations. Experience with healthcare data including operational, financial, and quality metrics. Strong stakeholder management skills for partnering across diverse functional areas. Data integration knowledge including ETL processes, data warehousing, and platform connectivity. Business case development skills include ROI modeling and impact assessment. Strong communication and presentation skills for conveying data insights to diverse audiences. Project management skills for managing multiple analytics initiatives simultaneously. Additional Ideal Knowledge / Skills / Abilities Experience building enterprise analytics programs for healthcare operations. Experience with healthcare regulatory reporting and compliance analytics. Advanced statistical analysis and modeling skills. Experience with data science tools (Python, R) for advanced analytics. Experience leading data literacy initiatives and building self-service analytics capabilities. Major Responsibilities Lead the enterprise data, business intelligence, and analytics strategy for Language Services. Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making. Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders. Design and maintain data governance frameworks, standards, and quality assurance processes. Manage enterprise reporting including KPIs, SLAs, utilization metrics, and financial performance. Partner with all functional areas to identify data needs, define metrics, and build reporting solutions. Lead trend analysis, forecasting, and predictive analytics to support strategic planning. Collaborate with IT on data integration, warehouse design, and platform connectivity. Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department. Support business case development with data analysis, ROI modeling, and impact assessment. Ensure data accuracy, integrity, and security across all reporting and analytics systems. Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting. Manage ad hoc data requests and analysis projects for leadership and operational teams. Represent Language Services data and analytics in enterprise reporting and governance forums. Strategic Impact & Value Creation Innovation & Continuous Improvement Drive enterprise data analytics strategy and capabilities that enable advanced decision-making across Language Services. Develop predictive analytics and forecasting models that inform strategic planning and operational optimization. Lead adoption of emerging analytics tools and approaches that enhance data maturity and competitive intelligence. Revenue Impact & Financial Stewardship Provide data-driven financial analysis and ROI modeling that supports strategic investment and budget decisions. Monitor program-level financial metrics and analytics that demonstrate revenue impact and cost optimization results. Support business case development with comprehensive data analysis and impact assessment. Operational Excellence & Efficiency Build enterprise reporting infrastructure and dashboards that inform operational decision-making across all functional areas. Establish data governance standards and quality assurance processes that ensure accuracy and reliability of enterprise metrics. Support operational teams with analytics and insights that drive continuous improvement and SLA compliance. Patient Experience & Language Access Develop and monitor enterprise analytics on language access equity, health outcomes, and patient satisfaction. Support measurement and reporting of patient experience metrics that demonstrate language access effectiveness. Physical Requirements and Working Conditions Work requires use of telephone/computer and sitting for prolonged periods of time. Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling are required a moderate amount of the time. May lift and carry up to 40 pounds on an intermittent basis. Must demonstrate the ability to communicate with individuals and groups effectively. Must possess critical thinking, emotional intelligence, and the ability to concentrate. Must be able to work with high volume of activities/projects with short deadlines. Work is hybrid and requires flexibility working from home office as well as other Advocate Health work locations as required by services provided. DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Oversee marketing operations, financial management, process optimization, and resource planning while building scalable workflows and performance reporting tied to business KPIs and ROI. | Requires a bachelor's degree and at least five years in marketing or business operations, including budget management and process improvement; a master's degree or relevant certifications are preferred. | Department: 10103 Enterprise Corporate - Consumer Experience, Insights & Analytics Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Fully Remote Role from these states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY. Due to complex requirements, remote work is NOT permitted for short or long periods in: CA, CO, CT, HI, MA, MD, MN, NJ, NY, OR, RI, VT, WA and working Internationally (this includes working while on vacation). No relocation, No Sponsorship or transfer of visa for this position now or in the future. Minimal travel Pay Range: $51.05 - $76.60 You will be responsible for driving operational excellence across the marketing organization, including financial management, process optimization, resource planning, agency management and performance reporting. You will operationalize the portfolio and planning model by ensuring efficient execution, financial discipline, and scalable processes, supporting measurable, optimized performance. Major Responsibilities: Financial & Business Operations Management: Own budget planning, tracking, forecasting, and reporting while ensuring alignment to KPIs, OKRs, and ROI expectations. Process & Workflow Optimization: Design and continuously improve intake, prioritization, governance, and workflow processes to increase efficiency and reduce friction. Resource & Capacity Planning: Lead workforce and capacity planning, aligning staffing, agency utilization, and workload distribution to business priorities. Operational Performance & Reporting: Develop reporting frameworks, delivering clear visibility into performance, financials, and operational health. Agency & Vendor Operations: Support agency and vendor management processes, ensuring alignment with contracts, deliverables, and performance expectations. Education: Bachelor’s degree or equivalent in business, marketing, finance, operations, or a related field Certification / Registration / License: None required Work Experience: 5+ years of experience in marketing operations, business operations, finance, or a related field Experience managing budgets, operational processes, and performance reporting in a complex, cross-functional environment Demonstrated ability to translate strategy into scalable operational systems and measurable outcomes Knowledge / Skills / Abilities: Strong financial and operational acumen Process discipline with a continuous improvement mindset Ability to design and scale operational systems and workflows Strong analytical, reporting, and data interpretation skills Effective stakeholder management and cross-functional collaboration Preferred Job Requirements Education Master’s degree in business administration, marketing, or a related field Certification / Registration / License Lean Six Sigma, Agile, Scrum, or process improvement certifications Experience Experience leading projects in a large health system, healthcare organization, enterprise marketing department, agency, regulated industry or complex matrixed organization #remote #MarketingOperations DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.