Advanced Behavioral Health, Inc

Provide administrative support, coordinate communication, and assist with provider relations for the Behavioral Health Home program. | Associate degree or equivalent, 1-3 years of administrative experience, proficiency in Microsoft Office, strong organizational skills, and cultural competency. | POSITION SUMMARY: The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Homes (BHH). This position supports ABH® and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: • Provides and coordinates a wide array of administrative and provider relations support services for the Behavioral Health Home (BHH) program. • Provide excellent customer service to clients and providers in a professional and respectful manner, promoting positive practices through communication and mutual education. Customer service activities may include checking client eligibility, making referrals, processing requests, and occasionally interacting with state and community organizations agencies for the BHH programs; • Provides support/service to providers including orientation and education of providers and staff and incorporating BHH contract policies and procedures; • Perform a wide variety of administrative and support tasks, including, but not limited to, composing correspondence involving routine and complex matters, fielding telephone calls, updating programmatic materials as needed, and assisting with mass mailings for the BHH programs; • Assists in provider credentialing/re-credentialing processes, including but not limited to preparation and mailing/emailing of credentialing documents, review of returned documents, performance of primary source verification, and documentation of credentialing information in the electronic data systems; • Provides telephone support for incoming calls to the main ABH phone number as well as the BHH phone numbers. • Performs other tasks/responsibilities as required to support the business operations of the departments and of ABH. • Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information; • Attends all required staff, supervision and training meetings; • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. Requirements EDUCATION AND EXPERIENCE REQUIREMENTS: • Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities; • 1-3 years of demonstrated work experience in an administrative assistant or related position; • Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: • Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines; • Demonstrated experience of being able to type a minimum of 40 w.p.m.; • Good organizational and problem-solving skills; • Demonstrated knowledge of office administration, planning and records management; • Strong attention to detail; ability to work on multiple tasks and meet deadlines; • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet; • Strong written and verbal communication skills required. • Cultural Competency. POSITION SUMMARY: The Administrative Assistant position provides administrative and clerical support associated with the Behavioral Health Homes (BHH). This position supports ABH® and the department in a diverse capacity to ensure that it operates efficiently. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: • Provides and coordinates a wide array of administrative and provider relations support services for the Behavioral Health Home (BHH) program. • Provide excellent customer service to clients and providers in a professional and respectful manner, promoting positive practices through communication and mutual education. Customer service activities may include checking client eligibility, making referrals, processing requests, and occasionally interacting with state and community organizations agencies for the BHH programs; • Provides support/service to providers including orientation and education of providers and staff and incorporating BHH contract policies and procedures; • Perform a wide variety of administrative and support tasks, including, but not limited to, composing correspondence involving routine and complex matters, fielding telephone calls, updating programmatic materials as needed, and assisting with mass mailings for the BHH programs; • Assists in provider credentialing/re-credentialing processes, including but not limited to preparation and mailing/emailing of credentialing documents, review of returned documents, performance of primary source verification, and documentation of credentialing information in the electronic data systems; • Provides telephone support for incoming calls to the main ABH phone number as well as the BHH phone numbers. • Performs other tasks/responsibilities as required to support the business operations of the departments and of ABH. • Maintains/supports internal communications by notifying supervisors of all the relevant client or program-based information; • Attends all required staff, supervision and training meetings; • Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; • Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds. Requirements EDUCATION AND EXPERIENCE REQUIREMENTS: • Associate degree required or equivalent combination of education, experience and training that provides the required knowledge skills and abilities; • 1-3 years of demonstrated work experience in an administrative assistant or related position; • Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: • Ability to operate standard office equipment, including but not limited to, copiers, calculators, postage and fax machines; • Demonstrated experience of being able to type a minimum of 40 w.p.m.; • Good organizational and problem-solving skills; • Demonstrated knowledge of office administration, planning and records management; • Strong attention to detail; ability to work on multiple tasks and meet deadlines; • Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook), and the internet; • Strong written and verbal communication skills required. • Cultural Competency.

The Data Analyst / Compliance Coordinator is responsible for collecting, analyzing, and reporting data while assisting with compliance-related functions. This role involves developing reports and dashboards, analyzing inventory data, and providing recommendations based on data trends. | Candidates should have a Bachelor's Degree in a business-related field and strong analytical, organizational, and communication skills. Experience with software like MS Excel, MS Access, and data visualization tools is preferred. | POSITION SUMMARY: The Data Analyst / Compliance Coordinator is responsible for collecting, analyzing and reporting data. Additionally, this role will assist with compliance tactical related functions. This position will develop consistent timely reports and design/deliver actionable dashboards and analytical tools. The Data Analyst and Compliance Coordinator will analyze inventory data to identify trends and opportunities as well interpret complex data and provide clear recommendations. This position is expected to exhibit a positive, solution-focused attitude and respond promptly to requests as well as take on additional responsibilities as required. This position is also responsible for supporting various contracts and special projects by assisting in the new developments and enhancements to reports and data extracts. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Collect, analyze and report on data; Assist with tactical related functions; Design and deliver reports, dashboards and extracts, in conjunction with customers; Analyze data to identify trends and opportunities for improvement; Standardize, streamline and enhance data management processes; Provides quality control of any reports generated; Acts as a resource for data-related questions; Prioritizes work and project tasks to meet goals or deadlines within time and budget constraints; Maintains flexibility to adapt to changing requirements and needs; Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Performs other tasks/responsibilities as required to support the business operations. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s Degree, or equivalent, in a business-related field; Strong analytical, organizational and communication skills; Experience with a variety of software programs including, but not limited to, MS Excel (visual basic, macros, advanced functions and pivot tables), MS Access, SPSS and Crystal Reports; Proficiency in Data Visualization Tools: experience with, or ability to learn, tools like Tableau or Power BI preferred; Database / tracking experience in working with databases or software systems that track incidents; Ability to evaluate complex data and provide high-quality reports, dashboards, and tools; Ability to work both independently and as part of a cross-functional team Experience in a role requiring professional/positive verbal and written communication skills with internal and external customers; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Assists with the analysis of Compliance report data; Assists with the development and implementation of routine auditing; Assists with the evaluation of compliance risks using data; Collaboration with Compliance staff to create and manage needed reports and dashboards; Develop and maintain processes to share Compliance data as directed; Maintain and update incident reporting log; Participates in Policy and Procedure Committee and other committees as directed; Ability to develop and implement timely data reports; Strong analytical skills, with the ability to design reports, dashboards and extracts; Demonstrates exceptional customer service skills with a focus on teamwork; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word,

The MDFR Specialist delivers family-based recovery services, engaging with clients and their families to support recovery from substance use. They assist in creating recovery and parenting plans while ensuring compliance with relevant guidelines and policies. | Candidates should have experience in the substance use treatment field, with a preference for a bachelor's degree. Certification as an MDFR Specialist is required, along with compliance with health and vaccine requirements. | Multidimensional Family Recovery (MDFR) is a 6-month family-based service delivered weekly in the home. MDFR Specialist can help with things like identifying appropriate level of care for clients, engaging, and staying in substance use and mental health treatment, completing a parenting class, and demonstrating that the client is able to provide healthy environment for the child. MDFR Specialist works with the whole family to support the client with their recovery from substance use and to increase the child’s well-being. The MDFR Specialist will help client make a recovery and parenting plan, encourage and guide the client in communication with the family and close their cases with the Department of Children and Families. POSITION SUMMARY: This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Deliver MDFR services on-site at DCF, in client homes, or in other community locations. MDFR Specialists also may participate in DCF case consultation and service planning meetings. Bi-lingual Spanish/English preferred with expertise working with Hispanic youth and families, and with experience in the substance use field. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree or higher preferred but not required, with several years of experience working in the substance use treatment field. Required to become fully certified as an MDFR Specialist typically lasts 9-12 months. MDFR staff participate in ongoing quality assurance activities after certification; Compliance with current State of Connecticut and federal health and vaccine requirements; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Demonstrated knowledge of engagement services, substance use, mental health services, and community resources; Experience with and understanding of recovery and the stages of change; Must have a valid driver’s license, reliable transportation, safe driving record, and be willing to transport clients in personal vehicle; Proof of car insurance verifying minimum insurance coverage of $100,000/$300,000/$100,000; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required; Attends annual Conflict of Interest training.