Advanced Behavioral Health, Inc

Providing outreach, support, and resource navigation for military families and veterans, with a focus on women, in a community-based setting. | Requires a bachelor's in human services or related field, with at least 2 years of community case management experience, military culture knowledge, and strong communication skills. | The Community Case Manager (2) is responsible for providing outreach and support for clients and families in the State of Connecticut DMHAS sponsored Military Support Program who has adjustment difficulties, substance abuse or mental health conditions related to military deployment or returning from deployment. Specifc focus is working with female clients and the family members of those in the military. The Community Specialist (Case Manager 2) works closely with the MSP Community Clinician to ensure compliance with all contracted functions of the program. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. Respond to telephone calls from members of the CT Army Reserve or CT National Guard or veterans of active duty service who have been impacted by the Global War on Terror (GWOT) or from their family members, partners and significant others. Priority focus on female veterans and active-duty service members and families of veterans and active-duty service members. Assists callers/individuals seeking assistance through the MSP toll-free line to identify and access supports including but not limited to housing, military support groups, veterans’ resources and other psychosocial or financial supports. Assists callers/individuals with reviewing their insurance coverage to identify their benefit as it relates to receiving services from a clinician pre-screened to work with the MSP. In cases where individual has lapsed or no insurance the specialist will assists them with (re)establishing their insurance coverage. Provides community outreach to the MSP population as needed to assist individuals and/or families in identifying and accessing supports including but not limited to housing, military support groups, veterans’ resources and other psychosocial or financial supports. Focus on outreaching and engaging women with military connections. This outreach may include the transportation of individuals served by the MSP; Assist the MSP Community Clinician in providing training, support and resources to the Embedded Clinicians. With consultation from the MSP Community Clinician assist with making referrals to a panel of pre-screened clinicians with expertise in working with military members and their families. This may include working with clients to determine insurance coverage so as to locate a geographically appropriate clinician and helping with insurance, entitlement and transitioning to other longer-term outpatient services. Works collaboratively with ABH® Call Center staff to ensure that all contractual requirements are met, including call response times and documentation requirements related to screenings and referrals, authorizations for outpatient care, claims processing and payment, follow-up calls and administration of the survey tool; Documenting all services and interactions in the ABH® MSP application; Attend as needed outside meetings including Military Family Support Groups, Yellow Ribbon Reintegration events, Vet Centers and Oasis Centers and DMHAS meetings or meetings with key stakeholders. This may include establishing and facilitating such groups (e.g. family support groups) and this may include occasional weekend and after-hours work; Assists with preparation/updating of training materials, policies and procedures, workflow documents and project plans; Maintains confidentiality of all client protected health information and adheres to all HIPAA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Performs other tasks/responsibilities as required to support the business operations Bachelor’s Degree in human services or related field; Experience with military culture and veteran’s issues is preferred; Minimum 2 years of demonstrated work experience in behavioral health field required with at least two years providing community case management / care coordination. Experience and knowledge working within military organizational structure and culture including working with VA Healthcare and benefits, Vet Centers and DOD. Demonstrate knowledge and understanding of the role and impact of trauma and gender on all aspects of outreach, engagement, treatment and recovery. Attends annual Conflict of Interest training Ability to work well independently and in coloration with other staff members to meet contractual deadlines; Flexibility in order to respond quickly and positively to changing priorities and management opportunities; Position may include statewide travel and staff must have valid Connecticut Driver’s license and reliable transportation, and carry insurance coverage of $100,000/$300,000/$100,000; Must be able to respond to company cell phone calls. There may be occasional non-standard work hours to cover evening or weekend events as well as on-call phone coverage during select weekends. Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required.

The Data Analyst / Compliance Coordinator is responsible for collecting, analyzing, and reporting data while assisting with compliance-related functions. This role involves developing reports and dashboards, analyzing inventory data, and providing recommendations based on data trends. | Candidates should have a Bachelor's Degree in a business-related field and strong analytical, organizational, and communication skills. Experience with software like MS Excel, MS Access, and data visualization tools is preferred. | POSITION SUMMARY: The Data Analyst / Compliance Coordinator is responsible for collecting, analyzing and reporting data. Additionally, this role will assist with compliance tactical related functions. This position will develop consistent timely reports and design/deliver actionable dashboards and analytical tools. The Data Analyst and Compliance Coordinator will analyze inventory data to identify trends and opportunities as well interpret complex data and provide clear recommendations. This position is expected to exhibit a positive, solution-focused attitude and respond promptly to requests as well as take on additional responsibilities as required. This position is also responsible for supporting various contracts and special projects by assisting in the new developments and enhancements to reports and data extracts. This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Collect, analyze and report on data; Assist with tactical related functions; Design and deliver reports, dashboards and extracts, in conjunction with customers; Analyze data to identify trends and opportunities for improvement; Standardize, streamline and enhance data management processes; Provides quality control of any reports generated; Acts as a resource for data-related questions; Prioritizes work and project tasks to meet goals or deadlines within time and budget constraints; Maintains flexibility to adapt to changing requirements and needs; Maintains confidentiality of all client protected health information and adheres to all HIPPA related policies and procedures; Demonstrates ethical behavior and cultural sensitivity in all activities involving individuals of diverse backgrounds; Performs other tasks/responsibilities as required to support the business operations. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s Degree, or equivalent, in a business-related field; Strong analytical, organizational and communication skills; Experience with a variety of software programs including, but not limited to, MS Excel (visual basic, macros, advanced functions and pivot tables), MS Access, SPSS and Crystal Reports; Proficiency in Data Visualization Tools: experience with, or ability to learn, tools like Tableau or Power BI preferred; Database / tracking experience in working with databases or software systems that track incidents; Ability to evaluate complex data and provide high-quality reports, dashboards, and tools; Ability to work both independently and as part of a cross-functional team Experience in a role requiring professional/positive verbal and written communication skills with internal and external customers; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Assists with the analysis of Compliance report data; Assists with the development and implementation of routine auditing; Assists with the evaluation of compliance risks using data; Collaboration with Compliance staff to create and manage needed reports and dashboards; Develop and maintain processes to share Compliance data as directed; Maintain and update incident reporting log; Participates in Policy and Procedure Committee and other committees as directed; Ability to develop and implement timely data reports; Strong analytical skills, with the ability to design reports, dashboards and extracts; Demonstrates exceptional customer service skills with a focus on teamwork; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word,

The MDFR Specialist delivers family-based recovery services, engaging with clients and their families to support recovery from substance use. They assist in creating recovery and parenting plans while ensuring compliance with relevant guidelines and policies. | Candidates should have experience in the substance use treatment field, with a preference for a bachelor's degree. Certification as an MDFR Specialist is required, along with compliance with health and vaccine requirements. | Multidimensional Family Recovery (MDFR) is a 6-month family-based service delivered weekly in the home. MDFR Specialist can help with things like identifying appropriate level of care for clients, engaging, and staying in substance use and mental health treatment, completing a parenting class, and demonstrating that the client is able to provide healthy environment for the child. MDFR Specialist works with the whole family to support the client with their recovery from substance use and to increase the child’s well-being. The MDFR Specialist will help client make a recovery and parenting plan, encourage and guide the client in communication with the family and close their cases with the Department of Children and Families. POSITION SUMMARY: This position will represent ABH® and its services in a positive and professional manner and adhere to ABH®’s best practices, guidelines, policies and procedures as established, promoting ABH® as a leader in behavioral healthcare in all interactions and work. DUTIES AND RESPONSIBILITIES: Deliver MDFR services on-site at DCF, in client homes, or in other community locations. MDFR Specialists also may participate in DCF case consultation and service planning meetings. Bi-lingual Spanish/English preferred with expertise working with Hispanic youth and families, and with experience in the substance use field. EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor’s degree or higher preferred but not required, with several years of experience working in the substance use treatment field. Required to become fully certified as an MDFR Specialist typically lasts 9-12 months. MDFR staff participate in ongoing quality assurance activities after certification; Compliance with current State of Connecticut and federal health and vaccine requirements; Attends annual Conflict of Interest training. KNOWLEDGE/SKILLS/ABILITIES: Demonstrated knowledge of engagement services, substance use, mental health services, and community resources; Experience with and understanding of recovery and the stages of change; Must have a valid driver’s license, reliable transportation, safe driving record, and be willing to transport clients in personal vehicle; Proof of car insurance verifying minimum insurance coverage of $100,000/$300,000/$100,000; Strong attention to detail; ability to work on multiple tasks and meet deadlines; Excellent PC skills with demonstrated experience using Microsoft Office Package (MS Word, Excel, Power Point, Access, Outlook); internet; Strong written and verbal communication skills required; Attends annual Conflict of Interest training.