ADT

Support and operate enterprise compute platforms across hybrid environments including on-prem and Google Cloud Platform. | Bachelor's degree and 2-5+ years IT operations or cloud support experience with Linux and virtualization. | Summary: The Cloud & Platform Analyst is responsible for supporting and operating enterprise compute platforms across a hybrid environment including on-prem data centers and Google Cloud Platform (GCP). This role focuses on day-to-day operations, support, and execution across Google Compute Engine (GCE), VMware environments, and Linux-based systems. The ideal candidate is a hands-on operator with foundational technical skills who can follow established architectural standards, assist with cloud and infrastructure initiatives, and contribute to maintaining stable, secure, and scalable hybrid environments.   Duties and Responsibilities: * Support day-to-day operations of computer platforms across on-prem and cloud environments (GCP).  * Assist in provisioning, configuration, and maintenance of virtual machines in GCE and VMware environments.  * Support hybrid infrastructure operations, ensuring availability, performance, and stability of systems.  * Participate in execution of infrastructure and migration activities (on-prem to cloud, cloud-to-cloud) under guidance of senior engineers.  * Assist with IBM Power Systems (Power Series) environments, including AIX-based workloads where applicable.  * Perform routine system administration tasks including patching, updates, monitoring, and troubleshooting.  * Support Linux environments across multiple distributions (RHEL, Ubuntu, SUSE); exposure to AIX is a plus.  * Execute Infrastructure as Code (IaC) deployments and automation tasks using pre-defined templates and standards.  * Follow established runbooks for provisioning, incident response, and operational activities.  * Work closely with middleware, application, and DevOps teams to support platform requirements.  * Assist in troubleshooting incidents and performing root cause analysis with guidance from senior engineers.  * Maintain system documentation, runbooks, and operational procedures.  * Ensure adherence to security policies, compliance requirements, and configuration standards.  * Participate in on-call rotation, providing after-hours support for production systems and incident response.   Skills and Competencies: * Foundational knowledge of Google Cloud Platform (GCP), particularly Compute Engine (GCE).  * Basic understanding of cloud and on-prem infrastructure concepts, including virtualization and networking.  * Familiarity with VMware environments (vSphere/vCenter) and virtual machine lifecycle management. * Exposure to IBM Power Systems (Power Series) and AIX environments is a plus.  * Working knowledge of Linux operating systems (RHEL, Ubuntu, SUSE).  * Basic understanding of Infrastructure as Code (Terraform or similar) and automation concepts.  * Ability to follow operational procedures and implement predefined technical solutions.  * Strong troubleshooting and problem-solving skills in a production support environment. * Ability to work effectively with cross-functional teams (applications, middleware, networking). * Strong attention to detail and ownership in executing assigned tasks.  * Willingness to learn, adapt, and grow technical skillsets across cloud and infrastructure domains.   Minimum Qualifications: * Bachelor’s degree in Computer Science, IT, or equivalent experience. * 2–5+ years of experience in IT operations, infrastructure support, or cloud support roles. * Exposure to cloud platforms (GCP/AWS/Azure) or virtualization technologies. * Experience supporting Linux-based environments.   Preferred Qualifications: * Exposure to VMware environments and enterprise infrastructure operations. * Exposure to IBM Power Systems and AIX environments. * Basic experience with automation or scripting (Terraform, Ansible, Bash). * Experience supporting hybrid (cloud + on-prem) environments. * Familiarity with ITIL practices and incident management.   Required Licensing or Certifications: * RHEL or Unix certifications * Azure, AWS, GCP certifications * Any technical certifications   Working Conditions: *  Hybrid: 4 days at office, 1 day from home   Travel: *  Minimum, 10%

Design and implement scalable microservices and responsive UI components for a cloud-native monitoring platform. | Bachelor's degree and 5+ years experience with Node.js, TypeScript, NestJS, React, and CI/CD pipelines. | Summary: This is an onsite (4 days per week) position in either Irving, TX or Boca Raton, FL.   Join ADT’s engineering team to develop our next-generation, cloud-native monitoring platform that delivers real-time safety solutions for homes, people, and vehicles at scale. This position involves building mission-critical microservices, high-availability systems, and modern web applications that directly impact personal and property security. You will work with a cutting-edge technology stack and apply best practices in microservices architecture, CQRS, event-driven design, and cloud-native development. Duties and Responsibilities: Architecture and Development 1. Design and implement scalable, fault-tolerant microservices 2.  Develop RESTful APIs aligned with OpenAPI standards and security best practices 3. Implement robust authentication and authorization mechanisms (JWT, RBAC) 4. Build event-driven workflows for asynchronous processing * Database & Infrastructure 1. Design and manage schemas and migrations for PostgreSQL and Google Cloud Spanner 2. Optimize queries and maintain data integrity across distributed systems Front End Development  1. Optimize queries and maintain data integrity across distributed systems 2. Develop responsive, accessible UI components for React-based portals * Work closely with Product Management, DevOps, QA, SecOps, and IT * Additional duties as assigned Skills and Competencies: * Backend: NestJS, Node.js, TypeScript, TypeORM * Frontend: React, Tailwind CSS, shadcn/ui * Databases: PostgreSQL, Google Cloud Spanner * Cloud & Tools: GCP (Cloud Run, Cloud Spanner), Docker, Bitbucket Pipelines, Vitest, Playwright Minimum Qualifications: * 5+ years of professional software engineering experience * Bachelors Degree in a related field * Strong proficiency in Node.js and TypeScript * Hands-on experience with NestJS and REST API development * Familiarity with React and modern frontend practices * Working knowledge of CI/CD pipelines, Docker, and cloud services   Certain roles are eligible for annual bonus and may include equity. These awards are allocated based on company and individual performance. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time, among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.   Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.   ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

The Retention Specialist will handle high volumes of incoming calls from customers wishing to cancel their services, aiming to retain them by providing expert problem-solving and recommending long-term solutions. The role focuses on delivering an exceptional customer experience to increase brand loyalty and reduce the need for repeat calls. | Candidates must have at least 2 years of sales and call center customer service experience, with a high school diploma or equivalent. Attendance during the 8-week training program is critical, and a distraction-free home office is required. | What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully remote, however may be required to report to the nearest office as needed based on business demands: 8880 Esters Blvd, Irving, TX 75063 What’s In It for You: Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives. Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! ADT - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Utilize customer service and sales experience daily Save the business by re-selling customers on the value of ADT and what matters most. Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern. Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. Consistently improve performance and achieve your goals. Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed effects your success. Private, undisturbed place to work from home, free from any distractions Designated distraction-free place to work from home High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC 5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition and systems training. Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. We provide development to advance your career with other internal roles and opportunities for your long-term success. We’re looking for someone with these skills: The ability to work with numerous screens and programs open to help resolve customer issues. Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service Be able to interpret contracts and communicate terms and conditions Perform quick calculations Active listening Negotiation Skills Knowledge, Skills and Abilities: 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance 2+ years: Call Center Customer Service / Sales Experience High school diploma, GED, college degree or some college experience Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Pay and Benefits: Paid Training Full benefits on the 1st of the month after 31days of employment Energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time Tuition reimbursement, employee referral bonuses A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Why Choose ADT? At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here.