ADT

Lead and manage a sales team to grow small business sales within a geographic area, focusing on profitable growth and customer satisfaction. | Proven sales or sales supervisory experience, ability to handle high-value transactions, and strong communication skills. | ADT offers a competitive base salary and bonus plan. Employees can choose from a variety of medical, dental, vision, and supplementary insurance plans. ADT offers a 401(k) with a competitive matching contribution, up to 5% of eligible compensation. Additional benefits include automobile and cell phone reimbursements, paid holidays, paid vacation, tuition reimbursement, corporate discounts, and flexible spending accounts. Position Summary: The Small Business Sales Manager is responsible for leading and managing a team of Small Business Representatives. This position will focus on the organic profitable growth of Small Business sales within a defined geographic area. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure. Duties and Responsibilities: Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars. Implement and administer sales programs in residential consumer markets to maximize profitable opportunities. Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability. Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results. Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals. Participate in recruiting activities to select and hire new Sales Representatives, as required. Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution. Regularly participate in ride-alongs and monitor progress of new and existing representatives. Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications. Hold regular sales meetings with Sales Representatives (minimally, on weekly basis). Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution. Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns. Education/Certification: Bachelor's degree or equivalent. Experience: 3 to 5 years proven previous sales/sales supervisory experience. Has a proven successful track record in consumer/residential sales or related industries working with large accounts. Successfully developed a professional business team. Is a passionate leader with a strong presence and recognition within a local community. Demonstrated success in handling high dollar sales transactions and large bids. Effectively educated consumers on products and services and success in consultative selling. May be required to drive to work locations in the assigned territory, requiring 50-60% local travel. Valid driving license with clean driving record is required.

Manage and develop a sales team within a geographic region, focusing on profitable growth and customer satisfaction. | Proven sales or sales supervisory experience, strong leadership skills, and ability to handle high-value transactions. | Job Description ADT offers a competitive base salary and bonus plan. Employees can choose from a variety of medical, dental, vision, and supplementary insurance plans. ADT offers a 401(k) with a competitive matching contribution, up to 5% of eligible compensation. Additional benefits include automobile and cell phone reimbursements, paid holidays, paid vacation, tuition reimbursement, corporate discounts, and flexible spending accounts. Position Summary: The Small Business Sales Manager is responsible for leading and managing a team of Small Business Representatives. This position will focus on the organic profitable growth of Small Business sales within a defined geographic area. Working at ADT means working as part of a team; you'll find the tools, resources, and support to help you explore opportunities within ADT and realize your full potential. To support further growth, we are looking for highly motivated, technically skilled, customer-focused individuals who want to be part of a winning team. Local managers have great flexibility to grow their markets within broad guidelines. As a result, ADT associates enjoy a highly entrepreneurial, fast-paced culture. Generous incentive plans are in place to reward positive results. The corporate headquarters staff provides marketing and financial support along with a sophisticated technology infrastructure. Duties and Responsibilities: • Manage the sales teams within a defined territory/region(s). Focus on selling diverse products to businesses while maximizing recurring revenue contribution and profitable installation dollars. • Implement and administer sales programs in residential consumer markets to maximize profitable opportunities. • Work closely with local ADT installation management to ensure effective completion while maximizing customer satisfaction and profitability. • Mentor, develop, motivate and coach Sales Representatives. Develop team for success by regularly communicating results and job expectations. Develop performance metrics for sales teams and monitor results. • Provide performance feedback and recommendations to improve effectiveness. Conduct annual performance reviews/appraisals. • Participate in recruiting activities to select and hire new Sales Representatives, as required. • Formulate organic self-generated lead programs and train representatives in working closely with defined GOLD promoters that will enhance self-generation contribution. • Regularly participate in ride-alongs and monitor progress of new and existing representatives. • Ensure adherence to current ADT policies, procedures, products, programs, pricing, budget, technologies and services through timely communications. • Hold regular sales meetings with Sales Representatives (minimally, on weekly basis). • Interacts with all levels - from executives to installers - while engaged in problem solving and situations that require conflict resolution. • Model and champion ADT values. Create a safe environment for the discussion and resolution of values-related issues and concerns. Education/Certification: • Bachelor's degree or equivalent. Experience: • 3 to 5 years proven previous sales/sales supervisory experience. • Has a proven successful track record in consumer/residential sales or related industries working with large accounts. • Successfully developed a professional business team. • Is a passionate leader with a strong presence and recognition within a local community. • Demonstrated success in handling high dollar sales transactions and large bids. • Effectively educated consumers on products and services and success in consultative selling. • May be required to drive to work locations in the assigned territory, requiring 50-60% local travel. • Valid driving license with clean driving record is required.

Gather and summarize competitive intelligence for executive decision-making, maintain knowledge bases, update sales tools, analyze pricing, and manage vendor relationships. | Undergraduate degree with experience in competitive intelligence or related fields, preferably in home security or smart home industries. | 3018524 Position Summary This role serves as ADT’s primary source of category and competitive intelligence. The outputs are critical to keeping ADT senior executives current on the developments, advancements and strategies of competitors within the category to continuously drive improvements and understand the competitive advantages of ADT’s business. Duties And Responsibilities List the main duties and tasks that that the employee will be responsible for. • Summarizing key developments within the industry and across competitors for executive consumption (requires written and verbal summary and presentation) • Maintain ADT’s market and competitive intelligence knowledge base, helping internal decision makers get access to critical information in an efficient manner • Continuously update and improve our sales enablement tools. E.g., Phone and Field Sales Competitive Information Tools, and website competitive matrices • Perform robust pricing comparisons and analyses to inform national pricing strategies and decision making (e.g., bi-monthly scenario planning) • Lead brand claim research & development • Identify competitor false/misleading marketing claims; work with ADT’s Legal team to address inaccuracies via Cease & Desists • Manage relationships and project management with third-party research vendors • Additional duties as assigned Skills And Competencies These are attributes that your employee should have. Highlight the essential skills required for the job such as technical, interpersonal, or managerial skills. If in a supervisory position, list the number and title of direct reports. • Expert at distilling large amounts of information from a variety of sources into a succinct story or key points for other executives • Diligent, detail-oriented, curious about the category • Self-starter/self-motivated • Data-driven • Ability to collaborate cross-functionally with various stakeholders QUALIFICATIONS: MINIMUM QUALIFICATIONS: Specify the minimum required educational background, necessary years of experience, or relevant industry experience. • Undergraduate degree PREFERRED QUALIFICATIONS: Include any additional desirable qualifications that would be beneficial for the role. • Knowledge / experience within the home security or smart home and automation industry • Previous work experience in competitive, category intelligence LOCATION Our office follows 4 days onsite and 1 day remote schedule. TRAVEL Select the travel requirements for the job by keeping only one of the options below. • Occasionally, less than 25% ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.

The Retention Specialist will handle high volumes of incoming calls from customers wishing to cancel their services, aiming to retain them by providing expert problem-solving and recommending long-term solutions. The role focuses on delivering an exceptional customer experience to increase brand loyalty and reduce the need for repeat calls. | Candidates must have at least 2 years of sales and call center customer service experience, with a high school diploma or equivalent. Attendance during the 8-week training program is critical, and a distraction-free home office is required. | What The Role Is: In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity. You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer’s business. The Retention Specialist’s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations. This position is fully remote, however may be required to report to the nearest office as needed based on business demands: 8880 Esters Blvd, Irving, TX 75063 What’s In It for You: Culture is Everything! You are not joining a company – you are joining a family who all share the same goal - Saving Lives. Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally! ADT - It’s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun! Job Expectations: You will work in a dynamic, collaborative environment, working closely with customers and coworkers. Utilize customer service and sales experience daily Save the business by re-selling customers on the value of ADT and what matters most. Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive. Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience. Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell. Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer’s concern. Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer. Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution. Consistently improve performance and achieve your goals. Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment. Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies. Job Requirements: Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8 weeks. Any time missed effects your success. Private, undisturbed place to work from home, free from any distractions Designated distraction-free place to work from home High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC 5G Home Internet and Fixed wireless internet are not accepted providers. Internet Speeds of at least 50mbps to download and 25mbps to upload. How Will You Train: During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful. Your learning journey is focused on product knowledge, selling/saving, competition and systems training. Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential. We provide development to advance your career with other internal roles and opportunities for your long-term success. We’re looking for someone with these skills: The ability to work with numerous screens and programs open to help resolve customer issues. Experience in Sales, Customer Retention, Customer experience, and retaining customers’ loyalty to a product or service Be able to interpret contracts and communicate terms and conditions Perform quick calculations Active listening Negotiation Skills Knowledge, Skills and Abilities: 2+ years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance 2+ years: Call Center Customer Service / Sales Experience High school diploma, GED, college degree or some college experience Schedule: Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off! Pay and Benefits: Paid Training Full benefits on the 1st of the month after 31days of employment Energetic and engaging work environments Medical, Dental, Vision, 401(k) with employer matching Paid vacation time Tuition reimbursement, employee referral bonuses A culture of coaching, development, and career growth opportunities Pay and Benefits Disclosure: The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays. Why Choose ADT? At ADT it’s more than a job, it’s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you’re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Check out more about life at ADT here.