AcuityMD

Own and execute the company's brand narrative, messaging, and content strategy to support growth and industry positioning. | Proven experience in brand and communication leadership, excellent storytelling and creative direction skills, and ability to collaborate across teams. | Director/Sr. Director of Branding and Communications AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly. AcuityMD is growing fast, and our brand and story have to keep up. We need a leader who can define and own our corporate narrative, brand voice, and market positioning, then turn it into a steady drumbeat of high quality thought leadership, PR pull through, and brand consistency across every touchpoint. This role blends brand, creative direction, and communications into one clear owner. You will set the strategy and also execute, especially early on. Team Mission AcuityMD’s mission is to accelerate the adoption of cutting edge medical technology. As part of the marketing team, you’ll play a pivotal role in shaping our go-to-market strategy, testing new campaign ideas, and driving revenue. We’re not just marketing a product; we’re driving an industry-wide shift in how MedTech companies find and close their best opportunities. Our focus is on equipping Sales for success, collaborating with Product to refine and communicate our value, and working closely with customers to ensure they get the most out of our solutions. If you're looking for a fast-paced, growing, and collaborative team that makes a positive impact, AcuityMD's marketing team is the place to be. Responsibilities Own AcuityMD’s corporate narrative, positioning, and point of view in the market Define and enforce brand voice, tone, and messaging across all external touchpoints Set creative direction and lead design and brand partners with a clear vision Lead the narrative and content strategy for Flywheel, overseeing thought leadership and customer stories to ensure a cohesive, high impact conference experience Build and run the editorial strategy, including bylined articles and executive ghostwriting Define brand and comms metrics and use performance data to tie work to pipeline and revenue Partner with PR to sharpen storylines, improve placement quality, and drive pull through Set direction for social presence and content distribution across channels Align messaging and timing with Product Marketing,, Demand, Sales, and the exec team Your Profile Proven experience owning brand and communications together, or leading one with strong capability in the other Strong narrative and editorial judgement with the ability to spot differentiated angles Excellent writer who can translate complex topics into clear, credible stories Strong taste and creative direction skills, including managing designers or agencies Excellent stakeholder management and cross-team collaboration skills Nice to Haves MedTech/healthcare B2B experience or fast growing tech startup Comfort using analytics to measure content and brand performance Background in journalism, editorial, research, analyst, or comms roles with long form writing responsibility AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $200,000 -$240,000 You must have an eligible work permit in the USA to be considered for this position We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Manage a large book of business, ensure user adoption, lead executive reviews, and drive renewals and growth. | Deep experience in Customer Success for SaaS or Medical Technology, strong relationship-building, technical platform understanding, and excellent communication skills. | Customer Success Manager, Growth AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. Identify and illuminate customer success stories and examples of AcuityMD ROI Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. You have the eagerness to learn and dig deep into technical aspects of the platform. You are a patient and active listener. You’re proactive and self-driven, and bring infectious energy and resiliency. You are an excellent verbal and written communicator (email & PPT). You’re highly organized with ability to multi-task and prioritize different assignments. You are comfortable with change (tooling, processes, etc) Nice to Haves Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position. We Offer: Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Manage a large book of business, ensure user adoption, lead executive reviews, and drive renewals and growth. | Deep experience in SaaS customer success or medical technology, strong relationship skills, and technical platform understanding. | Customer Success Manager, Growth AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by developing deep and personal relationships with our user base, driving user adoption Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities • Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. • Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. • Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD and to provide strategic suggestions on how to achieve their goals. • Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. • Identify and illuminate customer success stories and examples of AcuityMD ROI • Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. • Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. • Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile • You have deep experience in Customer Success for Enterprise SaaS and/or in the Medical Technology industry. • You’re able to develop close personal relationships with customers and colleagues through empathy and deep curiosity. • You have the eagerness to learn and dig deep into technical aspects of the platform. • You are a patient and active listener. • You’re proactive and self-driven, and bring infectious energy and resiliency. • You are an excellent verbal and written communicator (email & PPT). • You’re highly organized with ability to multi-task and prioritize different assignments. • You are comfortable with change (tooling, processes, etc) Nice to Haves • Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. • Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $120,000-$160,000 You must have an eligible work permit in the USA to be considered for this position. We Offer: • Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). • Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. • Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. • Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. • Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. • Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Manage a large book of business to drive platform adoption, renewals, and growth by partnering with sales and providing strategic insights to customers. | 3-5 years in Customer Success for Enterprise SaaS or related scaled client success experience, strong communication, organizational skills, and eagerness to learn technical platform aspects. | Customer Success Manager AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by leveraging scalable resources and tactics to drive deep product adoption and ensure long-term customer retention and growth. Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. Create scalable resources and programs to proactively support a large variety of business use-cases across the Medical device lifecycle. Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile You have 3-5 years of experience in Customer Success for Enterprise SaaS, scaled or digital client success experience preferred, and/or in the Medical Technology industry. You’re able to quickly develop personal relationships with customers and colleagues through empathy and deep curiosity. You are comfortable leveraging various software tools and AI to drive efficiency and effectiveness You have the eagerness to learn and dig deep into technical aspects of the platform. You’re proactive and self-driven, and bring infectious energy and resiliency. You are an excellent verbal and written communicator (email & PPT). You’re highly organized with ability to multi-task and prioritize different assignments. You are comfortable with change (tooling, processes, etc) Nice to Haves Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. Understanding of how to leverage scaled communication tooling like Zoom webinars, email campaigns, and other methods of delivering customer facing content. Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. You must have an eligible work permit in the USA or Canada to be considered for this position. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $130,000-$160,000 We Offer: Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Competitive compensation with equity upside. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.