AcuityMD

Investigate customer data queries using SQL and collaborate with engineering and product teams to improve data quality. | Bachelor's degree in a quantitative field, 0-2 years experience, proficiency in SQL, and interest in software engineering. | Data Analyst | Software Engineering Track AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. In this role, you'll investigate customer questions about the data that powers critical business decisions while building the technical foundation for a career in software engineering. As part of our Software Engineering Track, you'll become an expert in AcuityMD's data platform, develop advanced SQL and Python skills, learn modern AI-assisted development practices, and partner closely with experienced engineers to improve our products. Team members who demonstrate strong technical growth and engineering fundamentals will have the opportunity to transition into Junior Software Engineer roles. Team Mission The Data Team is on a mission to represent medical reality by transforming raw data into products that directly generate value for customers and help bring cutting-edge medical technology to the patients who need it most. We thrive on the challenge of turning complex healthcare data into simple, trusted, and actionable insights while continuously improving the quality and intelligence of our platform. As part of this team, you'll build deep expertise in our data assets while partnering closely with engineers and product teams to strengthen the accuracy, reliability, and customer impact of everything we deliver. Responsibilities Customer Data Investigation Investigate customer questions about data displayed throughout the AcuityMD platform using SQL. Research issues end-to-end, identify root causes, and validate findings across multiple data sources. Distinguish between expected platform behavior, customer education opportunities, and true product defects. Communicate findings clearly to Customer Success, Support, and customers when appropriate. Create detailed engineering tickets with reproduction steps, supporting evidence, and root-cause analysis. Platform & Product Improvement Build deep expertise in AcuityMD's data model, business logic, and data pipelines. Partner closely with Engineering, Product, Customer Success, and Support to improve platform quality and customer trust. Identify recurring issues and opportunities to improve data quality, tooling, and operational processes. Help Engineering validate fixes and ensure customer issues are fully resolved. Software Engineering Track Expand your technical skills in Python, AI-assisted development, Git, and modern software engineering practices. Learn how production software is designed, built, tested, and maintained by working alongside experienced software engineers. Take on increasingly technical projects as your skills grow. Build the technical foundation needed to transition into a Junior Software Engineer role through demonstrated performance and technical development. Your Profile Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, or another quantitative discipline (or equivalent practical experience). 0–2 years of professional experience. Recent graduates and candidates with relevant internship experience are encouraged to apply. Experience writing SQL to analyze or investigate data. Strong analytical and problem-solving skills with the ability to investigate ambiguous questions and identify root causes. Excellent written and verbal communication skills. Curiosity, ownership, and a passion for learning new technologies. Interest in building a long-term career in software engineering. Comfortable working in a collaborative, fast-paced startup environment. Nice to Haves Experience with Google BigQuery or other modern cloud data warehouses. Experience writing Python. Familiarity with AI-assisted development tools such as ChatGPT, Cursor, or GitHub Copilot. Experience working with large analytical datasets. Exposure to Git, software development workflows, or programming through internships, coursework, or personal projects. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, candidate experience, and market data. Base salary range: $80,000–$100,000 USD. You must have an eligible work permit in the USA to be considered for this position. We Offer Remote Work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for employees and 75% paid for dependents. Home Office Stipend: $1,000 to invest in remote office equipment plus Wi-Fi reimbursement. Learning Budget: Reimbursement for relevant learning and professional development opportunities. Optional Team Retreats: We meet in person multiple times each year for collaboration and team building. Parental Leave: 8–16 weeks of fully paid, flexible parental leave. Competitive Compensation: Competitive salary, equity, and comprehensive benefits. Who We Are We are builders inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems with simple, innovative solutions. We push ourselves to learn with empathy and foster a culture of ownership, mentorship, and inclusion. Since launching in 2020, AcuityMD has partnered with organizations ranging from innovative growth-stage companies to Fortune 500 MedTech leaders. Together, we're helping accelerate the adoption of medical technologies that improve patient care. Equal Opportunity AcuityMD is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcomed, respected, and empowered to do their best work. We encourage candidates of all backgrounds and experiences to apply.

Analyze and investigate data issues, improve platform quality, and develop software engineering skills. | Bachelor's degree in quantitative field, 0-2 years experience, SQL skills, strong analytical and communication skills. | Data Analyst | Software Engineering Track AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. In this role, you'll investigate customer questions about the data that powers critical business decisions while building the technical foundation for a career in software engineering. As part of our Software Engineering Track, you'll become an expert in AcuityMD's data platform, develop advanced SQL and Python skills, learn modern AI-assisted development practices, and partner closely with experienced engineers to improve our products. Team members who demonstrate strong technical growth and engineering fundamentals will have the opportunity to transition into Junior Software Engineer roles. Team Mission The Data Team is on a mission to represent medical reality by transforming raw data into products that directly generate value for customers and help bring cutting-edge medical technology to the patients who need it most. We thrive on the challenge of turning complex healthcare data into simple, trusted, and actionable insights while continuously improving the quality and intelligence of our platform. As part of this team, you'll build deep expertise in our data assets while partnering closely with engineers and product teams to strengthen the accuracy, reliability, and customer impact of everything we deliver. Responsibilities Customer Data Investigation • Investigate customer questions about data displayed throughout the AcuityMD platform using SQL. • Research issues end-to-end, identify root causes, and validate findings across multiple data sources. • Distinguish between expected platform behavior, customer education opportunities, and true product defects. • Communicate findings clearly to Customer Success, Support, and customers when appropriate. • Create detailed engineering tickets with reproduction steps, supporting evidence, and root-cause analysis. Platform & Product Improvement • Build deep expertise in AcuityMD's data model, business logic, and data pipelines. • Partner closely with Engineering, Product, Customer Success, and Support to improve platform quality and customer trust. • Identify recurring issues and opportunities to improve data quality, tooling, and operational processes. • Help Engineering validate fixes and ensure customer issues are fully resolved. Software Engineering Track • Expand your technical skills in Python, AI-assisted development, Git, and modern software engineering practices. • Learn how production software is designed, built, tested, and maintained by working alongside experienced software engineers. • Take on increasingly technical projects as your skills grow. • Build the technical foundation needed to transition into a Junior Software Engineer role through demonstrated performance and technical development. Your Profile • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, or another quantitative discipline (or equivalent practical experience). • 0–2 years of professional experience. Recent graduates and candidates with relevant internship experience are encouraged to apply. • Experience writing SQL to analyze or investigate data. • Strong analytical and problem-solving skills with the ability to investigate ambiguous questions and identify root causes. • Excellent written and verbal communication skills. • Curiosity, ownership, and a passion for learning new technologies. • Interest in building a long-term career in software engineering. • Comfortable working in a collaborative, fast-paced startup environment. Nice to Haves • Experience with Google BigQuery or other modern cloud data warehouses. • Experience writing Python. • Familiarity with AI-assisted development tools such as ChatGPT, Cursor, or GitHub Copilot. • Experience working with large analytical datasets. • Exposure to Git, software development workflows, or programming through internships, coursework, or personal projects. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, candidate experience, and market data. Base salary range: $80,000–$100,000 USD. You must have an eligible work permit in the USA to be considered for this position. We Offer • Remote Work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. • Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. • Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for employees and 75% paid for dependents. • Home Office Stipend: $1,000 to invest in remote office equipment plus Wi-Fi reimbursement. • Learning Budget: Reimbursement for relevant learning and professional development opportunities. • Optional Team Retreats: We meet in person multiple times each year for collaboration and team building. • Parental Leave: 8–16 weeks of fully paid, flexible parental leave. • Competitive Compensation: Competitive salary, equity, and comprehensive benefits. Who We Are We are builders inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems with simple, innovative solutions. We push ourselves to learn with empathy and foster a culture of ownership, mentorship, and inclusion. Since launching in 2020, AcuityMD has partnered with organizations ranging from innovative growth-stage companies to Fortune 500 MedTech leaders. Together, we're helping accelerate the adoption of medical technologies that improve patient care. Equal Opportunity AcuityMD is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where everyone feels welcomed, respected, and empowered to do their best work. We encourage candidates of all backgrounds and experiences to apply.

Manage a large book of business to drive platform adoption, renewals, and growth by partnering with sales and providing strategic insights to customers. | 3-5 years in Customer Success for Enterprise SaaS or related scaled client success experience, strong communication, organizational skills, and eagerness to learn technical platform aspects. | Customer Success Manager AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients. Customer Success Managers are trusted advisors to key stakeholders at our accounts, delivering strategic insights to drive their business initiatives. Additionally, this role will be primarily responsible for guiding users and organizations through ongoing platform adoption and value recognition. Customer Success Managers are successful by leveraging scalable resources and tactics to drive deep product adoption and ensure long-term customer retention and growth. Team Mission We are building a best-in-class Commercial Team and establishing a repeatable go-to-market motion. We are hiring a team of high caliber Enterprise SaaS sales, marketing, and customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers across the Medical Device Industry. Our Commercial Team takes a proactive, consultative, and high-touch approach when working with customers, investing heavily in pre-sales through onboarding and training to ensure customers are on the road to success from Day 1. We strongly encourage people of all backgrounds to apply. Responsibilities Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases. Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance. Create scalable resources and programs to proactively support a large variety of business use-cases across the Medical device lifecycle. Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term. Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions. Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD. Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD. Your Profile You have 3-5 years of experience in Customer Success for Enterprise SaaS, scaled or digital client success experience preferred, and/or in the Medical Technology industry. You’re able to quickly develop personal relationships with customers and colleagues through empathy and deep curiosity. You are comfortable leveraging various software tools and AI to drive efficiency and effectiveness You have the eagerness to learn and dig deep into technical aspects of the platform. You’re proactive and self-driven, and bring infectious energy and resiliency. You are an excellent verbal and written communicator (email & PPT). You’re highly organized with ability to multi-task and prioritize different assignments. You are comfortable with change (tooling, processes, etc) Nice to Haves Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms. Understanding of how to leverage scaled communication tooling like Zoom webinars, email campaigns, and other methods of delivering customer facing content. Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work. You must have an eligible work permit in the USA or Canada to be considered for this position. AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. OTE salary range: $130,000-$160,000 We Offer: Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees. Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work. Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents. Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement. Learning Budget: Reimbursements for relevant learning and up-skilling opportunities. Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings. Parental Leave: 6-12 weeks of fully-paid, flexible parental leave. Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health). Competitive compensation with equity upside. Who We Are: The Company: We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We're backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors. The Product: AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients. AcuityMD is an Equal Opportunity Employer AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.