Acquia

Design and scale partner programs with governance and integrated planning. | 7+ years in partner programs or channel operations with strong program management and relationship skills. | About Acquia Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. We are looking for a Senior Partner Programs Manager to help build and scale our Partner Programs, Strategy & Operations function. This role is the operating backbone of the Partner organization: you will establish the operating rhythm, drive integrated planning and governance, and create a single source of truth across partner initiatives. You will also be a lead architect of our new Resell Program (rules of engagement, bookings guide, product & pricing book), own our Partner Program Guide, and build the on-ramp playbook that carries new partners from signed agreement through certification. This is a high-visibility role for a partner programs veteran, someone who has built programs from the ground up, is deeply comfortable with partner economics and governance, and is genuinely energized by spending time with partners. This role reports directly into Director, Partners and will be a key partner to Sales, Channel, Product, Engineering, Marketing, Operations, Finance, and Legal. RESPONSIBILITIES Program Design & Partner Lifecycle Own the design, documentation, and rollout of our new Resell Program, including rules of engagement (ROE), the bookings guide, and the product & pricing book. Own the ongoing maintenance and updates of our Partner Program Guide, ensuring it stays current, accurate, and easy for partners and internal teams to reference. Build and maintain the on-ramp playbook: a structured sequence of activities, resources, and milestones that takes a newly signed partner from agreement execution to certification completion. Lead the design and documentation of global process standards across key partner lifecycle domains, including partner onboarding, partner lead management, deal registration, co-sell motions, attribution, incentive management, and partner renewals. Design strategic programs that advance our broader partner strategy, from concept through documentation and launch. Drive the operational and Partner Portal design work needed to support the Resell Program and broader partner programs, mapping workflows, removing friction, and improving the end-to-end partner experience. Help shape and operationalize unified subscription management across the partner ecosystem, working cross-functionally to drive the underlying process and systems changes. Collaborate closely with Partner Operations and Systems teams (e.g., Partner Portal, Salesforce) to ensure programs are supported by scalable, well-maintained tooling. Serve as a trusted, high-energy point of contact for partners, building strong personal relationships, representing the voice of the partner internally, and attending partner events and conferences. Operating Rhythm & Governance Establish and run the operating rhythm for the Partner organization, including integrated planning cycles, governance forums, and a single source of truth across partner initiatives. Establish program management rigor across partner initiatives, including goals, milestones, dependencies, decision points, risk tracking, and executive readouts. Establish governance structures and drive consistent global adoption of standardized partner processes across the matrixed organization. Drive continuous improvement by identifying process breakdowns, diagnosing root causes, and simplifying how the Partner organization operates. Manage and grow our partner program governance forums, including the Strategic Partner Advisory Council, from agenda-setting through follow-through on action items. Help define and refine scalable operating models across partner-led motions, and translate strategic initiatives into clear process, policy, and system requirements. QUALIFICATIONS 7+ years of experience in partner programs, channel operations, or partner management, with a track record of designing and running programs, not just supporting them. Demonstrated experience building or significantly evolving a resell, reseller, or similar partner transaction program, including ROE, pricing, and bookings governance. Strong program and project management skills, comfortable owning goals, milestones, dependencies, risk tracking, and executive-level readouts across multiple concurrent initiatives. Strong track record of building genuine, trusted relationships with external partners; known for being someone partners want to work with. Comfortable operating with ambiguity, defining new processes, and adapting quickly as priorities shift. Excellent written and verbal communication skills, including the ability to translate program mechanics into clear documentation and partner-facing materials. High energy, detail-oriented, and willing to travel for partner events, advisory councils, and conferences. Strong interpersonal, collaboration, and influencing skills, with experience aligning stakeholders across Sales, Legal, Finance, and Operations. DESIRED EXPERIENCE Experience designing or operating a Partner/Reseller Advisory Council or similar strategic partner governance body. Experience with partner or subscription management models, including unified or consolidated subscription management initiatives. Strong working knowledge of Salesforce and Partner Relationship Management (PRM) or partner portal platforms. AI-first mindset, with interest in using AI tools to improve program design, documentation, and operations. Experience in the software/SaaS industry; familiarity with Drupal, DXP, or the broader digital experience platform space is a plus. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation. Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Pay Range $135,000—$150,000 USD

Manage full sales cycle for Acquia Source SaaS CMS in mid-market accounts, engage senior executives, develop relationships, and collaborate cross-functionally to drive sales. | Bachelor’s degree, strong sales and client origination experience preferably with CMS, ability to negotiate large deals, work in fast-paced tech environment, and confident C-suite communication skills. | Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in the U.S., Acquia has been named a top software company by The Software Report, rated a leader by the analyst community, and named a top place to work by the Boston Globe and the Boston Business Journal. We are Acquia. We are building for the future and we want you to be a part of it! As the Acquia Source Account Executive, Mid-Market, you will... Responsible for selling Acquia Source, our next generation, AI-powered SaaS CMS, powered by Drupal - the most secure and scalable CMS on the planet. Identify new business opportunities, manage, and close deals in Acquia Mid-Market account and prospect base Engage with senior level executives within these organizations Develop positive relationships and identify prospect needs at all decision-making levels Stay current on competitor offerings and be able to identify their strengths and vulnerabilities Turn client feedback into meaningful strategies to drive new Acquia Source opportunities business and address competitive risks Influence client decisions and advocate for client needs to broker win-win solutions Work closely with various functional teams including Pre-Sales Solution Engineering, Product Development to ensure seamless implementation and product market fit for our solution Handle full-life cycle sales in an individual contributor environment Collaborate efficiently across internal teams and nurture an atmosphere of trust and open communication Engage with our channel partners and various subject matter specialists to drive sales opportunities. Work cross-functionally with demand generation and marketing teams to cultivate pipeline You’ll enjoy this role if you are/have… Intellectual agility and an entrepreneurial attitude; demonstrates drive, initiative, energy and sense of urgency in acquiring and serving clients Ability to learn and absorb new products quickly and rapidly adapt to changing business and customer demands Smart, results-oriented, upbeat, and has regularly out-performed his or her peers Looking for aggressive career growth Passion, drive, and creativity What you’ll need to be successful... Bachelor’s Degree Strong sales/client origination experience, preferably with CMS experience Experience negotiating large strategic deals including all phases of client development: prospecting, proposal development, negotiation and ongoing relationship management Experience and the know-how to work in a start-up, fast paced technology environment Strong understanding of the SaaS business model for solutions delivery Confident presentation skills, and must have 'presence' in front of the C-suite customer with the communications skills to articulate a value proposition to a wide range of organizational and functional levels Acquia is proud to provide best-in-class benefits offerings to our employees and their families in maintaining both a healthy body and a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Lead GTM strategy and execution for new SaaS product launches, develop positioning and messaging, enable sales and partners, manage product release communications, and analyze market trends. | 5+ years product marketing experience in B2B SaaS, proven product launch success, strategic mindset, storytelling skills, cross-functional leadership, and data-driven decision making. | Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. The Role Acquia is seeking a strategic, results-oriented Principal Product Marketing Manager to be the commercial catalyst for our next wave of innovation. This is a high-visibility, high-impact role where you will own the end-to-end go-to-market (GTM) strategy and ongoing commercial success for a newly launched SaaS product, while also building the playbook for future product introductions. You will be the bridge between our product, sales, and marketing teams, responsible for defining the market narrative, equipping our global sales force to win, and driving the adoption and growth of our most innovative solutions. If you are a master storyteller, a strategic thinker, and have a passion for bringing groundbreaking products to market, this is the role for you. What You'll Do: Go-to-Market (GTM) Strategy & Execution: Develop and execute comprehensive, data-driven GTM strategies for a new SaaS product and future innovations. Define and refine the Ideal Customer Profile (ICP) and key buyer personas to ensure laser-focused market traction. Positioning & Messaging: Craft differentiated, compelling, and clear product positioning and messaging that resonates with our target buyer personas. Articulate a clear value proposition that translates complex technical features into tangible business outcomes. Release Communication: Manage the GTM strategy for the ongoing product roadmap. Create and execute a communications plan for major and minor SaaS releases to drive customer adoption of new features and communicate continuous value. Sales & Partner Enablement: Be the subject matter expert who empowers our global sales and partner organizations to succeed. You will create and deliver high-impact sales tools, including pitch decks, battlecards, competitive intelligence briefs, product datasheets, and training materials. Launch Leadership: Lead the planning and execution of world-class product launches. Establish a repeatable commercialization framework that can be adapted for a pipeline of future products, ensuring consistency and excellence. Market & Competitive Intelligence: Act as the voice of the customer and the market. Conduct in-depth research to understand market trends, customer needs, and the competitive landscape to inform product strategy and GTM motions. Content & Demand Generation Partnership: Collaborate with marketing teams to create compelling content (e.g., blog posts, webinars, whitepapers, case studies) and inform demand generation campaigns that drive pipeline and product adoption. Pricing & Packaging: Provide data-driven insights and recommendations to the product and finance teams on pricing and packaging strategies to optimize for market adoption and revenue growth. Performance Measurement: Define, track, and report on key performance indicators (KPIs) for launch and commercialization efforts, using data to merchandise success and identify areas for optimization. What You'll Bring: Experience: 5+ years of product marketing experience, with at least 5 years in a B2B SaaS or enterprise software environment. Proven Launch Success: A demonstrated track record of successfully launching new technology products from concept to market leadership. You have stories to tell about navigating ambiguity and driving results. Strategic Mindset: The ability to think strategically about complex business and technology challenges, while also being able to roll up your sleeves and execute flawlessly. Exceptional Storyteller: You are a master at translating technical capabilities into inspiring and compelling narratives. You possess outstanding written, verbal, and presentation skills. Cross-Functional Leadership: Proven ability to lead, influence, and collaborate effectively with cross-functional teams (Product Management, Sales, Marketing, Engineering, Customer Success) without direct authority. Data-Driven & Analytical: A deep-seated belief in using data to drive all decision-making. You will leverage quantitative and qualitative insights to define strategy, measure performance, and tell a compelling story about our market impact. Self-Starter: A proactive, curious, and adaptable individual who thrives in a fast-paced, high-growth environment. Preferred Qualifications: Experience in the Digital Experience Platform (DXP), Content Management System (CMS), or MarTech industry. Experience with Product-Led Growth (PLG) strategies and motions. MBA or advanced degree is a plus. Why You’ll Love It Here: Impact: You will be at the center of Acquia’s innovation engine, directly influencing the success of our most strategic product initiatives. Growth: This role offers significant opportunities for professional growth and visibility across the organization. Culture: We have a collaborative and inclusive culture that values curiosity, bold ideas, and a commitment to "Give Back." Benefits: We offer competitive compensation, comprehensive health benefits, generous paid time off, and a flexible work environment. We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

The Senior Solutions Engineer will develop a deep knowledge of Acquia’s products and create tailored solutions for prospective customers. They will also facilitate the transition from sales to delivery by orienting teams to the solution design. | Candidates should have a BSc or similar technical degree and at least 5 years of experience in a Solutions Engineer role. Experience in sales and a passion for technology and problem-solving are also required. | Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out. Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! Career Exploration at Acquia Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary. Acquia is seeking a Senior Solutions Engineer to join our Pre-sales team. Someone to evangelise Acquia to our potential customers; to work with our prospective customers to develop strong technical solutions that map to their business needs. Location: flexible location with occasional visit to our office in Reading In this role, you will: Develop a deep knowledge of Acquia’s products, solutions, and value propositions Create solution proposals, presentations, and other customer communications Gather customer business needs to tailor the right solution with the Acquia products to help the customer succeed Combat competitive threats in accounts and educates the customer on Acquia’s key values and benefits Anticipate potential challenges for the proposed project plan and brings those to the customer attention with a resolution Facilitate smooth transition from sales to delivery by orienting the appropriate teams to the solution design Engage with peers on technical matters and helps educate others on Acquia’s key values and benefits Summary: Acquia’s Solutions Engineers communicate how Drupal and Acquia can help them succeed. You'll research, scope, estimate and present Drupal solutions for enterprise-grade web sites and applications. You'll also act as a key conduit between our business development team and our engineers and consultants, both helping sales staff to better position Drupal and Acquia’s solutions, as well as bringing feedback from customers back into the development of new products and processes. Required Education and Experience: BSc or similar Technical degree with strong preference for Computer Science, IT, Information Services or similar 5 years experience in a Solutions Engineer role. Experience in sales Desired Knowledge and Skills: Loves Technology Loves Problem Solving Has a desire to go in-depth on technical solutions Has had hands-on knowledge with some of the current industry leading technology (in a classroom or real world setting) Demonstrates an ability to learn new technologies and effectively communicate those concepts to others Professional Skills: Excellent interpersonal skills (detail-oriented) Excellent communication skills Demonstrates good questioning techniques and effective interpretation skills Demonstrates ability to work as a team on large complex projects Possesses an effective presentation capability with both small and medium sized audiences Passion for open source and for helping us build a hot and growing start-up A keen interest in learning Drupal and relevant WCM application architecture We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals. Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job. Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. § 8-5-201. Information regarding benefits are linked here.

Maintain and grow existing customer accounts by managing relationships, resolving issues, and coordinating renewals. | 1+ year customer interaction experience, strong communication and collaboration skills, ability to drive account retention, and familiarity with CRM and Google Suite tools. | Acquia is the open source digital experience company. We provide the world's most ambitious brands with technology (built around Drupal) that allows them to embrace innovation and create customer moments that matter. At Acquia we believe in the power of community and collaboration - giving our customers the freedom to build tomorrow on their terms. Headquartered in the U.S., we have been named as one of North America’s fastest growing software companies as reported by Deloitte and Inc. Magazine, and have been rated a leader by the analyst community and named one of the Best Places to Work by the Boston Business Journal. We are Acquia. We are building for the future of the web, and we want you to be a part of it. We are seeking an ambitious Customer Account Manager responsible for developing & maintaining existing customer relationships. This role will proactively engage in the day-to-day management of the account including issue resolution. They will become the customer’s advocate within Acquia creating a positive customer experience that ultimately results in the renewal of the subscription. This role will work directly with Sales, Technical Support and Finance. This position is designed for someone who has a high attention to detail and strives for customer satisfaction. This is a great opportunity to hit a hot market with best-of-breed open source technology and be the front lines of our Account Management program. Summary: Maintain account retention while providing exceptional customer service and developing client relationships Identify and close entitlement change opportunities within existing customer base Coordinate with business users and procurement to ensure timely execution of renewals Update and maintain Sales and Customer Success database as appropriate Generates trusted relationships with customers Ability to manage multiple systems and administration at once Job Requirements: 1+ year experience interacting with customers and internal stakeholders Strong leadership, teamwork, communication & cross-group collaboration skills Must be able to proactively drive account retention with minimal oversight from management Can explain/present solutions in the context of the business requirement Can identify expansion opportunities when speaking to a customer Incredibly detail oriented, ability to manage multiple/conflicting priorities. Ability to perform in a fast paced environment Google Suite (Gmail, Google Calendar, Google Docs/Sheets, etc.) experience a plus Experience with Salesforce.com, Gainsight, or other CRM tools are a plus Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.