Acorns

Lead payments and billing infrastructure evolution to improve customer experience and scale systems globally. | 5+ years technical program management in fintech with payments expertise and strong technical savvy. | Technical Program Manager, Payments & Billing | Acorns At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values: Lead With Heart, Make Bold Decisions, Always Build Trust, Never Stop Growing, and Find a Way. These values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands. Acorns is seeking a Technical Program Manager to lead the evolution of our Payments, Billing, and Account Linking infrastructure. In this role, you will be the architect and operator of the payment, point of sale, and money movement systems for millions of customers. You will focus on identifying improvements in the current systems and own the delivery of new product launches to provide the highest quality customer experience while maintaining a robust financial posture and scaling our systems for global use. Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA. What you will do at Acorns: • Infrastructure Strategy: Collaborate with Engineering, Finance, and Data Science to define and execute the payments and billing roadmap, ensuring Acorns’ management of funding sources and account linking is able to scale and our billing platform is dynamic to enable net new product opportunities. • Seamless Account Linking: Identify areas of opportunity and drive the delivery of improvements for bank account connectivity, improving the customer experience across account linking and verification experiences and building sophisticated monitoring to prevent blind spots and future issues. • Billing and Payment Excellence: Develop the strategy for how Acorns will leverage technologies like Recurly, Apple Pay, Google Pay, debit card providers, and ACH to reduce friction for our customers and implement the proper controls to prevent future billing concerns, optimizing the customer experience and delivery high quality product improvements. • Frictionless Money Movement: Expand Acorns ecosystem beyond Apple Pay and Google Pay to include future integrations like Venmo, Zelle, and other emerging rails, optimizing both the backend architecture and the customer experience. • Operational Efficiency: Treat operations as a customer by driving workflow strategies and tools that help scale the internal team's value and efficiency in managing payment exceptions and billing inquiries. • Vendor & Partner Management: Lead high-stakes relationships and technical integrations with processors, bank SaaS providers, payment vendors, and merchants. What you will bring to Acorns: • Technical Product Mastery: 5+ years of Technical Program Management experience in Fintech, with a proven track record of running complex projects that balance technical constraints with customer needs. • Payments Expertise: Strong foundational knowledge of the mechanics of apple pay, google pay, credit/debit cards, prepaid cards, and the nuances of working with payment processors, point of sale systems, and banking institutions. • Technical Savvy: An understanding of APIs, SQL, and the mechanics of payment processing and account linking (e.g., Plaid). • Account Connectivity Knowledge: Deep understanding of account connectivity (e.g., Plaid, manual linking, and automated verification) and how to optimize these for conversion and security. • Customer Obsession: A mindset that prioritizes both the Acorns customer and our internal operations team, with the ability to build a seamless payment platform that reflects our brand. • Scientific Approach: Expertise in data analysis and the ability to articulate using data the tradeoff between enhancing security postures against adding friction to the customer experience. • Hunger to deliver game-changing products. • Exceptional drive and precision in delivery. • A belief that your work is tied to your life's mission. • Optimistic about the potential of societal change. You are not expected to have experience with all listed requirements. If you feel passionate about Acorns' mission, vision, and values, please apply. What we offer: • Competitive salary and stock options • A comprehensive benefits package for you and your family • Flexible work location, hours, and paid time off • 401(k) matching • Monthly Acorns account contribution & GoHenry account for your family • Mindfulness and Financial Wellness resources, Headspace and Addition Wealth • Acorns Career Development Program (Ongoing training sessions, development plans, development check-ins, Cornerstone’s online training platform) • Roots Leadership Program for Emerging Leaders • Community week onsite gatherings and various virtual events • Talented and motivated team members who care deeply about one another, our mission, and our customers. • The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges. About Acorns: Acorns is a financial wellness app that helps everyday people and families save and invest money for the long term. Since 2014, Acorns has grown into a global company with multiple life-stage products serving the needs of kids, teens, adults, and parents. Named one of Time’s “World’s Best Brands of 2024,” Acorns has helped over 14 million people save & invest over $25 billion dollars, much of it from spare change and small amounts. Compensation Information: The pay range for this position at commencement of employment is expected to be between $150,000 and $170,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time. Work Authorization: Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit www.e-verify.gov. Would you like me to refine the technical requirements further or perhaps create a social media post to promote this new opening?

Design email campaigns and web experiences that reflect the Acorns brand. Collaborate on website updates and carry work from concept to handoff. | Candidates should have 5+ years of design experience and pro-level skills in Figma. They should be organized, proactive, and able to thrive in a fast-moving environment. | At Acorns, our mission is to look after the financial best interests of the up-and-coming, beginning with the empowering, proud step of micro-investing. How do we accomplish our mission? Our values. Lead With Heart - With compassion, integrity, and tenacity, inspire yourself and others to move past all previous thresholds of possibility Make Bold Decisions - We are creating a new world. Be optimistic, adventurous, and courageous. Leap fearlessly into the future Always Build Trust - Say what you mean, mean what you say, and do what you say you’re going to do. We are all owners. We are one team Never Stop Growing - Change IS the constant. Stay hungry and curious. Be relentless in the pursuit of progress Find a way - Never settle, no excuses, nothing is impossible. Just make it happen Our values guide us, and our mission drives us. Come join us and help deliver financial wellness for the whole family, putting the tools of wealth-making into everyone’s hands _________________________________________________________________________ Senior Designer, CRM & Web (Contract) | Acorns Acorns is seeking a seasoned freelance designer to help bring the Acorns brand to life across CRM and web. You'll design emails, web experiences, and work with squirrels (a lot). You’ll need to be just as comfortable zooming out to understand the “why” as you are zooming in to finesse the details. One day might be a sprint on a new landing page. The next, a round of CRM designs in Figma. If you can bounce between projects, self-manage with confidence, and bring ideas to the table, you’ll fit right in. This contractor role is for a duration of 2 months, requiring 40 hours of work per week. Acorns is a remote-first organization, offering the flexibility to work remotely within the United States, while providing optional access to office space in Irvine, CA. What you will do at Acorns: Design email campaigns in Figma that reflect our brand and drive impact Partner on website updates, new pages, and design explorations Interpret briefs, connect the dots, and carry work from concept to handoff Design with clarity, always putting the customer first Bonus if you can bring some illustration magic to the table What you will bring to Acorns: 5+ years of design experience Pro-level Figma skills and organization and strong visual instincts Strategic thinker with a hands-on maker mindset Clear communicator and collaborative partner Organized, proactive, and able to thrive in a fast-moving environment Thirst for delivering game-changing products Exceptional drive and precision in delivery A belief that your work is tied to your life's mission Optimistic about the potential of societal change You are not expected to have experience with all listed requirements. If you feel passionate about Acorns' mission, vision, and values, please apply. What we offer: Competitive hourly rate Talented and motivated team members who care deeply about one another, our mission, and our customers. The rare opportunity to create a new world. We inspire one another every day to do meaningful work that solves big societal challenges. About Acorns: Acorns is how everyday consumers save & invest for the long term. By putting the tools of wealth-making in everyone's hands, Acorns has become the largest subscription service in U.S. consumer finance, serving over 10 million everyday Americans. Today, Acorns is a global company across five countries with three distinct products, including GoHenry, the leader in money management and financial education for kids in the US and UK, and Pixpay, a leading European money manager for teens. At Acorns, customers get automated investing in diversified portfolios, a simple retirement product, a bank account that helps people spend less to invest more, and bonus investments from 20k brands. Parents can easily invest in their kids and get money news they can use to grow at every life stage. From acorns, mighty oaks do grow! Compensation Information: The pay range for this position at commencement of employment is expected to be between $57/hour and $67/hour; commensurate with experience and qualifications. Company reserves the right to modify hourly rate at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Work Authorization: Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visit www.e-verify.gov