Ace Hardware

Assist in managing overall store operations, customer service, and staff development. | Previous retail management experience, hardware knowledge, strong communication skills, physical ability to handle merchandise. | About Us We are a locally owned and operated chain of Ace Hardware stores and it is our mission to promote the “Neighbors Serving Neighbors” environment. Our culture celebrates employee creativity and ideas, all while delivering an outstanding customer experience. With a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. We also celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. General Summary The Assistant Manager helps to manage overall store operations and the achievement of company goals and directives. Responsibilities include helping to manage overall store operations and the achievement of company goals and directives. The Assistant Manager will also help to maximize store sales and profitability, along with minimizing expenses. The ideal candidate will share our goal to “Amaze Every Customer Every Time.” Essential Duties & Responsibilities: • Provide positive representation of store. • Proactively assist customers in solving problems. • Provide a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration. • Possess excellent product knowledge and knowledge of store layout and location of products. • Ensure a positive, professional and safe work environment for all associates. • Supervise the “general operations” of the entire store. • Work with General Manager on all aspects of running the store. • Implement new Standard Operating Procedures into store execution. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Ensure that weekly price changes and label updates are completed timely and accurately. • Oversee all cashiering functions including training, maintenance, audits, and reports. • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). • Assist in training and development of all associates. • Perform all other duties as assigned. Position Requirements: • Previous retail management experience (preferred) • Hardware experience (REQUIRED) • Extra consideration for prior Ace Hardware experience • Strong written and verbal communication skills • Able to stand for extended periods of time • Able to walk, climb ladders, and bend to perform job duties • Able to handle and move merchandise and fixtures up to 40 pounds Benefits: • Employee Discount • Medical, Dental, and Vision Insurance • Paid Time Off • Quarterly Bonus Incentive Plan Be a part of our story... Like most people, we love a great story. And we’re fortunate to live a story that our community has helped us write every day! It all started in Clarkston in 2016, and in 2022, we expanded to Commerce. Now, we’re proud to announce the opening of the Walnut Lake store in December 2025! The story continues to grow, and we couldn't be more excited for what’s ahead. Welcome to Ace Hardware of Clarkston, Ace Hardware of Commerce, and now Ace Hardware of Walnut Lake! We are the area's only locally owned and operated Ace Hardware, and we are neighbors serving neighbors. The Clarkston location has a rich history—it originally opened as Damman Hardware in the early 90s, then became Ace Hardware about 10 years later. Like all stories, there are chapters of change, and in early 2016, the previous owners decided to close the store. As local residents with a passion for hardware, we saw an opportunity to bring the store back to life. After several months of renovation and updates, we proudly reopened the store as Ace Hardware of Clarkston in October 2016, giving locals the chance to shop local once again. The success we built in Clarkston inspired us to do it all over again in 2022 with Ace Hardware of Commerce. After another round of extensive renovations, we reopened the Commerce location, continuing to serve the community with a commitment to local service and expertise. Fast forward to December 2025, and we are thrilled to welcome our third location, Ace Hardware of Walnut Lake. This new store is an exciting milestone for us, and we’re eager to continue growing with and serving our neighbors. More to come as we expand our reach and provide even more opportunities for our community to shop local! We believe that the best service and the personal touch can only come from a locally owned business. We’re proud to be the only locally owned Ace Hardware in the area. When your store is run by neighbors instead of a big corporation, you’ll notice the difference, both as a customer and as an associate. Our family is excited to keep growing and serving for many more years. It’s been an honor to see the community embrace us so warmly. In our first year, we were named the area’s top hardware store by readers of The Clarkston News, and we’ve received that recognition every year since. We’ve been awarded the Pinnacle Performance Award every year from Ace Hardware, honoring us as one of the best-performing stores in the country. We were also humbled to receive the Clarkston Community Collaboration Award for our efforts in making Clarkston a better place. In our second year, we were recognized with the Beacon Award as one of the nation’s best new stores. And in January 2023, we were named The Coolest Hardware Store 2023 by Ace Hardware Corporation! None of this would be possible without our incredible team. We take pride in our diverse group of associates, from high school students to staff members with decades of experience. We’re lucky to learn from one another and work together as a family. As we continue growing, we’re looking for passionate individuals to join our team. Whether you’re in Clarkston, Commerce, or Walnut Lake, we’re here to serve our community—and we’d love for you to be a part of that journey. Thank you for considering us for your future employment. We can’t wait to meet you! Best Regards, The Haley Family

Identify and develop new high-value customer relationships, manage full sales cycle, and collaborate with sales teams to ensure account growth. | Minimum 3 years in new business development or territory management, with experience in hard-lines industry preferred, and ability to travel 75% of the time. | Business Development Manager (1) Opening within the geographic locations listed below. Ideally, we are targeting candidates who live in close proximity to Portland, ME; Boston, MA; Albany, NY; Providence, RI; or Hartford, CT. The Job As the Business Development Manager (BDM), you will be responsible for finding and signing new high-value customers for Emery Jensen across our key customer channels: Pro Lumber, Pro Paint and Hardware Stores/Home Centers. This position identifies prospects, develops a pipeline, determines the needs of specific prospects and shares the Emery Jensen value proposition to meet those needs. The Business Development Manager is an ambassador for Emery Jensen, developing relationships with industry organizations, vendor partners, and prospective customers. This position will also work closely with the Emery Jensen sales team, helping new customers transition to their Territory Managers during the early months after signing customers. What you will do… The BDM will have responsibilities for the account throughout the full 12 month sales cycle and will need to communicate effectively with the local Territory Manager to insure the growth of the account to its full potential over this period. The focus of the BDM will be on full-conversion opportunities in which Emery-Jensen will become the primary distributor of hardware, paint and/or fastener products to the prospective retailer. Increase top-line sales for Emery Jensen but will also be required to target prospective customers and develop a sales approach with company profitability in mind as well. Understanding the return on investment, customer life time value and the basic fundamentals of Emery Jensen’s financial model will be critical in successfully targeting and signing new business. Demonstrate a basic understanding of the ‘levers’ that create a profitable customer relationship and develop sales approach around optimizing these ‘levers’. Actively research, pursue and open prospective customers within defined sales channels by clearly articulating and executing on the Emery Jensen value proposition. Maintain a weekly prospect pipeline with measurable results. Present Pre/Post Call plan showing measurable and manageable improvement towards conversion of customer. Pre-Call: Decision Maker, Business focus, competition, what needs to be accomplished. Post-Call: Opportunity, plan for solution, ROI on customer conversion, customer life time value. Utilize Emery Jensen marketing and merchandising material/initiatives to strategically present solutions to prospective customers. Participate in national industry organizations; NRLA, NLBMDA, etc.; attend industry events (shows, roundtables, etc.) with an established approach/communication plan aimed at signing prospective customers; proactive build relationships with field sales teams from national partners: LMC, LBMA, Ben Moore. Actively communicate with Territory Managers and develop a plan for transition of newly opened accounts over to appropriate Territory Manager. Manage expenses relating to travel, meetings, membership to organizations and conversion resources in accordance with overall expense budgets set by Emery Jensen. Attend industry trade shows with a ‘show plan’ to further business development efforts. What you need to succeed… College degree or equivalent required. Minimum of 3 years in new business development or territory manager position. Comfortability with cold calling and a track record for success. Knowledge/experience in the hard-lines industry preferred. Existing book of business highly preferred. Intermediate experience with Microsoft Excel, PowerPoint, Business Intelligence system, CRM tools Travel 75% of the time, and should reside in one of the following areas listed above. #LI-AC1 Compensation Details: $98000 - $110000 Why should you join our team? We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Emery Jensen is different. These things are important to us. They represent our commitment to the company, our employees, and our customers. In addition to providing our employees a great culture, Ace / Emery Jensen also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including: Incentive opportunities, based on role/grade level (rapid company growth over the past 3 years resulted in incentives being paid out above 106.6% of your target opportunity!) Generous 401(k) retirement savings plan with a fully vested matching contribution the first year and annual discretionary contribution (once eligibility requirements have been met). Over the past 3 years, company contributions (matching & discretionary) for fully eligible employees have averaged 7.3% of total eligible compensation. Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire Your career at Emery Jensen is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation Emery Jensen invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review We know the work environment matters. That’s why Emery Jensen holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more! Employee discounts on the products we sell (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more Birth/Adoption bonding paid time off Adoption cost reimbursement Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events Identity theft protection * Benefits are provided in compliance with applicable plans and policies. Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert We want to hear from you! Emery Jensen delivers wholesale products and best-in-class service to independent retailers in the Pro Lumber Yards, Home Centers, Paint, Hardware Stores, Decorating Stores, and E-retailer space. Our goal is to support sustainable and profitable growth for our customers by offering the broadest assortments, best pricing, and most knowledgeable team. We have national scale, a regional focus and the commitment to serve our customers and support each other. Come find out why a career with Emery Jensen is right for you. Equal Opportunity Employer Emery Jensen is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws. Disclaimer The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Emery Jensen Distribution position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview. This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Emery Jensen Distribution reserves the right to change job duties, including essential job functions, according to business necessity. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 60 countries. Headquartered in Oak Brook, Ill., Ace and its subsidiaries operate an expansive network of distribution centers in the U.S. and have distribution capabilities in Ningbo, China; and Cuautitlán Izcalli, Mexico. Since 1924, Ace has become a part of local communities around the world and known as the place with the helpful hardware folks. For more information, visit acehardware.com or newsroom.acehardware.com.

Assist in receiving, stocking, and maintaining store merchandise, while providing excellent customer service. | High school diploma or GED, retail experience preferred, ability to lift up to 25 lbs, standing and walking for extended periods. | About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Customer Service: • Provide a positive representation of Ace Retail Group. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Operate forklift with proper training. • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. • EXCELLENCE – Striving to be our best through continuous improvement and inspiration. • LOVE – Love the people, love the work and love the results. • INTEGRITY – Honesty, reliability, high character and ethical behavior. • GRATITUDE – Appreciating being in the business of serving others. • HUMILITY – A modest and respectful approach to leadership and work. • TEAMWORK – Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Formal retail experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $13.00 per hour For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Assist in receiving, stocking, pricing merchandise, and maintaining store cleanliness and organization. | High school diploma or GED, retail experience preferred, ability to lift up to 25 lbs, standing and walking required. | About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & Responsibilities Customer Service: • Provide a positive representation of Ace Retail Group. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Possess a friendly outgoing demeanor; work well with customers as well as associates. • Ensure all pages and calls are answered promptly, courteously and effectively. • Forward any customer complaint that cannot be handled to a member of management. • Possess strong product knowledge and knowledge of store layout and location of products. • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. Store Operations • Assist in creating a positive, professional and safe work environment. • Assist with receiving, checking in and stocking of merchandise throughout the store. • Assist with maintaining back stock levels. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. • Assist with merchandise resets through the store. • Provide assistance to Department Specialists, i.e. price changes, special orders. • Ensure signage is current throughout the store. • Operate forklift with proper training. • Communicate any Store Support Center issue to General Manager for follow up. • Communicate any merchandising, cost control or sales idea to General Manager. • Participate in store meetings. • Be professional in appearance and actions. • Perform all other duties as assigned. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. • EXCELLENCE – Striving to be our best through continuous improvement and inspiration. • LOVE – Love the people, love the work and love the results. • INTEGRITY – Honesty, reliability, high character and ethical behavior. • GRATITUDE – Appreciating being in the business of serving others. • HUMILITY – A modest and respectful approach to leadership and work. • TEAMWORK – Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Formal retail experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $12.50 Per Hour For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Manage overall store operations, ensure customer satisfaction, oversee inventory and merchandising, and lead staff training and development. | High school diploma or GED, retail management experience preferred, ability to lift up to 25 lbs, and standing/walking for extended periods. | About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Job Summary The Assistant Manager manages overall store operations and the achievement of company goals and directives. Essential Duties and Responsibilities Customer Service • Provide positive representation of Ace Retail Group. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Provide a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. • Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations • Ensure a positive, professional and safe work environment for all associates. • Supervise the general operations of the entire store. • Responsible for opening and closing the store. • Assist with the implementation of Store Support Center programs. • Ensure successful Loss Prevention, Safety and Internal Audits. • Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store. • Participate in weekly management staff meetings. • Communicate issues to the appropriate Store Support Center department with General Manager approval. • Assist with special projects within the district as set forth by the District Manager. • Implement new Standard Operating Procedures into store execution. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Ensure that weekly price changes and label updates are completed timely and accurately. • Oversee all cashiering functions including training, maintenance, audits, and reports. • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). • Visit competition to be familiar with what they are doing. • Perform all other duties as assigned. Inventory & Merchandising • Assist to ensure forklift operations and receiving is completed in a safe and efficient way. • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. • Responsible for maintenance of back stock levels. • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. • Assist with merchandise resets throughout the store. • Assist to ensure all signage is current in the store. • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates • Assist in training of all associates. • Actively recruit and promote the advancement of Ace Retail Group associates. • Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. Leadership • Manage all aspects of store operations in the absence of the General Manager. • Lead by example; be approachable by all associates and customers. • Participate in store meetings. • Communicate any merchandising, cost control or sales idea to the General Manager for follow up. • Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. • EXCELLENCE – Striving to be our best through continuous improvement and inspiration. • LOVE – Love the people, love the work and love the results. • INTEGRITY – Honesty, reliability, high character and ethical behavior. • GRATITUDE – Appreciating being in the business of serving others. • HUMILITY – A modest and respectful approach to leadership and work. • TEAMWORK – Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Previous retail management experience preferred. Hardware experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $18-$22/HR For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Assist in managing store operations, lead staff, and ensure excellent customer service in a retail hardware environment. | High school diploma or GED, retail management experience preferred, ability to stand, walk, lift up to 25 lbs, and climb. | About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Summary The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives. Essential Duties & Responsibilities: Customer Service • Project a positive representation of Westlake Ace Hardware. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Project a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration. • Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations • Ensure a positive, professional and safe work environment for all associates. • Supervise the “general operations” of the entire store. • Responsible for opening and closing the store. • Assist with the implementation of Store Support Center programs. • Help ensure successful Loss Prevention, Safety and Internal Audits. • Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store. • Communicate any operational or managerial issues to the General Manager in a timely manner. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Help ensure that weekly price changes and label updates are completed timely and accurately. • Assist with all cashiering functions including training, maintenance, audits, and reports. • Perform all other duties as assigned. Inventory & Merchandising • Help ensure forklift operations and receiving is completed in a safe and efficient way. • Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely. • Assist with maintenance of back stock levels. • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. • Assist with merchandise resets throughout the store. • Assist to ensure all signage is current in the store. • Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Leadership • Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising. • Lead by example; be approachable by all associates and customers. • Assist in training of all associates. • Participate in store meetings. • Communicate any merchandising, cost control or sales idea to the General Manager for follow up. • Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. • EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. • LOVE – Love the people, love the work and love the results. • INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. • GRATITUDE – We recognize that we are blessed to be in the business of serving others. • HUMILITY – We strive for greatness with a humble, modest and respectful attitude. • TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Previous retail management experience preferred. Hardware experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details $16-17/HR For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Manage overall store operations, ensure excellent customer service, and lead staff development. | High school diploma or GED, retail management experience preferred, ability to lift up to 25 lbs, and standing/walking for long periods. | About Ace Retail Group Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork. General Job Summary The Assistant Manager manages overall store operations and the achievement of company goals and directives. Essential Duties and Responsibilities Customer Service • Provide positive representation of Ace Retail Group. • Proactively assist customers in solving problems. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. • Provide a friendly, outgoing demeanor; work well with customers as well as associates. • Ensure all calls and pages are answered promptly, courteously and effectively. • Handle customer complaints. Work to resolve problems with the customer and have Ace Retail Group's best interest taken into consideration. • Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations • Ensure a positive, professional and safe work environment for all associates. • Supervise the general operations of the entire store. • Responsible for opening and closing the store. • Assist with the implementation of Store Support Center programs. • Ensure successful Loss Prevention, Safety and Internal Audits. • Work with General Manager and Assistant Manager - Merchandising on all aspects of running the store. • Participate in weekly management staff meetings. • Communicate issues to the appropriate Store Support Center department with General Manager approval. • Assist with special projects within the district as set forth by the District Manager. • Implement new Standard Operating Procedures into store execution. • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas. • Ensure that weekly price changes and label updates are completed timely and accurately. • Oversee all cashiering functions including training, maintenance, audits, and reports. • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment). • Visit competition to be familiar with what they are doing. • Perform all other duties as assigned. Inventory & Merchandising • Assist to ensure forklift operations and receiving is completed in a safe and efficient way. • Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures. • Responsible for maintenance of back stock levels. • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately. • Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability. • Assist with merchandise resets throughout the store. • Assist to ensure all signage is current in the store. • Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising. Hiring & Training of Associates • Assist in training of all associates. • Actively recruit and promote the advancement of Ace Retail Group associates. • Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers and Cashiers with the approval of the General Manager. Leadership • Manage all aspects of store operations in the absence of the General Manager. • Lead by example; be approachable by all associates and customers. • Participate in store meetings. • Communicate any merchandising, cost control or sales idea to the General Manager for follow up. • Prepare and challenge yourself for future advancement. Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: • WINNING – In business, money is the score. To win, we must perform, compete, and have fun. • EXCELLENCE – Striving to be our best through continuous improvement and inspiration. • LOVE – Love the people, love the work and love the results. • INTEGRITY – Honesty, reliability, high character and ethical behavior. • GRATITUDE – Appreciating being in the business of serving others. • HUMILITY – A modest and respectful approach to leadership and work. • TEAMWORK – Collaboration over control or credit; together we are Ace. Minimum Skills, Requirements and Qualifications • High School or GED equivalent. • Previous retail management experience preferred. Hardware experience preferred. • Standing, walking, lifting (up to 25lbs) and climbing. Compensation Details Starting at: $23.50 per hour For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts: Create Job Alert Equal Opportunity Employer Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Manage and execute promotional retail offers, validate marketing materials, administer gift card and rewards programs, and support marketing operations systems. | Bachelor’s degree or equivalent experience, strong customer service passion, above average computer and Microsoft Office skills, analytical and problem-solving abilities, excellent communication and time management skills. | About This RoleThe Marketing Coordinator – Promotion Ops is a mission critical position focused on seamless promotional retail execution and supporting internal marketing processes for maximum efficiency. The role is responsible for the development and execution of promotional bulletins, hotsheets, Instant Savings downloads, correction notices, accuracy validation (proofing), Ace Rewards set up/administration, gift card program, and marketing system administration.What You’ll DoPromotional Offer Maintenance: Responsible for promotional offer maintenance and Win the Month planner offer/bulletin content development. Promotional offers for all channels will be managed by the Marketing Manager – Promotion Ops Support Coordinator team. These offers generate > $700 Million in promotional retail salesPromotional Hotsheets: Build, validate and deploy all POS hotsheets for all promotional channels. Hotsheets will include MIP, Dynamic and Instant SavingsGift Card Program Administration: Manage the day-to-day activities associated with Ace’s Gift Card Program including account management and problem resolution. The current volume is $43.2M and is projected to grow at rates far surpassing same store sales growthValidation and Retail Execution: Responsible for validating creative proofs vs. data for Preprint (National and Ad Groups), Ace Rewards DM, Ace online Scan Sheet and DP barcodes. Testing the promotional offers, including “White” gift cards in the test store POS system. Reviewing POS instruction and helping Retailers with promotional hotsheet issuesAce Rewards Program Maintenance: Responsible for managing all aspects of the Ace Rewards operations plan including building and deploying DP hotsheets, transferring customers, supporting Ace retailers and flipping flagsTechnology Tools: Provide insights and recommendations for improvement for all Marketing Operations systems and toolsCross-Functional Communication : Develop strong cross-functional relationships with merchandising, marketing, and IT to ensure expeditious problem resolution and first-time accuracyGrand Opening and Retailer Ad Group Bulletin Creation- Responsible for the development and execution of specialty promotional bulletinsWho You AreYou love problem-solving and have strong attention to details. You love being organized to ensure that your tasks are meeting the deadlines.Required SkillsBachelor’s Degree (or equivalent experience).Passion for customer service.Ability to adapt to and drive positive change.Above average computer skills – ability to learn new systems quickly at an expert level.Above average understanding of Microsoft Office suite.Demonstrated analytical and problem-solving skills with strong attention to detail.Excellent communication skills, including effective verbal and writing proficiencies.Ability to successfully interact with various levels of business partners and members of management.Excellent problem-solving skills required.Excellent time management skills.Proficient in financial measures.Technology aptitude.Compensation Details:Salary Range: $56000 - $70550 Per YearWhy should you join our team?We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 10.4% of total eligible compensation.Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hireYour career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace FoundationAce invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual reviewWe know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise salesWe bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands moreBirth/Adoption bonding paid time offAdoption cost reimbursementEmployee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment eventsIdentity theft protection* Benefits are provided in compliance with applicable plans and policies.Want to be notified when new jobs are posted? Follow the link below to create an account and set up custom job alerts:Create Job AlertWe want to hear from you!When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.Equal Opportunity EmployerAce Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.DisclaimerThe pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr