Accordion

Manage incident triage, issue reproduction, environment support, and communicate technical issues to stakeholders. | At least 5 years in production or application support with strong troubleshooting skills and a bachelor's degree preferred. | Please note: This position is not eligible for immigration sponsorship. Company Overview We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation. If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment. Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. Senior Production Support Engineer The Senior Production Support Engineer handles incident triage, issue reproduction, environment support, release support, integration failures, defect coordination, and pod escalation support. This impactful role will serve as a key onshore partner to Product and Engineering during live incidents, high-priority releases, and ambiguous production issues. This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates). This position is not eligible for immigration sponsorship. What You'll Do: Incident Response & Triage Handle incident triage, issue reproduction, support diagnostics, and escalation management across production systems and workflows Investigate application, integration, configuration, and environment issues with a focus on restoring service and clarifying root cause Support high-priority incidents that require close coordination with engineering, product, or business stakeholders Pod & Release Support Act as a close day-to-day support partner to pods during live releases, stabilization periods, and production issue follow-up Support release-watch activities and confirm production-readiness checks are executed consistently Help identify support risks before they become material incidents Problem Management Document incidents clearly, coordinate handoffs to Engineering, and help ensure issues are tracked through resolution Improve runbooks, issue patterns, and support evidence to increase repeatability and speed of response Partner with QA and Engineering to reduce escaped defects and recurring support pain points Business-Aware Support Translate technical issues into clear business impact statements for finance-sensitive workflows Help distinguish true defects from data issues, process exceptions, or user enablement gaps Escalate material issues quickly and clearly You Have: 5+ years of production support, application support, systems support, or software operations experience Experience with modern application environments, APIs, integrations, and workflow-driven platforms Strong troubleshooting skills and comfort reading logs, tracing workflows, and reproducing issues Ability to work closely with engineers, product managers, QA, and business stakeholders, translating technical findings into business-relevant language Comfort handling ambiguous, escalation-heavy, and high-pressure incidents in a disciplined way – you are a dependable partner who is methodical, calm, and accountable Bachelor's degree preferred You Are: Excited to be part of a growing team, with a focus on driving future growth Passionate about delivering exceptional client service Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing) A self-starter with a strong work ethic Full of entrepreneurial spirit and comfortable in a fluid, flat organization Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary A team player, able to work with team members across all levels Someone who enjoys mentoring others and doing meaningful work A leader of others; you lead by example The annual salary for this role ranges from: $115,000 to $145,000 + benefits + bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. #LI-HA1

Lead data-driven strategic initiatives to identify growth opportunities and influence business decisions. | 5+ years in analytical roles with strategic responsibility, strong quantitative and communication skills, and proficiency in data science tools. | Company Overview We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation. If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment. Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. Data & Analytics Accordion's Data & Analytics (D&A) team offers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges. We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics. We deliver data and analytical solutions designed to streamline reporting capabilities and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more. This role can be based in any of our US office locations and is a hybrid role with the flexibility to work remotely 2 days a week. Ideal candidates should be local to the desired location. This position is not eligible for immigration sponsorship. About The Role And You We're looking for a rare combination: a data scientist who thinks like a strategist and a strategist who speaks fluent data. You fall in love with problems and quantify complex situations using math. This isn't a role about building models in isolation—it's about transforming how a business makes decisions, identifies opportunities, and drives growth. You'll be equal parts analyst, advisor, and architect of our strategic direction. What You'll Do You'll sit at the intersection of data and strategy, turning complex business challenges into quantifiable opportunities. This means diving deep into our numbers to surface insights that others miss, then translating those insights into actionable growth strategies. You'll work directly with leadership to shape major business decisions, from market expansion and pricing strategy to resource allocation and competitive positioning. Your day-to-day will involve identifying the right questions to ask before anyone else thinks to ask them, building the analytical frameworks to answer those questions, and presenting recommendations that fundamentally shift how we operate. You'll own strategic initiatives from conception through execution, measuring impact and iterating as you go. You’ll travel to client sites as needed, leading AI assessment and Strategy Engagements. What We're Looking For The Strategic Mindset: You naturally think several moves ahead. You understand business models, competitive dynamics, and growth levers. You can walk into a room with executives and hold your own in discussions about market strategy, unit economics, and long-term planning. You've seen how businesses succeed and fail, and you know how to spot the difference. The Technical Depth: You're genuinely strong in quantitative methods—statistics, predictive modeling, optimization, experimental design. You can wrangle messy data, build robust analyses, and know when a sophisticated model is needed versus when a simple calculation will do. Python, R, SQL are still in your wheelhouse. The Translation Layer: You can explain complex analytical concepts to non-technical stakeholders without dumbing them down. You know how to build conviction around data-driven recommendations and can defend your methodology when challenged. You make the quantitative accessible and actionable. The Business Acumen: You understand P&Ls, growth metrics, customer economics, and operational levers. You've worked closely enough with business teams to know what keeps them up at night and how your analyses can help them sleep better. Requirements • 5+ years of experience in analytical roles with increasing strategic responsibility • Strong foundation in statistics, machine learning, and quantitative analysis • Demonstrated experience influencing business strategy through data • Track record of identifying and driving growth opportunities • Excellent communication skills with technical and executive audiences • Proficiency in modern data science tools and languages • Understanding of business finance and growth frameworks Ideal Background You might come from management consulting with deep analytical chops, strategic roles at high-growth companies, corporate strategy teams with hands-on data work, or data science roles where you've grown into strategic advisory. What matters most is that you've successfully used data to change how businesses operate and grow. What Success Looks Like In your first year, you'll have identified three major strategic opportunities we weren't seeing before, built the analytical infrastructure to evaluate them rigorously, and driven at least one to implementation with measurable business impact. You'll have become a trusted advisor to leadership and the person they turn to when facing the company's thorniest strategic questions. The annual salary for this role ranges from: $145,000 to $195,000 USD + bonus + benefits. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Build analytical frameworks and growth strategies to solve business challenges and lead AI assessment engagements with leadership and clients. | 5+ years in data science or engineering with strong statistics, machine learning, quantitative analysis skills, and ability to influence business strategy and communicate to executives. | Company Overview We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation. If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment. Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark. Data & Analytics Accordion's Data & Analytics and Engineering team offers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges. We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media & Entertainment, Technology, and Logistics. We deliver agentic workflows, and solutions designed to streamline processes and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more. This role can be based in any of our US office locations and has the potential for client travel to be onsite. Ideal candidates should be local to the desired location. This position is not eligible for immigration sponsorship. About the Role and You We're looking for a rare combination: a data scientist who thinks like a strategist and a strategist who speaks fluent data. You fall in love with problems and quantify complex situations using math. This isn't a role in building models in isolation—it's about transforming how a business makes decisions, identifying opportunities, and driving growth. You'll be an equal parts analyst, advisor, and architect of our strategic direction. What You’ll Do: You'll sit at the intersection of data and strategy, turning complex business challenges into quantifiable opportunities. This means diving deep into our numbers to surface insights that others miss, then translating those insights into actionable growth strategies. You'll work directly with leadership to shape major business decisions, from market expansion and pricing strategy to resource allocation and competitive positioning. Your day-to-day will involve identifying the right questions to ask before anyone else thinks of asking them, building the analytical frameworks to answer those questions, and presenting recommendations that fundamentally shift how we operate. You'll own strategic initiatives from conception through execution, measuring impact and iterating as you go. You’ll travel to client sites as needed, leading AI assessment and Strategy Engagements. What We're Looking For The Strategic Mindset: You naturally think several moves ahead. You understand business models, competitive dynamics, and growth levers. You can walk into a room with executives and hold your own in discussions about market strategy, unit economics, and long-term planning. You've seen how businesses succeed and fail, and you know how to spot the difference. The Technical Depth: You're genuinely strong in quantitative methods—statistics, predictive modeling, optimization, and experimental design. You can wrangle messy data, build robust analyses, and know when a sophisticated model is needed versus when a simple calculation will do. Python, R, and SQL are still in your wheelhouse. The Translation Layer: You can explain complex analytical concepts to non-technical stakeholders without dumbing them down. You know how to build conviction around data-driven recommendations and can defend your methodology when challenged. You make the quantitative accessible and actionable. The Business Acumen: You understand P&Ls, growth metrics, customer economics, and operational levers. You've worked closely enough with business teams to know what keeps them up at night and how your analyses can help them sleep better. Requirements 5+ years of experience in data science, engineering or data engineering roles with increasing strategic responsibility Strong foundation in data platforms, data science, statistics, machine learning, and quantitative analysis Additional considering will be given to engineers who have a background in data but have yet to work deeply with LLM enabled workflows Experience working directly with business leaders to convey options and tradeoffs to define solution design and scope. Demonstrated experience influencing business strategy through data Track record of identifying and driving growth opportunities Excellent communication skills with technical and executive audiences Proficiency in modern data science tools and languages Understanding of business finance and growth frameworks Ideal Background You might come from management consulting or technical consulting with deep analytical chops, a curiosity for working on business problems, strategic roles at high-growth companies, corporate strategy teams with hands-on data work, or data science roles where you've grown into strategic advisory. What matters most is that you've successfully used data to change how businesses operate and grow. What Success Looks Like In your first year, you'll have identified three major strategic opportunities we weren't seeing before, built the analytical infrastructure to evaluate them rigorously, and driven at least one to implementation with measurable business impact. You'll have become a trusted advisor to leadership and the person they turn to when facing the company's thorniest strategic questions. The annual salary for this role ranges from: $145,000 to $195,000 USD + benefits + bonus + overtime eligible (only added for applicable roles) -remove this if not an overtime eligible role. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity. Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. #LI-NG1