Accela

Lead security governance, risk, and compliance functions, manage audit readiness and compliance across multiple frameworks, and partner with cross-functional teams. | 6+ years in security GRC or related roles with strong understanding of security controls, risk assessments, and third-party risk management. | ABOUT THE ROLE The Manager, Governance, Risk, and Compliance leads Accela security governance, risk, compliance, audit, and customer trust programs. This role owns security policies, standards, risk management processes, control evidence, audit readiness, and third-party risk management. The Manager, GRC partners with Security, Legal, IT, Engineering, Product, Finance, People, and customer-facing teams to ensure Accela meets regulatory, contractual, audit, and customer trust obligations. This role is the primary owner for compliance programs and audit readiness across SOC 2, ISO 27001, GovRAMP, PCI DSS, HIPAA, NIST CSF, NIST 800-53, CCPA/GDPR, and other customer or regulatory requirements. SPECIFIC RESPONSIBILITIES Lead the governance, risk, and compliance function across security policies, standards, risk management, audits, third-party risk, and control operations. Develop, maintain, and operationalize global security policies, standards, procedures, control documentation, and exception processes. Own audit readiness and ongoing compliance programs across frameworks such as SOC 2, ISO 27001, GovRAMP, PCI DSS, HIPAA, NIST CSF, NIST 800-53, CCPA/GDPR, and other customer or regulatory requirements. Lead GovRAMP and PCI DSS readiness, including control mapping, evidence collection, remediation tracking, stakeholder coordination, audit preparation, and audit support. Coordinate audit evidence collection, control testing, remediation tracking, auditor communication, and management responses. Maintain the security risk register, including identification, assessment, ownership, remediation, acceptance, exception tracking, and executive reporting of security risks. Partner with control owners across Security, IT, Engineering, Legal, HR, Finance, Product, and Operations to ensure control effectiveness and accountability. Manage third-party and supply chain risk management, including vendor security reviews, due diligence, risk assessments, contract security input, and remediation tracking. Support customer security reviews, questionnaires, trust center content, security documentation, and customer-facing compliance responses. Develop metrics and dashboards for audit status, control health, risk posture, vendor risk, policy exceptions, compliance readiness, and remediation progress. Support incident response and privacy incident processes by ensuring regulatory, contractual, audit, and customer notification obligations are understood and tracked. Partner with the CISO to communicate security posture, compliance progress, key risks, control gaps, and trade-offs to executives, customers, auditors, and regulators. Drive continuous improvement of the GRC operating model, including automation, evidence reuse, control rationalization, risk prioritization, and policy lifecycle management. REQUIRED QUALIFICATIONS 6+ years of experience in security governance, risk management, compliance, audit, third-party risk, or related cybersecurity roles. Experience managing or supporting audits and compliance programs for SOC 2, ISO 27001, GovRAMP, PCI DSS, HIPAA, NIST 800-53, or similar frameworks. Strong understanding of security controls, policy management, risk assessment, control testing, evidence collection, and audit readiness practices. Experience working with auditors, customers, internal stakeholders, and executive leadership. Experience managing third-party risk or vendor security review programs. Ability to translate complex compliance obligations into practical business and technical requirements. Strong project management skills with the ability to manage multiple audits, risks, remediation efforts, and stakeholder workstreams simultaneously. Excellent written and verbal communication skills. DESIRED QUALIFICATIONS Experience in SaaS, cloud, public-sector technology, government technology, or regulated environments. Experience with GovRAMP, FedRAMP Moderate or High, PCI DSS, NIST 800-53, or other public-sector and payment security compliance frameworks. Experience with GRC platforms, trust centers, vendor risk platforms, policy management platforms, or control automation tools. Experience supporting privacy programs involving CCPA, GDPR, HIPAA, or similar requirements. Experience developing executive-level risk and compliance reporting. Relevant certifications such as CISSP, CISM, CISA, CRISC, ISO 27001 Lead Implementer, or ISO 27001 Lead Auditor. Other May support incident response activities related to evidence preservation, notification obligations, contractual obligations, and control impact analysis. Very light travel may be expected for team or company offsites and industry conferences. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela’s SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $150,000-$170,000(less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela’s U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation #LI-Remote

Lead regional delivery portfolio including forecasting, staffing, execution, financial performance, customer satisfaction, and team development. | 15+ years in professional services delivery with 5+ years managing regional/national portfolios, government sector experience, financial acumen, executive presence, and PMP certification preferred. | ABOUT THE ROLE As Senior Regional Delivery Portfolio Director, you will lead a geographic portfolio of government customers and serve as the executive accountable for the successful delivery of professional services engagements across your region. You will oversee a multidisciplinary team of delivery professionals, drive revenue growth and margin improvement, and partner cross-functionally to ensure our customers achieve transformational outcomes with Accela's Civic Platform and solutions. SPECIFIC RESPONSIBILITIES Portfolio Leadership • Own the full lifecycle of services delivery across your region, including forecasting, staffing, execution, financial performance, and customer satisfaction. • Deliver against key metrics: revenue, margin, utilization, delivery quality, and customer retention. • Manage a dynamic book of business across city, county, and state agencies with varying scopes and complexity. Team Leadership & Talent Development • Hire, coach, and develop a high-performing regional team of project managers, solution consultants, and technical staff. • Foster a culture of accountability, continuous improvement, and professional growth. • Support succession planning and capability building aligned to strategic business needs. Customer Engagement & Executive Oversight • Serve as the senior Accela delivery leader for your region, providing executive oversight to strategic accounts and projects. • Build and maintain trusted relationships with government executives to ensure alignment on goals, delivery approach, and risk mitigation. • Proactively intervene in escalated situations to protect customer success and business outcomes. Cross-Functional Collaboration & Strategic Alignment • Partner closely with Sales, Product, Engineering, and Customer Support to ensure a seamless customer experience from pre-sales through go-live. • Contribute delivery insights to strategic pursuits, helping shape proposals, estimates, and implementation plans. • Drive services expansion within existing accounts through consultative identification of new opportunities. Operational & Financial Management • Maintain visibility into project health and resource capacity across the portfolio; proactively make trade-offs to support delivery and business goals. • Ensure accurate forecasting and reporting of services revenue, staffing, and performance metrics. • Optimize team deployment to meet demand while managing margin and backlog conversion. REQUIRED QUALIFICATIONS • 15+ years of experience in professional services delivery, including 5+ years in a leadership role managing regional or national portfolios. • Demonstrated success overseeing large-scale enterprise software implementations in the public sector. • Proven experience managing cross-functional teams and driving measurable business outcomes. • Strong financial and operational acumen with experience owning a P&L or services revenue/margin targets. • Deep understanding of state and local government needs, procurement processes, and stakeholder dynamics. • Exceptional executive presence and communication skills; able to influence at all levels. • Comfortable navigating ambiguity and leading through complexity. • PMP or similar certification preferred. • Travel: Up to 50% travel required. DESIRED QUALIFICATIONS • Experience with government permitting and licensing domain. ABOUT ACCELA For nearly 20 years, Accela has been an industry leader in designing and delivering government software to improve efficiency, increase citizen engagement and enable the development of thriving communities. Today, citizens are savvy to how services should be delivered, and expect a consistently convenient, openly transparent view into their local government. While government agencies struggle to do more with less, our mission has never been more critical. Accela provides a robust, cloud-based platform of government software solutions that accelerate growth, efficiency, and transparency in communities of all sizes. From planning, to building, to service request management and more, Accela's SaaS offerings level the playing field for small and medium governments and enable smaller agencies to leverage larger city technologies. Our open and flexible technology helps agencies address specific needs today, while ensuring they are well prepared for the emerging challenges of the future. OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Accela believes in developing and nurturing a workplace community where our differences are celebrated, and everyone feels a sense of psychological safety and belonging. Accela is committed to putting resources and attention towards evolving our practices, policies, and philosophies to enable diversity to thrive and to support equity in opportunity for everyone. COMPENSATION AND WELL-BEING The annual base salary range for this full-time position is $180,000-$190,000 (less applicable taxes). The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, this position is eligible for an annual bonus target. This is a discretionary bonus awarded based on company and individual goal achievement. Accela's U.S. team members will receive a generous benefits package consisting of options including flexible time off, comprehensive medical, dental, and vision plans, family planning benefits, 401(k) retirement savings plan with company match, health savings account with company contributions, flexible spending account, life, accident, and disability coverage, business travel insurance, employee assistance programs, and other well-being benefits. Accela is an Equal Opportunity Employer/Affirmative Action Employer and will respond to requests for job accommodations. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or based on disability, gender identity, and sexual orientation. #LI-MS1