Acadia Healthcare

Respond to client inquiries, gather and record client information, and facilitate referrals in a call center environment. | Associate degree or equivalent customer service experience, strong communication, data entry, and multitasking skills. | Overview We are looking for a REMOTE Intake Advisor 1 to work 10:30pm - 7pmCentral time with WEf/THRU off. Acadia Healthcare is a leading provider of behavioral healthcare services across the United States. Acadia operates a growing network of 250 plus behavioral healthcare facilities with approximately 11,100 beds in 39 states and Puerto Rico. With more than 23,000 employees serving approximately 75,000 patients daily, Acadia is the largest stand-alone behavioral health company in the U.S. Acadia Healthcare’s purpose is to Lead Care with Light and our mission is to be a world-class organization that sets the standard for excellence in the treatment of mental health and addiction concerns. We strive to maintain our standing as a thought leader in the behavioral healthcare industry, providing treatment that is synonymous with compassion and innovation. The Intake Advisor will be responsible to ensure a service-oriented and professional working environment in the Admissions Support Center (ASC) call center. Responds to clinical professionals, prospective clients, and their family members seeking treatment for addiction issues and psychological illness. Responsible for gathering and analyzing client information to make appropriate referrals to Acadia facilities. Works as part of the call center team to meet call center metrics and service targets. ESSENTIAL FUNCTIONS: Triage calls by understanding callers’ purpose, needs and urgency. Clearly explain the call process and ensure that caller gets to the right place ASAP. Monitor call queues to understand ASC activity and how to provide support. Collects and records client information in the customer relationship management system, Salesforce. Provide exceptional customer service by listening and responding to client requests and building rapport with clients, their family members, and clinical professionals. Make reliable warm transfers ensuring that the caller gets connected with the right person. Personalizes response emails for all internal and external communication. Perform other duties as assigned. STANDARD EXPECTATIONS: Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. Develops constructive and cooperative working relationships with others and maintains them over time. Encourages and builds mutual trust, respect and cooperation among team members. Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: Associate degree or equivalent customer service or sales experience. Demonstrates the ability to function independently and possess strong decision-making skills. Strong knowledge of customer care, sales techniques, and processes. Must be able to manage multiple tasks simultaneously with the ability to adapt to frequent priority changes Exceptional analytical and listening skills. Ability to operate well in a call center team environment. Proficient typing, data entry, and attention to detail skills. Excellent communication skills, able to be empathetic with clients. Capable of working within established policies, procedures and practices prescribed by the organization. English sufficient to communicate clearly and accurately with clients. AHCORP #LI-TB1

Lead and transform enterprise networking operations including design, deployment, and maintenance of secure, scalable cloud-integrated networks while managing teams and vendor relationships. | 10+ years in network engineering with 5+ years leadership experience in enterprise networking technologies including SD-WAN, SASE, Zero Trust, cloud networking, project management, and regulatory compliance. | PURPOSE STATEMENT: The Director of IT Operations - Networking will drive the transformation of enterprise networking, leveraging SD-WAN, SASE, and Zero Trust frameworks to deliver secure, scalable, and cloud-integrated connectivity. The role requires hands-on expertise in multi-cloud networking, automation, and AI-driven operations, with a focus on regulatory compliance and risk management. The successful candidate will drive innovation, mentor a high-performing team, and collaborate with executive leadership to shape the future of digital infrastructure. Advanced certifications and experience with vendor management, disaster recovery, and IoT/edge networking are highly desirable. This is an onsite role at our corporate headquarters in Franklin, TN, becoming hybrid after the first 90 days. KEY RESPONSIBLITIES: • Strategic Leadership: • Develop and execute network strategies aligned with business objectives and digital enablement initiatives. • Foster a culture of innovation, diversity, and continuous improvement within the networking team. • Network Architecture & Operations: • Oversee the design, deployment, and maintenance of LAN/WAN, wireless, and cloud-based networks, including SD-WAN, SASE, and Zero Trust Frameworks • Ensure high availability, scalability, and security across all network layers, supporting hybrid and multi-cloud environments. • Technology Expertise: • Provide hands-on leadership and guidance in the use ofadvanced networking technologies: firewalls, switching, routing, wireless and SDWAN. • Evaluate emerging technologies and recommend adoption where appropriate. • Team Management: • Lead and mentor a team of network engineers and architects. • Foster a culture of innovation, accountability, and continuous learning. • Project and Vendor Management: • Lead complex network projects from planning through execution, ensuring timely delivery and budget adherence. • Manage relationships with major technology vendors (Cisco, Zscaler, Fortinet, Palo Alto, etc.) ensuring awareness and knowledge of current and future state, in alignment with internal roadmaps. • Monitoring & Optimization: • Implement tools and processes for proactive monitoring, troubleshooting, and performance tuning. • Drive continuous improvement through analytics and automation. • Compliance & Documentation: • Ensure network infrastructure complies with internal policies and external regulations. • Maintain accurate documentation of network configurations, standards, and procedures. OTHER FUNCTIONS: • Perform other duties as assigned. STANDARD EXPECTATIONS: • Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team. • Develops constructive and cooperative working relationships with others and maintains them over time. • Encourages and builds mutual trust, respect and cooperation among team members. • Maintains regular and predictable attendance. EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: • 10+ years of working experience and advanced proficiency in network engineering and in enterprise networking technologies. • 5+ years in a leadership role, managing teams and large-scale projects • Deep expertise in cloud networking (Azure, AWS, GCP) , SD-WAN, SASE, Zero Trust, and automation. • Strong background in project management including planning, execution and stakeholder communication. • Demonstrated ability to lead and to effectively communicate with staff at all levels including a proven ability to communicate with technical and non-technical staff across multiple disciplines. • Experience with privacy legislation (e.g. HIPAA) and regulatory compliance. • Exceptional communication, presentation and stakeholder management skills. • Advanced analytical, problem-solving, and decision-making abilities. Ability to act independently with minimal supervision. • Ability to build relationships and work well across functions. • Experience in a collaborative team environment, delegating workload and responsibilities. • Delegates tasks, responsibilities and authorities effectively. • Demonstrates superior judgment. • Demonstrates competence in key areas of management and leadership expertise including: relationship management, communication, staff direction and motivation, financial planning and control, quality management, risk management, and the achievement of targets. • Demonstrates a strong attention to detail. • Demonstrates the capacity to manage changing priorities and ambiguity while remaining calm and controlled. • Develops and implements innovative and creative solutions to business problems. Encourages and expects others to think "outside the box" and not be limited by existing methods and procedures. • Communicates a “can-do” attitude and positive outlook, minimizing negative behaviors. • Demonstrates initiative and resourcefulness. • Establishes goals, monitors progress toward them, and ultimately achieves these goals. LICENSES/DESIGNATIONS/CERTIFICATIONS: • Not Applicable SUPERVISORY REQUIREMENTS: Supervises a team of employees. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws. AHCORP

Lead clinical and quality technology product strategy and roadmap, manage application lifecycle and teams, ensure quality and secure software delivery, and collaborate with executives and vendors. | Bachelor's degree or equivalent, 12+ years progressive application systems experience, 8+ years tech leadership managing enterprise clinical applications including EMRs, budget and large team management, and expertise in agile and vendor partnerships. | Purpose Statement The Vice President of Clinical & Quality Technology is accountable for the most critical applications which are those technologies focused on ensuring patient safety and the highest quality of care as well as driving a great user experience for our clinicians. This role is responsible for developing the clinical and quality technology product strategy and roadmap across all Acadia service lines, implementing and maturing all application development processes, including SDLC and agile, and driving quality rigor to ensure flawless implementation and on-going support of Acadia’s applications. This leader is responsible for the development and delivery of innovative and reliable software solutions that enables Acadia to achieve its strategic goals and serve our stakeholders with excellence. This position is committed to fostering a culture of continuous improvement, collaboration, and customer-centricity, while ensuring that our applications are secure, scalable, reliable, and easy to use. This position will be a proven leader with excellent communications and expertise in delivering quality solutions. Essential Functions • Build the enterprise application/product strategy and roadmap that includes a thoughtful plan for application rationalization for all our quality and clinical technologies • Lead technology direction and own end-to-end planning and execution across the application portfolio from infrastructure, application, and integrations for all modernization, digitalization and innovation initiatives • Create a consistent and rigorous full application lifecycle function, from design and development to testing and deployment, ensuring that our applications are delivered on time, within budget, with quality, and to specifications • Build and maintain end-to-end application architecture, documenting SPOFs and plans for timely resolution. • Ensure the quality implementation of EMRs and all other clinical and quality technology solution. • Transform the clinical and quality technology function into a product management and agile organization including business relationship and product management industry aligned disciplines • Collaborating with executive business leaders to identify automation opportunities, then leading the development and delivery of enterprise standard business processes, business and technical requirements, and technology options with reliable cost estimates (one-time and ongoing) • Build and scale up the application team by recruiting, developing and retaining top talents • Ensuring that our quality and clinical systems are developed or vended using best practices and industry standards, including security, scalability, and usability. • Establishing and monitoring key performance indicators (KPIs) to measure the effectiveness of the application portfolio and identify areas for improvement. • Managing the application budget and resource allocation to ensure that projects are delivered with budget constraints. • Building relationships with external vendors, such as WellSky, and partners to leverage expertise and resources and ensure the realization of contractual obligations • Ensure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations • Engage and consult with senior leaders to align with strategic business goals and technical initiatives. • Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc. • Communicate effectively and professionally in all forms of communication with internal and external teams/customers Other Functions • Performs other duties as assigned. Standard Expectations • Comply with organizational policies, procedures, performance improvement initiatives and maintain organizational and industry policies regarding confidentiality. • Communicate clearly and effectively to people(s) receiving services and their family members, guests, and other members of the health care team. • Develops constructive and cooperative working relationships with others and maintains them over time. • Encourages and builds mutual trust, respect, and cooperation among team members. • Maintains regular and predictable attendance. Education/Experience/Skill Requirements • Bachelor’s degree in computer science / management information systems / engineering; or equivalent experience • 12+ years of experience of job-related progressive Application Systems experience • 8+ years of tech leadership experience in managing large enterprise systems of record applications and ecosystems, especially EMRs and patient safety solutions • Extensive product/applications and technical background that encompasses both the user and support experience • Proven experience leading a highly complex application landscape of disparate applications that are not connected and successfully creating and realizing a roadmap to streamline the environment • Extensive experience building and transforming the people, processes, and technologies within an application function to product, business partnership, and agile excellence • Extensive leadership experience in PoC’s, technical assessment of new technologies, and successful track of scaling immature software products • Extensive experience creating and maintaining solid vendor partnerships and achieving contractual savings • Proven track record in leading 30+ team for a mission critical enterprise software engineering organization • Proven experience managing a budget of $30 million • Proven leadership experience in public cloud application management • Proven experience with mobile applications development, deployment, and support • Proven experience building and leading an SLA driven application support function that is right sized for the respective portfolios Supervisory Requirements Manages a Department We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.