AbsenceSoft

Manage complex customer cases and drive escalations to resolution as a subject matter expert on the AbsenceSoft platform. | Requires 2-4 years SaaS support experience and proficiency with Zendesk or Salesforce Service Cloud, plus a bachelor's degree or equivalent. | We're looking for a Customer Support Specialist to join our Customer Support team as an advanced individual contributor. In this role, you'll manage complex cases, drive escalations to resolution, and serve as a subject matter expert on the AbsenceSoft platform. You'll work closely with our Product, Engineering, and Customer Success teams to address high-impact issues while contributing to continuous improvements in customer experience, processes, and support resources. WHAT YOU'LL DO Resolve complex, time-intensive customer issues that require deep product knowledge, advanced troubleshooting, and multi-step investigation across interconnected system components. Validate and reproduce suspected product defects escalated from Tier 1, conducting thorough testing to identify root causes, conditions, and scope of impact. Collaborate with Product and Engineering teams to document defects with clear reproduction steps, supporting evidence, and business impact analysis. Utilize support tools — including Sumo logs and DataDog — to diagnose system issues, analyze performance, and conduct technical investigation. Serve as an escalation resource for Tier 1 analysts on complex application issues, providing guidance on advanced troubleshooting and product functionality. Document comprehensive application solutions and complex workflows, contributing to knowledge base content that elevates overall team capabilities. Build deep expertise in assigned product domains, staying current on the product roadmap, known issues, and complex configuration scenarios. Participate in maintaining company security controls and compliance standards within your role. WHAT YOU'LL BRING Bachelor's degree in Business, Communications, Technology, or a related field — or equivalent experience. 2–4 years of experience in customer support, SaaS application support, or client-facing roles. Proven expertise with support tools and case management systems (e.g., Zendesk, Salesforce Service Cloud). Demonstrated ability to resolve highly complex customer issues with minimal supervision. Strong communication skills, with the ability to explain technical solutions clearly to varied audiences. Ability to professionally navigate customer frustration and de-escalate challenging interactions. Experience in HR technology, leave management, or compliance-driven SaaS is a plus. Familiarity with API troubleshooting, integrations, and advanced data workflows is a plus. Experience with Datadog, Sumo, or similar diagnostic tools is a plus. A customer-first mindset — proactive, solution-oriented, collaborative, and comfortable mentoring peers in a fast-paced, scaling environment. Why join us At AbsenceSoft, we LEAD with our values: Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving. Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement. Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger. We offer: Impact that matters. You’ll do work that shapes the future of the modern workplace Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best. Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you! Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.

Lead budgeting, forecasting, and financial planning while mentoring FP&A team and providing financial insights to executives. | Bachelor's degree in finance-related field with 7-10 years progressive finance experience and proficiency in financial modeling and relevant software. | We're looking for a strategic financial leader to join our team as Senior Manager of Financial Planning & Analysis. In this role, you'll be at the heart of how AbsenceSoft plans for the future – partnering with executive leaders, driving smarter forecasting, and translating financial data into insights that shape our growth. If you're a collaborative, detail-oriented finance professional who thrives in a fast-moving environment, we'd love to meet you. WHAT YOU'LL DO Lead the development and execution of annual budgets, quarterly forecasts, and long-range financial plans. Manage, mentor, and develop the FP&A team, fostering alignment with organizational goals and professional growth. Provide financial insights and analysis to support executive and board-level decision-making, including direct reporting to the CFO. Partner with Sales and Marketing to forecast ARR, and collaborate with department leaders on performance insights and variance analysis. Develop and enhance financial models to evaluate business scenarios, strategic initiatives, investments, and partnerships. Drive process improvements and automation to increase efficiency in financial reporting, while supporting month-end and quarter-end close processes with Accounting. Participate in a highly compliant environment and assist in maintaining company security and compliance controls Other duties as assigned WHAT YOU'LL BRING Bachelor's degree in Finance, Accounting, Economics, or a related field. 7–10 years of progressive finance experience, including at least 2 years in a leadership role. Strong background in FP&A, budgeting, forecasting, and financial modeling, with advanced Excel skills. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. High attention to detail, strong business acumen, and demonstrated ability to manage multiple priorities under tight deadlines. Proficiency in financial systems such as Adaptive Insights, Anaplan, NetSuite, or equivalent. Why join us At AbsenceSoft, we LEAD with our values: Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving. Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement. Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger. We offer: Impact that matters. You’ll do work that shapes the future of the modern workplace Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best. Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you!

Serve as trusted advisor to business leaders guiding workforce planning, performance management, and organizational effectiveness while delivering learning initiatives and leveraging people data. | Bachelor's degree and 5+ years HR experience including learning and development and payroll administration with strong analytical and communication skills. | We're looking for a strategic, people-first HR professional to join our team as a People Partner. In this role, you'll serve as a trusted advisor to business leaders across the organization – guiding workforce planning, employee engagement, performance management, and organizational effectiveness. You'll also lead programs that support employee growth, learning, and career development, helping to foster a culture of continuous improvement. If you're passionate about aligning people strategy with business outcomes and helping employees thrive, we'd love to connect. WHAT YOU'LL DO Partner with business leaders to develop and execute HR strategies that support organizational goals and drive meaningful outcomes. Serve as a trusted advisor to managers on employee relations, performance management, career development, and talent retention. Leverage people data and analytics to identify workforce trends and recommend thoughtful, data-informed action plans. Design and deliver learning initiatives, workshops, and development resources that strengthen employee capabilities and support career growth. Support career pathing, succession planning, and internal mobility efforts across teams, aligning these programs with performance frameworks. Collaborate with HR colleagues and cross-functional partners to ensure consistency in policies, practices, and employee experiences across the organization. WHAT YOU'LL BRING Bachelor's degree in Human Resources, Organizational Development, Business Administration, or a related field. 5+ years of HR experience with demonstrated success in an HR Business Partner capacity. Experience designing and delivering learning and development programs, along with managing payroll and benefits administration. Strong knowledge of HR principles, employment regulations, organizational design, and workforce planning. Analytical mindset with the ability to interpret people data and translate it into actionable insights, paired with excellent communication, coaching, and stakeholder management skills. HR certification (such as SHRM-CP, PHR, or SPHR) and experience in a SaaS or technology-driven environment are a plus. Why join us At AbsenceSoft, we LEAD with our values: Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving. Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions. Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement. Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non-negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger. We offer: Impact that matters. You’ll do work that shapes the future of the modern workplace Flexibility and trust. We’re remote-first and results driven. You’ll have the freedom and flexibility to do your best work, wherever you do it best. Growth and development. We believe the best work happens when people are growing. You’ll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. Belonging and balance. We’re building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. We’re committed to building a team as diverse as the customers we serve. If your experience doesn’t align perfectly with every qualification, we still encourage you to apply you might be exactly what we’re looking for. If this sounds like a fit, apply today, we’d love to meet you! Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.