Abridge

Lead and scale the product design team to create clinician-centric experiences that reduce administrative work, ensuring high design quality and cross-functional collaboration. | Over 5 years of product design experience, managing teams, with strong craft in interaction, visual design, and design systems, and experience in healthcare or regulated environments is a plus. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role Abridge’s ability to deliver the most forward-looking, delightful clinician user experience is at the core of our product strategy and company’s future success. Simplifying clinician workflows elegantly will be the differentiator that sets Abridge apart from the competition. We are hiring a product design leader to lead the product vision, strategy, craft quality, and execution for the core Abridge experience. You will manage a team of PDs and partner closely with engineering, Product, UXR, ML, and clinical leaders. You will set the bar for design quality, guide our exploration and execution roadmaps, and ensure we deliver the table stakes and differentiated design required to win the market. This is a San Francisco based hybrid role with 3 days in office. What You’ll Do Lead product design for the core experience. Define the core experience of the Abridge’s AI-powered clinician’s assistant across native and embedded experiences. Your team will design simple user experiences to clinicians that meaningfully reduce administrative work for clinicians. By being the most clinician-centric company in the space, Abridge will stay two steps ahead of the competition. Drive design quality. Design from first principles, bringing clarity and simplicity to complex product and clinical workflows. Set and uphold a high bar for visual craft, interaction design, prototyping, AI fluency, and design systems. Lead the creation of a scalable design system that ensures user experience quality, consistency, and engineering velocity across products. Lead and scale a world class product design team that can span strategy, crafting pixels, and shipping code. Inspire a team of product designers to do the best work of their careers. Designers on your team will partner closely with UXR & Product to drive user-centric product strategy, sweat the details over user experience quality, and also fluently use AI tools and ship code. The person who joins this role will feel confident in holding design to this bar. Partner cross-functionally to deliver impact Collaborate deeply with Product, UXR, Engineering, Marketing, and Clinical Success to shape strategy and deliver cohesive, end-to-end experiences. Balance long-term product vision with a strong weekly shipping cadence. Ensure design is integrated early and meaningfully in the product development lifecycle. What You Bring 5 to 10+ years of product design experience who is comfortable operating at both strategic and tactical levels—setting vision while reviewing pixels. Experience managing product designers and a track record of hiring and scaling high performance product design teams. Strong craft fluency across product thinking, interaction design, visual design, design systems, communication, & AI prototyping Ability to balance long term vision with near term improvements and constraints Strong communication skills and the ability to translate complex clinician workflows into clear narratives and points of view on what matters most. A leader who is motivated by ambiguity, moves fast, and inspires others to do the same. Bonus Points If… You have worked in clinical, healthcare, or regulated environments You have implemented a design system within a legacy product You have experience vibe coding or experience shipping large scale AI products with human in the loop workflows You have shipped code to drive impact in production Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Develop deep understanding of healthcare market and workflows, evaluate competitive solutions, identify market gaps, inform product strategy, and produce insight artifacts. | 4+ years in healthcare or health tech insights, understanding of clinical workflows, experience with product research and competitive analysis, strong synthesis and communication skills. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We are seeking a strategic and analytically rigorous Commercial Insights Manager to help Abridge deeply understand the healthcare market and translate that understanding into differentiated product strategy. This role focuses on generating high-quality market, user, and workflow insights that inform product prioritization, roadmap decisions, and long-term differentiation. This position partners closely with Product Management and works in close collaboration with the Market Insights & Intelligence Manager to ensure market understanding is effectively translated into downstream competitive intelligence and go-to-market enablement efforts across the organization. What You’ll Do Develop Deep Market & Workflow Understanding: Build a strong understanding of the healthcare market, including buyer and user needs, care delivery models, and how technology fits into real clinical workflows across settings and specialties. Evaluate Competitive Solutions Through a Product Lens: Analyze Abridge and competitive offerings to identify meaningful points of differentiation, strengths, and gaps, with a particular focus on real-world workflow impact rather than surface-level feature comparisons. Identify and Close Market Knowledge Gaps: Proactively surface gaps in understanding related to users, buyers, clinical workflows, or emerging market dynamics, and design research approaches to address them through primary and secondary research. Inform Product Strategy and Prioritization: Partner closely with Product Managers to ensure market and workflow insights inform roadmap decisions, product prioritization, and differentiation strategy. Produce Clear, Durable Insight Artifacts: Create and maintain well-organized documentation such as market overviews, competitive evaluations, and research summaries that enable Product and cross-functional partners to apply insights consistently over time. Support Executive-Level Market Understanding: Contribute to executive-facing summaries on the market landscape, emerging themes, and implications for product strategy and differentiation. Collaborate with Commercial Insights & Enablement Partners: Work closely with the Market Insights & Intelligence Manager to ensure upstream market and product insights can be translated into competitive intelligence, enablement assets, and go-to-market narratives where appropriate. What You’ll Bring 4+ years of experience in market insights, product research, competitive analysis, or related roles within healthcare or health technology. Deep, practical understanding of clinical workflows and how care is delivered across different specialties, care settings, and EHR environments. Experience partnering closely with Product Management or clinical product teams to influence roadmap and prioritization decisions. Strong qualitative and quantitative research skills, including user interviews, workflow analysis, and synthesis of complex, ambiguous inputs. Ability to evaluate software products through the lens of real-world workflow impact and clinical adoption. Exceptional ability to synthesize complex information into clear, structured insights that influence strategic decisions. Strong written and verbal communication skills, with comfort presenting to senior and executive audiences. Highly organized, proactive, and comfortable operating in ambiguous problem spaces. Fluency in Notion and interest in applying generative AI tools to research, synthesis, and documentation workflows. Deadline for internal applications is EOD 1/30/2026. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Support the build-out of Abridge’s payer vertical through relationship management, product discovery, and scaling efforts. | Requires 5+ years in healthcare with experience in payer landscape, enterprise deals, and building new business lines, which the candidate does not possess. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We are looking for a key team member to help support the build-out of Abridge’s payer vertical. This role will work closely with the entire New Verticals team, payer customers, and cross-functional partners to support product discovery, customer engagement, internal coordination, and early commercialization efforts. The role is customer-facing and deeply embedded with payer partners while also ensuring we build the right internal processes and playbooks to support long-term success. Reporting to the VP of New Verticals, you will work across Product, Engineering, Marketing, Strategic Finance, and our health system and health plan customers to close new payer business, shape the product experience, and help scale our payer offerings. The ideal candidate brings deep healthcare expertise, strong commercial instincts, and the ability to operate as a business owner. You are comfortable building from 0→1, thrive in ambiguity, and know how to move fluidly between strategy and execution while collaborating across teams. What You’ll Do Business Development & Commercialization Support Build and maintain strong relationships with payer organizations to drive new business and expand adoption of Abridge’s payer products. Support pipeline development by researching payer prospects, setting a sales strategy, and tracking engagement progress. Develop value propositions, pricing inputs, and ROI analyses for emerging payer offerings. Partner with Marketing to support payer-specific content, messaging, and conference preparation. Product Discovery Support Gather, organize, and synthesize payer feedback, market insights, and internal inputs to support product discovery. Track assumptions, dependencies, and open questions to drive cross-functional alignment and customer follow-up. Support testing and learning by helping coordinate pilots, early feedback loops, and documentation of outcomes. Scaling & Early Product Market Fit Support 0→1 product launches by coordinating across internal teams and customers to ensure smooth execution. Assist with refining early implementation needs, success criteria, and product experience as offerings mature. Identify recurring friction points and opportunities for process, communication, or tooling improvements. Internal Payer Vertical Operations Help build and manage key internal processes such as payer pipeline to ensure understanding of key dependencies, risks and executive and operational alignment and prioritization. Act as a central point of coordination for payer-related work, helping ensure the right teams are engaged at the right time. Proactively identify gaps, bottlenecks, or misalignment across payer initiatives and surface them with recommendations. Represent the payer vertical internally by helping ensure alignment on priorities, timelines, and customer needs. What We're Looking For 5+ years in healthcare with experience spanning business development, product, partnerships, or strategy roles Deep understanding of the payer landscape: health plan economics, value-based care, quality programs (HEDIS, Stars), utilization management, and revenue cycle management processes. Experience with revenue cycle management infrastructure and the knowledge of the tools, challenges and opportunities to innovate. Track record of building and closing complex enterprise healthcare deals with measurable revenue impact Experience selling 0 to 1 : you've shaped what gets built, not just sold it Relationships with health plan executives and/or health IT platform leaders Experience building new business lines or verticals at growth-stage companies Comfort with ambiguity and the ability to move fluidly between strategy, execution, and closing Bonus Points If… Experience with clinical documentation workflows, ambient AI, or scribe technology Familiarity with payer-provider data exchange platforms (e.g., Epic Payer Platform, claims/clinical data integration) Understanding of foundation AI models and their application in healthcare Background working with health plan innovation or digital health teams This role is hybrid (3x/week) in our SoHo NY office with 30% travel Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead and manage healthcare technology implementation projects, ensuring successful deployment, stakeholder communication, and process improvements. | 3+ years of project management experience in software deployment, healthcare system implementation, with strong communication, organization, and problem-solving skills. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role As an Implementation Manager - Enterprise & Commercial Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll Do Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. Identify and manage project risks and issues, and develop contingency plans as needed. Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support. What You'll Bring Have a track record of driving successful healthcare technology implementation projects from initiation to completion. Excel at communication and can synthesize information in a concise way. Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. Have the ability to smell smoke and escalate early, with proposed solutions. Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if... Familiarity with systems requiring strict adherence to privacy and security protocols. Knowledge of tiered support organizations and escalation protocols. ***This role requires up to 20% travel*** We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Design and conduct evaluations of AI models and products in healthcare, collaborating with cross-functional teams, and reporting findings. | Currently pursuing a PhD in a relevant field with a strong research record, experience with empirical evaluations, and a passion for healthcare AI. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We’re looking for research interns to join Abridge’s Strategic Research team for a 12 week program in Summer 2026. In this role, you will work with the Head of Strategic Research on developing and conducting high-impact evaluations of Abridge models and products. As a member of a cross-functional team you will have deep engagements with both the Commercial and Builder sides of our organization. You will gain unique experience conducting research in a startup environment. By bringing methodological rigour on a startup tempo you will have the opportunity to make a meaningful impact on products that directly affect provider wellness and patient outcomes. The Strategic Research team at Abridge has two primary functions: (i) designing and conducting rigorous research studies investigating the impact of ambient AI as an intervention in partnership with collaborating health systems; and (ii) supporting external research efforts that leverage Abridge data. In addition to driving and supporting empirical studies of the impact of ambient AI-enabled technologies, the team works closely with our Science and Engineering teams on core model evaluation. What You’ll Do Design and conduct evaluations of Abridge models and products Develop a strong user-centric and patient-centric mindset, grounding the research in empathy for the real world experience of providers and patients Collaborate across our cross-functional product teams to ensure the research is deeply informed by current practices and our product roadmap Write technical reports and give presentations to internal stakeholders Receive mentorship from the Head of Strategic Research What You’ll Bring Currently pursuing a PhD in statistics, computer science, economics, information systems, health informatics, or a related field. Strong research track record in evaluation and measurement, as evidenced by research publications, coursework, and prior work experience. Demonstrated ability to conduct empirical evaluations using observational or experimental data grounded in a rigorous quantitative or mixed-methods approach. A curious, adaptable, and proactive mindset, with a desire to learn and grow in a fast-paced startup environment. Passion for and understanding of Abridge’s mission. Eligibility This internship opportunity is currently only open to PhD students enrolled at a US academic institution whose expected graduation date is no sooner than December 2026. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead and coordinate healthcare technology implementations, manage project phases, and ensure successful deployment and stakeholder satisfaction. | 3+ years of project management experience in software deployment, healthcare system familiarity, strong communication, and organizational skills. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role • *Must be able to go into our New York City (SoHo) office 3x/week. As an Implementation Manager - Enterprise & Commercial Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll Do • Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. • Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. • Identify and manage project risks and issues, and develop contingency plans as needed. • Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. • Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. • Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. • Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support. What You'll Bring • Have a track record of driving successful healthcare technology implementation projects from initiation to completion. • Excel at communication and can synthesize information in a concise way. • Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. • Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. • Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. • Have the ability to smell smoke and escalate early, with proposed solutions. • Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. • Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. • Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if... • Familiarity with systems requiring strict adherence to privacy and security protocols. • Knowledge of tiered support organizations and escalation protocols. • **This role requires up to 20% travel*** We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: • Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees • Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. • Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. • Paid Parental Leave: Generous paid parental leave for all full-time employees. • Family Forming Benefits: Resources and financial support to help you build your family. • 401(k) Matching: Contribution matching to help invest in your future. • Personal Device Allowance: Tax free funds for personal device usage. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. • Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. • Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead and develop a company-wide reliability and security engineering organization, develop strategic roadmaps, and collaborate across departments to ensure high performance and security standards. | Extensive experience in managing large-scale, multi-cloud, and containerized workloads, leading performance engineering, and building high-performing engineering teams. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role Abridge’s services and engineering teams are in hyperscale mode, and multiplying rapidly with our customer base and new product launches. We are looking for a seasoned leader who can harness this growth across the organization through reliability and performance engineering, engineering velocity, software replatforming and rearchitecture, and application security . You’ll lead and build an extremely fast growing organization, iteratively scope and execute a company-wide application reliability roadmap, and lead development and improvement of SLOs across the entire company and spanning multi-region and multi-cloud. The combination of security, scale, uptime, and timeline requirements Abridge has has never been executed before in tech. This is a rapidly expanding role that sits at the intersection of AI, reliability engineering, security, and healthcare. What You’ll Do Visionary leadership: Scope, resource, evangelize, and execute a company-wide reliability and engineering velocity roadmap across environments and clouds, real-time streaming infrastructure under immense scale, compute as well as AI -at-edge infrastructure, and the most ambitious cloud security roadmap in the entire tech industry. Collaborate with department heads across product engineering, security, product management, commercial, and more to develop, align, and execute an extremely ambitious strategic roadmap. Gifted tactician: We have an extremely diverse set of challenges all happening at the same time. We don’t expect you to code, but we expect you to be able to work at the level of small tiger teams to unblock, enable, and drive execution and solutioning. You’ll need to be creative on multiple dimensions and juggle several ambiguous and tricky problems at a time, at any given time. Recruiter extraordinaire: You’ll have all the resources you need at your disposal to scale out your team to meet this roadmap - both ICs and managers. You’ll need to be able to attract top talent and hire quickly while maintaining a consistently high bar. You’ll iterate on the hiring process along with other leaders, improve diversity and equity, retain and maximize the effectiveness of an extremely senior team, and make strategic bets on the people that will take us to the next level. Mentor to the mentors: The engineering team you’ll be managing, and all the teams you’ll be partnering with, are quite senior. You’ll be working to develop their careers, create top-of-ladder development opportunities, and continuously raise the bar for your staff as well as your peers and leaders in their abilities and awareness. You’ll need to earn their trust, lead by example, be a doctor rather than a judge for organizational and people challenges, and help establish and maintain a hivemind, de-siloed culture across all engineering pods. What You’ll Bring 3 - 6+ years as a manager in rapidly growing organizations including at least 1 year as a manager of managers. Seeking an extremely challenging role that will push you beyond your limits, where failures are inevitable and not to be feared. Seeking a senior leadership role to develop people, environments, and impact - not ego, accolades, or ladder climbing. Able to ask for help, fail fast and admit defeat; get yourself and others out of their comfort zone. Track record of leading performance engineering including load test and chaos engineering, large scale distributed telemetry implementation, major architectural and software refactors, engineering velocity, and full stack development. Experience running production workloads in more than one cloud provider (at a time, or across your experience). Experience managing workloads across containerized solutions, Kubernetes, and CNCF-approved tooling such as Argo, istio, OTel, and more. Thought leader in platform building, with a strong desire to represent Abridge as a reliability engineering leader in the tech industry. Genuine passion for Abridge’s mission to improve healthcare in America and across the world. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Design, build, and support scalable healthcare data integrations using REST APIs and healthcare standards, collaborating with internal teams and external partners to ensure secure, high-quality, and performant integration solutions. | 5+ years of experience with business-critical integrations, proficiency with REST-like APIs, OAuth2.0, mTLS, and familiarity with NodeJS/TypeScript and Google Cloud Platform, plus willingness to work onsite 3x weekly. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We’re looking for Senior Integrations Engineers to join our growing team! This role is instrumental in supporting our expansion in our hyper growth phase. You’ll play a key role in designing, building, and scaling our integrations powering our product. You’ll work alongside our engineers, implementation specialists, support, and product managers to build real-time and batch data integrations with our partners and clients. What You’ll Do Scale up our business by designing, building, and supporting our integrations and infrastructure Build robust healthcare integrations without compromising security, privacy, or quality. These integrations will leverage technology standards using REST-like APIs, healthcare standards such as FHIR and HL7v2, and other third-party APIs. Collaborate closely with our health system customers to deploy, troubleshoot, and support integrations. Be comfortable engaging with external partners and stakeholders. Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security Advocate for high standards; make quality-of-life improvements to the codebase; add documentation and share knowledge; and help limit the growth of technical debt Build deep user empathy and maintain a user-centric mindset Communicate regularly and effectively within and on behalf of our cross-functional product delivery teams. You’ll work with other disciplines, including design, product, machine learning, and infrastructure, and will have opportunities to learn from and contribute to projects across the company What You’ll Bring 5+ years of experience launching business-critical integrations with large enterprises Experience working with technologies REST-like APIs, OAuth2.0, mTLS Excitement about working on our tech stack, which include NodeJS/TypeScript and Google Cloud Platform Passionate about working in healthcare integrations Ability to act with autonomy & self-direction while working well in a team environment Willingness to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly Comfortable with working across domains and languages with a curiosity to experiment & learn new things Strong communication with internal and external stakeholders Nice to Have 2+ years of experience working with healthcare data integrations Experienced in delivering integrations with EHRs like Oracle Health/Cerner and others Familiarity with one or more of the following technologies: FHIR, HL7, X12 Must be willing to work from our SF or NY office at least 3x per week (Relocation assistance is available for candidates willing to move to San Francisco or New York) This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Design, build, and support scalable healthcare integrations using REST APIs and healthcare standards, collaborating with internal teams and external partners. | 5+ years of experience with enterprise integrations, proficiency with REST APIs, OAuth2.0, and TypeScript/NodeJS, strong communication skills, and willingness to work hybrid onsite. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We’re looking for Senior Integrations Engineers to join our growing team! This role is instrumental in supporting our expansion in our hyper growth phase. You’ll play a key role in designing, building, and scaling our integrations powering our product. You’ll work alongside our engineers, implementation specialists, support, and product managers to build real-time and batch data integrations with our partners and clients. What You’ll Do • Scale up our business by designing, building, and supporting our integrations and infrastructure • Build robust healthcare integrations without compromising security, privacy, or quality. These integrations will leverage technology standards using REST-like APIs, healthcare standards such as FHIR and HL7v2, and other third-party APIs. • Collaborate closely with our health system customers to deploy, troubleshoot, and support integrations. Be comfortable engaging with external partners and stakeholders. • Enhance existing systems to add new functionality, and to improve performance, stability, quality, and security • Advocate for high standards; make quality-of-life improvements to the codebase; add documentation and share knowledge; and help limit the growth of technical debt • Build deep user empathy and maintain a user-centric mindset • Communicate regularly and effectively within and on behalf of our cross-functional product delivery teams. You’ll work with other disciplines, including design, product, machine learning, and infrastructure, and will have opportunities to learn from and contribute to projects across the company What You’ll Bring • 5+ years of experience launching business-critical integrations with large enterprises • Experience working with technologies REST-like APIs, OAuth2.0, mTLS • Excitement about working on our tech stack, which include NodeJS/TypeScript and Google Cloud Platform • Passionate about working in healthcare integrations • Ability to act with autonomy & self-direction while working well in a team environment • Willingness to pitch in wherever needed - as a fast-moving startup we need to do good work, quickly • Comfortable with working across domains and languages with a curiosity to experiment & learn new things • Strong communication with internal and external stakeholders Nice to Have • 2+ years of experience working with healthcare data integrations • Experienced in delivering integrations with EHRs like Oracle Health/Cerner and others • Familiarity with one or more of the following technologies: FHIR, HL7, X12 Must be willing to work from our SF or NY office at least 3x per week (Relocation assistance is available for candidates willing to move to San Francisco or New York) This position requires a commitment to a hybrid work model, with the expectation of coming into the office a minimum of (3) three times per week. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. • 401k and Matching: Contribution matching to help invest in your future. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead and scale the design organization, define and execute design strategy across products, build design teams, and collaborate cross-functionally to deliver user-centric AI-powered healthcare products. | 7+ years product design experience with 3+ years leadership, proven SaaS product design leadership, expertise in complex data-heavy applications, AI/ML product experience, and ability to scale design teams. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role We're seeking a Senior Product Design Manager to lead and scale our design organization during a critical growth phase. You'll own the end-to-end design strategy across our product portfolio, from our core documentation platform to new ventures in risk adjustment, prior authorization, and clinical intelligence. This role is perfect for a design leader who thrives in complex environments, can translate intricate workflows into elegant solutions, and understands how to build products that create genuine switching costs through exceptional user experience. You'll report directly to the VP of Product and partner closely with engineering, clinical, and go-to-market teams to deliver products that our users love and our buyers can't live without. What You’ll Do Drive Strategic Design Vision Define and execute the design strategy across multiple products and surfaces (mobile, desktop, API integrations) Create design principles that balance "invisible intelligence" with user control and transparency Build design moats that make our products irreplaceable through personalization, workflow integration, and network effects Establish how design can accelerate our three strategic priorities: defending our core, extending value beyond documentation, and diversifying revenue streams Lead Product Design Design for complex multi-stakeholder environments where buyers (CFOs, CIOs) differ from end users Create coherent experiences across different EHR integrations and technical constraints Develop information architecture for data-dense, real-time applications Design AI-powered features that build trust through radical transparency Balance speed of delivery with quality in a fast-moving, competitive market Build and Scale the Design Organization, Including User Research Grow and mentor a world-class design team (currently 3, scaling to 15+) Start User Research Organization Establish design systems and processes that enable autonomous teams Foster a culture of customer obsession, rapid iteration, and measurable impact Partner with recruiting to attract top talent in a competitive market Drive Cross-functional Excellence Partner with product and engineering to shape product strategy and roadmap Collaborate with sales and customer success to understand enterprise customer needs Work with clinical teams to translate complex domain requirements into intuitive experiences Influence without authority across a highly matrixed organization Measure and Communicate Impact Define design metrics that connect to business outcomes (adoption, retention, revenue) Build the case for design investment through clear ROI demonstration Present design strategy and progress to executive team and board Champion user needs while balancing technical constraints and business requirements What You’ll Bring 7+ years of product design experience, with 3+ years in leadership roles Proven track record leading design for consumer-grade or B2B SaaS products Operational execution: urgency and speed of delivery Experience scaling design teams from 5 to 15+ people Deep expertise in designing complex, data-heavy applications Track record of shipping AI/ML-powered products that users trust Experience with multi-surface design (mobile, desktop, APIs, integrations) Excellence in information architecture and interaction design for complex workflows Experience creating and scaling design systems across multiple products Strong portfolio demonstrating impact on business metrics Ability to thrive in ambiguity and drive clarity for your team Bonus Points If… Background in products with real-time data processing and display Experience with voice interfaces or conversation-based products Track record in two-sided marketplaces or multi-stakeholder platforms Experience with products requiring deep third-party integrations Background in companies that have scaled from $100M to $1B+ revenue Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Drive product organization alignment and execution by maintaining roadmaps, facilitating reviews, managing launch operations, and enabling cross-functional teams. | 3-5+ years in consulting, strategy & operations, or product operations with strong analytical, communication, and stakeholder alignment skills, and ability to work hybrid in San Francisco. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role Abridge is growing rapidly, and we’re looking for a Product Operations Manager to help our product organization scale with excellence. You’ll drive clarity, unlock execution, and ensure our product managers and builders can focus on creating user value. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while reporting into Operations to bring added discipline, alignment, and cross-functional leverage. This is a hands-on, high-impact role for a structured thinker with GSD energy who loves building the operating system of a world-class product org. Reporting to the COO, you’ll turn product goals into actionable plans, maintaining the roadmap as a source of truth, and ensuring launches, comms, and enablement run smoothly. What You’ll Do Planning & Alignment Maintain the product org’s single sources of truth, including living roadmap, goals, and feedback tracking. Build a product operating system that stays ahead of the curve, anticipating needs before they surface. Facilitate quarterly roadmap reviews, collecting cross-functional inputs and prepping for cross-functional reviews. Cascade product updates across the company (e.g., newsletters, All Hands), ensuring clarity and consistency. Launch Operations & GTM Enablement Own the release process end-to-end, including readiness criteria, beta programs, commitments, and launch playbooks. Partner with Marketing and Success to deliver enablement (training, FAQs, release notes, demos). Facilitate ongoing product metrics reviews with Product, Data Science, and GTM leaders. Knowledge & Tooling Build and maintain an internal knowledge base for product/GTM teams. Centralize, prioritize, and tag customer feedback, route it to the right PMs, and ensure inputs are reviewed in roadmap forums. Execution Excellence Track dependencies and surface risks early, with recommended options for resolution. Build onboarding materials for new PMs and accelerate their time to impact. What You’ll Bring 3-5+ years in consulting, strategy & operations, product ops, investing, or similar roles Analytical thinker who approaches problem from first principles and can design product operating systems that fit the context, not just apply playbooks Skilled at driving alignment across stakeholders, distilling complexity, and communicating with clarity High EQ and ability to influence without authority, earning trust from PMs, engineers, GTM leaders, and executives alike. Bias to action and comfort with ambiguity: you’re as comfortable building the system as running it until it sticks. This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead partner success efforts by building relationships with clinicians, driving product adoption and expansion, and collaborating cross-functionally to improve customer outcomes. | Requires 5+ years in customer/partner success leadership, experience with enterprise health systems, strong communication skills, technical aptitude, and ability to manage multiple client relationships. | Location Pittsburgh-Hybrid Employment Type Full time Location Type Remote Department CommercialPartner ExperiencePartner Success - Key Compensation • $135.4K – $143.4K • Offers Equity • $27.1K – $28.7K Bonus Compensation is market-based and reflects the cost of labor across different U.S. geographic locations. The listed salary range corresponds to our lowest and highest geographic markets. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role As a Partner Success Director at Abridge, you will play a vital role in ensuring the satisfaction, adoption, and expansion of our solutions within our customers. You will be a core member of the commercial team and work closely with clinicians, administrators, and key stakeholders to understand their needs, provide ongoing support and guidance, and drive the successful utilization and expansion of our products and services. What You’ll Do • Clinician Success: • Build and maintain strong relationships with clinicians and healthcare professionals across enterprise customers. • Act as a trusted advisor to clinicians, offering guidance and best practices to enhance their productivity, efficiency, and patient outcomes. • Understand user workflows, pain points, and objectives to align our solutions with their needs. • Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions. • Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions. • Monitor and track clinician satisfaction and adoption rates, proactively identifying opportunities for improvement and driving engagement initiatives. • Customer Expansion: • Collaborate with the sales team to identify expansion opportunities with existing customers, outlining goals, milestones, and action plans. • Conduct regular business reviews with key stakeholders to assess product performance, user feedback, and identify opportunities for additional value-add solutions. • Present new features, upgrades, and solutions to clients, highlighting their potential benefits and ROI. • Track customer expansion metrics and contribute to revenue growth targets. • Partner Success Advocacy: • Support all clinician users and serve as the voice of the customer internally, sharing insights, feedback, and success stories to drive product and service improvements. • Collaborate with cross-functional teams, including sales, marketing, and product, to deliver a seamless customer experience. • Contribute to the development of partner success resources, such as knowledge bases, training materials, and partner success stories. What You’ll Bring • Proven experience as a Customer/Partner Success Director or Customer Success/Partner Manager • 5+ years of experience working in or with enterprise health systems • Strong understanding of the healthcare ecosystem, including the dynamics and challenges faced by large health enterprises and clinicians. • Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. • Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. • Strong problem-solving skills, with a proactive and results-oriented mindset. • Ability to multitask and manage multiple client relationships simultaneously. • Familiarity with CRM software and customer success tools is a plus. • Strong organizational and project management capabilities. • **This role requires up to 20% travel*** • **This role must be based in Pittsburgh*** Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: • Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. • Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. • Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. • 401k and Matching: Contribution matching to help invest in your future. • Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. • Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. • Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. • Compensation and Equity: Competitive compensation and equity grants for full time employees. • ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. Compensation Range: $135.4K - $143.4K

Provide timely and accurate customer support, troubleshoot issues, communicate user feedback to teams, and maintain detailed CRM records. | 2+ years in customer service support, strong communication and organizational skills, experience with CRM tools, and ability to work in a fast-paced environment. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team. We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business. What You'll Do Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis Dig deep and be curious about solving complex issues What You'll Bring Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team Love interacting with our customers and are happy to work hard Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality Can work with speed and are results driven Thrive in a fast-paced environment and willing to roll with the punches Possess excellent computer skills and comfortable with technology Ideally, You Have Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!) Worked in CRM/Ticketing systems with rigorous tracking This is a remote full-time, hourly role with a schedule of Monday through Friday, 12:00 PM - 9:00 PM EST. The hourly rate for this role is based on geographic location and ranges as follows: Geo 1: $48/hour Geo 2: $43/hour Geo 3: $41/hour Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Provide timely and accurate customer support, troubleshoot issues, track contacts in CRM, and advocate for user experience improvements. | 2+ years in customer support, strong communication skills, experience with CRM tools, ability to manage multiple priorities, and comfort with technology. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role At Abridge, trust is our currency. We are committed to delivering exceptional products, services, and experiences to our customers. We are looking for highly motivated Customer Support Specialists to join our rapidly growing team and play a key role in scaling our customer support team. We take our user experience and happiness seriously and consider the Support Team essential to the company’s success. In this role, you’ll set the standard for what incredible customer experience looks like at Abridge with both our enterprise and individual customers. You’ll be responsible for responding to customers with care and accuracy while helping build our support department to meet the growing demands of our business. What You'll Do Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis Dig deep and be curious about solving complex issues What You'll Bring Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team Love interacting with our customers and are happy to work hard Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner Extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality Can work with speed and are results driven Thrive in a fast-paced environment and willing to roll with the punches Possess excellent computer skills and comfortable with technology Ideally, You Have Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!) Worked in CRM/Ticketing systems with rigorous tracking **This is a remote full-time, hourly role with a schedule of Monday through Friday, 6:00 AM - 3:00 PM EST through the end of this year, and shift to 6:00 AM - 5:00 PM EST 4X a week beginning on 1/1/2026. The hourly rate for this role is based on geographic location and ranges as follows: Geo 1: $48/hour Geo 2: $43/hour Geo 3: $41/hour Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

Lead and manage strategic healthcare technology implementations, coordinate cross-functional teams, communicate with stakeholders, manage risks, and ensure successful project delivery. | 3+ years project management experience focused on software deployment in B2B healthcare, excellent communication, organizational skills, ability to manage multiple priorities, and experience with electronic record systems. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role As an Implementation Manager - Strategic Accounts at Abridge, you will play a critical role in ensuring the successful deployment and implementation of Abridge products and services with our customers. You will be the primary point of contact for our valued partners and you will be the driving force behind seamless project execution. You’ll use your exceptional communication skills as you work closely with internal and external stakeholders to deliver projects on time, while exceeding the needs and expectations of our users. Ideally, you thrive in a startup environment, specifically with a culture that’s built on seeing obstacles as opportunities, having a bias toward execution, being a little nerdy and perpetually curious, and helping teammates succeed. What You'll Do Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships. Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams. Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization. Identify and manage project risks and issues, and develop contingency plans as needed. Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner. Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals. Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment. Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support. What You'll Bring Have a track record of driving successful healthcare technology implementation projects from initiation to completion. Excel at communication and can synthesize information in a concise way. Are extremely organized and detail oriented. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality. Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation. Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership. Have the ability to smell smoke and escalate early, with proposed solutions. Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action. Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies. Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.) Bonus points if... Familiarity with systems requiring strict adherence to privacy and security protocols. Knowledge of tiered support organizations and escalation protocols. ***This role requires up to 20% travel*** ***This role must be based in the Pacific time zone*** We value people who want to learn new things, and we know that great team members might not perfectly match a job description. If you’re interested in the role but aren’t sure whether or not you’re a good fit, we’d still like to hear from you. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.

As a Staff Product Designer, you will shape the product experience at Abridge, tackling complex design challenges and advocating for design excellence. You will collaborate with cross-functional partners to create intuitive user experiences that enhance clinical workflows. | Candidates should have 7-12+ years of experience in impactful product design, ideally with a background in AI/ML products. Strong communication skills and a collaborative spirit are essential, along with a proven track record of leading design initiatives. | About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. As our Staff Product Designer, you won't just be designing software. You'll be redesigning the future of healthcare delivery. You'll create experiences that give clinicians back time, reduce cognitive load, and enable doctors to give their patients undivided attention again. Healthcare is broken in ways most people don't see. Clinicians spend up much of their time on administrative tasks, leading to unprecedented burnout rates and compromised patient care. The current state of clinical documentation forces doctors to choose between looking at their patients or looking at their computers. This role is for someone who dreams big and can reimagine experiences. You'll be working on problems that have never been solved before, in an industry where design decisions impact human lives and wellbeing. What You'll Do: As our Staff Product Designer, you’ll shape the product experience at Abridge, setting a high bar for taste, clarity, and strategic thinking across initiatives that directly impact clinicians, patients, and care teams. You’ll collaborate deeply with cross-functional partners, immerse yourself in the complexity of clinical workflows, and bring structure and empathy to ambiguous problems. Whether you’re prototyping new ideas or refining existing features, you’ll advocate for design excellence at every stage of the product lifecycle. Simplify the Complex: Tackle our most challenging and ambiguous design and customer problems, transforming complex clinical workflows and AI capabilities into intuitive and delightful user experiences. Elevate Our Craft and Establish Design Standards Push the boundaries of visual and interaction design. You have an extremely strong command of design principles, motion, and prototyping, ensuring every pixel and interaction is meticulously considered and executed to perfection. Lead End-to-End Design Execution: Design for today’s needs and tomorrow’s challenges, translating early ideas into concrete, high-fidelity designs, prototypes, and user flows. No task is too small or too large when it comes to building exceptional products. Champion User-Centered Design: Advocate passionately for our users,clinicians who rely on our product daily. Engage in user research, synthesize insights, and ensure that every design decision is rooted in a deep understanding of their needs and pain points. What You'll Bring: 7-12+ years of experience shipping impactful product design in complex domains. Bonus points for AI experience. A proven track record of leading significant design initiatives from concept to launch, demonstrating measurable impact on user experience and business outcomes. A high craft bar that you consistently meet and exceed. You sweat the details and inspire others to do the same. Exceptional communication, presentation, and storytelling skills that enable you to articulate design rationale and influence stakeholders at all levels. A highly collaborative spirit and a low ego, with a genuine desire to learn, teach, and grow with a fast-paced, high-performing team. Ideally, you’d have experience with: AI/ML products Consumer mobile Enterprise product experience This is a hybrid role - you must be based out of New York or San Francisco or willing to relocate. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees. Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. Paid Parental Leave: 16 weeks paid parental leave for all full-time employees. 401k and Matching: Contribution matching to help invest in your future. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more. Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.