Abnormal

Manage strategic mid-market and enterprise accounts to ensure long-term value through success planning, adoption driving, and risk mitigation. | 8+ years in enterprise SaaS with 3+ years in Customer Success or related roles, strong communication and analytical skills, and proficiency with Salesforce and Jira. | About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes. Who you are Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes Effective communicator with the ability to present complex ideas clearly across a range of audiences Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset What you will do Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes Represent the customer voice internally, providing structured feedback to Product and other teams Support knowledge sharing and contribute to internal process development or mentoring where relevant Must Haves 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles Proven track record managing complex customer relationships, including executive-level stakeholders Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes Technical familiarity with internet and networking technologies; experience with security products is a plus Proficiency in CRM and support tools such as Salesforce and Jira Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience #LI-EM3 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $139,440—$164,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Serve as the voice of the customer to drive renewals and expansion through business reviews and platform adoption guidance. | 5+ years in Customer Success Manager roles with enterprise SaaS experience, strong analytical and organizational skills, technical troubleshooting, and CRM proficiency. | About You As a Sr. CSM, you are passionate about and have a world-class track record of creating and sustaining happy, referenceable customers that realize full value from the platform and partnership. You have an exceptional ability to establish and nurture stakeholder relationships and align on value objectives and results, acting as the customer's trusted advisor. Acting as the primary interface between the customer and the internal teams at Abnormal, you are adept at: ensuring clear, measurable success criteria is established and attained, driving adoption of platform best practices to optimize ROI, educating on new/upcoming features (which may qualify cross/upsell opportunities), anticipating and proactively de-escalating issues with scalable solutions, and maintaining a feedback loop for key product enhancements / improvement requests. In this job, you will bring these skills 5+ years experience in a CSM capacity, with 6+ yrs. experience in an enterprise SaaS product support environment Strong experience with building and developing long-lasting executive-level relationships (including with CISO’s and CIO’s) at F500 companies, along with providing an outstanding overall customer experience (measurable in the form of an achieved health score, account retention/growth rate, and % referenceable customers) Action-oriented, with the ability to quickly assess and integrate inputs across functions (Support, Product, ENG) and turn into a scalable solution and clear customer narrative Soft skills oriented towards developing and retaining a customer’s trust and de-escalating their issues (i.e., turning escalations into positive experiences based on the quality of our response) Strong analytical and organizational skills, with the ability to understand and review the financial return or ROI on the customer’s investment Strong written, spoken, and presentation skills, with the ability to communicate effectively with all levels of the organization - both internally and externally Proven ability to introduce and review new product features, best practices, and follow up with customers to advance desired platform adoption/usage Strong technical troubleshooting skills (i.e., previous support or SE experience), and an ability to collaborate, coordinate and escalate issues within a team of product support professionals Previous experience with Internet and networking technologies and products, including email security products Well versed with using case management systems and CRM’s (e.g., SFDC / JIRA) Bachelor of Science in Computer Engineering/ Computer Science, Electronics and Communications Engineering or non-graduates with good communication skills, strong technical knowledge or similar work experience required Role Responsibilities + Deliverables Value Realization: Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention. Schedule, prepare and deliver Business Reviews for customers, with the top priority of proving ROI that leads to renewals/expansion. Increase customer adoption of key platform features and best practices to maximize ROI, ensuring the basis for retention, satisfaction, and growth. Product Knowledge: Maintain a deep understanding of our product and roadmap, so you can guide customers to success and continue to drive up their Adoption Score. Educate customers on the most relevant features and functionality related to their specific requirements. Relationship Building: Understand your customer’s industry trends, business challenges with email security, and current and potential use cases for Abnormal. With understanding of customer needs, establish a strategic, trusted advisor relationship at the highest relevant levels by guiding the customer on best practice usage of the platform to manage risk and meet/exceed their objectives. Develop and nurture Abnormal Security champions within your customer’s organization who advocate for the platform based on their positive experience. Account Success Planning: Engage customers’ senior decision makers to understand their evolving strategy for email security and to shape Success Planning informed by these goals. Work with the internal Account team and external customer stakeholders to formulate/maintain a Success Plan outlining how Abnormal Security addresses their immediate and future needs (with success metrics). Proactively monitor customer health to reach out to customers before risks or issues escalate and identify remediation options. Cross Functional Collaboration: Partner with Abnormal Security Account Team (Account Executives, Sales Engineers, Support Engineers, etc.) to ensure that customers renew and expand usage. Triage and Risk Mitigation: Monitor customer user trends to recommend to internal teams risk mitigation actions (Product, Support, Services, etc.). Example: work with Engineering to stabilize customer’s advanced reporting needs based on repeated case escalations. Coordinate internal actions and schedule customer calls as necessary to address case issues and concerns and ensure all commitments are met. #LI-MC2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $139,440—$164,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Build identity verification and fraud detection systems, develop correlation engines, and create high-availability pipelines for real-time analysis. | 2+ years of software development experience, productionizing large-scale data systems, and solving technical challenges related to fraud detection and pattern matching. | About the Role As organizations face increasingly sophisticated social engineering and insider threats, the very foundation of trust—the employee identity—is under attack. Abnormal’s Identity Security team is building a groundbreaking product to detect and prevent fraudulent employee identities, specifically targeting high-stakes threats like infiltrators seeking to funnel funds through deceptive employment. We use advanced behavioral intelligence to scrutinize candidate details—from resumes and application metadata like IP addresses, email addresses, and phone numbers—to identify suspicious patterns and prevent malicious actors from entering the workforce. We are extending Abnormal’s leadership in AI-native security to protect the integrity of the modern enterprise at the point of hire. What you will do Build identity verification and fraud detection systems to scrutinize candidate data during the application process. Develop sophisticated correlation engines that match candidate details (IPs, phone numbers, email history, resume metadata) against known indicators of fraudulent or state-sponsored activity. Create high-availability pipelines that ingest and analyze signals from application tracking systems (ATS), identity providers, and external risk intelligence. Ship automated guardrails that flag high-risk candidates in real-time, enabling security teams to act before an infiltrator is onboarded. Drive 0→1 iteration: prototype quickly, test fraud detection assumptions, learn from emerging threat patterns, and scale simple, effective solutions. Collaborate across security, platform, and data teams; write and review technical designs; and participate in core SDLC rituals. Must Haves 2+ years building software applications. Experience productionizing large-scale, data-intensive systems. High velocity and creativity in solving technical challenges related to fraud detection and pattern matching. Experience & desire to adopt & improve AI-native development workflows. Strong debugging skills with logs, metrics, and behavioral signals. Ability to translate complex security and business requirements into high-quality software. Ability to independently solve complex problems and work cross-functionally. BS in CS/SE/IS or a related field. Nice to Have Experience with Go and Python. Experience in fraud detection, identity verification, or anti-money laundering (AML) systems. Background in cybersecurity, specifically focused on insider threats or nation-state actor TTPs (Tactics, Techniques, and Procedures). Experience with big data, statistics, and ML for identity/behavioral risk modeling and anomaly detection. #LI-AJ1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $148,800—$175,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Own and optimize end-to-end campaign and event operations, build scalable frameworks, and provide strategic insights to improve event impact. | 8+ years of experience in event marketing or campaign operations within a B2B SaaS environment, with proficiency in platforms like Marketo, Salesforce, Cvent, and Jifflenow, and experience supporting large-scale events. | About the Role The Senior Campaign & Event Operations Manager drives the operational excellence behind Abnormal’s most strategic campaigns and events. This role owns the systems, processes, and insights that enable flawless execution, cross-functional alignment, and measurable business impact across our global events portfolio. Embedded within the Strategic Events team, this role requires deep event context — understanding how events are designed, executed, and optimized to support GTM priorities. This is not a traditional project manager or reporting-only role. It’s for a strategic operator who combines analytical rigor with event expertise to build scalable frameworks, modernize processes, and translate event performance into actionable insights for marketing leadership. Partnering closely with Strategic Events, Global Integrated Marketing, Marketing Operations, and Field Marketing, this leader ensures that events and campaigns are operationally sound, insight-driven, and tightly connected to Abnormal’s broader marketing and revenue goals. What You’ll Do Own End-to-End Campaign & Event Operations Lead strategic and executional operations for Abnormal’s highest-impact campaigns and events, ensuring consistent delivery, clean execution, and strong alignment to GTM priorities Own operational workflows across the full lifecycle—planning, execution, follow-up, and retrospectives—while integrating seamlessly with systems including Marketo, Salesforce, Cvent, and Jifflenow Serve as the operational connective tissue between Strategic Events, Integrated Marketing, Field Marketing, and Marketing Operations Build Scalable Event Operations Frameworks Design and maintain a clear, repeatable event operations playbook that removes ambiguity and enables scale Develop RASCIs, project plans, intake and kickoff structures, stakeholder communication cadences, and escalation paths for different event types Create and standardize templates (kickoff agendas, program guides, recap docs, post-event retros, etc.) that empower teams without over-centralizing execution Establish a consistent post-event retrospective framework that captures learnings and drives continuous improvement Event Data, Reporting & Infrastructure Partner closely with Marketing Operations to define goals, lead flow logic, and measurement frameworks for campaigns and events Build and maintain dashboards and reporting that are self-serve, reliable, and actionable, reducing ad-hoc data pulls while increasing visibility for stakeholders Ensure data accuracy and operational rigor across event reporting, without being the sole owner of manual analysis Translate event performance into insights that inform campaign optimization and future investment decisions Process Modernization & Tooling Evaluate how existing tools and platforms are used today and identify opportunities to reduce manual work, improve data flow, and scale execution Lead process improvements and tooling enhancements that streamline operations and improve team efficiency Support special operational initiatives (e.g., executive meeting programs, new event formats, or experimental GTM motions) Cross-Functional Alignment & Enablement Drive alignment and visibility across cross-functional stakeholders by running operational forums, sharing calendars, and creating clear communication structures Partner with Field Marketing to develop repeatable enablement frameworks (program guides, timelines, follow-up structures), without owning sales-facing content creation Act as a trusted operational partner to event owners, enabling them to focus on strategy and experience while you ensure executional excellence Strategic Insight & Planning Support Support leadership in making data-informed decisions about the events portfolio using both quantitative performance data and qualitative insights Synthesize event learnings into quarterly and biannual summaries that inform future planning, investment decisions, and long-term strategy Help elevate events from executional programs to strategic GTM levers across the marketing organization What You’ll Bring 8+ years of experience in event marketing, campaign operations, or marketing operations within a B2B SaaS environment (cybersecurity experience a plus) Proven experience supporting or operating large-scale, high-impact events (including 1,000+ person programs) across multiple regions Strong operational mindset with the ability to build frameworks, systems, and processes that scale Experience partnering closely with Marketing Operations on lead flow, reporting, dashboards, and measurement Hands-on familiarity with event and marketing platforms such as Marketo, Salesforce, Cvent, Jifflenow, Splash, or similar Exceptional cross-functional collaboration skills and comfort operating in a highly matrixed organization Ability to balance structure with flexibility—bringing order without slowing teams down Clear, confident communicator who can synthesize complexity and drive alignment at all levels Highly accountable, proactive, and solutions-oriented with strong judgment and follow-through Willingness to travel ~20% (domestic and occasional international) Why This Role Matters This role is critical to scaling Abnormal’s events and campaigns without sacrificing quality, insight, or impact. By building the operational backbone behind our most strategic programs, the Senior Campaign & Event Operations Manager ensures that events are not just executed but optimized, measured, and continuously improved as a core driver of pipeline and brand growth. #LI-TC1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $161,500—$190,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Manage and develop relationships with channel partners to drive sales and engagement, coordinate with internal teams to align strategies, and enable partners through training and support. | Experience in channel management, partner relationship development, and cross-team collaboration, with strong communication skills. | About the Role Abnormal AI is seeking a Channel Account Manager to join our Channel Management team. This role is pivotal in supporting our sales efforts by developing and managing key relationships with channel partners across the Southeast. As part of a highly collaborative and detail-oriented team, you will build strong relationships with both national and regional partners. You’ll work cross-functionally with sales, marketing, and technical teams to align go-to-market strategies, drive partner engagement, and support the successful execution of joint sales efforts. Your ability to adapt to diverse stakeholder needs—from executives to technical staff—will be essential as you represent Abnormal's value in a competitive market. What you will do Drive partner-sourced pipeline and bookings by identifying and onboarding high-impact partners, including national, regional, and MSSP channels. Collaborate with internal channel and sales leadership to develop targeted recruitment and enablement strategies. Create and maintain Partner Account Plans with top partners, incorporating measurable sales, marketing, and enablement objectives. Coordinate demand generation activities with channel marketing to drive awareness and qualified leads. Align closely with regional sales teams to connect top prospects with suitable partners, facilitating measurable pipeline growth. Serve as a strategic liaison between Abnormal’s field leadership and partner executives, ensuring alignment and collaboration across organizations. Conduct regular training and knowledge-sharing sessions to ensure partner teams are fully equipped to position and sell Abnormal's offerings. Represent partner interests internally and advocate for high-quality execution of co-marketing, certification, and partner program initiatives. Take ownership of national partner relationships and drive quarterly planning and enablement to strengthen these engagements. Develop expertise in key areas of channel operations (e.g., deal registration, enablement programs, incentive platforms), and lead knowledge-sharing across the team. Must Haves Proven success applying a structured channel methodology to drive measurable outcomes. Experience working with and having a strong understanding of partner dynamics in the region. Strong communication and presentation skills, with the ability to clearly convey complex value propositions to a variety of audiences. Highly organized, with the ability to manage competing priorities and follow through on deliverables. Demonstrated ability to work cross-functionally with sales engineering, marketing, business development, and customer success teams. A proactive, solution-oriented approach, especially in dynamic or resource-constrained environments. Viewed as a trusted collaborator and strategic partner by internal stakeholders, capable of contributing to broader business discussions beyond core channel activities. #LI-LB2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $140,280—$165,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Develop and manage key channel partner relationships, drive pipeline growth, and coordinate with sales and marketing teams to achieve business objectives. | Proven success in structured channel methodologies, strong communication skills, and experience working cross-functionally in a dynamic environment. | About the Role Abnormal AI is seeking a Channel Account Manager to join our Channel Management team. This role is pivotal in supporting our sales efforts by developing and managing key relationships with channel partners across the North Central region. As part of a highly collaborative and detail-oriented team, you will build strong relationships with both national and regional partners. You’ll work cross-functionally with sales, marketing, and technical teams to align go-to-market strategies, drive partner engagement, and support the successful execution of joint sales efforts. Your ability to adapt to diverse stakeholder needs—from executives to technical staff—will be essential as you represent Abnormal's value in a competitive market. What you will do Drive partner-sourced pipeline and bookings by identifying and onboarding high-impact partners, including national, regional, and MSSP channels. Collaborate with internal channel and sales leadership to develop targeted recruitment and enablement strategies. Create and maintain Partner Account Plans with top partners, incorporating measurable sales, marketing, and enablement objectives. Coordinate demand generation activities with channel marketing to drive awareness and qualified leads. Align closely with regional sales teams to connect top prospects with suitable partners, facilitating measurable pipeline growth. Serve as a strategic liaison between Abnormal’s field leadership and partner executives, ensuring alignment and collaboration across organizations. Conduct regular training and knowledge-sharing sessions to ensure partner teams are fully equipped to position and sell Abnormal's offerings. Represent partner interests internally and advocate for high-quality execution of co-marketing, certification, and partner program initiatives. Take ownership of national partner relationships and drive quarterly planning and enablement to strengthen these engagements. Develop expertise in key areas of channel operations (e.g., deal registration, enablement programs, incentive platforms), and lead knowledge-sharing across the team. Must Haves Proven success applying a structured channel methodology to drive measurable outcomes. Experience working with and having a strong understanding of partner dynamics in the region. Strong communication and presentation skills, with the ability to clearly convey complex value propositions to a variety of audiences. Highly organized, with the ability to manage competing priorities and follow through on deliverables. Demonstrated ability to work cross-functionally with sales engineering, marketing, business development, and customer success teams. A proactive, solution-oriented approach, especially in dynamic or resource-constrained environments. Viewed as a trusted collaborator and strategic partner by internal stakeholders, capable of contributing to broader business discussions beyond core channel activities. #LI-LB2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $140,280—$165,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Design and develop platform security solutions, including authentication, authorization, and audit logging, while ensuring security and privacy standards. | Requires 2+ years of software engineering experience, proficiency in Golang and Python, system design skills, and knowledge of security and privacy best practices. | About the Role Abnormal AI is seeking a Software Engineer 2 who is a solid software developer with a strong interest in Security & Privacy to join the Platform Security team. In this role, you will help protect customer data by implementing rigorous Security and Privacy standards along with robust Authentication, Authorization, and Auditability (AAA) customer-facing solutions. You will design, develop, and refine platform solutions that enforce AAA principles, ensuring all Abnormal products are properly secured, appropriately permitted, and comprehensively logged. The ideal candidate will have Practical Security mindset - ability to identify and address security vulnerabilities across the entire software development and operations lifecycle. Ability to break down Security & Privacy challenges into practical technical solutions, and leading their successful implementation. Skill and passion for leveraging AI-native approaches to enhance team workflows and engineering practices. Opportunity to contribute to cross-team collaboration with product engineering teams to both seamlessly integrate Security & Privacy best practices into microservice architecture and eliminating implementation overhead for development teams Opportunity to grow into Senior Software Engineer on the team, taking on larger projects, driving greater impact, and assuming additional leadership responsibilities. What you will do Apply practical Security principles and AI-native workflows to effectively deliver technical solutions. Adopt and refine AI-native workflows to provide direct leverage for the team. Lead and deliver impactful enhancements for the Platform Security team, enforcing Security & Privacy standards to support ongoing product and market expansion. Design and implement customer facing SSO, RBAC, Audit log solutions to enable Security and Privacy by design. Reconcile Platform and Security & Privacy requirements, building a secure platform that empowers global engineering teams to deliver high quality software at high velocity. Actively mentor and support the growth of junior team members Must Haves BS degree in Computer Science, Electrical Engineering, Computer Engineering or other related engineering field. 2+ years of experience as a Software Engineer. Strong Computer Science and programming fundamentals. Experience with system design and cloud infrastructure. Experience with Golang and Python programming languages. Proven track record of leading feature development and delivering high quality software. Nice to Have Knowledge of Authentication & Authorization and Platform Security & Privacy problem space, best practices, and related technologies. Understanding of distributed computing, CAP theorem, and system design tradeoffs. Ability to differentiate must-have versus nice-to-have Security and Privacy requirements. #LI-NT1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $148,800—$175,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Designing and building scalable web applications and collaborating on technical projects. | Experience in full-stack development, modern frameworks, and relational DBMS technologies, with a focus on scalable, high-performance applications. | About the Role At Abnormal AI, we are on a thrilling mission to safeguard the world's largest enterprises against a vast range of relentless email attacks. We protect our customers against adversaries who are constantly evolving their techniques and tactics to outwit and undermine the traditional approaches to Email Security. That’s what makes our novel behavioral-based approach so…Abnormal. Abnormal has constantly been named as one of the top cybersecurity startups and our behavioral AI system has helped us win various cybersecurity accolades resulting in being trusted to protect more than 25% of the Fortune 500 (and ever growing). As a Software Engineer II on our team, you will tackle the exciting challenge of building LLM-based detection systems that significantly enhance our inbound email security product. Your work will involve leveraging the flexibility of LLMs to capture signals from a diverse range of messages, while mitigating the risks associated with deploying LLMs in a customer-facing environment. You will collaborate closely with ML Engineers, Data Scientists, and fellow Software Engineers to minimize the risk and impact of efficacy degradation due to uncontrollable factors. Your efforts will ensure that our inbound email security product remains world-class against an ever evolving threat landscape. Your contributions will directly influence the success of our Email Security product and Abnormal as a whole. What you will do Design and build our multi-agent architecture to incorporate LLMs into our threat detection engine Stay on top of the latest developments in LLMs, and rapidly test those new models/techniques to improve our systems Write code with testability, readability, edge cases, and errors in mind biasing towards simple iterative solutions Write and review technical design documents Participate in Sprint planning, code reviews, standups, and other aspects of the software development life cycle Must Haves 2+ years experience designing and building software applications Experience with large scale systems with an emphasis on data intensive applications that require high availability, throughput, and low latency High velocity and creativity in testing out new approaches to solving technical challenges Experience debugging using log analytic tools, metrics, and other signals Proven experience translating business requirements into software requirements and delivering high quality implementations Strong ability to independently solve complex problems Ability to work effectively with cross-functional teams BS degree in Computer Science, Software Engineering, Information Systems or other related engineering field Nice to Haves Experience with Go and Python Experience working with LLMs to solve customer facing business problems, where consistency and reliability of the service are essential Experience in the cybersecurity industry, financial fraud, application security, or related industries Experience with big data, statistics, and Machine Learning #LI-RT1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $148,800—$175,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Drive new business and expand market presence in the federal sector through full-cycle sales and strategic outreach. | Minimum 2 years of cybersecurity sales experience, 4+ years in sales, strong pipeline management, and cross-functional collaboration skills. | About the Role Abnormal AI is seeking a Mid-Market Account Executive to join its dynamic Sales organization in our New York City region. This team is responsible for driving new business growth by acquiring small to medium-sized customers and expanding Abnormal’s footprint in the market. This is a full-cycle sales role, where the Account Executive will own the entire sales process, from initial prospecting through to deal closure, within a defined territory. The ideal candidate will bring a strong hunter mindset, a genuine passion for cybersecurity, experience collaborating in team-selling environments, and the drive to make an immediate impact. What you will do Sell Abnormal AI solutions to your defined territory with the goal to overachieve new annual recurring revenue quota Work Mid Market accounts (<3k mailbox organizations) from initial conversations through signing a contract and up-selling once they’re a customer. Prospect and generate new business opportunities with Mid Market accounts (<3k mailbox organizations) to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue. Must Haves 2+ years of experience selling in cybersecurity 4 Years in an individual contributor role Disciplined pipeline generation across channels (prospecting, marketing, referrals, partners) Strong at qualifying needs and presenting ROI-driven value to stakeholders Executes a repeatable sales process with focus and time management Navigates internal and customer buying processes effectively Gathers and applies customer insights to improve execution Thrives in early-stage, resource-constrained environments Collaborates cross-functionally (SEs, Marketing, Product, CS) Nice to Haves MEDDIC, MEDDPICC, or Command of the Sale sales methodology training #LI-TY1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $85,000—$100,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Lead social media strategy, create content, and collaborate across teams to amplify brand presence and engagement. | Over 5 years of experience in B2B social strategy, exceptional writing skills, familiarity with AI tools, and ability to manage multiple stakeholders. | About the Role We’re hiring a Senior Social Media Manager to lead how Abnormal shows up on social platforms. This is a hands-on, high-impact IC role where you’ll drive our social strategy, blend brand storytelling, strategic editorial thinking, and AI-native content creation. You’ll amplify Abnormal’s voice across LinkedIn and other platforms, experimenting with ways to highlight our technical insights, product innovation, and company culture. You’ll also explore new tools and formats to help us move faster and be more relevant in a noisy space. What you will do Own and evolve Abnormal’s social strategy, starting with LinkedIn Build a publishing cadence tied to launches, campaigns, and industry moments Write sharp, on-brand copy and collaborate with Design on visuals—or create content yourself using AI tooling Drive amplification for major brand moments and executive visibility Create short-form assets from long-form content (press, events, blog posts) and elevate great internal stories Partner closely with Comms, Content, Design, and Product Marketing to align messaging and multiply reach Serve as the internal go-to for social content best practices, competitive inspiration, and brand tone Monitor trends in AI, cybersecurity, and tech to help Abnormal contribute to the right conversations at the right time Must Haves 5+ years of experience owning B2B social strategy and execution, ideally in tech or cybersecurity Exceptional writing skills and editorial judgment with an eye for scroll-stopping copy Experience creating visuals or managing content production for social (image, animation, or video) Familiarity with AI tools for creative workflows (e.g., ChatGPT, Midjourney, Runway,Descript) Strong instincts for what content performs, how to measure it, and when to adjust Ability to manage multiple stakeholders and move quickly with little oversight Proactive curiosity: you follow the market, know the memes, and bring new ideas often Nice to Have Familiarity with cybersecurity, AI-native platforms, or technical product storytelling Experience engaging executive leadership or subject matter experts for social content Comfort managing or experimenting with social listening and analytics platforms Design familiarity (Figma, Canva, Adobe Express) to make quick-turn visuals Passion for building brand from the inside out in a high-growth, high-trust environment #LI-LM3 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $123,300—$145,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Lead and develop field operations, translate GTM strategy into execution, and improve forecasting accuracy using analytics and AI. | Over 8 years in revenue or sales operations, experience leading teams, designing scalable operating models, and applying AI or automation in GTM functions. | About the Role Abnormal AI is looking for a Director, Field Operations to lead how our revenue organization plans, executes, and scales in an AI-native environment. This role sits at the intersection of GTM strategy, systems, and field execution and is responsible for ensuring insights translate into consistent behavior and predictable outcomes across Mid-Market, Enterprise, Strategic, and Channel teams. This role partners closely with Sales, Marketing, Customer Success, Channel, Finance, and GTM Operations to reduce friction, improve decision quality, and establish operating rhythms that scale as the business grows up-market and through partners. The Director of Field Operations will shape modern operating models that balance speed, precision, and scalability across the GTM engine. What you will do Lead and develop the Field Operations team by setting priorities, coaching for impact, and building scalable, repeatable operating models Translate GTM strategy into field execution by partnering with Sales and GTM leadership on annual and quarterly planning, including targets, capacity, coverage, territories, and quotas Improve the accuracy and consistency of global sales forecasting through standardized processes, advanced analytics, and AI-enabled forecasting approaches Own field operating rhythms, including pipeline and forecast reviews, inspection cadences, QBR inputs, and performance dashboards Drive sales process and execution excellence across the full funnel, supporting evolving motions across segments and channel-assisted deals Lead territory, capacity, and coverage design in partnership with Sales leadership, including segmentation models and change management Partner with RevOps and Systems teams to ensure GTM tools (e.g., Salesforce, forecasting, engagement, and analytics platforms) support how the field sells and inspects work Collaborate with internal AI development teams to launch AI-driven solutions that improve pipeline precision and reduce manual CRM effort Co-lead cross-functional GTM initiatives such as new segment launches, partner motions, and pricing or packaging changes through planning and adoption Act as a strategic partner to GTM leadership by providing data-backed recommendations, highlighting risks and tradeoffs, and helping prioritize across competing initiatives Must Haves 8+ years of experience in Revenue Operations, Sales Operations, or related GTM functions within a high-growth B2B SaaS environment 3–5+ years of experience leading and scaling operations, analytics, or GTM teams Strong analytical and problem-solving skills, with experience defining metrics and translating complex data into actionable insights Proven experience designing and implementing scalable operating frameworks across forecasting, pipeline health, territory and coverage, and sales process Demonstrated experience applying AI, advanced analytics, or automation to redesign operating models Deep familiarity with GTM systems and data, including Salesforce and related analytics or forecasting tools Strong stakeholder management and communication skills, with experience influencing senior GTM leaders and managing change across teams Comfort operating in ambiguous environments while maintaining high execution standards A continuous improvement mindset focused on balancing short-term execution with long-term scale Nice to Have Experience supporting channel partner motions and partner-influenced forecasting and pipeline inspection Familiarity with AI-assisted forecasting tools or predictive pipeline health frameworks Experience in companies scaling from Mid-Market into Enterprise or Strategic segments Experience leading cross-functional operating model changes across multiple GTM functions (Sales, Marketing, CS, Channel) #LI-MP1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $212,500—$250,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Lead enterprise-wide transformation initiatives focusing on AI, automation, and organizational redesign to optimize work and technology integration. | Extensive experience in managing complex, cross-functional transformation projects, strong understanding of AI and technology concepts, and proven leadership in organizational change. | About the Role At Abnormal, we’re reimagining how work gets done in the era of AI. We’ve built advanced AI transformation pods in R&D that can rapidly design and deploy intelligent tools for our internal teams—but we need the right strategy and leadership to identify what to transform, why, and how human work should evolve alongside it. As our Director of Transformation, you’ll build and lead a small, high-impact team that acts as the “tip of the spear” for AI transformation across the business. You’ll work directly with the Chief People & Transformation Officer, CFO, CEO, and Chief of Staff to identify high-value opportunities for transformation, scope business problems, and partner with our R&D pods to prioritize and deliver solutions. You’ll also design the future of human work at Abnormal—defining how roles, teams, and systems adapt as automation unlocks new ways of operating. This role is perfect for a strategic operator with a consulting mindset, product intuition, and a deep curiosity for how people, technology, and process intersect. Who You Are A systems thinker who can move fluidly from enterprise strategy to hands-on execution Equally comfortable engaging engineers, product leaders, People partners, and C-suite executives Experienced in leading complex, cross-functional change, but scrappy enough to roll up your sleeves and drive progress yourself Energized by ambiguity—you bring structure, decisions, and momentum to open-ended problems Comfortable making high-impact decisions with incomplete information and navigating organizational complexity to keep work moving forward What you will do Build and lead Abnormal’s Transformation function, hiring and developing a team of 2–3 transformation analysts. Own the design and evolution of Abnormal’s future-of-work and transformation operating model, defining how enterprise capabilities, roles, technology, and AI come together to run the business. Partner with the CEO and Chief People & Transformation Officer to define and operationalize Abnormal’s transformation process, establishing how opportunities are identified, assessed, prioritized, and executed across the company. Build and maintain an enterprise capability map, clearly defining core business capabilities and the human responsibilities, systems, and technologies required to deliver each one, with clear ownership, health indicators, and traceability to transformation initiatives. Assess the health, cost, and business impact of key capabilities, using consistent instrumentation to enable comparison, prioritization, and executive decision-making across the enterprise. Identify where AI, automation, process change, or organizational redesign can unlock meaningful improvements. Lead transformation prioritization, working with executive leadership, IT, and AI/R&D teams to ensure the highest-value initiatives are sequenced and resourced appropriately. Define solution paths for prioritized transformations, explicitly determining whether work should be performed by humans, AI, traditional systems, or a hybrid model—and ensuring these decisions, assumptions, and ownership models are captured and instrumented for ongoing governance and learning. Act as a connective operator across functions, helping initiatives move smoothly from prioritization to build to implementation by removing blockers, sequencing work, and maintaining momentum. Partner with People COEs and functional leaders to redesign roles, responsibilities, and org structures based on transformation outcomes, ensuring changes are reflected in job definitions, team models, and expectations. Drive change management and adoption, working cross-functionally to ensure new tools, processes, and org designs move from concept to implementation and are embedded into day-to-day operations. Design, build, and maintain the instrumentation layer for Abnormal’s transformation engine, creating a durable system of record that tracks enterprise capabilities, ownership, decision models (human vs. AI vs. systems), transformation progress, and business impact over time. Continuously measure and evaluate the outcomes of transformation initiatives you lead, using data to assess productivity gains, cost efficiency, quality improvements, and employee impact—and using those insights to course-correct, improve future transformations, and demonstrate sustained value to executive leadership. Maintain a clear, company-wide, authoritative view of capabilities, roles, and ownership, serving as the source of truth leaders rely on to understand responsibilities, dependencies, and how work gets done as the organization evolves. Must Haves 8–12+ years of relevant experience in management consulting, business operations, product management, or transformation leadership roles Proven experience scoping and leading complex, cross-functional transformation initiatives from strategy through execution Experience designing and operationalizing repeatable frameworks or operating models Strong analytical and problem-structuring skills; able to move seamlessly between big-picture strategy and operational detail Demonstrated fluency with technology, data, and AI concepts—able to translate between business and technical teams Exceptional communication and storytelling skills; able to influence executives and drive alignment across functions Experience designing or supporting organizational change, including org design, people systems, or operating model redesign Exposure to Gen AI coding tools and LLMs. Nice to Haves Experience in a high-growth tech or startup environment Familiarity with agile or product management principles Background spanning both consulting and internal operations or people functions Experience with capability modeling, operating model design, or workforce planning Why You’ll Love It Here You’ll shape how AI fundamentally changes the way work gets done—from the inside out You’ll partner directly with Abnormal’s executive team on company-defining initiatives You’ll join a values-driven culture that prizes velocity, ownership, and experimentation You’ll help build the blueprint for AI-enabled organizations—starting with ours #LI-MS2 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $238,000—$280,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Drive new business growth by managing the full sales cycle for mid-market cybersecurity clients, including prospecting, qualifying, presenting ROI-driven solutions, and expanding existing accounts. | At least 2 years of cybersecurity sales experience, 4+ years in an individual contributor role, disciplined pipeline management, and cross-functional collaboration skills. | About the Role Abnormal AI is seeking a Mid-Market Account Executive to join its dynamic Sales organization in our {INSERT POD/REGION}. This team is responsible for driving new business growth by acquiring small to medium-sized customers and expanding Abnormal’s footprint in the market. This is a full-cycle sales role, where the Account Executive will own the entire sales process, from initial prospecting through to deal closure, within a defined territory. The ideal candidate will bring a strong hunter mindset, a genuine passion for cybersecurity, experience collaborating in team-selling environments, and the drive to make an immediate impact. What you will do Sell Abnormal security solutions to your defined territory with the goal to overachieve new annual recurring revenue quota Work Mid Market accounts (<3k mailbox organizations) from initial conversations through signing a contract and up-selling once they’re a customer. Prospect and generate new business opportunities with Mid Market accounts (<3k mailbox organizations) to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue. Must Haves 2+ years of experience selling in cybersecurity 4 Years in an individual contributor role Disciplined pipeline generation across channels (prospecting, marketing, referrals, partners) Strong at qualifying needs and presenting ROI-driven value to stakeholders Executes a repeatable sales process with focus and time management Navigates internal and customer buying processes effectively Gathers and applies customer insights to improve execution Thrives in early-stage, resource-constrained environments Collaborates cross-functionally (SEs, Marketing, Product, CS) Nice to Haves MEDDIC, MEDDPICC, or Command of the Sale sales methodology training #LI-HB1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $85,000—$100,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Leading integrated marketing campaigns, collaborating with sales and marketing teams, and managing pipeline and ROI analysis. | 7+ years of B2B marketing experience, expertise in ABM platforms, and proven success in integrated campaigns for mid-market segments. | About the Role Abnormal AI is seeking a strategic and experienced Sr. Integrated Marketing Manager to lead campaign strategy and execution for our Mid-Market segment. This highly cross-functional role will work closely with field marketing, sales, and product marketing to drive demand, engage practitioners, and deliver measurable pipeline impact. We’re looking for a full-funnel marketer with expertise in ABM, intent activation, and practitioner-led buying cycles. The ideal candidate thrives as the go-to partner for sales, is deeply empathetic to buyer needs, and is passionate about solving hard problems collaboratively. What you will do Own and execute integrated marketing campaigns tailored to the Mid-Market segment across channels and personas. Drive full-funnel programs by collaborating with field, digital, and channel marketing teams. Craft compelling, persona-based messaging that resonates with both technical and executive decision-makers. Activate account-based marketing (ABM) strategies using intent signals and personalized content. Partner closely with Mid-Market sales leaders to develop toolkits, playbooks, and deal acceleration strategies. Manage pipeline targets and lead flow by working with marketing operations and SDR teams. Track and report on campaign performance, ROI, and influence on practitioner-led opportunities. Align with product marketing, SDRs, content, and ops to ensure consistent strategy and execution across all touchpoints. Must Haves 7+ years of B2B marketing experience, ideally in SaaS or cybersecurity. Proven success running integrated campaigns for the Mid-Market segment. Strong hands-on experience with ABM platforms (e.g., 6sense), MAPs (e.g., Marketo), and intent tools (e.g., Bombora). Demonstrated ability to partner closely with sales and influence pipeline outcomes. Strategic thinker with a data-driven mindset and full-funnel expertise. Exceptional communication, collaboration, and project management skills. Nice to Have Experience building practitioner-focused messaging and supporting technical sales cycles. Background in field or channel marketing. Understanding of cybersecurity buyer personas and sales motions. Familiarity with Salesforce, Sigma, and related performance tracking tools. Past success at fast-growing tech companies navigating scale and complexity. #LI-TC1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $140,300—$165,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Own and scale paid media strategies across multiple channels to drive pipeline and revenue, analyze performance data, and collaborate cross-functionally. | Extensive experience in paid search and social media advertising, with a focus on B2B SaaS or technical products, and strong analytical skills. | About the Role Abnormal AI is looking for a Senior Paid Media Manager to own and scale all paid advertising channels globally. This role is responsible for driving pipeline, revenue influence, and efficient growth across paid search, paid social, ABM, retargeting, and emerging channels. You will own strategy, experimentation, optimization, and performance — working closely with brand, content, product marketing, marketing ops, and sales to ensure paid media is aligned to the right accounts, the right messages, and the right outcomes. What you will do Own and scale paid media strategy across channels including search, social (LinkedIn, Meta, Reddit, YouTube), display, retargeting, ABM, and emerging platforms. Manage budgets, pacing, forecasting, and channel mix to maximize pipeline and revenue impact. Continuously refine the role of each channel across the funnel: awareness, demand capture, and pipeline acceleration. Optimize campaigns for pipeline and revenue outcomes, not vanity metrics. Partner with RevOps and Marketing Ops to ensure attribution, tracking, and reporting are accurate and actionable. Analyze pipeline data to identify gaps, diagnose performance issues, and inform spend decisions. Design and execute structured experiments across channels, formats, and targeting strategies. Evaluate and scale emerging paid media opportunities. Collaborate cross-functionally with brand, content, design, product marketing, and sales to ensure alignment on messaging and targeting. Support GTM initiatives, product launches, events, and regional strategies. Own performance reporting and translate data into insights and recommendations. Contribute to evolving how paid media impact is measured across complex, multi-touch sales cycles. Must Haves 5–8+ years managing paid media in B2B SaaS, ideally with cybersecurity or complex technical products. Proven hands-on experience in paid search and paid social. Experience optimizing toward meetings, pipeline, and revenue, not just leads or clicks. Strong analytical skills and comfort with performance dashboards and raw data. Familiarity with attribution models and their limitations. Highly organized with experience managing multiple campaigns, regions, and priorities. Ability to build and optimize repeatable processes for experimentation and reporting. Track record of working effectively with cross-functional teams including content, product marketing, and sales. Nice to Have Experience with ABM strategies and technologies. Knowledge of media partnerships and new advertising formats. Experience supporting global paid media programs. Comfort influencing strategy and advocating for media needs within broader GTM discussions. #LI-TC1 Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Leading sales initiatives, managing product development, and building technical teams. | Extensive experience in sales engineering, product development, and technical team management, but limited direct cybersecurity sales experience. | About the Role Abnormal AI is seeking a Mid-Market Account Executive to join its dynamic Sales organization in our Utah region. This team is responsible for driving new business growth by acquiring small to medium-sized customers and expanding Abnormal’s footprint in the market. This is a full-cycle sales role, where the Account Executive will own the entire sales process, from initial prospecting through to deal closure, within a defined territory. The ideal candidate will bring a strong hunter mindset, a genuine passion for cybersecurity, experience collaborating in team-selling environments, and the drive to make an immediate impact. What you will do Sell Abnormal security solutions to your defined territory with the goal to overachieve new annual recurring revenue quota Work Mid Market accounts (<3k mailbox organizations) from initial conversations through signing a contract and up-selling once they’re a customer. Prospect and generate new business opportunities with Mid Market accounts (<3k mailbox organizations) to supply enough pipeline for them to hit sales targets. Work with Customer success to ensure a timely renewal and expansion sale opportunities Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue. Must Haves 2+ years of experience selling in cybersecurity 4 Years in an individual contributor role Disciplined pipeline generation across channels (prospecting, marketing, referrals, partners) Strong at qualifying needs and presenting ROI-driven value to stakeholders Executes a repeatable sales process with focus and time management Navigates internal and customer buying processes effectively Gathers and applies customer insights to improve execution Thrives in early-stage, resource-constrained environments Collaborates cross-functionally (SEs, Marketing, Product, CS) Nice to Haves MEDDIC, MEDDPICC, or Command of the Sale sales methodology training #LI-OB1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $85,000—$100,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Lead and develop the customer trust program, manage security questionnaires and trust center content, and engage with enterprise customers on security topics. | Extensive experience in customer trust/security assurance, team leadership, and familiarity with security frameworks and contracts. | About the Role Abnormal Security is seeking a Senior Manager, Customer Trust to lead and scale our Customer Trust function. Reporting to the Director of GRC, you will own the strategy and operations that enable our customers and prospects to understand and trust Abnormal's security, privacy, and compliance posture. This is a player-coach leadership role. You'll lead a team of 4-5 Customer Trust professionals while personally engaging with strategic customers, driving questionnaire and RFP responses, and owning our Trust Center. The ideal candidate brings deep experience in customer-facing security assurance roles, thrives in fast-paced SaaS environments, and has the executive presence to represent Abnormal's security program to CISOs and security teams at the world's largest enterprises. If you're energized by building trust at scale, leading high-performing teams, and being the voice of security to customers—this role is for you. What You Will Do Customer Trust Program Leadership Lead and develop a team of 4-5 Customer Trust professionals; establish team goals, operating cadence, and career development paths. Own the end-to-end Customer Trust program strategy, roadmap, and KPIs; report on program effectiveness to GRC Director, CISO, and executive leadership. Serve as the escalation point and subject matter expert for complex customer security, privacy, and compliance inquiries. Customer & Prospect Engagement Own and drive all customer and prospect security questionnaires and RFP responses; ensure timely, accurate, and high-quality deliverables. Serve as the primary point of contact for customer security conversations—join calls, present Abnormal's control environment, and address customer concerns with confidence and credibility. Partner with Sales and Customer Success to support strategic deals and customer renewals requiring security assurance. Trust Center & Content Ownership Own the Trust Center (SafeBase or equivalent)—manage configuration, content, access, and continuous improvement. Curate and maintain all customer-facing security documentation including pen-test reports, SOC 2 reports, ISO certifications, policies, and whitepapers. Analyze customer demand signals to proactively develop new content (whitepapers, FAQs, one-pagers) that anticipates customer needs and reduces inbound volume. Contract & Legal Support Review Security Contract Exhibits, Data Processing Agreements (DPAs), and privacy addenda; provide timely, informed feedback to Legal and customers. Partner with Legal to standardize security and privacy contract language and streamline negotiation workflows. Cross-Functional Collaboration Build strong partnerships with Sales, Legal, Product Security, Compliance, and Engineering to ensure cohesive messaging and efficient processes. Stay current on regulatory developments (GDPR, CCPA, industry frameworks) and translate implications for customer-facing communications. Must Haves 8+ years of experience in customer trust, security assurance, GRC, or related disciplines with progressive responsibility. 3+ years of people management experience leading customer-facing security or compliance teams. Demonstrated experience owning customer security questionnaires, RFPs, and trust center operations at a SaaS or technology company. Track record of directly engaging with customers (including executive-level security stakeholders) on security, privacy, and compliance topics. Strong understanding of common security frameworks and certifications (SOC 2, ISO 27001, ISO 27701, FedRAMP, GDPR, CCPA). Experience reviewing and negotiating security contract terms, DPAs, and privacy exhibits. Excellent communication skills—able to translate complex security concepts for technical and non-technical audiences, both written and verbal. Strong project management skills with ability to manage multiple priorities in a fast-paced environment. Executive presence and credibility to represent the company's security posture to enterprise customers. Nice to Haves Experience at a cybersecurity company or high-growth B2B SaaS company. Familiarity with Trust Center platforms (SafeBase, Whistic, Conveyor, etc.) and GRC tools (Vanta, Drata, OneTrust, ServiceNow GRC). Professional certifications such as CIPP, CIPM, CISA, CISM, CISSP, CTPRP, or ISO 27001 Lead Auditor. Experience supporting FedRAMP authorization or working with federal/public sector customers. Background in security, compliance, or risk consulting (Big 4 or similar). Degree in information security, computer science, business, or related field. #LI-EM5 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $182,800—$215,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Support and execute internal communications to ensure alignment, clarity, and trust across a fast-growing organization. | 5-7+ years in internal or employee communications within a complex, fast-moving organization, with proven ability to craft compelling messages across formats and partner with leadership. | About the Role Abnormal AI is seeking an Internal Communications Manager to support how employees understand what is happening across the company, why it matters, and how their work connects to our mission. This role is responsible for delivering clear, consistent internal communication that helps a fast-growing, global organization stay aligned as we scale. You’ll operate as an Individual Contributor, reporting to the Head of Talent Brand and Internal Communications, working in close partnership with People, Functional Leadership, Talent Brand, and cross-functional teams to execute internal communications that employees trust and leaders rely on. As a founding member of Abnormal’s Internal Communications function, you will support and operate with newly established systems, processes, and rhythms, with primary ownership over the communication itself. Strong judgment, hands-on execution, and the ability to translate complex, fast-moving inputs into clear employee communication are essential to success. What you will do Drive the quality, clarity, and effectiveness of Abnormal’s internal communications, ensuring employees consistently understand what is happening across the company, why it matters, and how their work connects to our mission and priorities. Craft clear, effective, and compelling employee communications across formats, and serve as a trusted internal communications partner by reviewing and advising on employee-facing messages from other teams to ensure clarity, tone, and alignment. Execute a clear, predictable internal communications drumbeat across company-wide updates, recurring rhythms, and ad hoc moments, balancing transparency, context, and signal so communication builds trust without creating noise. Own the internal communications calendar for cross-functional and leadership visibility, partnering with Corporate Communications, Product Marketing and Brand teams as needed for full-scope transparency. Translate leadership, People Team, and cross-functional inputs into clear, employee-ready communications that provide framing, prioritization, and relevance, especially during periods of change or rapid growth. Strengthen cross-company awareness and connection by surfacing meaningful work, milestones, and contributions across teams and regions, reinforcing shared narratives and a sense of progress in a distributed environment. Partner closely with Talent Brand and Corporate Communications to ensure internal storytelling and company updates are aligned with external narratives, major announcements, and company moments, creating a tight feedback loop between what employees experience internally and what the market hears externally. Own recognition and visibility communications, ensuring celebrations of milestones, contributions, and industry moments are timely, inclusive, and globally relevant. Apply AI tools to improve the speed, consistency, and clarity of internal communications outputs, experimenting with approaches that meaningfully improve signal quality and reduce manual effort. Monitor engagement, feedback, and sentiment signals related to internal communications, using insight to refine messaging, cadence, and formats and to proactively flag risks or misalignment. Must Haves 5–7+ years of experience in Internal Communications, Employee Communications, or a closely related role within a complex, fast-moving organization. Proven experience crafting clear, compelling employee communications across multiple formats, including company-wide updates, written narratives, and time-sensitive announcements. Demonstrated ability to translate complex, ambiguous, or fast-changing information into communication employees can understand, trust, and act on. Strong editorial judgment and confidence reviewing, improving, and advising on employee-facing communications created by other teams. Experience operating a consistent internal communications drumbeat and owning communication quality over time, not just one-off messages. Comfort partnering with senior leaders, People teams, and Corporate Communications to shape messaging without formal authority. Experience working with globally distributed teams and communicating across regions and time zones. Experience operating on a small team or as a team of one, with strong judgment around prioritization, tradeoffs, and balancing speed against quality. Hands-on experience using AI tools to improve speed, clarity, consistency, or scale of communication work. Nice to Have Experience supporting internal communications during periods of rapid growth, organizational change, or transformation. Familiarity with engagement or sentiment measurement approaches related to internal communications. Experience collaborating closely with Talent Brand and People teams. Background in high-growth, remote-first, or AI-native companies. #LI-ME1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $119,000—$140,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

Manage strategic customer relationships, drive adoption, and ensure long-term value realization across accounts. | Requires 8+ years in enterprise SaaS, managing complex relationships, technical familiarity, and fluency in Spanish, with a bachelor’s in a technical field. | About the Role As a Senior Customer Success Manager, you will independently manage strategic customer relationships and ensure long-term value realization across a portfolio of mid-market and enterprise accounts. You will lead success planning, drive adoption and engagement, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support. Your work will have a direct impact on retention, satisfaction, and account growth, and you’ll contribute insights to help evolve customer and internal processes. Who you are • Confident operating independently, navigating strategic accounts, and aligning customer needs with organizational goals • Comfortable managing technical and strategic issues, leveraging internal partnerships to drive outcomes • Effective communicator with the ability to present complex ideas clearly across a range of audiences • Adaptable and proactive in dynamic, fast-paced environments with a continuous improvement mindset What you will do • Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery with minimal oversight • Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities • Drive platform adoption and feature engagement through best practices, enablement, and education on roadmap developments • Monitor account health using data-driven insights; proactively identify risks and lead coordinated mitigation efforts • Resolve complex escalations with timely, clear communication and a focus on long-term customer trust and satisfaction • Collaborate with Sales, Engineering, and Support to influence renewal and expansion outcomes • Represent the customer voice internally, providing structured feedback to Product and other teams • Support knowledge sharing and contribute to internal process development or mentoring where relevant • 25 % travel Must Haves • 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles • Proven track record managing complex customer relationships, including executive-level stakeholders • Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes • Technical familiarity with internet and networking technologies; experience with security products is a plus • Proficiency in CRM and support tools such as Salesforce and Jira • Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience • Fluent in Spanish #LI-EM3 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $139,440—$164,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here. As part of Abnormal AI's secure hiring practices, we conduct video interviews and validate applicant identity at various stages through our recruitment process. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards. Abnormal AI is committed to protecting your privacy. Please review our Abnormal AI Applicant Privacy Policy for full information about how Abnormal AI uses your personal information. By submitting an application you confirm that you have read and understand the Abnormal AI Applicant Privacy Policy.

Sell cybersecurity solutions to enterprise SLED accounts, develop new business, and expand existing accounts. | 8+ years of enterprise sales experience prospecting and closing SLED accounts, with success in complex sales, SaaS, and security-related solutions. | About the Role Nothing Exceptional Was Ever Normal. We’re the world’s fastest-growing cybersecurity company dedicated to making the cloud a safer place for business and our Enterprise SLED team is critical to continued success in 2024. As an Enterprise SLED Account Executive you are the spearhead of Abnormal Security relationships in SLED accounts across the OK, LA and AR region of the United States. You are responsible for all transactions within these accounts and help quarterback the sales ecosystem to support the customer’s success. Critical to this role’s success is the following experience and skills: About You • Demonstrated 8+ years of direct (vs. overlay) enterprise sales experience prospecting and closing SLED accounts • Proven track record of success closing new Account Logos, while also cross selling/ upselling and growing the existing customer account • Skill in negotiating with large organizations and closing complex sales. • Proven performer with consistent over quota performance and/or top 5% of sales org • Conversant in key areas such as security, email, cloud, AI, etc. • Experience selling subscription software/SaaS to CISOs and security personnel • Success at a company that was early stage, underdog or was a new entrant with large competitors or similar (limited resources-build territory including: channel, tech partners, initial customer wins, etc.) • BS/BA degree or equivalent work experience preferred In this job, you will bring these skills • Disciplined approach to early pipeline development. Comfortable and have demonstrated ability to prospect into the region's largest enterprise accounts with the ability to leverage/ balance five pillars of demand generation: AE prospecting, SDR, Marketing, Channel and Customer referrals. • Ability to uncover / discover customer problems pains • Ability to present and demonstrate value based on customer pain points. • Ability to systematically execute a disciplined sales process that can be repeated in parallel without sacrificing quality • Ability to continually maintain data accuracy and consistency for all accounts & opportunities. • Ability to develop and present a business case to a customer showing high ROI across different dimensions to multiple stakeholders • Ability to extract, document and organize lessons, knowledge and information about customers • Ability to close and maximize the ARR of Enterprise accounts. Ability to guide internal stakeholders through their own internal buying processes • Grit; ability to find success in an early-stage environment without all the resources/teams available to much larger organizations • Good understanding of how to leverage other departments including Sales Engineering, Marketing, SDRs, Product and Customer Success. Role Responsibilities • Sell Abnormal security solutions to SLED agencies with the goal to overachieve new annual recurring revenue quota • Work Enterprise Accounts from initial conversations through signing a contract and up-selling once they’re a customer. • Prospect and generate new business opportunities within Enterprise Accounts to supply enough pipeline for them to hit sales targets. • Work with Customer success to ensure a timely renewal and expansion sale opportunities • Continually document results and maintain accurate data across all sales systems (Salesforce, Highspot, Close Plan) • Be a voice for the customer/prospect with internal teams including Sales Engineering/POV team, Product and Marketing to ensure appropriate prioritization to close more revenue. #LI-OB1 At Abnormal AI, certain roles are eligible for a bonus, restricted stock units (RSUs), and benefits. Individual compensation packages are based on factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. Base salary range: $136,000—$160,000 USD Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.