Abby Care

Manage daily site operations, support program administration, and improve systems and processes at a caregiving hub. | At least 3 years in operations or program management, highly organized, excellent communication skills, systems savvy, and able to handle dynamic environments. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. 💻 The Role We’re looking for a resourceful and rigorously organized Program Operations Manager to own day-to-day operations at our caregiving hub. This is a full-time, onsite role based in Denver, CO, where you will be the on-the-ground point person keeping the site running smoothly and enabling our team to deliver high-quality training and care to families. You’ll report to the Care Operations Manager and function as an early-career generalist operator: wearing multiple hats across site operations, program administration, and office management while building simple, durable systems (checklists, trackers, SOPs) that make our work more efficient over time. You’ll be expected to proactively spot gaps, triage real-world issues in the moment, and continuously improve how our on-the-ground operations run. Responsibilities • Manage day-to-day site operations – Own physical site logistics, office and event setup, safety checks, supply ordering, and coordination with facilities and vendors to ensure the hub is always ready for families, instructors, local staff, and visitors. • Lead program administration – Maintain accurate rosters and attendance, handle scheduling and changes, keep CRM and trackers up to date, and support families with clear, timely communication across email, phone, and in-person interactions. • Support clinical and care operations – Assist with audits and documentation review, manage inventory and basic asset tracking, and coordinate caregiver onboarding/offboarding tasks to keep operational details tight and compliant. • Build and improve systems and processes – Create and refine checklists, templates, trackers, and SOPs; use basic data and metrics to identify bottlenecks; and run small projects that improve workflows and consistency over time. • Serve as onsite “concierge” for stakeholders – Act as the go-to person for instructors, families, and visitors by answering questions, resolving real-time issues with composure, and removing operational friction so others can focus on care and training. • Collaborate cross-functionally – Partner with operations, clinical, outreach, and administrative teams to support expansion, community events, basic billing/regulatory follow-ups, and other initiatives that rely on strong on-the-ground execution. The Requirements • 3+ years of experience in operations, program management, office/site management, or a similar generalist role in a fast paced services, education, healthcare, tech, or startup environment. • Comfortable working full-time, onsite 5 days a week in Denver and acting as the reliable owner of day-to-day site operations, with strong punctuality and follow-through. • Highly organized and detail-oriented, with a track record of creating and using your own checklists, trackers, templates, or process maps to keep complex work on track. • Strong multimodal communication skills across email, phone, Slack, and in-person interactions, with the ability to support families and internal stakeholders clearly and empathetically. • Systems savvy: confident using Google Workspace, CRMs (e.g., Salesforce), and basic spreadsheets/Excel for data entry, tracking, and simple analysis; experience with help-desk or ticketing tools is a plus. • Demonstrated real-time problem solving and composure in dynamic, in-person environments where issues arise daily and need quick, practical resolution. • Resourceful “no task too small” mindset, with operational hustle, willingness to wear multiple hats, and comfort figuring things out in ambiguity; bilingual in Spanish is preferred. Our Values • Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” • Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. • Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. • Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. • Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits • Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. • Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. • Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. • Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. • Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). • Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. The base salary range for this role varies based on location: the national range is $65,000 - $75,000. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Own end-to-end product execution for complex, operationally critical areas, translating care workflows into scalable products, and leading AI-assisted care delivery systems. | 3+ years of product management experience, experience with AI or automation products, healthcare or regulated environment experience, and delivering impactful web and mobile products. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 60 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building an AI-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Scale AI, DoorDash, Dropbox, Amazon, Meta, and more. The Role We’re looking for a high-ownership, execution-driven Product Manager to help build the next generation of care delivery software at Abby Care. You’ll play a critical role in shaping how care is delivered, managed, and scaled across our platform. This is a builder role for someone who thrives in ambiguity, calculates trade-offs, moves with urgency, and drives momentum across engineering, clinical, and operations teams. You’ll own complex, operationally critical product areas end-to-end, with a strong emphasis on speed, learning, and impact. You’ll also play a key role in shaping Abby Care’s AI-native product direction by building workflows that intelligently automate, assist, and augment care delivery. This is a full-time opportunity based in San Francisco, CA (4 days in-person). Key Responsibilities Own end-to-end product execution: Take full ownership of complex, operationally critical product areas, from problem discovery and PRDs through delivery, launch, and iteration. Be accountable for real-world outcomes across care delivery, clinical, and operations. Translate real-world care workflows into product: Partner with caregivers, clinicians, operations, and compliance teams to understand how care is delivered today and turn those workflows into intuitive, reliable, and scalable product experiences. Build AI-assisted care delivery systems: Lead the design and iteration of AI-powered workflows, including automation, intelligent defaults, decision support, and human-in-the-loop systems that meaningfully improve care quality, operational efficiency, and caregiver experience. Innovate alongside the broader care ecosystem: Collaborate with providers, payors, regulators, and internal clinical leaders to unlock new models of care delivery and shape product strategy in regulated environments. Raise the bar for product thinking and execution: Set a high standard for product clarity, judgment, and craft. Inspire cross-functional collaboration, and continuously elevate how product decisions are made and shipped across EPD. The Requirements 3+ years of professional experience as a product manager Strong ability to distill complex, scattered input into clear, well-prioritized roadmaps and requirements Experience owning and shipping impactful products end-to-end Experience building AI-powered and/or automation-driven products Experience delivering products across web and mobile Excellent written and verbal communication, including producing clear, structured, and actionable PRDs and partnering effectively with engineering and design Experience building internal tools, workflow products, or data-heavy systems, ideally in healthcare, regulated environments, or fast-moving startups Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9-to-5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% of your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Design and lead People Operations processes, ensuring compliance, efficiency, and employee experience across a distributed workforce. | 7+ years in HR/People Operations, experience managing teams, expertise in HRIS, benefits, compliance, and automation tools, with knowledge of U.S. employment law. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role We are seeking a Director, People Operations to design and lead the operational backbone for Abby Care’s diverse workforce. This role is central to how we scale, combining compliance rigor, operational excellence, and an AI-native mindset to deliver a seamless employee experience. You will own the design and execution of People Operations across caregivers, corporate and clinical employees, and global contractors — ensuring payroll accuracy, compliance with state/federal labor laws, seamless employee lifecycle experience, and a scalable People systems infrastructure. This is both a builder and leadership role: you’ll set vision, design systems, and manage a distributed team across multiple geographies. Responsibilities Build and lead the People Operations team, covering payroll, benefits, compliance, HR systems and technology, and employee lifecycle management. You will directly and indirectly manage both U.S. based staff and global contractors. Design and scale caregiver onboarding, payroll, and benefits processes, ensuring accuracy and compliance across states. Partner closely with the Operations teams to ensure People Ops is tightly integrated into the caregiver experience. Embed AI tools and automations into People workflows to drive efficiency and error reduction (e.g., payroll anomaly detection, automated compliance checks, employee ticket triage). Develop a “human + AI” operating model for People Ops staff and contractors. Own HRIS, payroll, and benefits platforms; partner with Finance and Legal on compliance and audits. Own the people technology and systems strategy and execution. Monitor and ensure adherence to employment laws across multiple states, with a focus on caregiver classification and benefits eligibility.; Oversee employee support (caregivers and HQ staff), ensuring fast, empathetic, and accurate resolution of People-related inquiries. Partner with the broader people organization to deliver a consistent, scalable employee experience. Qualifications 7+ years of People/HR Operations experience, including at least 3 years leading teams in high-growth, complex organizations. Proven expertise in HR operations, compliance, HRIS, and benefits across multiple states. Experience managing distributed operations teams and global contractors. Strong understanding of U.S. employment law and caregiver/healthcare compliance is a plus. Demonstrated ability to implement and scale systems and processes. Comfort with AI/automation tools, with a track record of leveraging technology to drive efficiency. Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Lead end-to-end mobile app development for iOS and Android, ensuring a user-friendly, reliable experience tailored for non-technical users, and establish testing frameworks based on real-world usage. | Experience developing and shipping mobile apps for iOS and Android, with strong understanding of mobile fundamentals, testing strategies, and integration with backend APIs. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Scale AI, DoorDash, Dropbox, Meta, and more. The Role We’re looking for an experienced and driven individual to join us as a Software Engineer, Mobile (iOS & Android). You will report to the VP, Head of Engineering. This is a full-time opportunity based in San Francisco, CA (4 days in-person). Abby Care is redefining family caregiving with AI-powered products and support. In this role, you’ll lead our mobile app development across iOS and Android and ensure the experience is delightful, easy-to-use, and robust for family caregivers. Our users are often not tech-savvy and may use the app in homes, facilities, or on the go—sometimes with spotty connectivity. You’ll build for real-world conditions, define a testing framework that reflects those scenarios, and ship improvements that families can rely on every day. Key Responsibilities: Lead mobile app development end-to-end. You will take full ownership of the mobile development lifecycle, from concept to delivery. This includes shaping technical design, implementing core features, improving performance and stability, and managing release cycles for both iOS and Android. Build a caregiver-first experience that is intuitive and resilient. You will design and implement user flows that are simple, guided, and forgiving—optimized for non-technical users. You will ensure the app works reliably in low-connectivity environments through offline-first and degraded-mode patterns (e.g., caching, sync, retries, conflict handling) and careful performance tuning. Define and implement mobile testing frameworks grounded in real-world usage. You will establish a testing strategy and methodology that reflects how caregivers actually use the app (device variability, intermittent networks, backgrounding, interruptions, accessibility needs). This includes automated testing, regression coverage, monitoring/telemetry, and release quality gates to continuously improve app reliability. Partner with cross-functional teams to solve real-world problems. You will collaborate with operations, clinical, compliance, product, and design to build solutions that work in real caregiving workflows. You will be a critical voice in articulating technical tradeoffs and helping the team make product decisions that advance our mission. Raise the bar on mobile engineering excellence. You will set standards for code quality, architecture, observability, and security on mobile. You’ll contribute to scalable patterns for feature development, data handling, and API integration, while keeping quality and user trust at the center. The Requirements: 5–7 years of professional software engineering experience, with meaningful experience building and shipping mobile apps. Experience developing for iOS and/or Android in production (native or cross-platform), including release management and debugging issues in the wild. Strong understanding of mobile fundamentals: performance, reliability, lifecycle, background execution, local storage, and networking. Experience designing for real-world constraints such as intermittent connectivity, device variability, and accessibility needs. Experience defining and implementing testing strategy for mobile: automated tests, CI, regression frameworks, and quality gates. Experience integrating mobile apps with backend APIs and modern authentication patterns. A Bachelor’s Degree in Computer Science or related field is preferred. Experience with product development is preferred. Experience in the healthcare industry and at startups is preferred. Nice to have Experience with offline-first or sync-heavy applications (queueing, retries, conflict resolution). Familiarity with crash/performance monitoring and observability tools (e.g., Crashlytics, Sentry, Datadog). Experience with mobile CI/CD (e.g., Fastlane, GitHub Actions) and feature flagging/rollout strategies. Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. The base salary range for this role is between $160,000 to $220,000 + annual performance bonus + meaningful company equity. Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Lead and grow the product engineering team, manage multiple product initiatives, and ensure reliable, high-quality delivery in a complex environment. | 8+ years in software engineering with 4+ years in leadership, experience in system design, cloud infrastructure, and managing teams in regulated environments. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. You’ll join a high-caliber team of leaders, operators, and builders with backgrounds at Uber, Meta, Amazon, Scale AI, DoorDash, Dropbox, and more. The Role We’re looking for an experienced and driven Tech Lead Manager (TLM) to lead our Product Engineering team. You will report to the VP, Head of Engineering. This is a full-time opportunity based in San Francisco, CA. Abby Care’s Product Engineering team builds the core workflows and systems that power care delivery and operations—caregiver onboarding, scheduling and visit lifecycle, clinical documentation, communications, and the operational tooling that keeps the business running. As a TLM, you’ll set technical direction, manage execution, and grow a high-performing team that ships reliably in a complex, highly regulated environment. You’ll be hands-on where it matters, while creating the clarity, operating mechanisms, and talent density needed to scale. Key Responsibilities Lead the Product Engineering team and deliver outcomes Own delivery for a portfolio of product initiatives: define milestones, manage dependencies, and ensure predictable execution across multiple workstreams. Partner tightly with Product, Clinical, Ops, and Analytics to translate business goals into crisp technical plans, success metrics, and delivery timelines. Establish the operating cadence (planning, standups, reviews, retros, on-call ownership) that improves velocity, quality, and accountability. Build and grow a high-performing team Hire and onboard engineers; build a talent pipeline and run a rigorous, high-signal interview process. Coach and develop engineers through regular feedback, career growth plans, and clear expectations; foster ownership and strong engineering judgment. Create an environment where engineers thrive: clear context, autonomy with accountability, and a culture of craft and learning. The Requirements 8+ years of professional experience in software engineering, including 4+ years in engineering leadership (people management, tech lead, or TLM). Proven track record leading a team to ship complex products end-to-end with high reliability and strong product/engineering collaboration. Strong system design and architecture skills: scalable services, APIs, data modeling, and production operations (monitoring, incident response, performance). Ability to operate in ambiguous environments: can create clarity, define priorities, and drive execution with multiple stakeholders. Experience hiring and growing teams: interviewing, leveling, performance management, and mentoring. Preferred Experience in healthcare, compliance-heavy domains, or systems handling sensitive data (HIPAA, etc.). Experience with modern cloud infrastructure (AWS preferred) and building secure, observable, reliable systems. Familiarity with integrating AI-assisted features into product workflows (not required, but a plus). Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work. The base salary range for this role is between $230,000 to $270,000 + annual performance bonus + meaningful company equity. Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.

Manage and develop a team of care support professionals, optimize care workflows, and collaborate cross-functionally to improve family care experiences. | Requires 3+ years of leadership experience, familiarity with CRM and support platforms, and preferably healthcare background. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. The Role We are seeking a dynamic and compassionate individual to join us as a Care Experience Manager. This role will report into the General Manager of Indiana. This is a Full-Time Hybrid position based in Indianapolis, IN. This is not a typical support role—it is a leadership position that blends operational oversight, team development, cross-functional collaboration, and a relentless focus on the family journey. You will manage and grow a team of Care Operations Associates, Family Associates and Care Coordinators, ensuring every interaction delivers excellence, empathy, and impact. You’ll be responsible for key KPIs and growth goals, shaping systems, scaling processes, and driving measurable outcomes that empower families navigating complex healthcare challenges. The Requirements 3+ years of leadership experience in consulting, operations, startups, strategic initiatives, or similar verticals Bachelor's or Associate's Degree in a relevant field Experience with CRM systems, support platforms, and data reporting tools Experience managing offshore or remote teams is preferred A background in healthcare is preferred Key Responsibilities Team Leadership & Development - Lead, mentor, and hire a high-performing team focused on delivering an unparalleled family care experience. Cultivate a strong, values-driven culture centered on empathy, accountability, and continuous growth. Operational Excellence - Own the end-to-end design, implementation, and optimization of care support workflows. Set and track key performance indicators (KPIs) including response times, satisfaction scores, and family retention metrics. Cross-Functional Collaboration - Partner closely with Clinical, Technology, and Product teams to streamline processes and ensure family needs are met efficiently and with care. Work with educators to ensure the training process is seamless and supportive. Continuous Improvement - Strong operational foundation in process development, program management, and efficiency optimization, leveraging data and qualitative insights to drive innovation, improve family outcomes, and continuously evolve systems for scalability and stronger training outcomes. Our Values Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Manage daily site operations, support training and clinical processes, streamline workflows, and engage with families and community partners. | At least 3 years of operations or program management experience, proficiency with data tracking and CRM tools, and a bachelor's degree in a related field. | About Abby Care Making family care possible. At Abby Care, we are tackling one of the most important and unsolved challenges of our time: family caregiving. Over 50 million Americans are family caregivers for loved ones without pay, tools, or support. Our mission is clear and ambitious: to train and employ family caregivers so they can get paid for the care they already provide at home. Abby Care is building a tech-powered, family-first care platform to efficiently deliver care, improve health outcomes, and provide the best-in-class experience nationwide. We are rapidly expanding our mission and looking for passionate team members to join. Abby Care has partnered with leading insurance plans, healthcare providers, and community organizations. We’re supported by top, mission-driven VCs to empower families throughout the country. 💻 The Role We’re looking for a passionate and empathetic individual to join us as a Program Operations Manager. This is a Full-Time Onsite position based in Nashville,TN. You’ll oversee on-the-ground operations at our caregiving hub reporting to the General Manager. You’ll support caregiver training, clinical processes, and community engagement while ensuring compliance, logistics, and efficiency across teams. In this role, you’ll be instrumental in delivering high-quality training and care to real families by managing the day-to-day operations of our physical site and supporting key functions across our on-the-ground care delivery. Responsibilities: • Manage Day-to-Day Site Operations – Oversee physical site logistics, supply ordering, scheduling, and facility/vendor coordination • Support Training & Onboarding – Facilitate family orientation, training attendance, scheduling changes, and compliance tracking. • Assist with Clinical & Care Operations – Help with audits, documentation review, inventory, and caregiver onboarding/offboarding. • Streamline Operational Processes – Analyze data, support CRM accuracy, improve SOPs, and lead projects to improve workflows. • Engage with Families & Community – Respond to family inquiries, manage events, and coordinate with partners and community orgs. • Collaborate Cross-Functionally – Support expansion, outreach, billing, and regulatory efforts in partnership with multiple teams. The Requirements: • 3+ years of experience in operations or program management • Bachelor’s degree in business, healthcare admin, or related field • Highly organized, resourceful, and detail-oriented • Experience with Google Suite, CRMs (e.g., Salesforce), and data tracking • Data and analytics experience • Bilingual in Spanish is a plus • Comfortable working full-time, onsite Our Values • Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” • Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. • Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. • Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. • Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care. Benefits: • Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. • Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability. • Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. • Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat. • Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). • Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. The base salary range for this role varies based on location: the national range is $60,000 - $80,000. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.