Abacus Insights

Drive product strategy, development, and execution of AI/GenAI solutions for healthcare payers, ensuring seamless integration, client engagement, and market competitiveness. | Minimum of 8 years in healthcare data product management, expertise in AI/GenAI, cloud platforms, and experience with healthcare workflows and standards. | About Us Abacus Insights is changing the way healthcare works for you. We’re on a mission to unlock the power of data so health plans can enable the right care at the right time—making life better for millions of people. No more data silos, no more inefficiencies. Just smarter care, lower costs, and better experiences. Backed by $100M from top VCs, we’re tackling big challenges in an industry that’s ready for change. And while GenAI is still new for many, we’ve already mastered turning complex healthcare data into clear, actionable insights. That’s our superpower—and it’s why we’re leading the way. Abacus, innovation starts with people. We’re bold, curious, and collaborative—because the best ideas come from working together. Ready to make an impact? Join us and let's build the future, together. About the Role: Come join our team! Help us tackle the data usability challenge for payers. Your expertise and experience will help drive meaningful performance outcomes. You'll also have the chance to advance your career, acquire new skills, and collaborate with some of the most innovative minds in payer data management. We are seeking an experienced Senior Product Manager with a background in Health Data and AI subject matter expertise to join our growing team. You will act as a liaison between business stakeholders, data modeling, and technical teams, ensuring compliance with healthcare regulations, seamless data exchange, and efficient data integration between formats and systems. You will contribute expertise and experience in health data interoperability, AI use case solutioning, and technical requirements gathering in an effort to build AI solutions that drive business value for payers in critical program areas like Payment Integrity, Total Cost of Care, Risk Adjustment, HEDIS/Stars, Care Management, and related programs. This role will help translate business requirements into actionable, documented technical requirements and strategies for hand-off to Implementation and Engineering teams for client onboarding and product development. In addition, there will be an element of as analysis to help optimize internal work process coordination and implementation/deployment efficiency, helping our teams scale for the future. You Will Be Responsible for: • Drive product strategy, development and execution of Abacus AI/GenAI Solution(s) and ensure timely delivery and alignment with the market needs. • Ensure smooth integration of external solutions (i.e. payer, 3rd party vendor, etc.) in service of AI/GenAI and other offerings. • Own the product roadmap for your domain and ensure its value delivery is optimized through ruthless quantified prioritization of features by balancing input from the market, customers, and internal stakeholders. • Ensure product backlog is “shovel-ready” and presents Product Engineering with a clear problem statement and definition of done before their work can begin. • Be the voice of the customer through regular client engagement, evaluating their needs against current product capabilities and potential future enhancements. • Understand key Abacus technologies and partner with Product Engineering to effectively guide the enhancement of existing solutions and relentlessly evaluate emerging tech that enables Abacus to maintain its competitive edge and meet evolving customer needs. • Collaborate closely with product engineering, delivery, support, sales and marketing to inform holistic perspective on product roadmap and ensure successful product launches. • Conduct market research and analysis to identify trends, competitive landscape, and customer needs to inform product strategy and development. • Actively engage with clients and key stakeholders (internal and external) to gather feedback, understand pain points, and drive continuous product improvements and innovation. • Effectively connect with Executive Leadership to provide updates on product priorities, articulate the product strategy and direction, and solicit input to improve value delivery to clients and the market. • Partner with client enablement to ensure new products and features are supported by an effective documentation collateral (e.g., user guides, implementation guides, etc.) to ensure their smooth implementation and optimized utilization. • Collaborate with the product marketing team to create go-to-market strategies, product messaging, and marketing collateral to drive adoption and usage of the platform. • Provide mentorship and guidance to junior product team members, fostering a culture of learning and growth within the team. Must-Have Qualifications: • Bachelor's degree in Computer Science, Engineering, Business, or related field. • Minimum of 8 years of product management experience leveraging US healthcare data (claims, clinical, member, provider, CMS files, etc.) and standards (e.g., HL7, FHIR, EDI, CDA) as well as data platforms and analytics solutions, with hands-on experience in AI/GenAI, including LLMs, MCP and related technologies and best practices. • Experience with integrating or implementing healthcare-related workflows and use cases involving critical payer operations such as Payment Integrity, Total Cost of Care, Risk Adjustment, HEDIS/Stars, Care Management, and related programs • Proven track record of successfully launching and managing cloud-native products and services to support healthcare organizations. • Strong overall experience in Databricks, AWS and/or Azure and related cloud infrastructure. • Demonstrated ability to understand complex technical systems and experience working closely with engineering teams as well as vendor partners. • Previous experience working with international teams (preference for India and / or Nepal) and proven track record of successful delivery in this environment. • Excellent communication and presentation skills, with the ability to effectively communicate complex ideas to both technical and non-technical stakeholders. • Experience with Agile and Scrum methodologies, and familiarity with product management tools (e.g., Jira, Confluence, ProductBoard). • Exceptionally strong client / prospect acumen with the ability to both communicate product features and roadmap and listen empathetically to understand their needs/problems and how Abacus can solve their problems. • Proficiency in SQL and/or other technology for data analysis and incorporating into AI use cases • Strong project management skills with the ability to provide leadership in cross-functional teams to ensure on-time / on-budget delivery of commitments. • A highly proactive get-it-done attitude and the skills to back it up. • Self-starter with demonstrated ability to drive workstreams independently and manage risks with strong compass on when to escalate issues. • Demonstrated ability to thrive in a fast-paced, dynamic startup environment. Nice-to-Have Qualifications: • Significant experience working at a healthcare payer in an operational role to support healthcare payers. • Depth of expertise in CMS Compliance solutions (i.e. CMS-9115 or CMS-0057) and interoperability with experience bringing related products to market. • Deep familiarity with cloud platforms (e.g., AWS, Azure, Databricks, Snowflake, etc) for hosting healthcare applications and data storage. • Experience with programming languages (e.g. Python) and data visualization tools (e.g., Power BI, Tableau) #LI-SB1 #LI-Remote Our Commitment as an Equal Opportunity Employer As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.

Lead and mentor a global technical support team to ensure optimal client production environments, manage escalations, coordinate UAT, improve support processes, and drive customer satisfaction and retention. | 5+ years technical support experience with 2+ years leadership, SaaS/cloud technology knowledge, healthcare payer software experience preferred, strong communication, project management, and customer service skills. | Abacus Insights is a mission-driven, rapid growth-stage technology company focused on transforming the healthcare payer industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their customers' needs. Our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these health insurance payers can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs. Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million by leading VC firms who have deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in an industry that is ready for disruption. We're growing quickly and would love for you to be a part of it! About the Role: We are seeking a highly motivated and experienced Senior Manager, Client Technical Support to lead a team of technical account managers in driving product adoption, customer support, customer satisfaction, long-term retention, and delivering exceptional service to our clients. This role also manages a team of incident managers responsible for managing high severity production outages. This role is responsible for ensuring client’s production environment operates at optimum levels, timely resolution of technical issues, driving customer satisfaction, and continuously improving support processes and team performance. This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions. A successful candidate has experience and practical knowledge to support clients in the following areas: Leading and managing a technical support team for external customers. Healthcare data and software for payers, PBMs, or third-party administrators. Technical support and triage of complex technical problems experienced by the client. Managing product performance against a set of client SLAs. Managing and coordinating UAT (User Acceptance Testing). Promoting a product’s capabilities based on the customer’s needs. Organization and project management skills. Managing client relationships and coordinating deliverables. Responsibilities: Team Leadership & Development Lead and mentor a global team of Technical Account Managers (TAMs) that are responsible for ensuring the client’s production environment operates optimally and within client SLAs. Lead and mentor a global team of Incident Managers responsible for managing a client’s production issues to resolution following a defined incident management process. Set performance goals, conduct regular reviews, and support career development. Foster a culture of customer advocacy, technical excellence, and continuous improvement. Client Support Operations Oversee daily operations of the client technical support team, ensuring SLAs and KPIs are met, and production issues are resolved. Manage escalations and ensure prompt resolution of complex technical issues. Coordinate across functional teams (Product, Engineering, Client Solutions) to resolve client production issues. Collaborate with cross-functional teams (Product, Engineering, Client Solutions) to address recurring issues and improve product quality. Draft, review and publish RCA (Root Cause Analysis), including performing 5 Whys analysis and identifying a defect elimination plan. Technical Enablement Guide clients through technical implementations, integrations, and optimization. Management and coordination of client UAT. Translate complex technical concepts into actionable insights for clients. Collaborate with product and engineering teams to influence roadmap based on client feedback. Process Improvement Develop and refine customer success processes, playbooks, and KPIs. Identify and implement improvements in support workflows, tools, and documentation. Drive standardization and automation by leveraging tools, including GenAI. Develop and maintain knowledge base articles and self-service resources. Monitor support metrics and generate reports to inform strategic decisions. Drive cross-functional initiatives to improve customer experience and product value. Customer Engagement, Success & Advocacy Develop trustworthy client relationships, resulting in referenceable clients. Ensure customers achieve their business goals through effective use of our products and solutions. Manage escalations and coordinate with support and engineering teams to resolve issues. Act as a voice of the customer within the organization. Ensure client feedback is captured and communicated to relevant teams. Drive initiatives to enhance client experience and retention. Expected behaviors of a Senior Manager, Client Technical Support include: Client-Centric Mindset Actively listen to client needs and goals. Anticipate challenges and proactively offer solutions. Advocate for the client internally while balancing business priorities. Proactively escalate issues to ensure they are gettingappropriate attention. Outcome-Oriented Execution Focus on delivering measurable value and outcomes. Track KPIs / success metrics aligned with client objectives. Follow through on commitments with urgency and accountability. Relationship Building Build trust through transparency, consistency, and empathy. Engage stakeholders at multiple levels within the client organization. Maintain regular, meaningful touchpoints—not just when issues arise. Organize stakeholder map and relationship matrix between Abacus and client. Strategic Thinking Understand the client’s business model, and competitive landscape. Understand client priorities, individual leader priorities, and current challenges. Identify opportunities for growth, innovation, and long-term partnership. Connect clients’ needs to broader organizational capabilities and product roadmaps. Cross-Functional Collaboration Partner effectively with sales, delivery (PMO. Client Solutions, Client Data Engineering), product, and support teams. Translate client feedback into actionable insights for internal teams. Ensure alignment across all touchpoints in the client journey. Problem Solving & Adaptability Stay calm under pressure and navigate ambiguity with confidence. Resolve issues quickly and constructively. Adapt to changing client priorities and market dynamics. Continuous Learning Comply with completing standard curriculum for your role. Stay informed on industry trends, client developments, and product updates. Seek feedback and invest in personal and professional growth. Share learnings and best practices with peers. What we’re looking for: Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). 5+ years of experience in technical support, with at least 2 years in a leadership role. Experience in SaaS, cloud technologies, or enterprise software. Experience with data analysis Strong analytical and problem-solving abilities. Excellent verbal and written communication skills. Ability to manage multiple priorities and work effectively under pressure. Proficiency with support tools and platforms (e.g., Zoho Desk, Jira). Strong customer service orientation and ability to build trust with clients. Experience working with cross-functional teams in a fast-paced environment. High level of project organization, attention to detail, and time management. Off hours/weekend work occasionally required. Ability to travel up to 5% of the time Preferred Certifications: ITIL Foundation Certification – for understanding IT service management best practices. Equal Opportunity Employer As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Lead and mentor global technical support teams, manage incident resolution, coordinate cross-functional efforts, and drive improvements in customer success processes and support workflows. | 5+ years technical support experience with 2+ years leadership, experience in SaaS/cloud, data analysis skills, strong communication, and proficiency with support platforms. | Description: • Lead and mentor a global team of Technical Account Managers ensuring client production environments operate optimally and within SLAs • Lead and mentor a global team of Incident Managers managing production issues to resolution following incident management processes • Set performance goals, conduct regular reviews, and support career development • Oversee daily operations of client technical support team, ensuring SLAs and KPIs are met • Manage escalations and ensure prompt resolution of complex technical issues • Coordinate across Product, Engineering, and Client Solutions to resolve client production issues • Draft, review and publish RCA including 5 Whys analysis and defect elimination plans • Guide clients through technical implementations, integrations, optimization, and manage client UAT • Translate complex technical concepts into actionable insights for clients • Collaborate with product and engineering to influence roadmap based on client feedback • Develop and refine customer success processes, playbooks, and KPIs • Identify and implement improvements in support workflows, tools, and documentation • Drive standardization and automation leveraging tools including GenAI • Develop and maintain knowledge base articles and self-service resources • Monitor support metrics and generate reports to inform strategic decisions • Develop trustworthy client relationships, act as voice of the customer, and drive initiatives to enhance client experience and retention Requirements: • Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience) • 5+ years of experience in technical support, with at least 2 years in a leadership role • Experience in SaaS, cloud technologies, or enterprise software • Experience with data analysis • Strong analytical and problem-solving abilities • Excellent verbal and written communication skills • Ability to manage multiple priorities and work effectively under pressure • Proficiency with support tools and platforms (e.g., Zoho Desk, Jira) • Strong customer service orientation and ability to build trust with clients • Experience working with cross-functional teams in a fast-paced environment • High level of project organization, attention to detail, and time management • Off hours/weekend work occasionally required • Ability to travel up to 5% of the time • Preferred: ITIL Foundation Certification Benefits:

Design and document scalable cloud-based healthcare data solutions focused on CMS Interoperability, collaborating with cross-functional teams and mentoring internal staff. | Senior-level experience in healthcare payer data systems, CMS Interoperability mandate expertise, cloud vendor experience, strong communication skills, and ability to translate business needs into technical solutions. | Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs. Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector that is not only ready for disruption. We're growing quickly and would love for you to be a part of it! About the Role: Our Solution Architecture team is looking to bring on an experienced Solution Architect to support both ongoing and new implementations. We see significant growth in our future and would love for you to be a part of it! You will partner with customers and numerous internal teams to craft highly scalable, flexible and resilient cloud architectures that provide solutions to solve customer business problems and accelerate the adoption of Abacus’ offerings. As a solutions architect, you will demonstrate best practices around advanced cloud solutions and healthcare payer systems including claims processing (i.e., Medical, Vision, Prescription claims), clinical informatics (e.g., Lab Results), provider systems such as EHR, and CMS Interoperability mandate solutions. As a trusted customer advocate, you will have the opportunity to guide a client’s successful adoption of Abacus’ core data management offerings. You Will: • Author the project architecture design documents, including data flows, sequence diagrams and overall system architecture, that will drive the technical implementation of the solutions. This role will primarily focus on defining solutions associated with CMS Interoperability, but may also work on other data solutions. • Work across business and IT teams to understand the current business and system capabilities and determine the desired state to define the overall technology strategy roadmap • Work closely with cross-functional teams, including business experts, technical business analysts, project managers, sales / account executives and data engineers to successfully implement client projects which reduce technology costs and solution redundancy. • Collaborate with Product Management to identify client-specific requirements that may translate into an existing standard product feature or a future feature on the Abacus product roadmap. • Define the solution architecture visions for designated components that describe the long-term goals as well as near-term needs of the client. • Provide mentorship to internal teams on business needs and use cases for seamless client implementation. Provide ongoing support to address questions and issues raised by the implementation team. What We're Looking For: • Understanding and passion for healthcare data and systems – including payer, provider, and integration partners. Strong working knowledge of US healthcare data, including but not limited to Medical Claims, Pharmacy Claims, Membership / Enrollment, Provider and Clinical. • Domain expertise in CMS Interoperability Mandate (9115 / 0057) - including the technology used to serve the mandated APIs as well as the data structures (FHIR) required to be compliant. • Ability to define the solution architecture vision in architecture design documents • Broad and general technical knowledge as well as competencies in infrastructure, data models, databases, service orientation, programming, frameworks, standards, and technical modeling. Strong experience with one or more cloud vendors (AWS / Azure / GCP) and data platforms (Databricks / Snowflake) desired. • Strong understanding of healthcare industry trends, regulations, and customer needs with preference for previous payer / Interoperability vendor experience • Experience translating business needs into technology solutions that enable delivery of the Abacus platform. • Strong communicator who can leverage their domain and technical expertise effectively with the client and build working relationships with internal and external team members. Ability to communicate succinctly and clearly, both verbally and written, across technical and non-technical audiences at multiple levels, including business leaders. • Experience working in the payer / healthcare data space and understanding of the historical data architecture needs of our clients. • Understanding of client services or experience working for a cloud-based data management provider to large clients. Nice to Have: • Working knowledge of Provider (EHR) Data formats and topics – including FHIR, X-12, HL-7 V2.3, and CCDA/CDA - as well as the general system architecture required to consume and make use of this data. • Working knowledge of Utilization Management / Care Management / Disease Management. Equal Opportunity Employer As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Lead and mentor sustaining and forward deployed engineering teams managing post-launch product lifecycle, customer technical engagements, and cross-functional collaboration to ensure product quality and customer success. | 8-10+ years engineering experience with 3-5 years in management, expertise in sustaining engineering and customer-facing technical roles, strong leadership, project management, and communication skills. | Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs. Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector that is not only ready for disruption. We're growing quickly and would love for you to be a part of it! About the Role: The Senior Manager of Sustaining and Forward Deployed Engineering will lead a multifaceted team responsible for the entire post-launch product lifecycle. This pivotal role combines the traditional responsibilities of sustaining engineering—ensuring the quality, reliability, and continuous improvement of existing products—with the dynamic, customer-facing nature of forward deployed engineering. The ideal candidate will be a strategic leader adept at managing both the internal engineering processes required to support mature products and a specialized team that works directly with customers to solve their most complex technical challenges in real-world environments. You Will: Build, lead and mentor a high-performing team of sustaining engineers, fostering a culture of technical excellence, accountability, and continuous improvement Lead geographically distributed teams across the US, India, and Nepal, fostering an inclusive, respectful, and collaborative environment Oversee all sustaining engineering activities, including root cause analysis of field issues, bug fixes, and the implementation of design enhancements Manage the product lifecycle from post-launch to end-of-life, ensuring product reliability, quality, and compliance with regulatory standards Drive initiatives for cost reduction, yield improvement, and product variability reduction Collaborate closely with cross-functional teams including product development, operations, quality assurance, and customer support to resolve product production issues and streamline processes Administer the engineering change process and ensure any solutions deployed in the field find their way back to the product when warranted Develop and manage the departmental budget and resource planning for sustaining engineering projects Forward Deployed Engineering Team Management: Build, lead, and mentor a high-performing team of Forward Deployed Engineers (FDEs) who are embedded with strategic customers Set the technical vision and strategy for customer engagements, guiding the team in designing and delivering innovative and impactful solutions Oversee the entire lifecycle of customer-facing projects, from initial scoping and technical discovery to deployment and post-deployment support Act as a key technical advisor for strategic clients, understanding their business objectives and ensuring the successful implementation of our products Foster a customer-first mindset within the FDE team, emphasizing practical problem-solving and rapid iteration Translate insights and feedback from customer engagements into actionable product improvements by collaborating with core product and engineering teams Ensure the FDE team develops reusable tools, playbooks, and best practices to accelerate future deployments What We're Looking For: Bachelor's degree in Engineering or a related technical field; a Master's degree is preferred A minimum of 8-10 years of experience in an engineering role, with at least 3-5 years in a management position leading technical teams Proven experience in sustaining engineering, product support, or a related field, with a strong understanding of product development lifecycles Experience in a customer-facing technical role such as solutions engineering, technical account management, or forward deployed engineering is highly desirable Demonstrated ability to lead and motivate a team of engineers, with a passion for mentorship and career development Strong project management skills with the ability to manage multiple complex projects simultaneously Excellent problem-solving and analytical skills, with a data-driven approach to decision-making Exceptional communication and interpersonal skills, with the ability to effectively interact with both internal stakeholders and external customers at all levels A deep understanding of software development, system integration, and deployment in customer environments Ability to thrive in a fast-paced, ambiguous environment and make sound decisions under pressure Equal Opportunity Employer As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Define and implement test strategies, create and maintain automated test cases in CI/CD pipelines, and collaborate across teams to ensure software quality. | Strong QA and testing experience with AWS and Azure, database validation skills, knowledge of healthcare standards, experience with microservices, container management including Kubernetes, API testing, and CI/CD pipeline expertise. | Abacus Insights is a mission-driven technology company focused on transforming the healthcare data industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met. With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative data integration and management platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs. Since our founding in 2017, Abacus has built a highly successful SaaS business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector that is not only ready for disruption. We're growing quickly and would love for you to be a part of it! About the Team & Role Our Platform QA team is looking for a Sr. Software Engineer in Test that will help provide direction and leadership with our product validation strategy and processes at Abacus Insights. This person will play a critical role in our Platform QA team to help define our test plans, integrate new features, and define test cases for our platform to be implemented by our automation team. This technical leadership role will work across various applications and technologies in collaboration with several development teams across the business. You Will: Define test strategies for Abacus products covering design, implementation, and maintenance of test cases for functional, end to end and performance testing. Define test suites based on best practices and adherence to standards. Ensure software quality via continuous and iterative testing Participate in internal reviews of software components and test automation. Create and maintain automation test cases in CI/CD pipelines with Python. Work with complex data applications developed on AWS and Azure platforms. What we're looking for: A self-starter with strong communication skills and with a strong understanding of Software Lifecycle and Quality Assurance processes for manual and automated testing. A contributor with strong integration skills that will evaluate new features, test them and update or create existing test cases. Strong communication skills are crucial to highlight findings and raise prioritization when needed. Strong knowledge of AWS and Azure platforms. Strong Knowledge of Database Systems (MongoDB, SQL, MySQL) and Data Validation. Knowledge of healthcare standards. Excellent analytical, problem-solving, and trouble-shooting skills. Experience with Micro services architecture, container management, API gateways, and tools like Kubernetes. Experience with Postman and/or API Endpoint validation. Gitlab and CI/CD pipeline experience. Equal Opportunity Employer As a mission-led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.