Abacum

Design and optimize post-sale operations and own reporting for retention and Net Revenue Retention to provide strategic insights. | 5-7 years experience with deep understanding of post-sale customer lifecycle and GTM operations, analytical skills, AI tool proficiency, and ability to influence cross-functional teams. | About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in Toronto and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! The Role You won't be managing customer relationships. You won't be doing implementation work. You'll be the person who makes those functions faster, more consistent, and better connected to each other and to the rest of the business. We're hiring for structured thinking and process instinct more than a specific background. The through-line across strong candidates will be the same: you've spent meaningful time close to how GTM teams actually operate, you understand what breaks down in post-sale motions and why, and you have a track record of building the systems and processes that fix it. What You'll Own Onboarding & handoff operations: Design how customers move from closed-won to fully live, including handoff standards, milestone definitions, escalation protocols, and time-to-value benchmarks. Own the reporting layer and identify where onboarding breaks down. Customer success operations: Build the CS operational infrastructure: health scores, renewal forecasting, expansion tracking, and QBR standardization. Design the playbooks for the moments that matter most: onboarding completion, expansion signals, renewal, churn risk. Post-sale partner operations: Own how partner-delivered implementations are tracked and how partner activity flows into renewal and expansion forecasting. Work closely with the Pre-sale Lead on handoffs and make partner contribution to NRR measurable enough for investor conversations. Post-sale reporting: Own the reporting suite across CS, implementation, and partners. Surface insights, not just numbers. Partner with the Head of Strategy & Operations on board-level narrative for retention and NRR. How You'll Work This role sits inside the Strategy & Operations function with a cross-functional remit that isn't defined by org chart lines. You'll be embedded across CS, implementation, and partners: attending stand-ups without running them, building health score frameworks with CS leadership rather than for them, designing partner reporting in close collaboration with the partner team. Most of your influence will come through the quality of what you build and the trust you earn with the teams around you. The leaders you work with own their commercial outcomes; your job is to make their operations more effective. That requires earning credibility before trying to change things, and knowing that a process nobody follows is worse than no process at all. What We're Looking For We're hiring for range here more than a single profile. Strong candidates will come from a few different places: RevOps or BizOps with meaningful post-sale exposure, CS or implementation with heavy informal ops work alongside it, or consulting and strategic finance backgrounds where the work has been applied to GTM problems. What matters is the combination of structured thinking, process instinct, and enough proximity to post-sale teams to understand what they actually need. Specifically: 5-7 years professional experience, with a genuine understanding of the post-sale customer lifecycle: what renewal pressure feels like, where onboarding breaks down, what CS teams need to manage a book of business well. Whether this comes from working inside those teams or closely alongside them, the understanding needs to be real, not theoretical. Analytically capable without being purely analytical. Comfortable building and owning reporting, working with CRM and CS tooling data, and knowing what questions the data should be answering. Comfortable using AI tools in day-to-day ops work: whether that's automating workflows, accelerating analysis, or building reporting infrastructure faster than the traditional approach. You see AI as a lever, not a novelty. Able to run a difficult cross-functional meeting and build a clean model and not think of those as different kinds of skills. A track record of building process and structure where it didn't fully exist. Not waiting for someone else to define the playbook, and not building processes that look good on paper but don't get used. Comfortable working across functions without formal authority (CS, sales, implementation, product) and knowing how to influence without overstepping. Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus. Why Take It Post-sale operations directly drives NRR, and NRR at our stage is one of the numbers that matters most to the business and to investors. You'd be the first person to hold this role explicitly, defining what it looks like rather than inheriting a job description someone else wrote. The problems are real, the scope is meaningful, and the people you'd be working with are good. For the right person, this is the moment to step into the work you've been building toward. Benefits Competitive compensation including equity package Competitive vacation policy Medical Insurance L&D budget Access to Meditopia (wellbeing platform) Language courses (English / Spanish) Our Values Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end. Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals. Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day. Tough Love: We truly care for everyone in the team and embrace honest feedback and radical candor as ways to genuinely help each other. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

| Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! About the role We’re looking for a Product Marketing Director to lead the product narrative, growth content strategy, and go-to-market execution at Abacum. This is a senior, cross-functional role that sits at the intersection of product, marketing, sales, and partnerships. You’ll define and drive the strategic positioning of our platform, ensure strong product adoption and revenue impact, and lead the storytelling that fuels demand, conversion, and category leadership. You’ll own four core pillars: 1. Organic Growth & Content Strategy 2. Core Product Marketing & Enablement 3. Sales Enablement & Support 4. Design Enablement & Creative Direction This is a hands-on, high-impact role with visibility across the executive team, working closely with the co-founder and CEO. You’ll shape how the world sees Abacum—and how we grow. What You'll Own 1. Core Product Marketing & GTM Execution - Lead product positioning and messaging across use cases and themes (what we call Umbrella Topics), personas, and verticals. Continuously evolve and refine our ICP and value props. - Build and scale go-to-market plans for product launches in collaboration with Product, Design, CS, and Sales. - Drive competitive intelligence, with full ownership over battlecards. Tracking feature releases and go-to-market motions from key players—translating them into actionable insights for Sales, Partnerships, Product, and Leadership. 2. Organic Growth & Thought Leadership - Define granularly the content and campaign architecture: umbrella topics, themes, and narratives that power paid media, SEO, social, website, and lifecycle campaigns. - Shape the organic content strategy to drive awareness, traffic, and conversion across key buyer personas. - Create and contribute to thought leadership creation, including blogposts, website content and GTM plays. Sales and Partner Enablement & Support - Equip AEs, Partner Managers and BDRs with cadence content, messaging frameworks, value narratives, objection-handling guides, and persona-based storytelling. - Create and deliver ad-hoc training sessions that are actionable and trackable across GTM teams. - Develop assets to support outbound motions tied to product launches and campaigns. - Conduct win/loss analysis and performance to refine messaging, improve sales and partner conversations, and identify gaps in enablement or product functionality. 4. Creative Enablement & Design Collaboration - Partner with our Design and Brand team to define creative direction, asset needs, and campaign visuals. - Provide content inputs and structure for marketing and product collateral (e.g., landing pages, videos, demos, one-pagers). What You’ll Support (But Not Own) You'll closely collaborate with external specialists and internal stakeholders on: - Newsletters and lifecycle comms - Events and webinars - Strategic video production - Gartner and market research analysis - Founders' social thought leadership (e.g., LinkedIn) - Deep-dive ICP and messaging sprints What You Bring - 8+ years of marketing experience, with at least 4 years in product marketing and 2+ years in a people management or strategic role. - Experience in B2B SaaS—ideally with a deep understanding of the FP&A Space. - You’re both strategic and hands-on: equally comfortable setting the GTM narrative and jumping in to write a landing page or sales deck. - You are a doer, have a bias for action and are obsessed with details. - You are very curious, and love learning in depth all about a new persona, a new product and a new market - and end up knowing it better than everyone else in the company. - Excellent writing and communication skills—you translate complexity into crisp, customer-first messaging. - Strong collaboration skills, with experience working across Product, Sales, Design, and Customer teams. - Bonus: Familiarity with tools like Notion, Figma, Webflow, Lusha, and Apollo for building content and workflows. Why Abacum - Join a category-defining company with strong product-market fit and a world-class team - Work directly with leadership and influence the strategic direction of the company - Enjoy autonomy, fast decision cycles, and a collaborative culture - Help define a new era of planning—empowering finance teams to lead, not just report Benefits - Competitive compensation including equity package - Competitive vacation policy - 401k match - Private health insurance and access to Meditopia - Remote-friendly culture and flexible working hours - Personal development including language courses - Fun in-person off-sites and virtual get-togethers - Relocation support if needed and desired Our Values - Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end. - Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals. - Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day. - Tough Love: We truly care for everyone in the team and embrace honest feedback and radical transparency as ways to genuinely help each other. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

| Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we’ve grown into a global team of 100+ people across 30+ nationalities. Headquartered in New York, we have offices in London and Barcelona. We’re trusted by industry leaders such as Dish Networks, Strava, BetterUp, Kajabi, JG Wentworth, Abridge, Cortex, and hundreds more. We have raised over $100m, closing in June 2025 our $60M Series B, led by Scale Venture Partners, with the strong participation of Cathay Innovation, Y Combinator, Atomico, Creandum, and angel operators from Adyen, Zapier, and Twitch. Our mission is ambitious and we can’t do it alone - join Abacum as we build the future of Business Planning! About the role We’re looking for a hands-on, full-stack Head of Marketing to help shape and drive our next chapter of growth. This means owning the direct channel pipeline at Abacum: - Demand Generation - Product Marketing - Content - Allbound Business Development - Brand Design This role is for someone who knows how to lead, execute, test, and optimize across the entire pipeline funnel. The ideal candidate brings experience in business planning platforms and developing multi-channel GTM approaches. You'll champion a data-driven growth experimentation engine, fostering a culture of testing, learning, and optimizing across acquisition channels. Success will be measured by ARR generated and Sales Qualified Pipeline. Additionally, you’ll grow and manage a high-performing growth team in NYC and Barcelona. You will foster collaboration with partnerships, sales and product teams, ensuring agile execution, operational rigor, and shared accountability. What You'll Own - Full accountability for Abacum’s direct pipeline generation execution, partnering closely with Sales, Partnerships and Product to drive Abacum’s efficient growth strategy. - Build and scale a high-performing Marketing and Allbound function, including KPIs, leading and lagging indicators, team structure and agile processes, all with a clear alignment to ARR goals. - Run a disciplined, experimentation-driven growth engine with an analytics and ROI mindset. The goal is to identify the key levers to double down on and to optimize conversion across the funnel to increase ARR with efficiency. - Enable Partnerships and Sales teams both in the US and EMEA to increase their conversion rates and ultimately ARR - including marketing assets, campaigns, events, initiatives, training and coaching. - Own brand, content, messaging, and community-building, ensuring fast execution and delivery of campaigns and assets with consistency in tone and excellence. What You Bring - 12+ years in marketing, including 4+ years leading teams in high-growth B2B SaaS, ideally at Series B-D stage. - Proven success in demand generation and pipeline growth, with an obsession with ARR impact and leading high-performing teams based on inputs and metrics. - Strong ability to combine strategic thinking with hands-on execution, building scalable systems while staying very hands-on and close to the work. - Strong curiosity and ability to quickly learn and master new markets and personas in detail, becoming a reference across the company for deep knowledge of the problem space, the ICP, and the product. - Obsessive approach to A/B testing to make lead generation thrive, from strategy, tooling, setting up campaigns to testing tactics (e.g. changing copy and creatives) to better convert. - Excellent collaboration and communication skills, with a track record of working closely with Sales, Partnerships and Product. Why Abacum - Join a category-defining company with strong product-market fit and a world-class team - Work directly with leadership and influence the strategic direction of the company - Enjoy autonomy, fast decision cycles, and a collaborative culture - Help define a new era of planning—empowering finance teams to lead, not just report Benefits - Competitive compensation including equity package - Competitive vacation policy - 401k match - Private health insurance and access to Meditopia - Remote-friendly culture and flexible working hours - Personal development including language courses - Fun in-person off-sites and virtual get-togethers - Relocation support if needed and desired Our Values - Customer Obsession: We share the understanding that Abacum's sole purpose is to create value for customers and relentlessly deploy all creativity and energy to that end. - Audacious Ambition: We dream big and embrace discomfort. We assume risks, make on-time mistakes and learn how to methodically accomplish our goals. - Good People: We are self-reflective and praise diversity of thought. We don't justify the end with the means and know where to draw the line. We have fun every day. - Tough Love: We truly care for everyone in the team and embrace honest feedback and radical transparency as ways to genuinely help each other. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.