AAPC

The role involves designing, developing, and maintaining Salesforce solutions across various clouds, as well as building and maintaining integrations with third-party applications. The candidate will also perform administrative tasks and collaborate with stakeholders to deliver high-quality solutions. | Candidates must have at least 3 years of experience as a Salesforce Developer and Administrator, with expertise in Apex and Lightning Web Components. A strong understanding of Salesforce Flows and integration patterns is also required, along with relevant certifications. | Location: US Based Remote ONLY About the team: Our RevOps team is the engine of our go-to-market strategy, driving efficiency and effectiveness across the entire customer lifecycle. We're a small but efficient team, and we're looking for a motivated and experienced Salesforce Developer/Admin to help us scale our operations. This is a unique opportunity to own and build a variety of Salesforce solutions from the ground up and have a direct impact on our organization's growth. About the role: We are seeking a versatile Salesforce professional with a strong background in both development and administration. The ideal candidate will be a collaborative and proactive problem-solver who can translate business requirements into technical solutions. This is a hands-on role where you will be responsible for a wide range of tasks, including building and maintaining integrations, creating complex automations, and developing custom components. You will be a critical part of our RevOps team, ensuring our Salesforce platform is optimized, scalable, and aligned with our business goals. Responsibilities Design, develop, and maintain Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, and Experience Cloud. Build and maintain integrations with third-party applications using tools like Mulesoft or other integration platforms. Develop complex automations using Flow, Apex Create and maintain custom Lightning Web Components (LWC) to enhance user experience and functionality. Work with OmniStudio to build guided processes and data models, specifically within Education Cloud. Perform administrative tasks such as user management, security settings, data management, and report/dashboard creation. Collaborate with stakeholders to gather requirements, provide technical expertise, and deliver high-quality solutions. Ensure the health and scalability of the Salesforce platform by following best practices and maintaining a clean org. Troubleshoot and resolve technical issues as they arise, providing timely and effective support to end-users. Must-Haves 3 years of proven experience as a Salesforce Developer and Administrator with a strong understanding of both declarative and programmatic capabilities. Expertise in Apex, Lightning Web Components (LWC) Hands-on experience with Sales Cloud, Service Cloud Extensive experience with Salesforce Flows for building complex automations. Solid understanding of integration patterns and experience with API integrations (REST, SOAP). A strong understanding of the Salesforce data model and security model. Experience with deployment processes and tools (e.g., Salesforce DX, Change Sets, Git). Salesforce Platform Developer I and/or Platform Developer II certifications. Nice-to-Haves Experience with Education Cloud. Experience with CPQ & Billing Experience with Revenue Cloud Advanced Experience with Outreach.io Experience with Gong.io Experience with Mulesoft or other enterprise integration platforms. Experience with marketing automation platforms such as Hubspot, Salesforce Account Engagement or Marketing Cloud. Omnistudio Developer Certification Experience in a fast-paced multi-org environment. Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical stakeholders. What We Offer Competitive salary and benefits package. Flexible, remote work environment. The opportunity to make a significant impact on our business and work with a fun, collaborative team. Professional development and growth opportunities. About AAPC: AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Teaching Assistant will provide one-on-one mentoring to students and guide them through course materials. They will also evaluate student performance and provide timely feedback on progress. | Candidates must have current certification as a Certified Professional Coder and prior teaching experience, particularly with adult learners. A minimum of 2-3 years of production coding or auditing experience is also required. | Please note this is a contract position This is a remote role AAPC is the world’s largest training and credentialing organization for the business of healthcare, with more than 200,000 members worldwide who work in medical coding, medical billing, clinical documentation improvement, medical auditing, healthcare compliance, revenue cycle management, and practice management. AAPC is seeking candidates for online Teaching Assistant (TA) for their Virtual Instructor Led Training (VILT). TAs needed for the following course – “Certified Professional Biller Training” Duties and Responsibilities Provide (one-on-one) mentoring to assigned students in courses as specified in the contract Guide students to the prescribed course Material Observe and evaluate assigned individual student performance in meeting course objectives and learning outcomes through assignments, Practical assignments, Quizzes or examinations; provide feedback in a timely manner on student progress Use AAPC’s learning management system to access syllabus, assignments, and other materials and to communicate with students Use AAPC’s virtual classroom platform to participate in live sessions – assisting faculty conducting the session. Mentor students using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered Be available for student consultation through office hours or scheduled appointments using AAPC’s virtual platform or by phone or email Attend one or more orientation sessions to become familiar with AAPC’s policies and procedures and the learning management system Respond to students coaching questions within 48 hours of receiving questions. Qualifications Current and valid certification in “Certified Professional Coder & Certified Professional Coder” Prior teaching experience in corporate training, particularly to adult students desirable Prior experience teaching online desirable 2-3 years production coding or auditing experience Skills and Knowledge Required Current knowledge of the relevant discipline Demonstrated effectiveness in teaching adult learners Commitment to excellence in teaching and mentoring students Ability to use technology effectively in teaching Ability to communicate effectively both orally and in writing Good organizational skills and timeliness in responding to student inquiries Ability to establish and maintain effective interpersonal relationships with students and colleagues For online teaching, experience with teaching fully online or in hybrid format We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Teaching Assistant will provide one-on-one mentoring to students and guide them through course materials. They will also evaluate student performance and provide timely feedback on progress. | Candidates must have current certification as a Certified Professional Coder and prior teaching experience, preferably online. Additionally, 2-3 years of production coding or auditing experience is required. | Please note this is a contract position This is a remote role AAPC is the world’s largest training and credentialing organization for the business of healthcare, with more than 200,000 members worldwide who work in medical coding, medical billing, clinical documentation improvement, medical auditing, healthcare compliance, revenue cycle management, and practice management. AAPC is seeking candidates for online Teaching Assistant (TA) for their Virtual Instructor Led Training (VILT). TAs needed for the following course – “Certified Professional Biller Training” Duties and Responsibilities Provide (one-on-one) mentoring to assigned students in courses as specified in the contract Guide students to the prescribed course Material Observe and evaluate assigned individual student performance in meeting course objectives and learning outcomes through assignments, Practical assignments, Quizzes or examinations; provide feedback in a timely manner on student progress Use AAPC’s learning management system to access syllabus, assignments, and other materials and to communicate with students Use AAPC’s virtual classroom platform to participate in live sessions – assisting faculty conducting the session. Mentor students using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered Be available for student consultation through office hours or scheduled appointments using AAPC’s virtual platform or by phone or email Attend one or more orientation sessions to become familiar with AAPC’s policies and procedures and the learning management system Respond to students coaching questions within 48 hours of receiving questions. Qualifications Current and valid certification in “Certified Professional Coder & Certified Professional Coder” Prior teaching experience in corporate training, particularly to adult students desirable Prior experience teaching online desirable 2-3 years production coding or auditing experience Skills and Knowledge Required Current knowledge of the relevant discipline Demonstrated effectiveness in teaching adult learners Commitment to excellence in teaching and mentoring students Ability to use technology effectively in teaching Ability to communicate effectively both orally and in writing Good organizational skills and timeliness in responding to student inquiries Ability to establish and maintain effective interpersonal relationships with students and colleagues For online teaching, experience with teaching fully online or in hybrid format We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Customer Care Center Team Supervisor oversees customer service employees, ensuring they respond to inquiries and resolve issues. They conduct performance evaluations, coach staff, and manage schedules while ensuring compliance with company guidelines. | A bachelor's degree is preferred along with at least three years of customer service experience and three or more years of supervisory experience. Candidates should possess excellent management skills and be proficient in customer service procedures. | This is a Hybrid/Remote Role in the state of Utah The Customer Care Center Team Supervisor oversees and assists customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities: Interview and recommend applicants for hiring entry-level customer service employees. Coach and train employees in the company’s customer service policies, procedures, and best practices. Conduct 1:1 meetings with direct reports to set goals, improve performance, and provide feedback Coordinate within various company departments to ensure staff are informed and aware of changes and improvements Organizes and oversees the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Ensure escalated inquiries are handled and resolved appropriately. Oversee tools that team uses such as NICE inContact, Intercom chats, Knowledge Base, etc. This is a hybrid position allowing the employee to work from home or from the office. It is expected to come into the work office as needed generally, two (2) times each month Duties/Responsibilities: Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service Monitors or reviews calls, chats, emails or other correspondence between representatives and customers. Manage a team in hybrid work environment where representatives are working remotely and coming into the office a minimum of two (2) times per week. Ensures that representatives are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned customer service teams performance. Prepares knowledge-based documents such as summaries and responses to frequently asked questions. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Service management or other appropriate staff. Assists with budget preparation for the Customer Service department. Performs other related duties as assigned. Oversee projects and tools that help improve productivity, knowledge, workflows, KPI’s and goals. Required Skills/Abilities: Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor customer service representatives. Proficient in Microsoft Office Suite or related software. Education and Experience: Bachelors degree preferred. At least three years of customer service experience required. Preference for three plus (3+) years prior supervisory experience. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. About AAPC: AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.