AAPC

Lead the strategy, development, and lifecycle management of education and certification products for B2C and B2B markets. | Extensive experience in product management within education or related fields, with leadership in product lifecycle, market strategy, and financial performance. | This is a Remote Role Do you thrive on defining the vision, strategy, and execution of education products and services with autonomy to make a real impact? Are you obsessed with creating a world-class student experience that helps them pursue and achieve their career goals? At AAPC, we are reimagining education delivery for over 300,000 members globally. This new role will lead a transformational stage in our industry, helping shape the future educational excellence and job readiness at scale for the business of healthcare workforce. The Group Product Manager, Education & Certification will lead the business and product strategy, market positioning, and lifecycle management of our education and certification products across both B2C and B2B segments. This role focuses on the full product lifecycle management, defining vision, strategy, and market approach, of our education and certification offerings, while partnering with our course design and content development, and software teams to deliver high-quality and best-in-class products. The Group Product Manager ensures our learning and certification portfolio meets market demands, achieves revenue and adoption growth goals, maintains a competitive and differentiated edge, and includes a clear approach for evaluating new opportunities and sunsetting nonperforming products. Key Responsibilities: Product Strategy, Roadmap, Development, and Portfolio Planning & Performance Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences. Align product goals with organizational priorities, market opportunities, and customer segment needs. Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners. Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input. Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives. Product Lifecycle Management Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement. Define criteria and governance for identifying nonperforming or redundant products. Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation. Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated. Market Research and Competitive Analysis Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments. Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience. Business and Financial Management Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels. Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction. Recommend adjustments to improve product performance, margin, and long-term portfolio health. Product Marketing and GTM Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences. Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling. Support launch readiness across sales, marketing, training support, and customer success teams. Cross-Functional Collaboration Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met. Partner with sales, marketing, and customer success to drive adoption, retention, and account expansion in B2B markets. Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity. Performance Monitoring and Optimization Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance. Identify and implement enhancements that improve learner outcomes, employer value, and business results. Industry Awareness and Innovation Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs. Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets. Key Success Indicators Growth in enrollments and certification completions across B2C offerings. Growth in adoption, renewals, and expansion across B2B and institutional offerings. Market share growth in targeted education and certification segments. Achievement of revenue and margin targets and growth goals for assigned products. Positive learner and employer satisfaction and delight scores. A healthy, streamlined portfolio demonstrated by clear lifecycle governance, including successful new product development, current product optimization, and retirement of nonperforming products. Qualifications / Skills: 8+ years' experience in product management, preferably in education, e-learning, certification, or professional training industries (non-software products and experiences with education/continuing education as core focus). 4+ years' experience in a product leadership or business unit leadership position, responsible for financial performance of a group of products and business unit. Bachelor’s degree in business, marketing, education, or related field (MBA preferred). Proven ability to manage the full product lifecycle, including clear experience with business cases, new product opportunity assessment and development, current product rationalization decisions, and sunsetting. Demonstrated experience developing strategies for both B2C and B2B products, including differences in packaging, pricing, and go-to-market approaches. Demonstrated ability to translate customer and business needs into product and initiative requirements, team level execution and deliverables that drive business outcomes. Strong business acumen, including experience with P&L management, market analysis, forecasting, and pricing strategy. International education product and localization experience a plus. Excellent collaboration, communication, and stakeholder management skills, able to influence and align across cross-functional teams and an entire organization. Data-driven decision-making with strong analytical and problem-solving abilities, capable of using data to guide prioritization, resources, and decision-making. Familiarity with learning management systems, credentialing platforms, and emerging learning technologies a plus. Excellent verbal and written communication skills, including technical and non-technical audiences. Highly organized, self-directed, and comfortable managing multiple priorities in a fast-paced, results-driven environment. What We Offer Competitive salary and benefits package. Flexible, remote work environment. The opportunity to make a significant impact on our business and work with a fun, collaborative team. Professional development and growth opportunities. About AAPC: AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

Lead the strategy, development, and lifecycle management of education and certification products across B2C and B2B segments. | Extensive experience in product management, leadership, and education industry expertise, with skills in market analysis, financial planning, and cross-functional collaboration. | This is a Remote Role Do you thrive on defining the vision, strategy, and execution of education products and services with autonomy to make a real impact? Are you obsessed with creating a world-class student experience that helps them pursue and achieve their career goals? At AAPC, we are reimagining education delivery for over 300,000 members globally. This new role will lead a transformational stage in our industry, helping shape the future educational excellence and job readiness at scale for the business of healthcare workforce. The Group Product Manager, Education & Certification will lead the business and product strategy, market positioning, and lifecycle management of our education and certification products across both B2C and B2B segments. This role focuses on the full product lifecycle management, defining vision, strategy, and market approach, of our education and certification offerings, while partnering with our course design and content development, and software teams to deliver high-quality and best-in-class products. The Group Product Manager ensures our learning and certification portfolio meets market demands, achieves revenue and adoption growth goals, maintains a competitive and differentiated edge, and includes a clear approach for evaluating new opportunities and sunsetting nonperforming products. Key Responsibilities: • Product Strategy, Roadmap, Development, and Portfolio Planning & Performance • Define the vision, business strategy, and product rollout roadmap for education, certification, and publishing offerings across B2C and B2B audiences. • Align product goals with organizational priorities, market opportunities, and customer segment needs. • Develop segment-specific strategies that address the distinct needs of individual learners and enterprise, government, and academic partners. • Prioritize new product opportunities and enhancements based on market data, revenue potential, operational readiness, and stakeholder input. • Maintain a portfolio view of offerings to ensure the right balance of growth, sustain, and innovation initiatives. • Product Lifecycle Management • Own a structured lifecycle approach for assigned products from concept through growth, optimization, and retirement. • Define criteria and governance for identifying nonperforming or redundant products. • Develop and execute sunsetting plans that include customer impact assessment, communication strategy, migration paths, and revenue risk mitigation. • Partner with marketing, sales, learner support, and operations to ensure smooth transitions when products are retired or consolidated. • Market Research and Competitive Analysis • Conduct market and customer research to identify trends, learner and employer needs, and gaps in the market across B2C and B2B segments. • Monitor competitor offerings to inform product differentiation, pricing, and packaging strategies for each audience. • Business and Financial Management • Develop business cases, pricing models, packaging recommendations, and revenue forecasts for new and existing products in both B2C and B2B channels. • Track performance against KPIs, including revenue, enrollments, completion rates, adoption by enterprise clients, renewal trends, and customer satisfaction. • Recommend adjustments to improve product performance, margin, and long-term portfolio health. • Product Marketing and GTM • Partner with marketing to create go-to-market strategies, messaging, and campaigns tailored to B2C and B2B audiences. • Oversee product positioning, branding, and value propositions to ensure market resonance and consistent portfolio storytelling. • Support launch readiness across sales, marketing, training support, and customer success teams. • Cross-Functional Collaboration • Work closely with instructional design, content development, and technology teams to ensure product vision and market needs are met. • Partner with sales, marketing, and customer success to drive adoption, retention, and account expansion in B2B markets. • Collaborate with certification and credentialing stakeholders to ensure alignment with industry standards and credential integrity. • Performance Monitoring and Optimization • Review product analytics and customer feedback to drive ongoing improvements across content, experience, and commercial performance. • Identify and implement enhancements that improve learner outcomes, employer value, and business results. • Industry Awareness and Innovation • Stay informed about trends in online learning, certification, professional development, credentialing, and workforce needs. • Recommend innovations in delivery, technology, and business models that address both consumer and enterprise markets. • Key Success Indicators • Growth in enrollments and certification completions across B2C offerings. • Growth in adoption, renewals, and expansion across B2B and institutional offerings. • Market share growth in targeted education and certification segments. • Achievement of revenue and margin targets and growth goals for assigned products. • Positive learner and employer satisfaction and delight scores. • A healthy, streamlined portfolio demonstrated by clear lifecycle governance, including successful new product development, current product optimization, and retirement of nonperforming products. Qualifications / Skills: • 8+ years' experience in product management, preferably in education, e-learning, certification, or professional training industries (non-software products and experiences with education/continuing education as core focus). • 4+ years' experience in a product leadership or business unit leadership position, responsible for financial performance of a group of products and business unit. • Bachelor’s degree in business, marketing, education, or related field (MBA preferred). • Proven ability to manage the full product lifecycle, including clear experience with business cases, new product opportunity assessment and development, current product rationalization decisions, and sunsetting. • Demonstrated experience developing strategies for both B2C and B2B products, including differences in packaging, pricing, and go-to-market approaches. • Demonstrated ability to translate customer and business needs into product and initiative requirements, team level execution and deliverables that drive business outcomes. • Strong business acumen, including experience with P&L management, market analysis, forecasting, and pricing strategy. • International education product and localization experience a plus. • Excellent collaboration, communication, and stakeholder management skills, able to influence and align across cross-functional teams and an entire organization. • Data-driven decision-making with strong analytical and problem-solving abilities, capable of using data to guide prioritization, resources, and decision-making. • Familiarity with learning management systems, credentialing platforms, and emerging learning technologies a plus. • Excellent verbal and written communication skills, including technical and non-technical audiences. • Highly organized, self-directed, and comfortable managing multiple priorities in a fast-paced, results-driven environment. What We Offer • Competitive salary and benefits package. • Flexible, remote work environment. • The opportunity to make a significant impact on our business and work with a fun, collaborative team. • Professional development and growth opportunities. About AAPC: AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Teaching Assistant will provide one-on-one mentoring to students and guide them through course materials. They will also evaluate student performance and provide timely feedback on progress. | Candidates must have current certification as a Certified Professional Coder and prior teaching experience, particularly with adult learners. A minimum of 2-3 years of production coding or auditing experience is also required. | Please note this is a contract position This is a remote role AAPC is the world’s largest training and credentialing organization for the business of healthcare, with more than 200,000 members worldwide who work in medical coding, medical billing, clinical documentation improvement, medical auditing, healthcare compliance, revenue cycle management, and practice management. AAPC is seeking candidates for online Teaching Assistant (TA) for their Virtual Instructor Led Training (VILT). TAs needed for the following course – “Certified Professional Biller Training” Duties and Responsibilities Provide (one-on-one) mentoring to assigned students in courses as specified in the contract Guide students to the prescribed course Material Observe and evaluate assigned individual student performance in meeting course objectives and learning outcomes through assignments, Practical assignments, Quizzes or examinations; provide feedback in a timely manner on student progress Use AAPC’s learning management system to access syllabus, assignments, and other materials and to communicate with students Use AAPC’s virtual classroom platform to participate in live sessions – assisting faculty conducting the session. Mentor students using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered Be available for student consultation through office hours or scheduled appointments using AAPC’s virtual platform or by phone or email Attend one or more orientation sessions to become familiar with AAPC’s policies and procedures and the learning management system Respond to students coaching questions within 48 hours of receiving questions. Qualifications Current and valid certification in “Certified Professional Coder & Certified Professional Coder” Prior teaching experience in corporate training, particularly to adult students desirable Prior experience teaching online desirable 2-3 years production coding or auditing experience Skills and Knowledge Required Current knowledge of the relevant discipline Demonstrated effectiveness in teaching adult learners Commitment to excellence in teaching and mentoring students Ability to use technology effectively in teaching Ability to communicate effectively both orally and in writing Good organizational skills and timeliness in responding to student inquiries Ability to establish and maintain effective interpersonal relationships with students and colleagues For online teaching, experience with teaching fully online or in hybrid format We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Teaching Assistant will provide one-on-one mentoring to students and guide them through course materials. They will also evaluate student performance and provide timely feedback on progress. | Candidates must have current certification as a Certified Professional Coder and prior teaching experience, preferably online. Additionally, 2-3 years of production coding or auditing experience is required. | Please note this is a contract position This is a remote role AAPC is the world’s largest training and credentialing organization for the business of healthcare, with more than 200,000 members worldwide who work in medical coding, medical billing, clinical documentation improvement, medical auditing, healthcare compliance, revenue cycle management, and practice management. AAPC is seeking candidates for online Teaching Assistant (TA) for their Virtual Instructor Led Training (VILT). TAs needed for the following course – “Certified Professional Biller Training” Duties and Responsibilities Provide (one-on-one) mentoring to assigned students in courses as specified in the contract Guide students to the prescribed course Material Observe and evaluate assigned individual student performance in meeting course objectives and learning outcomes through assignments, Practical assignments, Quizzes or examinations; provide feedback in a timely manner on student progress Use AAPC’s learning management system to access syllabus, assignments, and other materials and to communicate with students Use AAPC’s virtual classroom platform to participate in live sessions – assisting faculty conducting the session. Mentor students using a variety of teaching styles and provide interesting and engaging assignments that demonstrate the real-world applications of concepts covered Be available for student consultation through office hours or scheduled appointments using AAPC’s virtual platform or by phone or email Attend one or more orientation sessions to become familiar with AAPC’s policies and procedures and the learning management system Respond to students coaching questions within 48 hours of receiving questions. Qualifications Current and valid certification in “Certified Professional Coder & Certified Professional Coder” Prior teaching experience in corporate training, particularly to adult students desirable Prior experience teaching online desirable 2-3 years production coding or auditing experience Skills and Knowledge Required Current knowledge of the relevant discipline Demonstrated effectiveness in teaching adult learners Commitment to excellence in teaching and mentoring students Ability to use technology effectively in teaching Ability to communicate effectively both orally and in writing Good organizational skills and timeliness in responding to student inquiries Ability to establish and maintain effective interpersonal relationships with students and colleagues For online teaching, experience with teaching fully online or in hybrid format We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

The Customer Care Center Team Supervisor oversees customer service employees, ensuring they respond to inquiries and resolve issues. They conduct performance evaluations, coach staff, and manage schedules while ensuring compliance with company guidelines. | A bachelor's degree is preferred along with at least three years of customer service experience and three or more years of supervisory experience. Candidates should possess excellent management skills and be proficient in customer service procedures. | This is a Hybrid/Remote Role in the state of Utah The Customer Care Center Team Supervisor oversees and assists customer service employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints. Supervisory Responsibilities: Interview and recommend applicants for hiring entry-level customer service employees. Coach and train employees in the company’s customer service policies, procedures, and best practices. Conduct 1:1 meetings with direct reports to set goals, improve performance, and provide feedback Coordinate within various company departments to ensure staff are informed and aware of changes and improvements Organizes and oversees the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees as needed and in accordance with company policy. Ensure escalated inquiries are handled and resolved appropriately. Oversee tools that team uses such as NICE inContact, Intercom chats, Knowledge Base, etc. This is a hybrid position allowing the employee to work from home or from the office. It is expected to come into the work office as needed generally, two (2) times each month Duties/Responsibilities: Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service Monitors or reviews calls, chats, emails or other correspondence between representatives and customers. Manage a team in hybrid work environment where representatives are working remotely and coming into the office a minimum of two (2) times per week. Ensures that representatives are informed about changes to company products and services. Collects data and prepares reports on customer complaints and inquiries. Prepares monthly reports summarizing the assigned customer service teams performance. Prepares knowledge-based documents such as summaries and responses to frequently asked questions. Identifies opportunities to update or improve customer service procedures and makes recommendations to the Customer Service management or other appropriate staff. Assists with budget preparation for the Customer Service department. Performs other related duties as assigned. Oversee projects and tools that help improve productivity, knowledge, workflows, KPI’s and goals. Required Skills/Abilities: Excellent management and supervisory skills. Excellent verbal and written communication skills. Extensive knowledge of customer service procedures and principles. Organized with attention to detail. Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. Ability to coach and mentor customer service representatives. Proficient in Microsoft Office Suite or related software. Education and Experience: Bachelors degree preferred. At least three years of customer service experience required. Preference for three plus (3+) years prior supervisory experience. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. About AAPC: AAPC (www.aapc.com) is the world’s largest and fastest-growing training, certification, and solutions association in healthcare. AAPC Values: DRIVEN | Self-starts and stays highly motivated to achieve ambitious goals. Shares contagious energy and enthusiasm liberally. Takes initiative without always being directed. Demonstrates confidence in decision-making and effectively balances autonomy and authority with accountability. HUMBLE | Learns, adapts, and improves relentlessly. Seeks feedback without insecurity and implements coaching. Recognizes others' contributions gratefully. Approaches work and relationships with an abundance mentality. Places the needs of others above self. TRANSPARENT| Integrity-centered, honest, truthful, and trustworthy in all aspects of work. Keeps commitments to external and internal parties. Holds self strictly accountable, valuing the trust placed in them by others. SUPPORTIVE | Empowers and uplifts others. Listens actively and responds with empathy and understanding. Prioritizes well-being and growth of team members and customers ahead of own interest. Faces challenges together, believing in collective strength and unity. INNOVATIVE | Entrepreneurial spirit with a scrappy mentality. Dreams big, sees opportunity, pursues full potential, and finds ways to accomplish the impossible. Rolls up sleeves and does real work. Works quickly, intelligently, and flexibly. AAPC is an Equal Opportunity Employer. This company is committed to fairness and equal opportunity in our hiring practices. We do not discriminate on grounds unrelated to a candidate's ability to perform the duties of the job. Our focus is on finding the best person for each role, based on merit and fit, to ensure success both for our company and for the individual’s professional growth. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.