AAA-The Auto Club Group

Servicing existing insurance accounts, processing applications, renewals, amendments, and promoting insurance and membership products. | High school diploma, customer service experience, and proficiency in Microsoft Office; property & casualty license required. | It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Join America’s most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: · Medical, dental and vision benefits · 401k Match · Paid parental leave and adoption assistance · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays · Paid volunteer day annually · Tuition assistance program, professional certification reimbursement program and other professional development opportunities · AAA Membership · Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. · Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) · Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale · Take insurance payments (initial, installment, lapse, or reinstatement) · Respond to customers’ insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products · Refer to agent when appropriate · Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member’s policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures · Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable · Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines · Participate in a team environment to promote customer satisfaction and consistent service following the customer service model · Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary · Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities · Fulfill, maintain and service insurance policies · Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification · Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations · Verify new business applications · Refer relevant members/insureds to other lines of business (i.e. Travel and Life) · Process insurance and membership payments · Update electronic member information · Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: · A Current Property & Casualty Insurance license · Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. · Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: · High School Diploma or equivalent Work Experience: · Provide a high level of customer-focused service · Service insurance policies and processing applications, renewals, and amendments · Respond to billing and coverage questions · Process monetary transactions; Taking payments · Promote the sales of insurance products and services using established guidelines · Present complex information in a clear and concise manner Knowledge and Skills: · Analyze member/potential customer insurance needs and determine appropriate levels of coverage · Prepare appropriate rate quotations · Organize, plan and promote the sale of ACG insurance and membership products and services · Perform outbound service calls · Maintain accurate records · Insurance terminology · General insurance regulations · Underwriting procedures · Sales regulatory and compliance guidelines · Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) · Work effectively in a team environment · Work independently, with minimal supervision · Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility · Proficient in using Microsoft Office products · Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules and procedures) · Perform mathematical calculations to accurately perform monetary transactions · Work under pressure in a high volume, fast paced customer service environment · Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-KH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Own and grow a multi-line insurance agency selling AAA products to new and prospective members. | Must hold or obtain Life & Health and Property & Casualty licenses, have capital to invest, and possess industry-relevant experience. | Are you ready to change your life? Do you have the capital to invest in an ownership opportunity? AAA - The Auto Club Group is seeking ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! What’s in it for you? We are proud to offer one of the industry’s best compensation packages. Plus, the more you invest, the more you can earn! Our impressive benefits include: • Unlimited earning potential with 100% incentive-based compensation structure • Competitive new business and renewal commission • Complementary lead linked to the massive AAA membership database. • Start Up Bonus • Marketing Reimbursement • Agency Development Bonus • Agency Growth Bonus Sounds lucrative! But will you have support along the way? In addition to those, our entire Entrepreneurial Agent includes a robust Entrepreneurial Agent Support Team available at your disposal throughout your journey with AAA. The Entrepreneurial Agent Support team provides: • Step-by-step assistance: We provide you with a detailed deployment plan to ensure compliance with AAA protocols and standards. • Comprehensive education: Our mix of in-person and virtual training is unmatched. We include core business skills, sales, customer service, products and systems. • Continual support: You’ll instantly gain access to a myriad of resources to help you secure licensed staff, manage financials and cash flows, and to develop and modify your business plan. That’s not including the network of experienced Entrepreneurial Agents and other business experts that you will also encounter along the way. What would you sell? Our products include: • Property and Casualty Insurance: You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. You’ll even have access to brokered products from multiple national and regional A rated leading carries to help you serve a ride variety of needs. • Life Insurance: You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent) Making us 4th out of 16 by A.M Best Company. • AAA Membership: Programs for autos, bicycles, RVs and motorcycles. AAA Membership holders are a loyal customer base that enjoy the access to trusted roadside assistance, and over 126,000 opportunities to save money in their everyday lives (dining, shopping, hotels, rental cars, travel events, and auto care). What do you have to do? You’ll bring industry-relevant experience, a level of capital to ensure your agency experiences success, and a can-do attitude. We require our Entrepreneurial Agency owners to hold and remain eligible for both a Life & Health and Property & Casualty license, however if you don’t have one or both we have great resources to point you to. So, what’s the short version? This opportunity is for an initiative-taking, results driven business minded person interested in building a profitable, multi-line insurance agency. You will own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell our products to a well-defined and loyal client base. If that sounds like an opportunity you can’t pass up, let me know! Apply to this posting, send me an InMail or e-mail me at afields1@acg.aaa.com.