AAA-The Auto Club Group

Provide customer service and sales support to members at a branch office, including cashiering and promoting products. | High school diploma or equivalent, customer service experience, basic math skills, effective communication, ability to multitask, and work in a fast-paced environment. | It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the AAA The Auto Club Group (ACG) · Established brand that has been around for over 100 years. Our members know and trust us! · Branch Offices house travel, membership, insurance sales and support employees · You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members. Excellent Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as: · Other Branch positions – Field Insurance Sales Agent, Travel Agent or · Other Departments such as: · Call Centers (ERS, Sales and Service, etc.) · Automotive Services · Claims · Underwriting and more A DAY IN THE LIFE of a Branch Customer Service Representative The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. · Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products. · Generate leads, update members on travel and insurance specials, and provide travel information · Respond to customer inquiries and refer to senior staff or agent when appropriate · Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer · Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate · Provide administrative support to the travel and/or insurance sales staff during peak periods · Conduct outbound promotional calls for insurance and/or travel products · Other duties as assigned HOW WE REWARD OUR EMPLOYEES Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages: · Medical, dental and vision benefits · 401k Match · Paid parental leave and adoption assistance · Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays · Paid volunteer day annually · Tuition assistance program, professional certification reimbursement program and other professional development opportunities · AAA Membership · Discounts, perks, and rewards and much more WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: Education: · High School Diploma or equivalent Work Experience: · Working in a customer focused environment · Providing customer focused service and timely solutions to problems · Microsoft Office applications · Taking personal responsibility in seeking solutions to problems · Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals Successful candidates will possess: · Passion and enthusiasm for working with people · Basic mathematical calculations to accurately perform monetary transactions · Communicate effectively (verbal and written) with others in a work environment · Work effectively in a team environment · Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility · Work under pressure in a high volume, fast paced customer service environment · Work irregular hours including holidays and weekends (may include community events) Work Environment This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility. #LI-KH1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ million members and customers across 14 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Own and grow a multi-line insurance agency selling AAA products to new and prospective members. | Must hold or obtain Life & Health and Property & Casualty licenses, have capital to invest, and possess industry-relevant experience. | Are you ready to change your life? Do you have the capital to invest in an ownership opportunity? AAA - The Auto Club Group is seeking ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! What’s in it for you? We are proud to offer one of the industry’s best compensation packages. Plus, the more you invest, the more you can earn! Our impressive benefits include: • Unlimited earning potential with 100% incentive-based compensation structure • Competitive new business and renewal commission • Complementary lead linked to the massive AAA membership database. • Start Up Bonus • Marketing Reimbursement • Agency Development Bonus • Agency Growth Bonus Sounds lucrative! But will you have support along the way? In addition to those, our entire Entrepreneurial Agent includes a robust Entrepreneurial Agent Support Team available at your disposal throughout your journey with AAA. The Entrepreneurial Agent Support team provides: • Step-by-step assistance: We provide you with a detailed deployment plan to ensure compliance with AAA protocols and standards. • Comprehensive education: Our mix of in-person and virtual training is unmatched. We include core business skills, sales, customer service, products and systems. • Continual support: You’ll instantly gain access to a myriad of resources to help you secure licensed staff, manage financials and cash flows, and to develop and modify your business plan. That’s not including the network of experienced Entrepreneurial Agents and other business experts that you will also encounter along the way. What would you sell? Our products include: • Property and Casualty Insurance: You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. You’ll even have access to brokered products from multiple national and regional A rated leading carries to help you serve a ride variety of needs. • Life Insurance: You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent) Making us 4th out of 16 by A.M Best Company. • AAA Membership: Programs for autos, bicycles, RVs and motorcycles. AAA Membership holders are a loyal customer base that enjoy the access to trusted roadside assistance, and over 126,000 opportunities to save money in their everyday lives (dining, shopping, hotels, rental cars, travel events, and auto care). What do you have to do? You’ll bring industry-relevant experience, a level of capital to ensure your agency experiences success, and a can-do attitude. We require our Entrepreneurial Agency owners to hold and remain eligible for both a Life & Health and Property & Casualty license, however if you don’t have one or both we have great resources to point you to. So, what’s the short version? This opportunity is for an initiative-taking, results driven business minded person interested in building a profitable, multi-line insurance agency. You will own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell our products to a well-defined and loyal client base. If that sounds like an opportunity you can’t pass up, let me know! Apply to this posting, send me an InMail or e-mail me at afields1@acg.aaa.com.