AAA-The Auto Club Group

Lead strategic planning and management of telecommunications services and vendor relationships to meet business objectives. | Requires 8-10 years telecom experience, vendor management, budget oversight, and leadership in telecom technology projects. | It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Position Summary Reports to (job title): AVP, Network Services I. Position Description Primary Duties and Responsibilities (details of the basic job functions): This position is responsible for strategic planning, engineering, implementing and support of the Club’s voice communication services and equipment, Contact Center services, Workforce Management infrastructure & support in order to ensure that business objectives are met in the most efficient and cost effective manner. This position will also be responsible for the managing business relationships with major service providers and carriers such as AT&T, Lumen, Verizon; as well as, technology suppliers including Genesys, Avaya, and NICE. In doing so this position will meet regularly with these key service providers and hold them accountable for operating costs, key operational deliverables, and strategic initiatives. This position will also be responsible for managing operational budgets and forecasts to ensure that targets are met as laid out in the budgeting cycle. This position initiates and/or assists in the identification of key strategies designed to minimize member interaction costs and improve member and agent experience. • Works with all business units within the Club that including call centers and branch operations to determine needs and develop programs to support each business unit’s short and long term goals. • Develops and implements a comprehensive corporate member interaction plan, audits and evaluates telecommunication systems efficiency and costs. • Provides the on-going analysis and implementation of voice communication alternatives and technology enhancements to improve corporate functionality, reliability, user experience, and cost. • Establishes standards for telecom service and ensures they are maintained by monitoring appropriate statistics and making recommendations regarding services used by business units and members. • Directs, implements and maintains problem resolution and change management systems as they apply to telecommunications • Develops and administrates telecommunications procedures, processes, training and development and best practices. • Directs and develops Telecommunications staff and oversees the management of the central telecommunications function including work flow, staffing levels, skill development and alternative methods of providing telecommunications services. Supervisory Responsibilities (briefly describe, if applicable, or indicate None): Directly and indirectly, areas comprised of professional and technical personnel who may be distributed at one or more locations II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): • Bachelors Degree in Information Systems or Technology field of study or the equivalent work experience. • Experience: • 8-10 years experience in the telecommunications industry • 5-8 years experience managing service providers and technology suppliers • 5 years experience of budget management • 5-8 years of managing people, providing direction and delegation • 5-8 years of experience leading transformational technology projects Knowledge and Skills: • Communicating and working with VP level leadership • Understanding of Public Switched Telephone Network and the products offered by service providers. • Some experience in strategic planning • Skill in budget planning and management • Standard Office product skill set • Knowledge of industry telecommunication solutions such as Avaya Telephony, Cisco Telephony and Genesys Telephony • Working knowledge of Workforce Management applications • Understanding of Legacy and VoIP telecommunication technology. • Understanding of Toll Free provisioning and Line Number Portability procedures. • Understanding of Cloud based telecommunication service offerings • Understanding of IVR and self-service as it relates to the telecommunications services • Can manage contractors, business partners and service providers III. Preferred Qualifications • Working knowledge and understanding of Avaya and Genesys PureConnect telecommunications technology • Technical understanding of the GenesysCloud CCaaS solution How you will benefit: • A competitive annual salary between $150,230 - $175,000 • ACG offers excellent and comprehensive benefits packages, including: • Medical, dental and vision benefits • 401k Match • Paid parental leave and adoption assistance • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays • Paid volunteer day annually • Tuition assistance program, professional certification reimbursement program and other professional development opportunities • AAA Membership • Discounts, perks, and rewards and much more FLEX WORK IN WORK ENVIRONMENT This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Drive adoption and enablement of digital tools and workflows through strategic planning, stakeholder collaboration, and practical workforce guidance. | Requires 6+ years in digital adoption, workforce enablement, or change management with strong skills in assessing readiness, designing enablement assets, and measuring adoption. | It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. The Digital Readiness & Workforce Capability Consultant drives adoption and time-to-value for priority digital and workflow changes by translating tool rollouts into practical workforce enablement and sustained usage. The role partners with IT and internal portfolio owners to assess readiness, define role-based capability needs, and build scalable enablement and reinforcement that reduces friction for employees and managers. This position focuses on making changes usable in day-to-day work through manager guidance, job aids, targeted reinforcement, and adoption measurement rather than one-time training coordination. The Consultant primarily supports internal delivery teams and stakeholders, with selective leader engagement to align expectations, remove barriers, and reinforce adoption in priority segments. Key Responsibilities include: • Build adoption strategies for priority digital and workflow changes, including target populations, capability needs, manager enablement approach, and reinforcement plan. • Conduct readiness and adoption diagnostics using feedback, workflow mapping, and available usage/adoption signals to identify barriers and prioritize interventions. • Develop scalable enablement assets tied to real workflows, such as job aids, manager talking points, office hours structures, and practical implementation guidance. • Partner with IT and change stakeholders to align workforce enablement plans with rollout timelines, communications, and support models. • Define and monitor adoption measures and leading indicators; provide recommendations to scale, adjust, or pause approaches based on evidence. • Support pilots and staged rollouts by structuring learning capture, surfacing friction points, and improving approaches before broader deployment. • Coordinate with Culture & Experience and Leader Effectiveness partners to ensure communications, leader routines, and reinforcement are aligned and usable. Supervisory Responsibilities: None How you will benefit: • A competitive annual salary between $105,000 - $140,000 with annual bonus potential based on performance • ACG offers excellent and comprehensive benefits packages, including: • Medical, dental and vision benefits • 401k Match • Paid parental leave and adoption assistance • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays • Paid volunteer day annually • Tuition assistance program, professional certification reimbursement program and other professional development opportunities • AAA Membership • Discounts, perks, and rewards and much more II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications): • Bachelor’s degree in Human Resources, Learning, Business, Information Systems, Organizational Development, or a related field required. Experience: • 6 years of experience in digital adoption, workforce enablement, change management, learning strategy, or related work. • Responsibility for translating enterprise or functional changes into practical, role‑based enablement that drives sustained usage. • Assessing workforce readiness, designing scalable enablement and manager guidance tied to real workflows, and using adoption signals or feedback to refine approaches over time. Knowledge of: • Digital adoption and workforce enablement principles, including how new tools and workflows are integrated into day‑to‑day employee and manager work. • Organizational change and readiness concepts, including common sources of adoption friction during technology or workflow changes. • Cross‑functional operating models across IT, HR, and business teams and how these groups collaborate during enterprise or functional rollouts. • Adoption measurement approaches, including the use of leading indicators, qualitative feedback, and reinforcement mechanisms. • Effective communication and facilitation practices that support clarity, usability, and action. Skills & Ability: • Translating tool and workflow changes into practical, role‑based enablement and manager‑ready guidance that drives sustained usage. • Building strong stakeholder partnerships and influencing without formal authority across IT, HR, and business teams. • Designing and applying measurable adoption and reinforcement approaches, using leading indicators and feedback loops to refine strategies over time. • Facilitating conversations and communicating complex concepts with a focus on clarity, usability, and actionable outcomes, particularly for managers and operational teams. • Diagnosing workflow friction and recommending targeted, practical interventions that improve time‑to‑value for employees and the organization. III. Preferred Qualifications • Experience partnering with IT or technology delivery teams on adoption planning and rollout support preferred. • Experience supporting distributed and/or frontline populations preferred. IV. Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit www.aaa.com Important Note: ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

Own and grow a multi-line insurance agency selling AAA products to new and prospective members. | Must hold or obtain Life & Health and Property & Casualty licenses, have capital to invest, and possess industry-relevant experience. | Are you ready to change your life? Do you have the capital to invest in an ownership opportunity? AAA - The Auto Club Group is seeking ambitious, business-minded, and innovative Entrepreneurial Agency Owners to join our team! What’s in it for you? We are proud to offer one of the industry’s best compensation packages. Plus, the more you invest, the more you can earn! Our impressive benefits include: • Unlimited earning potential with 100% incentive-based compensation structure • Competitive new business and renewal commission • Complementary lead linked to the massive AAA membership database. • Start Up Bonus • Marketing Reimbursement • Agency Development Bonus • Agency Growth Bonus Sounds lucrative! But will you have support along the way? In addition to those, our entire Entrepreneurial Agent includes a robust Entrepreneurial Agent Support Team available at your disposal throughout your journey with AAA. The Entrepreneurial Agent Support team provides: • Step-by-step assistance: We provide you with a detailed deployment plan to ensure compliance with AAA protocols and standards. • Comprehensive education: Our mix of in-person and virtual training is unmatched. We include core business skills, sales, customer service, products and systems. • Continual support: You’ll instantly gain access to a myriad of resources to help you secure licensed staff, manage financials and cash flows, and to develop and modify your business plan. That’s not including the network of experienced Entrepreneurial Agents and other business experts that you will also encounter along the way. What would you sell? Our products include: • Property and Casualty Insurance: You’ll sell Auto, Home, Renters, Umbrella, Flood, RV, Boat, Motorcycle, Specialty Vehicles and Commercial Lines. You’ll even have access to brokered products from multiple national and regional A rated leading carries to help you serve a ride variety of needs. • Life Insurance: You’ll sell Term, Universal Life, Whole Life and Annuities. Founded in 1969 and affiliated with AAA, AAA Life Insurance Company has an A- rating (Excellent) Making us 4th out of 16 by A.M Best Company. • AAA Membership: Programs for autos, bicycles, RVs and motorcycles. AAA Membership holders are a loyal customer base that enjoy the access to trusted roadside assistance, and over 126,000 opportunities to save money in their everyday lives (dining, shopping, hotels, rental cars, travel events, and auto care). What do you have to do? You’ll bring industry-relevant experience, a level of capital to ensure your agency experiences success, and a can-do attitude. We require our Entrepreneurial Agency owners to hold and remain eligible for both a Life & Health and Property & Casualty license, however if you don’t have one or both we have great resources to point you to. So, what’s the short version? This opportunity is for an initiative-taking, results driven business minded person interested in building a profitable, multi-line insurance agency. You will own and grow an insurance agency that serves new and prospective AAA Members. You’ll sell our products to a well-defined and loyal client base. If that sounds like an opportunity you can’t pass up, let me know! Apply to this posting, send me an InMail or e-mail me at afields1@acg.aaa.com.