AAA Northern California, Nevada & Utah

Deliver outstanding customer service, promote AAA products, and meet individual sales targets. | High school diploma or GED, 2-4 years of sales experience, proficiency with computer systems, and valid driver's license. | Why Work For Us? • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . Location: Modesto, CA (Onsite) Pay: $23/hr + Commission Hours: M-F 9am–6pm (Rotating shifts/Saturdays as needed) The Role: Why You? Are you a self-motivated professional who thrives on hitting goals and winning over customers? We are looking for a Member Experience Associate who is more than just a service provider—we need a results-driven closer. In this role, you will be the face of AAA, specializing in boosting our Smart Home Security (SH) sales and helping members protect what matters most. We are looking for candidates who: • Love the "Close": You aren't discouraged by "no"—you see it as a challenge to overcome. • Are Goal-Obsessed: You know your numbers, you like to see your name on the leaderboard, and you are driven by a commission-based upside. • Are Career-Minded: We will provide the training and support for you to obtain your Property & Casualty (P&C) Insurance License. • Speak the Language: Bilingual Spanish/English is a huge plus for our Modesto community. The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. ESSENTIAL FUNCTIONS • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: • Member Experience • Member Services • Concierge • DMV/MVD • Auto Travel • Unlicensed Insurance Services • Smart Home Security • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. • Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. KNOWLEDGE AND SKILLS • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require. • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability. • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals. Education & Experience / Licenses & Certification • Minimum Qualifications • High School Diploma/GED • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Teamwork: Develop quality relationships with peers, leaders and internal partners. • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. • Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs. • Preferred Qualifications • Performance Tracking: Demonstrated success working within a structured commission or quota-based environment; ability to speak to specific sales achievements and KPIs. • Objection Handling: Experience in high-volume sales (e.g., retail, cellular, or telemarketing) with a proven ability to overcome customer hesitation and close sales. • Industry Interest: A strong interest in the Insurance or Home Security industry; preference given to those who view complex regulations as a professional challenge rather than a barrier. • Bilingual Skills: Professional-level fluency in Spanish (written and verbal) is highly preferred to support our diverse member base. • Pre-Licensed Candidates: Applicants already holding a California Property & Casualty (P&C) or Life & Health license will be given top priority. • Adaptability: Proven experience working across multiple locations or in "floater" roles, demonstrating the ability to build rapport with new teams quickly. WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. • Must be available to work in different branch locations, and work on Saturdays. • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. • Approximately 50-80 percent of time spent on the job involves a personal computer. • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings. The below is per California Fair Pay Act, for the Modesto location; Pay is $23/hr + Commission - Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.

Delivering customer service and meeting sales targets across multiple branch locations. | High school diploma with 2-4 years of sales experience, proficiency with computer systems, and flexibility to travel and work shifts. | Why Work For Us? • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program Additional Details: Competitive hourly base + commissions . SUMMARY The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to delivering service, the Member Experience Associate are directly accountable for achieving individual sales targets. While their contributions support the overall branch success, they are measured as individual contributors. This position rotates between branches depending on business needs. Member Experience Associates must have strong customer service orientation, adaptability, and active listening skills to identify unmet Member needs in varied environments. They must quickly learn and adjust to multiple product lines, services, and systems in order to provide seamless service wherever assigned. • This is an on-site role, working full time at our Sonora Branch.* ESSENTIAL FUNCTIONS • Performs fundamental customer interactions including Member Services and product sales; must be knowledgeable and proficient with AAA products and services and adhere to branch operations in accordance with standard operating procedures and compliance including, but not limited to: • Member Experience • Member Services • Concierge • DMV/MVD • Auto Travel • Unlicensed Insurance Services • Smart Home Security • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need. • Performs fundamental customer interactions including Member Services and product sales, with accountability for meeting individual sales goals. Must be knowledgeable and proficient with AAA products and services, and consistently apply consultative sales techniques to uncover needs, present solutions, and close opportunities. • Promotes AAA products and services to Members to achieve individual and branch goals, reinforcing the value of Membership regardless of location. • Understands and anticipates Member needs, identifies and recommends relevant solutions, and demonstrates flexibility in adapting solutions to each branch environment. KNOWLEDGE AND SKILLS • Customer Service: Professional and friendly attitude, problem-solving resolution, ability to quickly adapt to different branch teams and Member bases; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction. • Sales: Demonstrates strong sales skills with a proven ability to meet or exceed goals in prior roles. Active listener, adaptable thinker, and strong communicator who can uncover needs, present solutions, and close sales while maintaining consistency across locations. • Uses strong product knowledge and sales skills to identify customer-specific needs, generate new sales, and retain existing business. • Strives to become cross-functional across all seven fundamental skills and growth skills, building the ability to flex between service and sales responsibilities as branch needs require. • Technical: Proficient with multiple computer systems and applications; ability to quickly adapt to varying system configurations or processes across branches. Strong knowledge of all AAA products, services, operations while demonstrating fiduciary accountability. • Operational Excellence: Ensures process implementation and compliance with standard operating procedures in all assigned branches, ensures efficiencies on end to end flow to meet objectives; engage in daily activities to meet the larger purpose and goals. EDUCATION & EXPERIENCE / LICENSES & CERTIFICATION • Minimum Qualifications • High School Diploma/GED • 2-4 years of work experience, with at least 1 year in a sales role. Sales experience is required. • Backgrounds in insurance, retail, hospitality, service industries, or call centers are highly valued, to include work in sales, hospitality, insurance, retail, service industries or call centers. • Drive for Results: Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement • Communicate Effectively: Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. • Teamwork: Develop quality relationships with peers, leaders and internal partners. • Must demonstrate adaptability, willingness to travel, and flexibility to cover shifts at multiple locations. • Current & valid Driver’s License required; bonding/fingerprinting and P&C licensing may be required depending on branch needs. • Bilingual Spanish. • Preferred Qualifications • Demonstrated success working with defined sales standards and goals, consistently meeting or exceeding targets. • Customer Service experience. WORKING ENVIRONMENT / MINIMUM PHYSICAL REQUIREMENTS • Works in a variety of branch office environments where standing, walking, or sitting at a desk, table, or computer workstation for extended periods of time may be required. • Must be flexible with work shifts and able to travel between locations regularly, including Saturdays. • Must be available to work in different branch locations, and work on Saturdays. • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). • Approximately 98% of time is spent using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extended periods of time may be required. • Approximately 50-80 percent of time spent on the job involves a personal computer. • Works in an office environment where standing and walking or sitting at a desk, table or computer workstation for extended periods of time. Must be available to work in different branch locations, and work on Saturday’s. May travel by car, plane or other form of transportation to attend business meetings. - Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions. We expect most employees to earn between $270 - $3,500 in incentives annually, contingent on performance.

Lead digital content strategy and execution across multiple platforms including website and social media, managing a team and vendors to deliver engaging, SEO-optimized content aligned with brand objectives. | Bachelor's degree in Marketing or Communications, 3-5 years leading digital marketing or brand/digital content creation, with preferred MBA or Master's degree and technical expertise in SFMC, SEM Rush, and CMS. | Why Work For Us? • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position • 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period • Benefits – Medical, Dental, Vision, wellness program and more! • Paid Holidays • Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities. • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Free AAA Classic Membership • AAA Product Discounts • Tuition Reimbursement Program . At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. This role is a hybrid role that requires 3 days a week in the Walnut Creek Office The Manager, Digital Content is responsible for creating and executing digital content across all of our platforms, from our website to social media channels. RESPONSIBILITIES / JOB DUTIES • Provide leadership and content direction across digital channels including SEO, social, community/influencer development, and web • Develop and implement a content strategy that is aligned with AAA MWG’s brand and business objectives • Develop and execute a short video and influencer strategy that delivers organic content to further consideration of our products • Collaborate cross-functionally to develop and deliver content for the various lines of business • Create and manage high-quality, engaging content for all digital platforms include website and social media • Oversee the content production process, including ideations, creation, review, and publishing • Develop and maintain the content calendar ensuring timely schedules and production timelines • Optimize content for relevance and brand voice. Maintain a strong understanding of SEO best practices and incorporate them into content creation and optimization • Manage the content budget, including vendor relationships and freelancers • Manage a team of hands-on digital marketing specialists, vendors, and external resources to help support digital content efforts KNOWLEDGE / SKILLS / ABILITIES • A passion for storytelling combined with an understanding of digital media • Strong writing and editing skills with an eye for detail and creativity • Excellent project management and organizational abilities • Exceptional verbal and written communication skills. • Ability to conduct online marketing, digital design, website management, paid marketing, a in a fast-paced and fun environment. • Ability and willingness to help the team execute work. • Strong expertise in SEO and digital marketing. • Technical expertise with SFMC, SEM Rush and Content Management Systems (CMS). • Knowledge of either the retail marketing environment or AAA’s core products (AAA Insurance or AAA Membership). • Passion for brand building, marketing, and communications, with proven ability to get the best results and creativity out of teams. • Strong understanding of digital marketing, brand management, and product marketing. • Excellent project management and organizational abilities. • Strong writing and editing skills with an eye for detail and creativity. EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES • Minimum Qualifications • Bachelor’s degree in Marketing, Communications, or related field. • 3 to 5 years leading Digital Marketing or Brand/digital content creation. • Preferred Qualifications • MBA or Master's degree #OLG_RX #LI-OH1 We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $149,109.00 - Mid: $166,315.00- Max: $183,518.00 -