AAA Mid Atlantic

Lead marketing data strategy, governance, and enrichment to enable data-driven marketing campaigns. | Bachelor's degree plus 5 years in marketing operations or data strategy with expertise in data governance and MarTech platforms. | AAA Club Alliance is currently seeking a full-time Data Strategy Manager to join our team in Wilmington, DE, or Cincinnati, OH, or Worthington, OH. This position follows a hybrid work schedule, with on-site presence required Tuesday through Thursday. The primary duties of the Data Strategy Manager are to: • Define and implement a clear data strategy for the marketing organization. • Act as the primary advocate for how marketing teams use data-what exists, how it's structured, and how it can be applied. • Develop documentation, training materials, and guidelines to increase data literacy and strengthen marketing's ability to execute data-driven campaigns. • Partner with marketing stakeholders to identify new opportunities for data-led improvements. • Lead efforts to enhance prospecting and customer data through enrichment tools, third-party sources, and new integrations. • Evaluate and recommend enrichment partners that support improved targeting and segmentation. • Ensure enriched data is compliant, governed, and fully usable within marketing platforms. • Maintain high standards of data quality, ensuring marketing data is clean, accurate, current, and consistent. • Build and manage data hygiene and governance processes that support reliable, trustworthy data across systems. • Work closely with IT and data engineering teams to resolve data gaps, inaccuracies, and pipeline issues. • Partner with CRM, lifecycle, product marketing, and digital experience teams to enable segmentation, triggers, personalization rules, and journey logic. • Collaborate with MarTech platform owners to ensure systems are fully prepared to support personalization at scale. • Work closely with digital teams to ensure data powers onsite and cross-channel personalization. • Collaborate with external vendors and internal analytics teams to continuously enhance marketing's data environment and capabilities. • Other duties as assigned. Minimum Qualifications: • Bachelor's degree in Marketing, Data Analytics, Business, or related field (Master's preferred). • 5 years minimum in marketing operations, MarTech, data strategy, CRM, or related fields is required. • Proven experience with data governance, enrichment, and quality frameworks is required. • Familiarity with CDPs, Customer Relationship Management (CRM) platforms, and marketing technology ecosystems is required. Knowledge, Skills and Abilities: • Understanding of data architecture, integrations, and compliance standards. • Marketing data structures and lifecycle management. • Data governance principles and compliance regulations (e.g., GDPR, CCPA). • MarTech platforms (e.g., Salesforce, Adobe Experience Cloud, CDPs). • Data analysis and interpretation for marketing use cases. • Vendor evaluation and integration planning. • Ability to translate complex data concepts into actionable marketing strategies. At AAA, your success is our success. What we can offer you: • The starting base compensation for this position is$80,005 to $136,215. • The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.* • Comprehensive health benefits package. • Up to three weeks of paid time off accrued during your first year. • Annual Bonus Plan. • 401(K) plan with company match up to 7%. • Professional development opportunities and tuition reimbursement. • Paid time off to volunteer & company-sponsored volunteer events throughout the year. • Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, Health & Life Insurance, Short Term/Long Term Disability. Full time Associatesare offered a comprehensive benefits package that includes: • Medical, Dental, and Vision plan options • Up to 2 weeks Paid parental leave • 401k plan with company match up to 7% • 2+ weeks of PTO within your first year • Paid company holidays • Company provided volunteer opportunities + 1 volunteer day per year • Free AAA Membership • Continual learning reimbursement up to $5,250 per year • And MORE! Check out our Benefits Pagefor more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Marketing

Assist customers with travel bookings and inquiries through various channels, providing excellent service and upselling travel products. | High school diploma or equivalent, 18 months of leisure travel industry experience, proficiency with GDS and online booking platforms, and strong communication skills. | MAJOR JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES (List in order of importance) • Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. A concentration on Club Owned and 5 Diamond vendor products is required. • Book and counsel Members/non-Members on all domestic and international travel needs, including FIT (fully independent travel). • Operates and is familiar with all ACA travel systems and applicable travel partner booking sites. Assumed proficiency within six months. • Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets. • Maintains Audit compliant files and indexes relevant travel documents using the DocuWare storage platform. • Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines while actively looking for upsell and cross sell opportunities to meet Members’ needs. • Meets or exceeds established minimum production/performance requirements. • Participates as a user in testing of new systems/procedures. • Demonstrates creative problem solving skills and identifies alternatives; considers the likely impact of decisions before implementing them. • Keep current on new developments, products, services, policy changes, etc., and apply them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms. • Ability to void tickets and do simple exchanges is preferred. • Mentor other Travel Contact Center Associates. • Maintain working knowledge of all Club travel promotions and offerings in order to assist callers with their travel plans. • Create and maintain long-term relationships with travel clients to foster repeat business. • Other duties as assigned. JOB REQUIREMENTS/QUALIFICATIONS (Education/Training, Experience and Certifications) • High school diploma or equivalent, a graduate of an accredited travel school preferred. • Eighteen months of leisure travel industry experience including working knowledge of an automated airline reservation and ticketing system as well as proficiency in utilizing online travel resources and booking engines. KNOWLEDGE SKILLS AND ABILITIES (Those necessary for competent performance of the job) • Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume contact center environment. • Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions. • Ability to work effectively with Associates throughout the ACA organization. • Proficiency in PC usage as well as GDS and other travel platforms. • Extensive knowledge of worldwide geography. • Participates as a user in testing of new systems/procedures. • Advanced customer service, problem resolution, and sales skills. • Ability to work overtime and/or holidays necessitated by business and/or weather conditions. To the qualified candidate, we offer: • A competitive salary of $Click here to enter starting salary to $Click here to ending salary, depending on experience. • Click here to enter any bonuses, commissions, and perks etc. • Click here to enter all appropriate insurance, benefits, 401 k1403b, holidays and vacations, etc. • Click here to enter List a "soft" perk, such as "The opportunity to work in a small office setting where you can see the impact of your contributions on a daily basis" if the company is small, or "the opportunity to lend your own expertise to developing operational initiatives and procedures" if this is a visionary or new role at the company. Full time Associates are offered a comprehensive benefits package that includes: • Medical, Dental, and Vision plan options • Up to 2 weeks Paid parental leave • 401k plan with company match up to 7% • 2+ weeks of PTO within your first year • Paid company holidays • Company provided volunteer opportunities + 1 volunteer day per year • Free AAA Membership • Continual learning reimbursement up to $5,250 per year • And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Sales