AAA Life Insurance Company

Lead change communications, adoption, and workforce readiness for IT transformation initiatives. | 5+ years in change management or transformation roles supporting large-scale technology initiatives with experience in agile environments. | Overview We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company's history. The Opportunity - Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company's most strategic, enterprise-wide transformation initiatives. These programs are complex, mission-critical, and backed by multi-million-dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution-turning transformational vision into measurable outcomes and sustained business impact. This is a high visibility Project Change Management Analyst role - leads change communications, adoption, and workforce readiness for IT transformation initiatives. It translates complex technical change into clear, targeted messaging; monitors adoption and employee sentiment; and delivers executive-ready insights tied to delivery milestones. Partnering closely with IT, HR, and the Transformation Management Office, the role aligns change efforts with agile delivery, proactively identifies workforce risks, and drives mitigation through communication, training, and readiness actions. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force. Position Responsibilities Change Communications & Execution • Partner with transformation and technology leadership to define what, when, and how to communicate-developing core materials including leadership briefings, release communications, and end-user messaging. • Execute the IT transformation communications plan, ensuring leadership-aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups. • Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience-specific communications for impacted teams. Adoption & Employee Insights • Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders • Monitor user adoption trends and recommend actions to improve engagement and change acceptance Workforce Readiness & Reporting • Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates) • Translate change progress and organizational signals into concise, executive-ready reports Cross-Functional Collaboration • Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts • Partner with Corporate Communications to deliver culture-informed change communications aligned to system releases, agile sprints, and key program milestones Risk Identification & Mitigation • Proactively identify and escalate staff-related risks, using analytical problem-solving to evaluate impact and recommend practical mitigation strategies. • Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions. Core Competencies - How You Will Contribute • Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations • Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging • Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams • Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights • Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments • Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies Qualifications Required Education/Experience • Bachelor's degree in Business, Information Technology, Communications, or related field (or equivalent experience) • 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs • 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs) • 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures Preferred Experience • Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive-ready reporting. • Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation. • Experience with Monday.com or similar work-management tools to coordinate cross-functional initiatives and track transformation milestones. • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting. How You'll Work • Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) • Relocation Eligibility: Available What We Bring to the Table • Hybrid work environment that promotes work-life balance • Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Translate business needs into actionable requirements and support delivery of solutions to improve member services. | Requires 4-5 years of business analysis experience, strong analytical skills, Agile methodology knowledge, and ability to work with technical and business teams. | Overview We need an analytical, curious problem solver to help drive the biggest change in the company's history. The Opportunity - Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will join the one of our product team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members. This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that. You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet. Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and integrations to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging. For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale in ways that reduce time to serve, improve quality, and create a better member experience. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force. Position Responsibilities Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs Core Competencies - How You Will Contribute Results Oriented Drives work forward with urgency and accountability Helps teams make progress even when requirements, data, or processes are unclear Business Analysis & Requirements Discipline Turns business needs into clear requirements, story cards, acceptance criteria, and delivery-ready artifacts Balances the right level of business and technical analysis needed for successful planning and execution Analytical Thinking & Data Storytelling Uses data to prove problems, measure improvements, and explain what is happening in the business Creates reporting and analysis that leaders can use to make practical decisions Customer Focus Understands how process, technology, reporting, and automation decisions impact members and internal customers Looks for opportunities to remove barriers, reduce time to serve, and improve quality Communication & Influence Communicates clearly with business and technical audiences at the right level of detail Asks direct questions, surfaces risks, and influences outcomes without relying on authority Collaboration & Team Orientation Works effectively with product owners, project managers, developers, QA, vendors, and business partners Proactively supports the team to improve quality and delivery outcomes Technical & Professional Skills Maintains strong knowledge of business analysis, Power BI reporting, process flow documentation, Agile practices, and relevant technology concepts Builds enough understanding of automation, AI, systems, and data flows to help shape practical solutions Qualifications Required Education/Experience Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools Ability to work comfortably with both business and technical teams and translate needs across audiences Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities Preferred Experience Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis Insurance industry experience, preferably life insurance or another operationally complex financial services environment Experience with persona development and persona-based scenarios Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed How You'll Work Work Solution: Hybrid or remote (USA) What We Bring to the Table Work environment that promotes work-life balance Comprehensive medical, dental, and vision coverage starting from your first day Employer 401k match and employer contribution to a pension plan Generous PTO and paid parental leave to support your family needs Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead requirements gathering and translate business needs into actionable solutions to improve member services. | Requires 4-5 years of business analysis experience, strong analytical skills, Agile methodology knowledge, and ability to work with technical and business teams. | Overview We need an analytical, curious problem solver to help drive the biggest change in the company's history. The Opportunity - Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will join the one of our product team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members. This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that. You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet. Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and integrations to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging. For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale in ways that reduce time to serve, improve quality, and create a better member experience. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force. Position Responsibilities Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs Core Competencies - How You Will Contribute Results Oriented Drives work forward with urgency and accountability Helps teams make progress even when requirements, data, or processes are unclear Business Analysis & Requirements Discipline Turns business needs into clear requirements, story cards, acceptance criteria, and delivery-ready artifacts Balances the right level of business and technical analysis needed for successful planning and execution Analytical Thinking & Data Storytelling Uses data to prove problems, measure improvements, and explain what is happening in the business Creates reporting and analysis that leaders can use to make practical decisions Customer Focus Understands how process, technology, reporting, and automation decisions impact members and internal customers Looks for opportunities to remove barriers, reduce time to serve, and improve quality Communication & Influence Communicates clearly with business and technical audiences at the right level of detail Asks direct questions, surfaces risks, and influences outcomes without relying on authority Collaboration & Team Orientation Works effectively with product owners, project managers, developers, QA, vendors, and business partners Proactively supports the team to improve quality and delivery outcomes Technical & Professional Skills Maintains strong knowledge of business analysis, Power BI reporting, process flow documentation, Agile practices, and relevant technology concepts Builds enough understanding of automation, AI, systems, and data flows to help shape practical solutions Qualifications Required Education/Experience Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools Ability to work comfortably with both business and technical teams and translate needs across audiences Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities Preferred Experience Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis Insurance industry experience, preferably life insurance or another operationally complex financial services environment Experience with persona development and persona-based scenarios Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed How You'll Work Work Solution: Hybrid or remote (USA) What We Bring to the Table Work environment that promotes work-life balance Comprehensive medical, dental, and vision coverage starting from your first day Employer 401k match and employer contribution to a pension plan Generous PTO and paid parental leave to support your family needs Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead change communications, adoption, and workforce readiness for IT transformation initiatives. | 5+ years in change management or transformation roles supporting large-scale technology initiatives with experience in agile delivery and strong analytical and communication skills. | Overview We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company's history. The Opportunity - Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company's most strategic, enterprise-wide transformation initiatives. These programs are complex, mission-critical, and backed by multi-million-dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution-turning transformational vision into measurable outcomes and sustained business impact. This is a high visibility Project Change Management Analyst role - leads change communications, adoption, and workforce readiness for IT transformation initiatives. It translates complex technical change into clear, targeted messaging; monitors adoption and employee sentiment; and delivers executive-ready insights tied to delivery milestones. Partnering closely with IT, HR, and the Transformation Management Office, the role aligns change efforts with agile delivery, proactively identifies workforce risks, and drives mitigation through communication, training, and readiness actions. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force. Position Responsibilities Change Communications & Execution • Partner with transformation and technology leadership to define what, when, and how to communicate-developing core materials including leadership briefings, release communications, and end-user messaging. • Execute the IT transformation communications plan, ensuring leadership-aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups. • Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience-specific communications for impacted teams. Adoption & Employee Insights • Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders • Monitor user adoption trends and recommend actions to improve engagement and change acceptance Workforce Readiness & Reporting • Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates) • Translate change progress and organizational signals into concise, executive-ready reports Cross-Functional Collaboration • Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts • Partner with Corporate Communications to deliver culture-informed change communications aligned to system releases, agile sprints, and key program milestones Risk Identification & Mitigation • Proactively identify and escalate staff-related risks, using analytical problem-solving to evaluate impact and recommend practical mitigation strategies. • Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions. Core Competencies - How You Will Contribute • Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations • Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging • Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams • Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights • Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments • Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies Qualifications Required Education/Experience • Bachelor's degree in Business, Information Technology, Communications, or related field (or equivalent experience) • 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs • 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs) • 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures Preferred Experience • Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive-ready reporting. • Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation. • Experience with Monday.com or similar work-management tools to coordinate cross-functional initiatives and track transformation milestones. • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting. How You'll Work • Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) • Relocation Eligibility: Available What We Bring to the Table • Hybrid work environment that promotes work-life balance • Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead requirements gathering, translate business needs into actionable solutions, and support process improvements to enhance member services. | Requires 4-5 years of business analysis experience, strong analytical skills, Agile methodology knowledge, and ability to work with technical and business teams. | Overview We need an analytical, curious problem solver to help drive the biggest change in the company's history. The Opportunity - Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will join the one of our product team as a critical partner in turning business problems into clear, actionable solutions. This role sits at the intersection of operations, data, technology, and change. You will work closely with business partners, product owners, technical teams, vendors, and project leaders to understand how work happens today, define what needs to change, and help deliver solutions that improve how AAA Life serves members. This is not a role for someone who only wants to take notes or document what they are told. You will be expected to ask hard questions, challenge unclear assumptions, and help prove whether problems and solutions are real through data, process analysis, and direct business partnership. The work will often be ambiguous, the data may be imperfect, and the path forward may not be obvious. The right person will be energized by that. You will gather and translate requirements, create story cards and acceptance criteria, support story mapping, document future-state processes, and help ensure solutions are ready for successful adoption. You will also play an important role in building visibility into whether our work is improving the business. That means creating reports and other analysis to track improvements, prove value, identify operational gaps, and, at times, provide a practical stopgap solution when the long-term process or technology is not ready yet. Success in this role requires strong business analysis discipline, analytical curiosity, and comfort working with both business and technical teams. You do not need to be the architect, developer, or automation engineer, but you must understand enough about systems, data, process flows, and integrations to help shape practical solutions. If you need perfectly defined requirements, clean handoffs, or a highly structured environment before you can make progress, this role will be challenging. For the right person, this is an opportunity to help refactor how work gets done at AAA Life. You will help create the requirements, reporting, process understanding, and business readiness needed to scale in ways that reduce time to serve, improve quality, and create a better member experience. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force. Position Responsibilities Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact Use data to identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs Assist with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership Maintain a strong understanding of AAA Life products, systems, programs, business processes, and operational priorities Continually build knowledge of business analysis, reporting, automation, AI, and technology practices to stay current with business needs Core Competencies - How You Will Contribute Results Oriented Drives work forward with urgency and accountability Helps teams make progress even when requirements, data, or processes are unclear Business Analysis & Requirements Discipline Turns business needs into clear requirements, story cards, acceptance criteria, and delivery-ready artifacts Balances the right level of business and technical analysis needed for successful planning and execution Analytical Thinking & Data Storytelling Uses data to prove problems, measure improvements, and explain what is happening in the business Creates reporting and analysis that leaders can use to make practical decisions Customer Focus Understands how process, technology, reporting, and automation decisions impact members and internal customers Looks for opportunities to remove barriers, reduce time to serve, and improve quality Communication & Influence Communicates clearly with business and technical audiences at the right level of detail Asks direct questions, surfaces risks, and influences outcomes without relying on authority Collaboration & Team Orientation Works effectively with product owners, project managers, developers, QA, vendors, and business partners Proactively supports the team to improve quality and delivery outcomes Technical & Professional Skills Maintains strong knowledge of business analysis, Power BI reporting, process flow documentation, Agile practices, and relevant technology concepts Builds enough understanding of automation, AI, systems, and data flows to help shape practical solutions Qualifications Required Education/Experience Bachelor's degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development Solid understanding of APIs, HTTP methods, JSON and XML data formats, HTML, and CSS etc Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools Ability to work comfortably with both business and technical teams and translate needs across audiences Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities Preferred Experience Familiarity with SQL, data flow diagrams, data validation, or querying data to support analysis Insurance industry experience, preferably life insurance or another operationally complex financial services environment Experience with persona development and persona-based scenarios Experience providing interim reporting, analysis, or operational stopgap solutions while long-term technology solutions are developed How You'll Work Work Solution: Hybrid or remote (USA) What We Bring to the Table Work environment that promotes work-life balance Comprehensive medical, dental, and vision coverage starting from your first day Employer 401k match and employer contribution to a pension plan Generous PTO and paid parental leave to support your family needs Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead and deliver strategic initiatives to redesign and scale processes enabling automation and AI across the organization. | Bachelor's degree with 4-7+ years in process improvement, automation, or consulting, strong automation technology understanding, and ability to drive change in ambiguous environments. | Overview We need an ambitious, curious leader to become a Senior Consultant, Operations Process Innovation on the Automation and AI Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are You Ready To Redefine How An Entire Industry Engages With Customers? At AAA Life We Leverage Technology To Put Human Connection At The Heart Of What We Do. If You Are Someone Who Thrives On Purpose And Wants To Make a Tangible Difference In People’s Lives When It Matters Most, Then Join AAA Life Who Has The Unique Ability To Access Tens Of Millions Of Existing AAA Customers Powered By The Strength Of One Of America’s Most Trusted Brands. We Have Embarked On a Mission To Double In Size - Becoming One Of The Largest Providers In The US. These Facts Showcase Why We're The Right Choice • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities The Role You will be joining a small, newly formed but highly visible Automation and AI team to lead and deliver some of the most strategic and high-impact initiatives in the company’s history. These are not incremental improvements—this is about fundamentally rethinking how work gets done. You will be responsible for identifying, redesigning, and scaling processes that enable automation and AI to thrive across the organization. This is a high visibility Senior Consultant, Operations Process Innovation role—you will partner directly with business stakeholders and AAA Life leadership to uncover inefficiencies, challenge legacy ways of working, and drive meaningful change. You will not be handed fully defined problems. Instead, you will be expected to navigate ambiguity, break down complex operational challenges, and turn them into scalable, technology-enabled solutions. You will own outcomes. While you will have support from architects and technical experts, you will be accountable for ensuring solutions are viable, adopted, and delivering measurable impact. This requires someone who is both technically fluent—understanding what automation (RPA, AI, and emerging tools) can and cannot do—and operationally sharp, able to translate business needs into effective solutions. Success in this role requires a high degree of independence and tenacity. You will be expected to push through obstacles, influence stakeholders without direct authority, and drive progress even when alignment is not immediate. If you are someone who needs step-by-step direction, avoids challenging the status quo, or is uncomfortable operating in ambiguity, this role will likely not be a fit. At the same time, for the right person, this role offers a rare opportunity: the ability to reshape core business processes, scale automation and AI capabilities, and directly impact how quickly and effectively we serve our members. Your success will be measured by tangible outcomes—reduced time to serve, improved quality, and a meaningfully better member experience.The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force. Position Responsibilities • Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale • Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models • Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes • Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact • Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy • Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective • Influence stakeholders across all levels without direct authority, building alignment and momentum for change • Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements • Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization • Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities Core Competencies – How You Will Contribute Ownership & Accountability • Takes full ownership of outcomes, not just deliverables • Drives initiatives forward despite ambiguity, obstacles, or lack of direction Problem Solving & Process Innovation • Breaks down complex operational challenges and redesigns them into scalable, efficient solutions • Challenges the status quo and rethinks how work should be done in an automation-first environment Technical & Automation Fluency • Strong understanding of automation technologies (RPA such as UiPath, AI/ML concepts, and related tools) • Ability to translate between technical teams and business stakeholders Influence & Stakeholder Management • Effectively influences without authority across all levels of the organization • Builds trust and alignment while driving necessary change Execution & Delivery • Delivers high-impact initiatives with measurable results • Balances speed with quality, ensuring solutions are both effective and sustainable Adaptability & Resilience • Thrives in ambiguity and fast-changing environments • Demonstrates persistence and tenacity in solving difficult problems Qualifications Required Education/Experience • Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field • 4–7+ years of experience in process improvement, operations, automation, or consulting • Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement • Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions • Experience leading complex, cross-functional initiatives from ideation through implementation and adoption • Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments • Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making • Strong understanding of change management principles and experience driving adoption across business teams Preferred Experience • Lean Six Sigma Black Belt certification (or equivalent depth of experience applying structured process improvement methodologies) • Hands-on experience with UiPath or other RPA platforms • Experience identifying and implementing AI use cases within business operations • Background in insurance, financial services, or other operationally complex industries • Experience in consulting, process re-engineering, or large-scale transformation efforts • Experience using Python, R, or other analytical tools to support advanced analysis • Prior experience influencing or leading initiatives across multiple business functions without direct authority How You’ll Work • Work Solution: Remote (USA) or Hybrid (Tuesday- Thursday) • Relocation Eligibility: Available What We Bring To The Table • Hybrid work environment that promotes work-life balance • Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead and deliver strategic initiatives to redesign and scale business processes using automation and AI. | Requires 4-7+ years in process improvement or operations with strong automation and AI understanding, plus leadership in complex initiatives. | Overview: We need an ambitious, curious leader to become a Senior Consultant, Operations Process Innovation on the Automation and AI Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities: The Role You will be joining a small, newly formed but highly visible Automation and AI team to lead and deliver some of the most strategic and high-impact initiatives in the company’s history. These are not incremental improvements—this is about fundamentally rethinking how work gets done. You will be responsible for identifying, redesigning, and scaling processes that enable automation and AI to thrive across the organization. This is a high visibility Senior Consultant, Operations Process Innovation role—you will partner directly with business stakeholders and AAA Life leadership to uncover inefficiencies, challenge legacy ways of working, and drive meaningful change. You will not be handed fully defined problems. Instead, you will be expected to navigate ambiguity, break down complex operational challenges, and turn them into scalable, technology-enabled solutions. You will own outcomes. While you will have support from architects and technical experts, you will be accountable for ensuring solutions are viable, adopted, and delivering measurable impact. This requires someone who is both technically fluent—understanding what automation (RPA, AI, and emerging tools) can and cannot do—and operationally sharp, able to translate business needs into effective solutions. Success in this role requires a high degree of independence and tenacity. You will be expected to push through obstacles, influence stakeholders without direct authority, and drive progress even when alignment is not immediate. If you are someone who needs step-by-step direction, avoids challenging the status quo, or is uncomfortable operating in ambiguity, this role will likely not be a fit. At the same time, for the right person, this role offers a rare opportunity: the ability to reshape core business processes, scale automation and AI capabilities, and directly impact how quickly and effectively we serve our members. Your success will be measured by tangible outcomes—reduced time to serve, improved quality, and a meaningfully better member experience.The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force. Position Responsibilities • Lead the identification, redesign, and implementation of end-to-end business processes to enable automation and AI at scale • Partner with business leaders to uncover inefficiencies, challenge legacy workflows, and define future-state operating models • Translate business problems into automation and AI-enabled solutions, working closely with architects and developers to deliver outcomes • Drive the full lifecycle of initiatives—from problem identification and solution design through implementation, adoption, and measurable impact • Ensure solutions are scalable, sustainable, and aligned with enterprise architecture and long-term strategy • Act as the bridge between business and technology, ensuring solutions are both technically feasible and operationally effective • Influence stakeholders across all levels without direct authority, building alignment and momentum for change • Establish and track success metrics, including time to serve members, quality improvements, and overall experience enhancements • Identify opportunities to expand automation and AI capabilities across functions, helping scale impact across the organization • Continuously evaluate emerging tools and technologies to enhance automation and AI capabilities Core Competencies – How You Will Contribute Ownership & Accountability • Takes full ownership of outcomes, not just deliverables • Drives initiatives forward despite ambiguity, obstacles, or lack of direction Problem Solving & Process Innovation • Breaks down complex operational challenges and redesigns them into scalable, efficient solutions • Challenges the status quo and rethinks how work should be done in an automation-first environment Technical & Automation Fluency • Strong understanding of automation technologies (RPA such as UiPath, AI/ML concepts, and related tools) • Ability to translate between technical teams and business stakeholders Influence & Stakeholder Management • Effectively influences without authority across all levels of the organization • Builds trust and alignment while driving necessary change Execution & Delivery • Delivers high-impact initiatives with measurable results • Balances speed with quality, ensuring solutions are both effective and sustainable Adaptability & Resilience • Thrives in ambiguity and fast-changing environments • Demonstrates persistence and tenacity in solving difficult problems Qualifications: Required Education/Experience • Bachelor’s degree in Business, Operations, Information Systems, Engineering, or a related field • 4–7+ years of experience in process improvement, operations, automation, or consulting • Proven track record of driving measurable productivity improvements through process redesign, automation, or technology enablement • Strong understanding of automation capabilities, including RPA tools (UiPath or similar) and exposure to AI-driven solutions • Experience leading complex, cross-functional initiatives from ideation through implementation and adoption • Demonstrated ability to independently solve complex problems and drive outcomes in ambiguous environments • Experience working with data (Excel, SQL, or similar tools) to analyze performance and inform decision-making • Strong understanding of change management principles and experience driving adoption across business teams Preferred Experience • Lean Six Sigma Black Belt certification (or equivalent depth of experience applying structured process improvement methodologies) • Hands-on experience with UiPath or other RPA platforms • Experience identifying and implementing AI use cases within business operations • Background in insurance, financial services, or other operationally complex industries • Experience in consulting, process re-engineering, or large-scale transformation efforts • Experience using Python, R, or other analytical tools to support advanced analysis • Prior experience influencing or leading initiatives across multiple business functions without direct authority How You’ll Work • Work Solution: Remote (USA) or Hybrid (Tuesday- Thursday) • Relocation Eligibility: Available What We Bring to the Table • Hybrid work environment that promotes work-life balance • Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

Lead change communications, adoption, and workforce readiness for IT transformation initiatives. | Bachelor's degree and 5+ years in change management or transformation roles supporting large-scale technology initiatives. | Overview: We need an ambitious, curious leader to become a Project Change Management Analyst on the Technology Team to help drive the biggest change in the company’s history. The Opportunity – Why Join Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people’s lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America’s most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice: • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview) • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need. Responsibilities: The Role You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company’s most strategic, enterprise‑wide transformation initiatives. These programs are complex, mission‑critical, and backed by multi‑million‑dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution—turning transformational vision into measurable outcomes and sustained business impact. This is a high visibility Project Change Management Analyst role – leads change communications, adoption, and workforce readiness for IT transformation initiatives. It translates complex technical change into clear, targeted messaging; monitors adoption and employee sentiment; and delivers executive-ready insights tied to delivery milestones. Partnering closely with IT, HR, and the Transformation Management Office, the role aligns change efforts with agile delivery, proactively identifies workforce risks, and drives mitigation through communication, training, and readiness actions. The Next Phase Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn’t just a promise—it is our driving force. Position Responsibilities Change Communications & Execution • Partner with transformation and technology leadership to define what, when, and how to communicate—developing core materials including leadership briefings, release communications, and end‑user messaging. • Execute the IT transformation communications plan, ensuring leadership‑aligned messaging, consistent narratives, and appropriate cadence across stakeholder groups. • Collaborate with IT workstreams (e.g., engineering, infrastructure, data) to translate leadership intent into audience‑specific communications for impacted teams. Adoption & Employee Insights • Gather, synthesize feedback to technology transformation, and analyze trends in associate feedback, business partner stakeholders • Monitor user adoption trends and recommend actions to improve engagement and change acceptance Workforce Readiness & Reporting • Track and report on workforce readiness and capability KPIs tied to IT delivery milestones (e.g., training completion, role transitions, system adoption rates) • Translate change progress and organizational signals into concise, executive-ready reports Cross-Functional Collaboration • Partner within the Transformation Management Office (TMO) as well as technology leadership, and HR to support upskilling, reskilling, and workforce transition efforts • Partner with Corporate Communications to deliver culture‑informed change communications aligned to system releases, agile sprints, and key program milestones Risk Identification & Mitigation • Proactively identify and escalate staff‑related risks, using analytical problem‑solving to evaluate impact and recommend practical mitigation strategies. • Drive mitigation planning through targeted communications, training interventions, and workforce alignment actions. Core Competencies – How You Will Contribute • Change Management Expertise: Strong understanding of change management principles (e.g., ADKAR) within IT or digital transformations • Technical Communication: Ability to translate complex technical concepts into clear, audience-appropriate messaging • Stakeholder Management: Proven ability to collaborate across IT, HR, and business teams • Analytical Thinking: Experience tracking KPIs, interpreting adoption data, and generating actionable insights • Adaptability: Comfortable working in fast-paced, agile or hybrid delivery environments • Problem Solving: Ability to proactively identify risks and develop practical mitigation strategies Qualifications: Required Education/Experience • Bachelor’s degree in Business, Information Technology, Communications, or related field (or equivalent experience) • 5+ years of experience in change management, communications, or transformation roles, preferably within IT or digital programs • 5+ years of experience supporting large-scale technology initiatives (e.g., cloud migration, ERP implementations, data platforms, or cybersecurity programs) • 3-5 years of familiarity with agile technology delivery methodologies and transformation program structures Preferred Experience • Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive‑ready reporting. • Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation. • Experience with Monday.com or similar work‑management tools to coordinate cross‑functional initiatives and track transformation milestones. • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting. How You’ll Work • Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) • Relocation Eligibility: Available What We Bring to the Table • Hybrid work environment that promotes work-life balance • Comprehensive medical, dental, and vision coverage starting from your first day • Employer 401k match and employer contribution to a pension plan • Generous PTO and paid parental leave to support your family needs • Various associate resource groups and community involvement initiatives Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements. AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.