AAA Life Insurance Company

Own and develop the roadmap for finance digital products, collaborating with finance and tech teams to deliver solutions that improve automation, compliance, and financial reporting. | 5-8 years in product ownership or business analysis, with experience in finance, FinTech, or insurance, and familiarity with financial systems and Agile methodologies. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. The Finance Product Owner will own the vision, roadmap, and delivery of digital products and platforms that support the finance domain, including billing, payments, reconciliation, reporting, and compliance. This role bridges business strategy with technology delivery, ensuring financial systems are scalable, secure, and aligned with enterprise objectives. Partnering closely with Finance, Technology, and Operations stakeholders, the Product Owner will drive value creation through automation, modernization, and innovative solutions. Responsibilities How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) Relocation Eligibility: Available What You’ll Do Define and maintain the finance product roadmap, aligned with business strategy and regulatory requirements. Collaborate with the Director of Product Management and Finance leadership to prioritize initiatives based on business value, risk, and ROI. Own and refine the product backlog, ensuring clear requirements, user stories, and acceptance criteria. Partner with Engineering, QA, and Architecture teams to deliver high-quality solutions on time and within budget. Support adoption of automation, APIs, and integration across finance systems. Act as the primary liaison between Finance (Accounting, FP&A, Treasury, Compliance) and Technology teams. Translate complex financial processes into product capabilities and technical requirements. Ensure transparency and alignment across teams through consistent communication and demos. Ensure products meet security, compliance, and audit standards (e.g., SOX, GAAP, insurance regulations). Partner with Risk and Compliance teams to manage financial controls and reporting obligations. Qualifications Basic Required Qualifications Bachelor’s degree in finance, Accounting, Business, or related field. MBA or CPA/CFA is a plus. 5–8 years' experience as a product owner or business analysis, with at least 3 years in Finance, FinTech, or Insurance. Knowledge: Strong understanding of financial processes (billing, payments, reporting, GL, reconciliation). Familiarity with ERP/financial systems (SAP, Oracle, Workday, NetSuite, etc.). Skills: Agile product management (Scrum, SAFe, Kanban). Strong analytical and problem-solving skills. Ability to communicate across technical and non-technical teams. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Leading digital transformation projects, managing cross-functional teams, and improving operational efficiency. | Extensive experience in project management, sales, and digital transformation, but lacking specific customer engagement, marketing automation, or omni-channel communication experience. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do Operating within the core values and operating principles of the organization, as the Director of Customer Engagement, you will be in a transformative leadership role responsible for defining and delivering AAA Life’s member communication journey—from application to policy issuance, through policy servicing, and ultimately to beneficiary settlement. You will spearhead the design, governance, and execution of a robust, omni-channel engagement strategy focused on improving the member experience, increasing retention, and accelerating time-to-settlement for beneficiaries. You will serve as the enterprise owner of AAA Life’s forthcoming member engagement platform while providing leadership over brand governance, creative development, and message alignment across the organization. In partnership with cross-functional teams, you will ensure the right message reaches the right member at the right time—balancing compliance, impact, and brand consistency—while driving continuous optimization using data and A/B testing. Core Competencies Customer Engagement Strategy and Execution Lead the end-to-end communication lifecycle for all policyholders, from application through beneficiary payment, ensuring experiences reflect AAA Life’s values of clarity, empathy, and trust. Apply sound business acumen and critical thinking to collaborate cross-functionally (New Business, Claims, Underwriting, Distribution, Marketing, Technology) to map the member journey and identify strategies that improve placed rate, lapse rate, SQI, and other key outcomes. Define and continuously refine member segmentation strategies to enable personalized, targeted, and impactful engagement across channels. Design and execute A/B tests, pilot programs, and iterative experiments to optimize messaging, timing, content, and channel effectiveness, driving measurable customer and business results. Brand Governance & Creative Development Serve as the brand steward for all member-facing communications, ensuring consistency, compliance, and alignment with AAA Life’s brand voice and visual identity. Lead the development and governance of communication standards, templates, and quality controls to enable scalable, high-quality engagement across departments. Oversee creative development for engagement campaigns, partnering with Marketing and Compliance to ensure on-brand, customer-centric, and compliant communications. Platform Ownership and Implementation Serve as the business owner for the enterprise member engagement platform, providing strategic oversight to ensure alignment with communication, compliance, CX, and data requirements. Lead platform implementation, rollout, and enterprise adoption in partnership with IT, vendors, and key stakeholders, exercising sound judgment in complex or ambiguous environments. Provide strategic direction for day-to-day campaign execution, long-term journey architecture, and regulatory communication requirements. Build, lead, and support a high-performing team of customer engagement professionals, fostering accountability, innovation, and continuous improvement. Cross-Functional Collaboration Partner closely with Marketing, Distribution, Compliance, Legal, Technology, Claims, and Operations to align communication strategies with enterprise priorities. Champion customer-centered change by ensuring initiatives are implemented with clear communication, metrics, and cross-functional alignment. Serve as the central point of coordination for messaging alignment, governance, and enterprise-wide communication strategy. Measurement, Optimization, and Reporting Track, analyze, and communicate performance insights across campaigns, journeys, and channels to inform decision-making and stakeholder alignment. Leverage data, VOC, and segmentation insights to evaluate trade-offs, identify risks and opportunities, and continuously improve customer and business outcomes. Champion a test-and-learn culture that encourages experimentation, iteration, and measurable impact across all member communication efforts. Qualifications Basic Required Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent professional experience. Demonstrated experience in customer lifecycle communications, customer experience, marketing automation, CRM, or member engagement roles, ideally within insurance, financial services, or other regulated environments. Experience implementing or managing omni-channel customer engagement platforms with measurable impact on customer behavior, retention, or engagement outcomes. Knowledge of segmentation strategies, experimentation (e.g., A/B testing), journey orchestration, creative development, and communication compliance requirements. Experience leading teams, collaborating across functions, and influencing stakeholders to support shared objectives. Ability to analyze complex information and communicate insights clearly through presentations, storytelling, and data visualization. Preferred Qualifications Master's Degree in Business, Marketing, Communications, or a related discipline. Experience managing vendor partnerships and supporting or leading platform implementations or enterprise technology rollouts. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

Leading digital transformation projects and managing sales operations across industries. | Extensive experience in sales, project management, and digital transformation, but lacking specific customer experience, marketing automation, or omni-channel engagement expertise. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do Operating within the core values and operating principles of the organization, as the Director of Customer Experience, you will be in a transformative leadership role responsible for defining and delivering AAA Life’s member communication journey—from application to policy issuance, through policy servicing, and ultimately to beneficiary settlement. You will spearhead the design, governance, and execution of a robust, omni-channel engagement strategy focused on improving the member experience, increasing retention, and accelerating time-to-settlement for beneficiaries. You will serve as the enterprise owner of AAA Life’s forthcoming member engagement platform while providing leadership over brand governance, creative development, and message alignment across the organization. In partnership with cross-functional teams, you will ensure the right message reaches the right member at the right time—balancing compliance, impact, and brand consistency—while driving continuous optimization using data and A/B testing. Core Competencies Customer Experience Strategy and Execution Lead the end-to-end communication lifecycle for all policyholders, from application through beneficiary payment, ensuring experiences reflect AAA Life’s values of clarity, empathy, and trust. Apply sound business acumen and critical thinking to collaborate cross-functionally (New Business, Claims, Underwriting, Distribution, Marketing, Technology) to map the member journey and identify strategies that improve placed rate, lapse rate, SQI, and other key outcomes. Define and continuously refine member segmentation strategies to enable personalized, targeted, and impactful engagement across channels. Design and execute A/B tests, pilot programs, and iterative experiments to optimize messaging, timing, content, and channel effectiveness, driving measurable customer and business results. Brand Governance & Creative Development Serve as the brand steward for all member-facing communications, ensuring consistency, compliance, and alignment with AAA Life’s brand voice and visual identity. Lead the development and governance of communication standards, templates, and quality controls to enable scalable, high-quality engagement across departments. Oversee creative development for engagement campaigns, partnering with Marketing and Compliance to ensure on-brand, customer-centric, and compliant communications. Platform Ownership and Implementation Serve as the business owner for the enterprise member engagement platform, providing strategic oversight to ensure alignment with communication, compliance, CX, and data requirements. Lead platform implementation, rollout, and enterprise adoption in partnership with IT, vendors, and key stakeholders, exercising sound judgment in complex or ambiguous environments. Provide strategic direction for day-to-day campaign execution, long-term journey architecture, and regulatory communication requirements. Build, lead, and support a high-performing team of customer engagement professionals, fostering accountability, innovation, and continuous improvement. Cross-Functional Collaboration Partner closely with Marketing, Distribution, Compliance, Legal, Technology, Claims, and Operations to align communication strategies with enterprise priorities. Champion customer-centered change by ensuring initiatives are implemented with clear communication, metrics, and cross-functional alignment. Serve as the central point of coordination for messaging alignment, governance, and enterprise-wide communication strategy. Measurement, Optimization, and Reporting Track, analyze, and communicate performance insights across campaigns, journeys, and channels to inform decision-making and stakeholder alignment. Leverage data, VOC, and segmentation insights to evaluate trade-offs, identify risks and opportunities, and continuously improve customer and business outcomes. Champion a test-and-learn culture that encourages experimentation, iteration, and measurable impact across all member communication efforts. Qualifications Basic Required Qualifications Bachelor’s degree in Business, Communications, Marketing, or a related field, or equivalent professional experience. Demonstrated experience in customer lifecycle communications, customer experience, marketing automation, CRM, or member engagement roles, ideally within insurance, financial services, or other regulated environments. Experience implementing or managing omni-channel customer engagement platforms with measurable impact on customer behavior, retention, or engagement outcomes. Knowledge of segmentation strategies, experimentation (e.g., A/B testing), journey orchestration, creative development, and communication compliance requirements. Experience leading teams, collaborating across functions, and influencing stakeholders to support shared objectives. Ability to analyze complex information and communicate insights clearly through presentations, storytelling, and data visualization. Preferred Qualifications Master's Degree in Business, Marketing, Communications, or a related discipline. Experience managing vendor partnerships and supporting or leading platform implementations or enterprise technology rollouts. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements.

Lead the development and execution of product strategies for insurance policy administration, collaborating with stakeholders and managing a Scrum team. | 5+ years in product management, experience with agile tools, strong analytical skills, and familiarity with insurance or financial services preferred. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. We need an ambitious, curious leader to join AAA Life's Policy Admin team as a Product Owner to help drive the biggest change in the company's history. How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) Relocation Eligibility: Available Responsibilities What You Will Do AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building upon this effort, defining our administration systems’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy” decisions and manage vendors and their configuration vs customization decisions. Develop the product strategy that supports the business’s goals. Advocate for great user experiences when coordinating product development with business stakeholders to align priorities. Own the platform strategy – long-term system health, scalability, and architectural tradeoffs. Build or refine features to strengthen and grow our product portfolio while balancing against regulatory restrictions or business constraints. Be comfortable standing behind product decisions in a highly constrained and ambiguous environment. Lead the product development process from evangelizing the roadmap to creating detailed product requirements and managing prioritization. Collaborate with engineering leadership, product designers, and a Scrum team of developers to execute the product vision. Oversee production issues and resolution by coordinating across other product teams and 3rd party vendors. Use quantitative and qualitative data to understand customer needs and drive decision making. Qualifications Qualifications Basic Required Qualifications Bachelor's degree or relevant work experience. 5+ years of work experience with 3+ years as a product manager or product owner. A track record of increasing responsibility in product management. Highly effective at building collaborative relationships across an organization Experience developing and deploying features for a highly considered product or service. Strong understanding of agile principles and practices, with experience in managing backlogs, writing user stories, and facilitating sprints. Proficiency in agile tools and software (e.g., JIRA, Confluence). Strong analytical and problem-solving abilities, with a knack for identifying and resolving issues efficiently. Excellent verbal and written communication skills, capable of articulating complex concepts clearly to various audiences. Meticulous attention to detail with the tenacity to pursue complex problems. Preferred Qualifications Experience at a high-growth startup, consulting, or within insurance or financial services is a plus. Familiarity with business analysis tools (e.g., Microsoft Excel, Miro) is advantageous. Knowledge of SQL and Business Intelligence tools like PowerBI or Tableau. Position Success Criteria Turns Ideas Into Outcomes – Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more. Able to work independently execute tasks and projects with limited oversight Customer Value Obsessed – Able to understand customer’s perspective and needs. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business Communicates With Purpose - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization Builds Trust – Able to deal effectively with people in order to get work accomplished. Adjusts approach to fit the interpersonal style/needs of others. Recognizes the impact of one’s behavior on others. Utilizes technical and business contacts to meet job responsibilities Balances Vision and Detail – Able to align personal work objectives with the organization’s strategic plan and objectives. Maintains perspective between the overall picture and tactical details while demonstrating forward thinking about tomorrow’s issues Unwavering Curiosity – Understands business drivers and activities. Proactively works to stay on top of industry trends and maintain skills with various tools Gets Details Right – Able to review data/documents for accuracy and consistency, keep records accurate and up to date, and take action to reduce error. Familiar with basic analytical and operational QA practices. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable

Lead cross-functional teams to develop and execute product strategies, manage backlogs, and coordinate with stakeholders to optimize insurance products and business processes. | Requires 5+ years in product management or ownership, strong agile experience, excellent communication, and familiarity with tools like JIRA and Confluence, along with analytical skills. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them – and their families – when we’re needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. We need an ambitious, curious leader to join AAA Life's Policy Admin team as a Product Owner to help drive the biggest change in the company's history. How You’ll Work Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA) Relocation Eligibility: Available Responsibilities W hat Y ou W ill D o AAA Life Insurance Company seeks a curious and creative Product Owner to join our Policy Admin Team. The Policy Administration team was the pioneer of AAA Life’s digital transformation effort. In this role, you’ll be building up on this effort, defining our administration system s’ north star, and leading a team to get there. The successful candidate will develop a deep understanding of the AAA Life product suite, how they’re distributed, and the human and algorithmic steps it takes for an application to become a policy. You will be working cross-functionally with distribution, compliance, underwriting, and actuaries to fully understand and optimize complex insurance products and business processes. In this role, you’ll run your own scrum team of developers and quality assurance engineers and collaborate with product designers and business analysts to execute the product roadmap to meet our business needs. You will play a key role in “build or buy” decisions and manage vendors and their configuration vs customization decisions. • Develop the product strategy that supports the business’s goals. • Advocate for great user experiences when coordinating product development with business stakeholders to align priorities. • Own the platform strategy – long-term system health, scalability, and architectural tradeoffs. • Build or refine features to strengthen and grow our product portfolio while balancing against regulatory restrictions or business constraints. • Be comfortable standing behind product decisions in a highly constrained and ambiguous environment. • Lead the product development process from evangelizing the roadmap to creating detailed product requirements and managing prioritization. • Collaborate with engineering leadership, product designers, and a Scrum team of developers to execute the product vision. • Oversee production issues and resolution by coordinating across other product teams and 3rd party vendors. • Use quantitative and qualitative data to understand customer needs and drive decision making. Qualifications Qualifications Basic Required Qualifications • Bachelor's degree or relevant work experience. • 5+ years of work experience with 3+ years as a product manager or product owner. • A track record of increasing responsibility in product management. • Highly effective at building collaborative relationships across an organization. • Experience developing and deploying features for a highly considered product or service. • Strong understanding of agile principles and practices, with experience in managing backlogs, writing user stories, and facilitating sprints. • Proficiency in agile tools and software (e.g., JIRA, Confluence). • Strong analytical and problem-solving abilities, with a knack for identifying and resolving issues efficiently. • Excellent verbal and written communication skills, capable of articulating complex concepts clearly to various audiences. • Meticulous attention to detail with the tenacity to pursue complex problems. Preferred Qualifications • Experience at a high-growth startup, consulting, or within insurance or financial services is a plus. • Familiarity with business analysis tools (e. g., Microsoft Excel, Miro ) is advantageous. • Knowledge of SQL and Business Intelligence tools like PowerBI or Tableau. Position Success Criteria • Turns Ideas Into Outcomes – Achieves stretch results. Strong bias for action with sense of urgency and high energy. Practices collaborative working environment to achieve more. Able to work independently execute tasks and projects with limited oversight • Customer Value Obsessed – Able to understand customer’s perspective and needs. Viewed as business partner by external and internal customers. Anticipates customer needs to ensure no barriers to doing business • Communicates With Purpose - Candid, clear and concise in communication. Effectively matches style, tone and method to audience. Connects with intended audience. Manages communication and feedback within the organization • Builds Trust – Able to deal effectively with people in order to get work accomplished. Adjusts approach to fit the interpersonal style/needs of others. Recognizes the impact of one’s behavior on others. Utilizes technical and business contacts to meet job responsibilities • Balances Vision and Detail – Able to align personal work objectives with the organization’s strategic plan and objectives. Maintains perspective between the overall picture and tactical details while demonstrating forward thinking about tomorrow’s issues • Unwavering Curiosity – Understands business drivers and activities. Proactively works to stay on top of industry trends and maintain skills with various tools • Gets Details Right – Able to review data/documents for accuracy and consistency, keep records accurate and up to date, and take action to reduce error. Familiar with basic analytical and operational QA practices. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable

Lead end-to-end customer communication strategies, oversee platform ownership, and collaborate across departments to optimize member engagement and retention. | Extensive experience in customer lifecycle communications, platform management, and cross-functional leadership within regulated environments. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. How You'll Work Work Solution: Hybrid (Tuesday- Thursday) Relocation Eligibility: Available Responsibilities What You'll Do Operating within the core values and operating principles of the organization, as the Director of Customer Engagement, you will be in a transformative leadership role responsible for defining and delivering AAA Life's member communication journey-from application to policy issuance, through policy servicing, and ultimately to beneficiary settlement. You will spearhead the design, governance, and execution of a robust, omni-channel engagement strategy focused on improving the member experience, increasing retention, and accelerating time-to-settlement for beneficiaries. You will serve as the enterprise owner of AAA Life's forthcoming member engagement platform while providing leadership over brand governance, creative development, and message alignment across the organization. In partnership with cross-functional teams, you will ensure the right message reaches the right member at the right time-balancing compliance, impact, and brand consistency-while driving continuous optimization using data and A/B testing. Core Competencies Customer Engagement Strategy and Execution • Lead the end-to-end communication lifecycle for all policyholders, from application through beneficiary payment, ensuring experiences reflect AAA Life's values of clarity, empathy, and trust. • Apply sound business acumen and critical thinking to collaborate cross-functionally (New Business, Claims, Underwriting, Distribution, Marketing, Technology) to map the member journey and identify strategies that improve placed rate, lapse rate, SQI, and other key outcomes. • Define and continuously refine member segmentation strategies to enable personalized, targeted, and impactful engagement across channels. • Design and execute A/B tests, pilot programs, and iterative experiments to optimize messaging, timing, content, and channel effectiveness, driving measurable customer and business results. Brand Governance & Creative Development • Serve as the brand steward for all member-facing communications, ensuring consistency, compliance, and alignment with AAA Life's brand voice and visual identity. • Lead the development and governance of communication standards, templates, and quality controls to enable scalable, high-quality engagement across departments. • Oversee creative development for engagement campaigns, partnering with Marketing and Compliance to ensure on-brand, customer-centric, and compliant communications. Platform Ownership and Implementation • Serve as the business owner for the enterprise member engagement platform, providing strategic oversight to ensure alignment with communication, compliance, CX, and data requirements. • Lead platform implementation, rollout, and enterprise adoption in partnership with IT, vendors, and key stakeholders, exercising sound judgment in complex or ambiguous environments. • Provide strategic direction for day-to-day campaign execution, long-term journey architecture, and regulatory communication requirements. • Build, lead, and support a high-performing team of customer engagement professionals, fostering accountability, innovation, and continuous improvement. Cross-Functional Collaboration • Partner closely with Marketing, Distribution, Compliance, Legal, Technology, Claims, and Operations to align communication strategies with enterprise priorities. • Champion customer-centered change by ensuring initiatives are implemented with clear communication, metrics, and cross-functional alignment. • Serve as the central point of coordination for messaging alignment, governance, and enterprise-wide communication strategy. Measurement, Optimization, and Reporting • Track, analyze, and communicate performance insights across campaigns, journeys, and channels to inform decision-making and stakeholder alignment. • Leverage data, VOC, and segmentation insights to evaluate trade-offs, identify risks and opportunities, and continuously improve customer and business outcomes. • Champion a test-and-learn culture that encourages experimentation, iteration, and measurable impact across all member communication efforts. QualificationsBasic Required Qualifications • Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent professional experience. • Demonstrated experience in customer lifecycle communications, customer experience, marketing automation, CRM, or member engagement roles, ideally within insurance, financial services, or other regulated environments. • Experience implementing or managing omni-channel customer engagement platforms with measurable impact on customer behavior, retention, or engagement outcomes. • Knowledge of segmentation strategies, experimentation (e.g., A/B testing), journey orchestration, creative development, and communication compliance requirements. • Experience leading teams, collaborating across functions, and influencing stakeholders to support shared objectives. • Ability to analyze complex information and communicate insights clearly through presentations, storytelling, and data visualization. Preferred Qualifications • Master's Degree in Business, Marketing, Communications, or a related discipline. • Experience managing vendor partnerships and supporting or leading platform implementations or enterprise technology rollouts. Essential Job Functions While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. Employment Type: FULL_TIME

Lead and coordinate complex projects, manage stakeholder communication, and mitigate risks to ensure successful project delivery. | Requires 5-10 years of project management experience, managing complex projects, and familiarity with project management tools and methodologies. | Overview Why AAA Life AAA Life is a respected and trusted American brand that has been focusing on Life Insurance and Annuity Products since 1969. At AAA Life we have over 1.8 million policies where we take pride in earning the trust of our policyholders who understand our promise to be there for them - and their families - when we're needed most. By joining the AAA Life team, you are joining a company that genuinely cares about helping each other, with a devotion to protect the lives of those around us. We embrace a diverse, equitable, inclusive culture where all associates can feel a sense of belonging and use their unique talents and perspective to influence, innovate, motivate, and thrive. Who are we looking for? We are seeking a dynamic and detail-oriented Project Manager who thrives in a fast-paced environment. You should be passionate about delivering results and taking on responsibility, highly organized, and able to manage multiple projects simultaneously. The ideal candidate is a natural leader with strong communication skills, capable of driving cross-functional teams toward a common goal. You are a problem solver with a proactive approach, who enjoys overcoming challenges and is committed to continuous improvement. Your ability to anticipate risks and manage resources effectively will be key to your success. Responsibilities How You'll Work Work Solution: Hybrid, Remote (USA) Relocation Eligibility: Available What You'll Do Project Planning & Initiation • Collaborate with stakeholders to gather requirements and define project scope, objectives, and success criteria of multimillion strategic Operations projects • Develop comprehensive project plans outlining timelines, milestones, resource allocation, and key deliverables • Create detailed work breakdown structures and task assignments to ensure clear understanding of roles and responsibilities Team Leadership & Collaboration • Lead and motivate cross-functional teams, ensuring all members understand project goals and their specific contributions • Facilitate effective communication within the team, fostering a collaborative environment that encourages knowledge sharing and problem-solving • Follow up diligently and consistently with task owners to ensure deadlines are met and the project progresses according to plan • Whenever things do not go as planned, redefine plan, assign new timelines, and communicate effectively Stakeholder Management • Serve as the primary point of contact for all project-related communications, ensuring stakeholders are informed of progress, risks, and issues • Facilitate regular status meetings and produce comprehensive reports that summarize project status, potential risks, and mitigation strategies • Manage expectations by aligning project deliverables with stakeholder needs and addressing any changes in scope or priorities Risk Management • Identify potential risks throughout the project lifecycle, assessing their impact and likelihood • Develop and implement risk mitigation strategies to minimize the impact on project timelines, costs, and quality • Monitor ongoing risks, adjust plans as necessary, and communicate risk management activities to stakeholders Budget & Resource Management • Develop and manage project budgets, ensuring projects are delivered within financial constraints • Track project expenses, approve expenditures, and ensure accurate financial reporting throughout the project lifecycle • Optimize resource utilization, balancing team capacity with project demands and reallocating resources as necessary to meet project objectives Timeline & Milestone Management • Develop and maintain detailed project schedules, ensuring all tasks are assigned, tracked, and completed on time • Monitor progress against the project plan, identifying and addressing any delays or deviations from the schedule • Ensure critical milestones are met, coordinating with team members to expedite tasks where necessary Qualifications Qualifications • Bachelor's degree in any field. • 5 to 10 years of experience in project management. • A minimum of 3 years managing complex, cross collaborative projects. • Prior experience at a top tier business/management consulting firm. Preferred Qualifications • Pragmatic self-starter. • Ability to thrive in a fast-paced work environment within a growing company and successfully manage multiple priorities at the same time. • Strong proficiency in project management software (e.g., MS Project, Jira, Trello, Monday.com). • Solid understanding of project management methodologies (Agile, Waterfall, etc.). • Excellent communication and interpersonal skills. • Certification in PMP, PRINCE2, or Agile (preferred but not required). Position Success Criteria • Fastpaced, resultsdriven • Highly organized; juggles multiple projects • Strong leader & communicator • Drives crossteam collaboration • Proactive problem solver • Anticipates and mitigates risks • Efficient with resources • Continuous improvement mindset • Takes ownership; delivers quality While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, talk, hear and concentrate. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be made for otherwise qualified applicants as needed to enable them to fulfill these requirements. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. #LI-Hybrid Employment Type: FULL_TIME