A1FED Inc

The Instructional Systems Designer will analyze learning needs, create design documents for training, and support subject-matter experts in the ADDIE process. They will also monitor and curate content for the Virtual Education Center and coordinate outreach for library program development. | Candidates must have a bachelor's degree in a related field and five or more years of experience in adult learning. Proficiency in Microsoft products and experience with eLearning and media tools are also required. | ABOUT THE ROLE: We are seeking an experienced Instructional Systems Designer to provide education and training mission support to the Defense Health Agency (DHA), which includes guidance and support systems for the professional education of more than 300,000 active duty, government service, and support personnel worldwide. The successful Instructional Systems Designer candidate will have a strong background in instructional systems design, adult learning, content development, multimedia practices, and content management. It’s imperative the candidate have impeccable written communication, analysis skills, and the ability to interface with our client. This position is primarily remote within the San Antonio, TX or Falls Church, VA areas. CORE RESPONSIBILITIES: Analyze learning needs using a variety of sources, including client-provided data and interviews with subject matter experts. Create detailed design documents for both virtual and web-based training Support subject-matter experts with the ADDIE process, adult learning theory, and multimedia best practices. Conduct deep dive reviews of literature, research, and/or existing courses, as assigned. Derive recommendations and conclusions in concise reports and presentations Plan and write briefs, reports, policies, and white papers related to education and training. Coordinate outreach with library program development personnel to assess information resources usage trends and MTF needs. Monitor, audit, and curate Virtual Education Center content regularly in conjunction with subject-matter experts and client guidance to ensure accuracy. Coordinate and facilitate working groups for policy and training development. Conduct deep dive reviews of literature, research, and/or existing courses, as assigned. Derive recommendations and conclusions in concise reports and presentations Plan and write briefs, reports, policies, and white papers related to education and training. Coordinate outreach with library program development personnel to assess information resources usage trends and MTF needs. Create and maintain standardized reporting for the DHA Medical Library program. Monitor, audit, and curate Virtual Education Center content regularly for accuracy in conjunction with subject-matter experts and client guidance. Support the eLearning SME in LMS duties, such as communicating with Joint Knowledge Online (JKO) team. Assist with consolidating and presenting course evaluation (e.g., end-of-course survey) and other education and training analytics. Occasional travel required Qualifications: Bachelor’s degree in Education, Instructional Design, or related field Five or more years of experience with adult learning in a Federal or private sector role Advanced proficiency with Microsoft Products, particularly Word, PowerPoint, and Excel Experience with eLearning authoring tools such as Captivate, Storyline, or Rise Experience with media tools such as Camtasia, SnagIt, Canva, or Adobe Creative Suite Experience in analyzing content, summarizing key points, and creating recommendations Experience with content management Experience with directly supporting subject-matter experts Excellent written and oral communication with strong attention to detail Experience with DoD or DHA strongly preferred SharePoint experience strongly preferred ABOUT US: A1FED is a leading provider of financial consulting, data analytics, cloud, agile software development, cyber security, and disaster recovery solutions. We support these core capabilities with full lifecycle IT services and training—to help our customers meet critical goals for pivotal missions.

Develop high-quality, engaging, and instructionally sound web-based trainings using the ADDIE Model and multimedia principles. Collaborate with cross-functional teams to create eLearning courses and ensure compliance with accessibility standards. | Candidates should have a Bachelor's degree in a related field or equivalent experience in eLearning development. Required qualifications include advanced proficiency in relevant software and experience with 508-compliant courseware. | Job Title: eLearning Developer Position Summary We are seeking a detail-oriented and creative eLearning Developer to develop high-quality, engaging, and instructionally sound web-based trainings. The ideal candidate will be adept at applying instructional design methodologies, accessibility standards, and multimedia principles to create effective eLearning solutions. This role requires strong technical skills, collaboration with cross-functional teams, and the ability to manage multiple projects simultaneously. Core Responsibilities Apply the ADDIE Model, multimedia principles, and adult learning theory to develop engaging training materials. Utilize a variety of art media, techniques, and creative software to produce polished, publication-ready content. Assist in the development of just-in-time training materials, audio-visual presentations, scheduling, and follow-on actions. Apply Section 508 compliance requirements to all courseware and resource materials. Conduct alpha and beta testing for both self-developed and peer-developed eLearning products. Upload SCORM packages into the client’s LMS testing environment, including pre- and post-assessment materials. Collaborate with instructional designers, subject matter experts, and developers to create eLearning courses. Ensure compliance with client branding and template guidelines for all training deliverables. Use Articulate Storyline and Adobe Creative Cloud to develop synchronous and asynchronous eLearning products. Communicate effectively with program managers, team members, and government points of contact. Apply design principles such as color, line, form, and space to produce visually appealing eLearning content. Provide developmental timelines based on the various phases of assigned projects which, due to their size, scope, and priority, must be segmented and assigned to other development specialists within the organization. Education & Experience: Bachelor’s degree in Instructional Design, Education, Computer Science, or related field with three or more years of eLearning development experience OR Six years of experience with eLearning development without a bachelor’s degree. Required Qualifications US Citizen or Permanent Resident Experience developing 508-compliant eLearning courseware. Advanced proficiency with Microsoft Office Suite (Word, PowerPoint, Excel). Advanced skills with Articulate Storyline and Adobe Creative Cloud (InDesign, Illustrator, etc.). Experience working with Learning Management Systems (LMS), including uploading, testing, and troubleshooting SCORM/xAPI content Experience animating and rendering computer-generated graphics. Familiarity with multiple delivery platforms (mobile, social media, web-based, desktop). Experience with project tracking tools (e.g., Asana, Smartsheet). Strong written and verbal communication skills with exceptional attention to detail. Experience with Adobe Captivate. Highly Desired Qualifications Experience working with the Department of Defense (DoD) or Defense Health Agency (DHA). Knowledge of JavaScript, HTML, and CSS for custom eLearning enhancements. Experience with video editing, animation, or gamification elements in eLearning.

The Nuvolo Developer will design, develop, and maintain API and data integration processes between ServiceNow/Nuvolo and external systems. They will also collaborate with stakeholders to identify compliance risks and analyze business requirements. | Candidates must have 3+ years of ServiceNow development experience, including 1-2 years in Nuvolo modules. A strong understanding of ITIL and ITSM principles, along with hands-on experience in ServiceNow scripting and integrations, is required. | Job Title: Nuvolo Developer Location: Remote Employment Type: Full-Time About Us: A1FED Incorporated (A1FED) is a woman-owned Small Business Administration (SBA) 8(a) certified information technology (IT) solutions provider specializing in software development, training, and artificial intelligence (AI). We are seeking a talented Nuvolo Developer with solid ServiceNow and Nuvolo experience to support and enhance our enterprise Reservation, Space, and Real Estate management systems. This role offers the opportunity to work in a collaborative, fast-paced environment where innovation and problem-solving are highly valued. Responsibilities Design, develop, and maintain application programming interface (API) and data integration processes between ServiceNow/Nuvolo and external systems. Load assets into ServiceNow from third-party systems using web services and Import Sets. Integrate with external web services via Simple Object Access Protocol (SOAP) and Representational State Transfer (REST) methods. Collaborate with Reservation System stakeholders to identify compliance risks and communicate impacts to executive management. Analyze and document business requirements, developing Systems Requirement Specifications (SRS) and system definition models. Configure and manage ServiceNow email notifications, inbound actions, reports, gauges, and home pages. Develop and maintain Reservation System (Nuvolo) operational and financial metrics, ensuring adherence to established support models. Define functional needs and architect solutions for Reservation, Space, and Real Estate management in Nuvolo and ServiceNow. Implement and enhance Service Catalog, Incident Management, Change Management, Configuration Management, and Knowledge Management workflows. Create and enhance Facilities Catalog Items for Reservation System improvements. Work with Business Rules, Client Scripts, User Interface (UI) Policies, UI Scripts, UI Actions, UI Pages, Script Includes, and Access Control Lists (ACL). Support change and release management processes. Design intuitive form layouts using UI Actions and UI Policies. Develop new Service Catalog items and troubleshoot issues in Incident, Problem, and Change Management modules. Required Skills & Experience US Citizen or Permanent Resident 3+ years of ServiceNow development experience, with at least one to two years in Nuvolo modules (Real Estate, Federal Real Property Profile (FRPP), Reservation, Space). Strong understanding of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) principles. Hands-on experience with ServiceNow scripting (JavaScript, Glide Application Programming Interface), HyperText Markup Language (HTML), and UI customization. Proficiency in SOAP, REST, Lightweight Directory Access Protocol (LDAP) integrations, and data migration techniques. Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and Simple Network Management Protocol (SNMP). Strong problem-solving and analytical skills with the ability to translate business needs into technical solutions. Preferred Qualifications Experience with workflow automation and advanced ServiceNow customization. Knowledge of operational and financial metrics reporting for Nuvolo systems. Previous experience in federal or regulated environments. Environment & Tools: ServiceNow, Nuvolo, ITIL, ITSM, HTML, JavaScript, BMC Remedy, LDAP, Web Services, PowerShell, SNMP Why Join Us? Competitive salary and benefits package. Opportunities for growth and professional development. Collaborative culture with a mission-driven focus. If you are passionate about ServiceNow and Nuvolo development and want to make an impact in a dynamic IT environment, we’d love to hear from you.

Lead and mentor Agile teams delivering complex ServiceNow capabilities, coordinate stakeholders, manage platform governance, and drive enterprise-wide adoption of ServiceNow modules. | Must have 16+ years experience including 8+ years managing Agile ServiceNow implementations, PMP and ServiceNow certifications, bachelor's degree, U.S. citizenship, and ability to obtain clearance. | About the Role We are seeking a highly experienced ServiceNow Program Manager to lead enterprise-level digital transformation initiatives within a dynamic federal IT environment. This role demands deep, hands-on expertise across the ServiceNow platform, including ITSM, ITOM, ITAM, Security Operations, SPM, IRM, HRSD, and the App Engine ecosystem. The successful candidate will drive cross-functional collaboration, agile delivery, stakeholder engagement, platform governance, and ServiceNow capability adoption across the enterprise. Key Responsibilities Lead and mentor an Agile team in delivering complex ServiceNow capabilities using Scrum methodologies (Sprint Planning, Stand-ups, Demos, Retrospectives). Translate business needs into actionable user stories and manage the product backlog using Agile tools and ServiceNow Agile Development modules. Coordinate with stakeholders, COR, and SMEs to gather requirements, define priorities, mitigate risks, and present reports on velocity, KPIs, risks, and blockers. Guide design sessions, usability testing, persona mapping, and roadmapping using modern tools such as Figma, Visual Studio Code, and Adobe. Lead solutioning and design workshops across platform areas: ITSM (Incident, Change, Problem, Request, Knowledge, Catalog), ITOM (Discovery, Service Mapping), and ITAM (SAM, SaaS, Contracts). Oversee implementation of ServiceNow platform components including Automation Engine (Flow Designer, ATF, AWA), Intelligence (AI Search, NLP, Performance Analytics), and Productivity tools (Workspaces, Dashboards). Manage O&M task queues, platform upgrades, triage efforts, and sprint backlogs across integrated modules. Serve as a liaison with governance, privacy, cybersecurity, and operations teams to ensure risk mitigation and compliance with federal and agency-specific policies. Provide detailed reporting on license utilization, service levels, project delivery metrics, performance analytics, and strategic objectives. Promote innovation and continuous improvement via Universal Request, Virtual Agent, Playbooks, Surveys & Assessments, Walk-up Experience, and Mobile Agent. Deliver user-focused SOPs, training, and UAT artifacts using Test Management 2.0, integrating ServiceNow's Studio IDE, App Engine Studio, and App Templates where needed. Required Qualifications Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder). Bachelor’s Degree in IT, Computer Science, or a related field 16+ years of total professional experience, with 8+ years managing Agile ServiceNow implementations Must be able to obtain and maintain clearance. Hands-on experience managing enterprise ServiceNow implementations across: IT Service Management (ITSM/DevOps) – Incident, Problem, Change, Request, Knowledge, Catalog, Mobile Agent, Universal Request, Virtual Agent, Survey Management, Walk-up Experience IT Operations Management (ITOM) – Discovery, Agent Client Collector (ACC), Service Mapping, Event Management, Certificate Management, Firewall Audits IT Asset Management (ITAM) – Software Asset Management (SAM), SaaS License Management, Software Spend Detection, Contract Management Security Operations – Security Incident Response, Vulnerability Response Strategic Portfolio Management (SPM) – Scaled Agile Framework (SAFe), Project and Portfolio Management, Resource Management, Time Card Management Integrated Risk Management (IRM) – Policy and Compliance, Risk Management, Audit Management, Privacy Management HR Service Delivery (HRSD) – Enterprise Onboarding & Transitions Workplace Service Delivery – Health & Safety Workplace Suite App Engine – App Engine Studio (AES), App Engine Management Center (AEMC), Action Designer, Table Builder, Service Creator, Guided App Creator, Mobile App Builder, Studio IDE Automation Engine – Integration Hub, Spokes, REST API Trigger, Document Intelligence, Remote Tables Automation & DevOps – Flow Designer, AWA, ATF, Admin Center, CI/CD Pipelines, Embedded Integrations Productivity & Intelligence – Performance Analytics, Reports & Dashboards, NLP, Predictive Intelligence, Workspaces Consistency & Scalability – Configuration Management Database (CMDB), Common Service Data Model (CSDM) Required Certifications PMI Project Management Professional (PMP) ServiceNow Certified System Administrator Certified ServiceNow Implementer Preferred Qualifications Experience supporting CFPB CFPB Public trust or a Public Trust from another Federal agency. ServiceNow Implementation Specialist Certification (any area) Experience supporting federal agency platforms Strong facilitation, analytical thinking, and technical writing skills Proficiency in HTML, CSS, JavaScript, Figma, Adobe Creative Suite This role is ideal for a forward-thinking, detail-oriented ServiceNow Program Manager who can drive enterprise-scale delivery while leveraging the full capabilities of the ServiceNow platform to transform service delivery, governance, and user experience.

Lead and mentor an Agile team in delivering complex ServiceNow capabilities while driving cross-functional collaboration and stakeholder engagement. Oversee the implementation of ServiceNow platform components and ensure compliance with federal policies. | Candidates must have a Bachelor's Degree in IT or a related field and 16+ years of professional experience, including 8+ years managing Agile ServiceNow implementations. U.S. citizenship or permanent residency is required, along with the ability to obtain clearance. | About the Role We are seeking a highly experienced ServiceNow Program Manager to lead enterprise-level digital transformation initiatives within a dynamic federal IT environment. This role demands deep, hands-on expertise across the ServiceNow platform, including ITSM, ITOM, ITAM, Security Operations, SPM, IRM, HRSD, and the App Engine ecosystem. The successful candidate will drive cross-functional collaboration, agile delivery, stakeholder engagement, platform governance, and ServiceNow capability adoption across the enterprise. Key Responsibilities Lead and mentor an Agile team in delivering complex ServiceNow capabilities using Scrum methodologies (Sprint Planning, Stand-ups, Demos, Retrospectives). Translate business needs into actionable user stories and manage the product backlog using Agile tools and ServiceNow Agile Development modules. Coordinate with stakeholders, COR, and SMEs to gather requirements, define priorities, mitigate risks, and present reports on velocity, KPIs, risks, and blockers. Guide design sessions, usability testing, persona mapping, and roadmapping using modern tools such as Figma, Visual Studio Code, and Adobe. Lead solutioning and design workshops across platform areas: ITSM (Incident, Change, Problem, Request, Knowledge, Catalog), ITOM (Discovery, Service Mapping), and ITAM (SAM, SaaS, Contracts). Oversee implementation of ServiceNow platform components including Automation Engine (Flow Designer, ATF, AWA), Intelligence (AI Search, NLP, Performance Analytics), and Productivity tools (Workspaces, Dashboards). Manage O&M task queues, platform upgrades, triage efforts, and sprint backlogs across integrated modules. Serve as a liaison with governance, privacy, cybersecurity, and operations teams to ensure risk mitigation and compliance with federal and agency-specific policies. Provide detailed reporting on license utilization, service levels, project delivery metrics, performance analytics, and strategic objectives. Promote innovation and continuous improvement via Universal Request, Virtual Agent, Playbooks, Surveys & Assessments, Walk-up Experience, and Mobile Agent. Deliver user-focused SOPs, training, and UAT artifacts using Test Management 2.0, integrating ServiceNow's Studio IDE, App Engine Studio, and App Templates where needed. Required Qualifications Must be a U.S. Citizen or U.S. Permanent Resident (Green Card holder). Bachelor’s Degree in IT, Computer Science, or a related field 16+ years of total professional experience, with 8+ years managing Agile ServiceNow implementations Must be able to obtain and maintain clearance. Hands-on experience managing enterprise ServiceNow implementations across: IT Service Management (ITSM/DevOps) – Incident, Problem, Change, Request, Knowledge, Catalog, Mobile Agent, Universal Request, Virtual Agent, Survey Management, Walk-up Experience IT Operations Management (ITOM) – Discovery, Agent Client Collector (ACC), Service Mapping, Event Management, Certificate Management, Firewall Audits IT Asset Management (ITAM) – Software Asset Management (SAM), SaaS License Management, Software Spend Detection, Contract Management Security Operations – Security Incident Response, Vulnerability Response Strategic Portfolio Management (SPM) – Scaled Agile Framework (SAFe), Project and Portfolio Management, Resource Management, Time Card Management Integrated Risk Management (IRM) – Policy and Compliance, Risk Management, Audit Management, Privacy Management HR Service Delivery (HRSD) – Enterprise Onboarding & Transitions Workplace Service Delivery – Health & Safety Workplace Suite App Engine – App Engine Studio (AES), App Engine Management Center (AEMC), Action Designer, Table Builder, Service Creator, Guided App Creator, Mobile App Builder, Studio IDE Automation Engine – Integration Hub, Spokes, REST API Trigger, Document Intelligence, Remote Tables Automation & DevOps – Flow Designer, AWA, ATF, Admin Center, CI/CD Pipelines, Embedded Integrations Productivity & Intelligence – Performance Analytics, Reports & Dashboards, NLP, Predictive Intelligence, Workspaces Consistency & Scalability – Configuration Management Database (CMDB), Common Service Data Model (CSDM) Required Certifications PMI Project Management Professional (PMP) ServiceNow Certified System Administrator Certified ServiceNow Implementer Preferred Qualifications Experience supporting CFPB CFPB Public trust or a Public Trust from another Federal agency. ServiceNow Implementation Specialist Certification (any area) Experience supporting federal agency platforms Strong facilitation, analytical thinking, and technical writing skills Proficiency in HTML, CSS, JavaScript, Figma, Adobe Creative Suite This role is ideal for a forward-thinking, detail-oriented ServiceNow Program Manager who can drive enterprise-scale delivery while leveraging the full capabilities of the ServiceNow platform to transform service delivery, governance, and user experience.