9amHealth

Leading and mentoring a clinical care team, ensuring high-quality, safe, and efficient care delivery, and collaborating across teams. | Requires RN or PharmD licensure, 5+ years of clinical experience in chronic disease management, and experience in a fast-paced, operationally complex clinical setting. | About 9amHealth We’re creating a new standard of care. 9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day. 9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health. What it is We are seeking an experienced and compassionate Care Team Lead (RN or PharmD) to join our growing clinical operations team. This is a leadership role that combines people leadership, clinical excellence, and operational ownership. You will lead and mentor a team of Registered Nurses (RNs) and Clinical Pharmacists (PharmDs). This role reports to the Clinical Care Specialist Manager and plays a critical role in ensuring high quality, safe, efficient, and scalable care delivery across our cardiometabolic programs. What You’ll do Team Leadership & Supervision Daily Clinic Support Lead and manage a team of PharmDs and RNs to deliver personalized and evidenced based care. Provide clinical guidance to the team on: Medication side effects, contraindications, and interactions Dose adjustments and medication switches Triaging and escalation decisions Facilitate team huddles to share updates, address concerns, and escalate issues to the appropriate point of contact for resolution. Monitor daily staffing levels to ensure adequate coverage and high quality care delivery. Collaborate with schedulers and leadership to mitigate staffing gaps or surges in demand, proactively addressing potential challenges. Address member concerns and escalate safety occurrences. Team Support and Leadership Mentor team members, fostering professional development and ensuring high quality patient care. Synthesize immediate and long term needs of the Care Team to clinical leadership. Conduct meetings direct reports to provide feedback, address concerns, and foster professional growth. Provide timely feedback regarding performance and or quality issues. Performance Monitoring Conduct regular reviews of the team’s performance metrics and ensure adherence to SLAs and SOPs while optimizing schedules to maximize efficiency for the clinical team. Ensure the team adheres to clinical guidelines, regulatory standards, and company protocols for weight management and medication therapy. Assist in creating and implementing quality improvement opportunities. Operational Excellence Participate in and operational projects, including creating and refining workflows, policies, and procedures in collaboration with the Clinical Care Specialist Manager. Support initiatives to improve clinical operations and team efficiency, ensuring a constant feedback loop and path to resolution. Communication & Collaboration Provide operational support to the Clinical Care Specialist Manager. Serve as a liaison between the clinical team and leadership, ensuring clear communication and effective issue resolution. Partner with the training team to ensure a seamless staff transition from training. Collaborate with other interdisciplinary teams within the company, including clinicians, client success, product, and other cross functional team members. Clinical Care: Provide direct patient care, as needed. What You’ll Need Minimum Qualifications Registered Nurse (RN) or Doctor of Pharmacy (PharmD) Active license in good standing (at least in your home state) 5+ years of clinical experience in nursing or pharmacy, preferably in chronic disease management, weight management, cardiometabolic care, or related fields Comfort practicing clinically in a telehealth / virtual care environment Experience working in fast-paced, operationally complex clinical settings Skills Strong clinical judgment and patient centered approach to care Excellent communication skills (written and verbal) Ability to balance hands on clinical work with team leadership responsibilities Highly organized, operationally minded, and comfortable in a scaling environment Preferred Qualifications Prior work at a digital health company focused on chronic conditions. 1 year in a leadership or supervisory role is preferred. Compensation Compensation for this role is based on credentials, licensure, and relevant experience. The expected base salary range for this position is up to $95,000 annually for Registered Nurse (RN) candidates and up to $140,000 annually for PharmD candidates. Actual compensation within this range will be determined by a variety of factors, including but not limited to education, years of experience, geographic location, internal equity, and business needs. In addition to base compensation, this role is eligible for a comprehensive benefits package, which includes health, dental, and vision insurance, paid time off, holidays, and other company-sponsored benefits, subject to plan terms and eligibility. The company is committed to equitable and transparent pay practices and complies with all applicable state and local pay transparency laws. What you can expect at 9amHealth At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work. We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability. Our commitment to diversity and inclusion Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

Leading and developing HR strategies, policies, and operations to support company growth and culture. | Extensive HR leadership experience, strong operational skills, and familiarity with multi-state employment and HR tech platforms like Rippling. | About 9amHealth We’re creating a new standard of care. 9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day. 9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health. Director of People Location: Remote (US) with strong preference for San Diego; if local, working from our Encinitas office 2+ days/week What it is We’re looking for a Director of People who will lead our People function as we grow into a Series B business. This role requires someone who can operate confidently at both the strategic and hands-on levels. The Director will lead the People function with a high degree of ownership — proposing, shaping, and rolling out the programs and infrastructure the business needs as we mature. You’ll inherit a solid People foundation and build the next stage. You’ll directly manage a Senior Talent Partner and partner closely with our Administrative Manager, Finance, Founders, and other leaders across the company. This role reports to our COO & Co-Founder. Success looks like strengthening our People infrastructure, shaping a connected company culture, proactively identifying organizational needs, and ensuring a consistent, high-quality employee experience across two entities and a blended workforce of 125+ people. What you’ll do Act as the primary strategic and operational People leader, owning People initiatives end-to-end. Proactively identify People opportunities and gaps, and drive initiatives that support our evolution into a Series B organization. Partner with leaders on workforce planning, emerging org design needs, and strengthening performance and leveling practices. Build and evolve People structure, processes, and policies that scale with the company. Lead People Operations across both entities: onboarding, offboarding, People administration, payroll coordination, and benefits. Build strong relationships across our clinical, administrative, and technical teams, adapting People programs to fit the needs of each group. Maintain our compliance foundation (multi-state employment, contractor/per diem oversight, leaves, labor requirements, audits). Strengthen company culture by creating programs, rhythms, and touchpoints that help people stay connected and engaged. Provide thoughtful support on employee relations matters, offering coaching and guidance to leaders. Manage and develop the Senior Talent Partner; ensure recruiting operations run smoothly and remain candidate-friendly. Own and optimize our People tech stack: Rippling (required), Ashby, Google Workspace, Slack, Vanta, Carta, and other internal tools. Partner with our benefits broker (Sequoia) on strategy, renewals, and day-to-day needs. What you’ll need Minimum Qualifications 7–10+ years of People leadership experience in high-growth environments. Experience managing People teams and developing talent. Strong People operations background with hands-on expertise. Rippling experience (required). Ability to support multi-state employment and navigate blended workforces (W2, 1099, per diem, clinicians). Commitment to equitable people practices and creating an inclusive employee experience. Ability to communicate and collaborate across time zones and functions. Ability to work independently and manage sensitive matters with discretion. Reliable internet connection and a dedicated workspace. Availability during core US business hours. Adherence to company policies, data security standards, and confidentiality. Preferred Qualifications Experience in healthcare, telehealth, or regulated environments. Experience supporting clinical or contractor-heavy workforces. Experience at Series B–stage companies or those scaling rapidly. Strong systems orientation and comfort owning technical workflows. Exceptional communication, judgment, and relationship-building skills. Bachelor’s degree or equivalent experience. What you can expect at 9amHealth At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work. We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability. Our commitment to diversity and inclusion Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

Manage client onboarding, retention, and growth by coordinating cross-functional teams and demonstrating clinical outcomes. | Bachelor's degree, 3-5 years in healthcare or success roles, strong project management, and experience with remote teams. | About 9amHealth We’re creating a new standard of care. 9amHealth is specialized cardiometabolic care: a first of its kind, whole body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and help with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day. 9amHealth is a San Diego, California, based company led by the team behind mySugr, a successful diabetes management app acquired by Roche in 2017. 7Wire Ventures, Human Capital, Founders Fund, Define Ventures, Speedinvest, iSeed Ventures, and StartUp Health have backed 9amHealth, with a total funding of 25 million dollars. We are on a growth trajectory to achieve our mission of a more connected care approach for cardiometabolic health. What You’ll Do As a Customer Success Manager (CSM), you'll own a portfolio of clients from post-sale, and guide them through successful implementation, adoption, and growth of the 9amHealth solution. Your goal is to build strong relationships, drive measurable outcomes, and deliver ongoing value—especially within the GLP-1 diabetes and weight management space. You’ll be at the center of client communication, coordinating cross-functional efforts across product, care, marketing, and sales to ensure our partners are supported, informed, and delighted. Your key responsibilities: Client Retention & Satisfaction Serve as the primary point of contact for clients post-contract, with a focus on strategic account management, adoption, and retention Build trusted advisor relationships with key stakeholders across health plans, PBMs, and employer partners Proactively identify and resolve client issues; serve as a client advocate internally Lead quarterly business reviews with actionable insights, performance data, and engagement metrics Track and improve client satisfaction metrics (NPS, CSAT), even when client satisfaction lags behind member sentiment Client Adoption & Value Realization Ensure successful onboarding and implementation, aligning internal and client teams Lead seamless implementation of our solutions, managing timelines, stakeholder expectations, and technical readiness Drive adoption of our virtual care programs and demonstrate real-world outcomes through data storytelling Showcase the clinical impact of GLP-1s and our cardiometabolic care programs with clarity and credibility Account Growth & Expansion Identify opportunities to expand client partnerships through upselling, cross-selling, or increasing member enrollment Partner with the sales and commercial teams on RFPs, RFIs, and renewal conversations Turn client satisfaction into advocacy and referenceability Collaboration & Communication Act as a cross-functional liaison between client teams and 9amHealth’s product, care, marketing, and ops teams Provide timely, thoughtful communication to clients regarding performance, updates, and improvements Own internal deliverables and ensure client needs are met with professionalism and polish Product & Industry Expertise Maintain a deep understanding of 9amHealth’s services, tech platform, and clinical outcomes Stay informed on the evolving healthcare and virtual care landscape, particularly trends in GLP-1s, diabetes, and obesity management Operational Excellence Manage multiple clients and competing priorities with strong project management rigor Leverage data and insights to optimize client performance and influence future strategy Quarterbacking and taking full ownership of implementation preparation, ensuring every detail is scoped, planned, and ready for a seamless client launch What You’ll Bring Minimum Qualifications: Bachelor’s degree 3–5 years experience in healthcare, with client-facing or success-focused roles Strong project management skills and an ability to juggle multiple workstreams Excellent verbal and written communication, with an executive presence Comfortable leading client calls, internal planning sessions, and strategic business reviews Experience working with remote or cross-functional teams Preferred Qualifications: Experience working with health plan or PBM customers Familiarity with Hubspot, Asana, Slack, and G-Suite Prior experience at a startup (Series A–D stage ideal) Background in diabetes, obesity, pharmacy, or pharmaceutical care This role offers a base salary of up to $120,000, with eligibility for a 15% performance based bonus. What you can expect at 9amHealth At 9amHealth, you'll join the exciting environment of a startup with the stability of highly experienced founders that have successfully built a business from scratch. We foster a collaborative learning mindset and a passion for improvement. You'll work with a brand-new product alongside a small, flexible team of people eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical sites in San Diego, California, and Vienna, Austria, but we value your culture regardless of where you work. We offer a comprehensive benefits package, including health, dental, and vision insurance, along with flexible PTO and work from home options. We provide a professional development budget and support continuing education, empowering our team to grow alongside the company. Team members have the opportunity to make a meaningful impact on chronic disease management and patient outcomes while contributing to a collaborative, mission driven culture focused on improving healthcare accessibility and affordability. Our commitment to diversity and inclusion Diabetes disproportionately impacts BIPOC (black, indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign born residents.

Manage day-to-day operations of a distributed care team including contractor hiring, onboarding, enablement, vendor management, and cross-functional collaboration to ensure quality and scalability. | 3+ years operations or program management experience, contractor hiring experience, strong organizational and communication skills, proficiency with Slack and Google Workspace, and ability to work in a fast-paced environment. | About 9amHealth We’re creating a new standard of care. 9amHealth is specialized cardiometabolic care - a first-of-its-kind, whole-body approach to preventing and treating obesity, diabetes, high blood pressure, and high cholesterol, and helping with weight management. We offer custom care plans, prescription medications, and expert guidance to help our members live healthier every day. 9amHealth was founded in 2021 by the team behind mySugr (acquired by Roche in 2017) and has brought together a team of leaders from across cardiometabolic healthcare along with the backing of leading investors like Cigna Ventures, 7Wire Ventures, and Founders Fund. Strong preference for candidates in NY or SF What it is As the Care Team Operations Manager, you’ll play a critical role in ensuring our growing care team is effectively supported, enabled, and managed. You’ll oversee the day-to-day operations of our 1099 health coach network and partner with leadership to ensure availability, quality, and scalability. In addition, you’ll drive enablement for our W2 clinicians by managing access, content, and training resources. This role is ideal for someone who thrives on operational rigor, cross-functional collaboration, and enabling distributed care teams to deliver high-quality outcomes at scale. What you’ll do 1099 Network Management (Health Coaches) Lead recruiting and interviewing of new 1099 health coaches. Manage access provisioning, credentials, and onboarding enablement. Review and approve invoices with accuracy and timeliness. Own communications: Monthly optional webinars Monthly newsletters Ongoing Slack monitoring and engagement Partner with the VP of Operations to: Track and report on availability and quality metrics. Adjust hiring goals as needed to meet care delivery needs. W2 Care Team Enablement Manage access provisioning and system enablement for W2 clinicians. Maintain and update enablement materials in collaboration with clinical leaders Organize and distribute clinical content (written guides, Loom videos, product demos). Support development of sandbox/test environments or simulation workflows for clinicians to practice. Vendor Support Assist in vendor management, ensuring performance and accountability for operational partners (e.g., invoicing vendors, training/enablement platforms, or other outsourced services). Track vendor SLAs and performance metrics, escalating issues as needed. Partner cross-functionally to identify and evaluate new vendor solutions that support scalability and efficiency. What you’ll need Minimum Qualifications 3+ years of operations or program management experience, preferably in healthcare. Experience hiring contractors, freelancers, or distributed workforces. Strong organizational skills with attention to detail. Excellent written and verbal communication skills. Ability to work cross-functionally with clinicians, operations, and leadership. Proficiency with tools like Slack, Google Workspace, and workflow/project management systems. Comfort operating in a fast-paced, high-growth environment with shifting priorities. Preferred Qualifications Prior experience in digital health, clinical operations, or health coaching networks. Experience creating enablement or training programs for distributed teams. Startup experience. Target base salary of $110,000, commensurate with experience What you can expect at 9amHealth At 9amHealth, you’ll join the dynamic environment of a startup backed by the stability of highly experienced founders who have successfully built businesses from scratch. We foster a collaborative, learning-focused mindset and a passion for continuous improvement. You’ll work alongside a passionate and dynamic team of individuals eager to shape technology, infrastructure, and culture. Our team members are spread across the globe, with physical offices in San Diego, California, and Vienna, Austria. We value and celebrate your unique culture, no matter where you work. We offer competitive compensation and benefits, including health, vision, and dental plans, as well as 20 vacation days for full-time employees. Our working model is flexible, with some employees working remotely and others based in the office. Our commitment to diversity and inclusion Diabetes disproportionately impacts BIPOC (Black, Indigenous, and people of color) communities. We are committed to creating a workforce that reflects our patients and creating a positive healthcare experience for them. We welcome applications from people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and foreign-born residents.