8am

Build and launch multi-channel lifecycle campaigns focused on upsell, cross-sell, and customer retention. Analyze campaign performance and continuously iterate to improve conversion and retention outcomes. | 3–5+ years in lifecycle, retention, or customer marketing, ideally in B2B SaaS or tech. Hands-on experience with Intercom or a similar lifecycle automation platform is required. | It's a new day with a new opportunity at 8am! About the role: We’re looking for an Engagement Marketing Manager to help accelerate customer growth by driving upsell and cross-sell revenue through impactful lifecycle programs. You’ll own strategy and execution across email, in-app notifications, chat, and SMS, using these channels to deepen engagement, boost product adoption, and grow revenue from our existing customer base. This role is perfect for someone who’s excited to roll up their sleeves and execute, not just ideate. You thrive in an environment where processes are evolving — someone who can take direction and run with it, but also think on their feet, problem-solve, and get things done with limited resources or perfect inputs. You’ll partner closely with Product Marketing, Customer Success, Sales, and Product to align messaging, timing, and targeting — ensuring every customer touchpoint is cohesive and meaningful. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Build and launch multi-channel lifecycle campaigns (email, in-app, chat, SMS) focused on upsell, cross-sell, and customer retention. Own campaign setup, targeting, testing, and reporting directly within Intercom, including workflows, segmentation, and automation. Collaborate with cross-functional partners to ensure customer communications are aligned with product updates, launches, and success initiatives. Translate business goals into actionable marketing programs — balancing strategic planning with hands-on execution. Map the customer journey and identify key lifecycle moments to improve engagement and drive expansion. Analyze campaign performance, share insights, and continuously iterate to improve conversion and retention outcomes. Provide consultative input to partners on lifecycle best practices, channel mix, and timing. About you: 3–5+ years in lifecycle, retention, or customer marketing — ideally in B2B SaaS or tech. Demonstrated experience executing upsell/cross-sell or lifecycle campaigns across email and digital channels. Hands-on Intercom experience (or a similar lifecycle automation platform) required — you should be comfortable building and deploying campaigns yourself. Proven ability to execute efficiently and follow direction, while also identifying opportunities to improve workflows or test new approaches. Comfortable working without rigid processes — thrives in an environment that values agility, experimentation, and continuous learning. Strong understanding of the customer journey and how marketing, CS, and product intersect to drive growth. Analytical mindset with experience using data to guide decision-making and demonstrate impact. Exceptional communicator and collaborator — able to partner cross-functionally and align on priorities. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

As a Senior Product Designer, you will independently drive and elevate the UX for critical features while collaborating cross-functionally to identify systemic problems and deliver user-centered design strategies. You will also mentor less experienced designers and influence product strategy. | A bachelor's degree in a related field or 5-9+ years of experience in UX/Product Design is required, along with an exceptional portfolio showcasing leadership in solving complex user problems. Proficiency in design tools and user research methodologies is essential. | It's a new day with a new opportunity at 8am! About the role: As a Senior Product Designer, you'll independently drive and elevate the UX for critical and strategic features, often across multiple product areas or complex initiatives. You'll collaborate cross-functionally to proactively identify systemic problems, define visionary solutions, and deliver user-centered design strategies that drive significant, measurable business and user impact. You'll also mentor and guide less experienced designers. You'll play a pivotal role in shaping and optimizing the end-to-end user experience within our products, often influencing product strategy. You'll expertly craft intuitive and scalable user flows, design highly functional and elegant interfaces, and establish consistent design patterns across all product touchpoints. You'll demonstrate a deeply proven ability to conceive, shape, and deploy highly impactful user experiences across entire product features, end-to-end journeys, and often, new product initiatives. You'll lead collaboration with Product Managers, Engineers, User Researchers, Content Designers, and Key Stakeholders. You'll translate complex user insights and ambiguous product requirements into innovative, efficient, and effective design solutions that not only align with user needs and business goals but also anticipate future needs and drive product evolution. You'll also be expected to influence cross-functional partners and advocate for design excellence at all stages. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Drive Product-Led Growth & Strategic Impact Independently translate complex product and business objectives into innovative, user-centered design strategies that significantly accelerate product-led growth across key metrics (e.g., activation, retention, conversion, expansion, and advocacy). Lead the design and optimization of experiences leveraging advanced AI and automation, identifying strategic opportunities to drive efficiency, hyper-personalization, and new forms of user value, leading to demonstrable, high-impact business outcomes. Proactively identify and resolve systemic design challenges impacting product adoption and key customer journeys. Lead Cross-Functional Collaboration Drive and orchestrate collaboration with Product Managers, User Researchers, Content Designers, and Cross-Functional Leadership from discovery through launch and iteration of critical features and complex initiatives. Partner deeply with Engineering leads to define technical feasibility, solve complex implementation challenges, and ensure the highest quality execution of designs, particularly for sophisticated AI/ML integrations and automated systems. Champion the User & Advocate for Vision Develop a profound, holistic understanding of user needs, motivations, and pain points across diverse and complex user segments, often through leading advanced research methodologies. Be a leading advocate for intuitive, accessible, and consistent user experiences, setting the standard for design quality and ensuring features, especially those incorporating AI/automation, align with long-term user and product vision. Master Design Expertise & Systems Thinking Autonomously select, adapt, and invent appropriate user-centered design methods and tools to solve highly ambiguous problems (e.g., service design blueprints, complex journey mapping, system-level design patterns, leveraging and evaluating emerging AI-powered design tools). Significantly contribute to the evolution and governance of our design system, ensuring its scalability, robustness, and adoption across the organization, guiding its adaptation for AI-driven interfaces. Consistently deliver exceptional quality at a rapid pace across multiple workstreams. Influence & Mentor Proactively influence strategic direction by partnering with Product Leadership, Engineering Leadership, User Research, and Data/Product Science teams. Articulate complex design decisions, strategic tradeoffs, and technical considerations with clarity and conviction, shaping a truly collaborative, data-informed, and AI-aware design culture. Mentor and guide less experienced designers, fostering their growth and upholding design excellence within the team. Architect Scalability & Efficiency Architect and oversee the development of highly scalable, maintainable, and efficient design solutions that optimize team processes and maximize product impact, actively seeking opportunities for automation within design workflows and the product's self-serve capabilities. Champion design decisions that lead to self-service efficiencies and reduced support needs. Drive Innovation & Future-Proofing Identify, evaluate, and integrate innovative visual trends and cutting-edge techniques, including advanced applications of AI, generative design, and novel interaction paradigms, to continuously elevate and future-proof the quality and impact of our product experiences. Lead complex user research initiatives and collaborate strategically with researchers to uncover deep insights that challenge assumptions and inform breakthrough design decisions, especially concerning AI ethics, trust, and advanced feature adoption. Conceptualize, develop, and refine high-fidelity prototypes for comprehensive evaluative research and visionary ideal-state experiences, driving iterative improvement and exploring transformative applications of AI/automation. About you: A bachelor's degree in Human-Computer Interaction, Graphic Design, or a related field, and/or the equivalent of 5-9+ years of experience in UX/Product Design, with a significant portion in a senior capacity. An exceptional portfolio showcasing leadership in solving complex user problems, strategic thinking, influence on product direction, and measurable impact on launched products or significant features across various touchpoints. Expert proficiency in industry-standard design tools, with the ability to leverage them for advanced prototyping and complex system design. Proficient in leveraging and evaluating research tools to independently drive insights. Proven ability to independently plan, conduct, and synthesize a variety of user research and testing methods (e.g., ethnographic studies, a/b testing, advanced usability testing), translating insights into actionable design strategies. Experience identifying research needs and collaborating with dedicated researchers. Outstanding communication and presentation skills, with a proven ability to lead and influence cross-functional teams and stakeholders, including senior leadership. Skilled at mediating discussions, facilitating workshops, and driving consensus. Mastery of user-centered design principles, usability, accessibility, and inclusive design, applied to complex, ambiguous, and strategic product challenges. Ability to strategically articulate and persuasively defend complex design decisions, trade-offs, and their impact on business goals and technical feasibility to diverse audiences. Extensive experience working within, significantly contributing to, and evolving comprehensive design systems, including defining new patterns, governance, and advocating for adoption across teams. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Experience with the fintech, legaltech or SaaS products. This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead the payments platform strategy and execution to build scalable, secure, and extensible payment solutions across products, collaborating with engineering and cross-functional teams. | 7-10 years in technical product management with payments platform experience, strong technical background, strategic vision, and ability to collaborate across teams. | It's a new day with a new opportunity at 8am! About the role: As the Principal Product Manager, Payments Platform at 8am, you will play a crucial role in ensuring the integration, scalability & configurability of our payments platform across product lines, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business and customer problems along with the broader product strategy & roadmap will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of 8am applications, product teams and our customers. Among your top priorities will be the expansion of surcharging capabilities, payment devices, and the augmentation of our bill pay solutions. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance. Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions. Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards. Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience. Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience. About you: Domain knowledge: Product experience in the payments and fintech industry. Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences. Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives. Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems. Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience. Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance. Adaptability: Thrive in a fast-paced environment and can pivot when needed. Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Requirements: 7-10 years of taking technical products to market, with experience setting strategy, launching and scaling payments platforms that prioritize security, usability, and service/feature adoption. Bachelor's degree in a directly related field, or equivalent practical experience. Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities. Experience in launching shared services/solutions in existing products. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead quality assurance testing and process improvements for a FinTech SaaS platform, mentoring junior engineers and collaborating across teams to ensure customer-focused software quality. | 3-7 years software quality engineering experience in SaaS, proficiency in Linux, Python scripting, cloud platforms, test automation, Agile methodologies, and strong communication skills. | It's a new day with a new opportunity at 8am! About the role: We are seeking an experienced Senior Quality Engineer to join our Quality Engineering team at 8am. In this role, you will serve as a customer advocate and quality champion for your embedded scrum team, ensuring the functionality, reliability, performance, and user experience of our FinTech/Back-End SaaS platform through comprehensive testing strategies and collaborative engineering practices. At 8am, Quality is not a phase—it's a mindset woven into every conversation, decision, and line of code. As a senior member of the team, you'll leverage your deep testing expertise to drive quality improvements that impact not just your immediate team but the broader engineering organization. You'll mentor junior engineers, contribute to process improvements, and take ownership of quality initiatives that protect and enhance our customers' experience. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Customer Advocacy & Technical Excellence Champion the customer experience at every stage of development, viewing deliverables through the customer's lens Design and execute comprehensive test strategies across UI, API, and database layers, ensuring they reflect real customer scenarios Speak up when features aren't complete enough to test or when quality concerns arise—even if it means slowing down Challenge requirements that don't serve customer needs and identify issues that could frustrate users before they reach production Write high-quality test cases that tell a story about customer interactions and maintain them through their entire lifecycle Identify and document defects with comprehensive root cause analysis, always including "how this affects the customer" assessments Drive continuous improvement in our Defect Leakage Rate (≤15% target), recognizing that every bug reaching production erodes customer trust Leadership & Execution Complete 90%+ of assigned tasks independently while providing guidance and mentorship to junior engineers Own quality initiatives and drive measurable improvements to QE processes and standards Create and lead test plan reviews using test management tools like TestRail or Qase, ensuring adherence to documented standards Engage with Product Owners and Product Management on feature feasibility, testability, and requirement clarification Become a Subject Matter Expert (SME) for specific technical areas or product components Track and report on Quality KPIs, with particular focus on Defect Leakage Rate—our primary customer-focused metric that measures bugs caught by QE versus those found by customers Collaborate with SDET team/Developers on determining what tests are high value for automation, and ensuring that test automation operates as expected, owning automated test execution. It is expected that the engineer in this role will proactively communicate any feature changes that may break existing automation to SDET team/Developers to resolve via ticketing system, and remove those tests from running prior to failures. Dev owns automation on some teams, SDET team on others Technical Proficiency Demonstrate proficient to advanced networking and Linux skills, utilizing command-line tools across common distributions Leverage Python scripting for assisting with test automation tasks as necessary (Dedicated SDET team owns framework and most automation tasks). Willingness to learn basic Python scripting if not previously leveraged Validate services deployed on AWS and other cloud platforms, managing test environments and cloud resources efficiently Basic understanding of security and performance testing Collaboration & Communication Work effectively within scrum team, and across them when user features span teams, contributing meaningfully to technical discussions Translate technical issues into customer experience impacts for both technical and non-technical stakeholders Provide timely, helpful feedback to peers and junior engineers through code reviews and test case audits Actively contribute to team knowledge sharing through documentation and presentations Participate in all Agile ceremonies with a focus on quality advocacy About you: 3-7 years of experience in software quality engineering, preferably in SaaS environments Strong demonstrated proficiency in Linux distributions and CLI-based testing, including log file analysis, and other troubleshooting tasks Experience with AWS or other major cloud platforms Basic Python/Shell (or similar) scripting knowledge with ability to edit existing scripts and create new automation Advanced skills with UI, API, and SQL testing methodologies Familiarity with test management tools such as TestRail or Qase Demonstrated experience leveraging Version Control Systems with a focus on Github and Bitbucket Experience with testing tools: Jira, Sentry, DataDog Understanding of containerization, Kubernetes, and CI/CD pipelines (Jenkins, CircleCI) Strong understanding of Agile/Scrum methodologies Proven track record of mentoring junior engineers and contributing to process improvements Excellent analytical and problem-solving abilities Strong communication skills with ability to present to both technical and non-technical stakeholders Most importantly: The courage to be vocal about quality concerns and testing impediments This position is preferably based in Austin, Texas. Nice to Have: Experience testing FinTech, payments, or SaaS products in regulated industries (i.e. PCI-compliant) Previous experience testing products using event-driven architecture using message queues (i.e. Kafka, RabbitMQ) Knowledge of basic nonfunctional testing (security, performance, accessibility) Experience with microservices architectures and distributed systems Certifications such as ISTQB or CSTE Familiarity with AI-assisted testing tools and leveraging LLMs as a productivity boosting tool Experience evaluating and implementing new QE tools and processes Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead and execute integrated communications strategy, manage media relations, oversee corporate communications including crisis management, and build and mentor a communications team. | 15+ years in communications/public relations with senior leadership experience in high-growth technology or PR agency, strong strategic and crisis communication skills, and preferably private equity or venture-funded environment experience. | It's a new day with a new opportunity at 8am! About the role: We are seeking an ambitious and experienced Vice President, Communications to join our leadership team. Reporting directly to the CMO, the VP, Communications will be responsible for defining and executing a comprehensive, integrated communications strategy that amplifies our brand, strengthens our market leadership, and supports our business objectives. The ideal candidate has a proven track record of scaling communications at a high-growth technology company and is adept at navigating the unique landscape of an equity-backed venture. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do Strategic Communications and Brand Narrative • Develop and execute a strategic communications plan that drives brand awareness, enhances the 8am reputation, and supports business goals. • Serve as a key advisor to the executive team, providing strategic counsel on all external and internal communications matters. • Craft and maintain a compelling company narrative that resonates with legal professionals, industry experts, customers, employees, and investors. • Partner with marketing and product teams to align messaging and maximize the impact of all communication efforts. Media and Public Relations • Lead proactive and reactive media relations, cultivating strong relationships with top-tier business, legal, and technology journalists and industry analysts. • Lead thought leadership initiatives for executive leadership team, securing speaking opportunities, media interviews, OpEds, and awards to position the company as a leader in technology. • Manage the creation and distribution of all external communications, including press releases, media kits, and company statements. Corporate Communications • Manage corporate communications related to private equity involvement, acquisitions, and other significant company news. • Protect and manage the company's reputation by developing and implementing robust crisis communication strategies. Team Leadership and Management • Build, lead, and mentor a high-performing communications team. • Manage relationships with external public relations agencies and contractors. • Establish key performance metrics to measure the effectiveness of all communications initiatives. What you'll bring • 15+ years of experience in communications and public relations, with significant experience in a high-growth technology company or PR agency setting. Proven experience in a senior leadership role, preferably within a private equity-backed or venture-funded environment. • Deep understanding of the technology category and a passion for innovations that transforms industries. • Exceptional written, verbal, and interpersonal communication skills. • Demonstrated success building and scaling a communications function. • Strong crisis management and reputation management experience. • Ability to think strategically and translate complex concepts into clear, compelling messages. • Excellent judgment, prioritization skills, high emotional intelligence, and the ability to build strong relationships with stakeholders at all levels. • B2B or legal tech experience preferred. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement-values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here's how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don't just offer benefits-we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Manage sponsorship agreements and optimize programmatic advertising campaigns. Collaborate with cross-functional teams to ensure effective campaign execution and performance analysis. | 5+ years of experience in performance marketing with a focus on B2B tech or SaaS. Strong analytical skills and hands-on experience with various marketing platforms are essential. | It's a new day with a new opportunity at 8am! About the role: We’re seeking a Sr. Performance Marketing Specialist to join our Performance Marketing team. This role will be a key driver in scaling our paid media programs, with a strong emphasis on direct media buying, managing sponsorships with industry partners, and programmatic advertising. You’ll also contribute to other performance channels such as paid search, paid social, pay-per-lead, and affiliate marketing. This is a hands-on role ideal for someone who thrives in B2B tech and SaaS environments, understands complex buyer journeys, and can craft and optimize campaigns that deliver measurable business impact. You’ll work closely with cross-functional teams—including content, product marketing, analytics, and sales—to ensure our campaigns reach the right audience with the right message at the right time. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Manage sponsorship agreements with key industry partners to maximize brand visibility, engagement, and lead generation. Plan, execute, and optimize programmatic advertising campaigns across display, video, and native formats. Support paid search, paid social, affiliate, and other performance marketing programs to drive MQL/SQL generation and brand-building efforts. Collaborate with creative teams to develop compelling ad creative and landing pages optimized for conversions. Monitor performance metrics, analyze campaign data, and provide actionable insights to improve ROI and CPA. Manage budgets effectively, ensuring spend is optimized and forecasted accurately. Stay ahead of industry trends, new platforms, and competitive activity to identify new growth opportunities. Partner with analytics teams to develop reporting dashboards and track performance against KPIs. About you: 5+ years of experience in performance marketing, with at least 2+ years in direct media buying and programmatic advertising. Proven track record in managing B2B tech or SaaS paid media campaigns. Strong understanding of the full-funnel buyer journey and how to tailor media strategies for awareness, consideration, and conversion. Hands-on experience with: Direct buys with industry media partners. Programmatic platforms (e.g., DV360, The Trade Desk). Paid search (Google Ads, Microsoft Ads) a strong plus. Paid social (LinkedIn Ads, Meta Ads, Reddit Ads) a strong plus. Strong analytical skills, comfortable working with data to understand what marketing programs are influencing performance by utilizing multi-touch attribution insights. Excellent negotiation, project management, and organizational skills. Familiarity with marketing automation tools (e.g., Marketo) and CRM systems (Salesforce preferred). Ability to work cross-functionally and thrive in a fast-paced, high-growth environment. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Preffered Experience in the legal tech or professional services vertical. Familiarity with additional marketing tools (e.g., Qualified, Userled, Clay). Knowledge of SEO/AEO best practices to complement paid media efforts. Based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Conduct qualitative user research independently, collaborate with product teams to identify research goals, communicate findings, and influence product strategy focused on accounting products. | 5-8 years of qualitative user research experience, strong storytelling skills, proficiency with research tools, experience in B2B or fintech SaaS products, preferably based in Austin, TX. | It's a new day with a new opportunity at 8am! About the role: As a senior user researcher, you'll independently conduct research for our accounting products, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Conduct generative and evaluative research across product experiences with methodological rigor. Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines. Create compelling presentations and reports to communicate learnings and recommendations. Develop a deep understanding of user needs and pain points in accounting, acting as the voice of the user. Identify strategic opportunities that address user needs and create business value. About you: 5-8 years industry experience where you conducted qualitative user research. Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes. Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders. Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.) Experience with B2B, accounting, fintech, or SaaS products. This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Perform advanced data transformations, analyze financial and operational data, develop visualizations, and present actionable insights to stakeholders. | Bachelor’s degree or equivalent experience, 4+ years in finance technology or payment processing, 2+ years in B2B SaaS, advanced SQL and Excel skills, Python and BI tool experience, strong communication and teamwork. | It's a new day with a new opportunity at 8am! About the role: The Data Analytics team is seeking a Senior Data Analyst with a strong quantitative background to drive financial and operational insights to support FP&A, Accounting, and Partnerships. This role requires a strong understanding of B2B SaaS and payment processing, capable of performing advanced data transformations in SQL and Python. The ideal candidate will be a proactive, inquisitive self-starter who can take data through the entire data lifecycle, from collection and analysis to presenting findings and recommendations to stakeholders. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Perform ad hoc analysis to determine underlying trends and causes that are impacting transaction volume across the AffiniPay ecosystem • Work with Data Engineering and Finance to automate subscription and payment processing data transformations • Work with Finance and Accounting to determine root cause for changes in payment margins, ARR, and other financial metrics • Manage all steps of the data lifecycle (Collection, measurement, analysis, interpretation, presentation), provide qualitative and quantitative analysis and be able to present findings to stakeholders along with recommendations supported by rigorous analysis and statistics. • Translate and summarize data into formats that help stakeholders make decisions quickly • Develop rich, interactive visualizations to help stakeholders understand their area of the business and make data-driven decisions • Work with Finance & Partnerships to calculate royalties for AffiniPay’s partner and affinity network • Analyze historical data, define best practices, and identify opportunities for optimization. • Gather Data from Internal and External Sources as needed to provide the full view of problems or opportunities • Explore the data and discover patterns, meaningful relationships, anomalies and trends. • Handle multiple projects and meet deliverables About you: • You have a Bachelor’s degree, preferably in a Quantitative field (Statistics, Business, Computer Science, Engineering) or equivalent experience • You can perform advanced data transformations in SQL and Excel • You are experienced using a BI or visualization software (ex. Tableau, Looker, Domo, etc.) • You are experienced in transforming, analyzing, and visualizing data in Python • 4+ years experience in banking, payment processing, or other finance technology • 2+ Experience in B2B SaaS software or other subscription-based businesses • You are a team player with a positive and can-do attitude, excellent interpersonal skills, inquisitive, self-starter, energetic and striving in a fast-moving environment. • You have strong communication skills, written and verbal; ability to present data and its implications in a clear, concise manner; balancing technical and business perspectives. • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. • This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. Original job Data Analyst/ Level 4 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Manage and contribute hands-on to AI-powered feature development, collaborate with product and data teams, and deploy scalable AI services. | 5+ years software engineering experience with strong Python skills, AI/LLM experience, AWS cloud knowledge, and SaaS background. | It's a new day with a new opportunity at 8am! About the role: 8am is looking for a very hands-on Software Engineering Manager to join our team of seasoned AI engineers who are delivering on the roadmap of AI features to enhance and expand our 8am suite of products. In this role, you will manage the team while working on the codebase to design and build AI-powered features that delight our customers, create new capabilities, and strengthen our platform. You will collaborate with engineers, product managers, and data scientists to bring cutting-edge AI into production, ensuring it drives meaningful business and customer outcomes. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Collaborate with product managers and stakeholders to translate business problems into AI-driven solutions. • Design, implement, and integrate AI features into existing 8am products. • Partner with the Data team to ensure the right data is collected, enriched, prepared, and staged for AI consumption and use. • Build and evaluate AI-powered services, from customer-facing prototypes to general availability to all our customers. • Develop tools and infrastructure to support reliable, scalable, and secure AI deployment. • Work with our cloud operations team to deploy AI features, monitor their impact, and continuously improve them. About you: • 5+ years of professional software engineering experience, ideally in full stack SaaS application development or backend. • Proven track record of building and deploying production-ready AI services. • Hands-on experience with LLM frameworks, platforms and related tooling. • Strong Python development skills and familiarity with data manipulation and evaluation workflows. • Experience building scalable data infrastructure and integrating models into broader SaaS systems. • Experience working in AWS cloud environments and with modern DevOps practices. • Deep curiosity andengineer's mindset - you enjoy experimenting, testing, and shipping working solutions. Nice to have (Preferred) • Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. • Experience fine-tuning and optimizing Large Language Models (LLMs). • Experience integrating AI into streaming or real-time data flows. • Background in Natural Language Processing (NLP). • Exposure to fintech or the legal industry. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement-values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here's how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close. Build trusted relationships that go beyond the first sale, earning repeat business and customer loyalty. | 1+ years of consultative, B2B sales experience with closing experience is required, preferably in SaaS. Candidates should have excellent communication skills and a passion for sales. | It's a new day with a new opportunity at 8am! Join the 8am™ (formerly AffiniPay) SMB Sales Team! We’re hiring Account Executives to bring our product suite to small and mid-sized law firms. You’ll own prospecting, product demos, and closing new business - driving growth and winning new logos. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What You’ll Do Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close, with support from marketing and XDR Build a comprehensive understanding of our software solutions and competitive landscape (strengths, weaknesses, benefits) to best position these products in the market Empower our customers by connecting our value proposition directly to customer ROI Build trusted relationships that go beyond the first sale - earning repeat business, referrals, and customer loyalty by understanding what matters most to your clients About You 1+ years of consultative, B2B sales w/ closing experience (SaaS experience preferred) Ability to cold call prospects and convert conversations into pipeline opportunities Excellent written and verbal communication skills Passion for sales and a self-driven sense of motivation The ability to act as a consultant and get prospects to think differently about their business Attention to detail & ability to thrive in a growing environment Ideally located in one of our hub locations: Austin, TX (HQ), San Diego, Vancouver, Denver or Toronto! Additional Information If you live near one of our offices in either San Diego or Austin - we work in a hybrid capacity! Additional Information: Estimated on-target earnings (OTE): $130,000–$140,000. This role includes uncapped commission, giving you the opportunity to exceed your earnings potential based on performance. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. This position is non-exempt and eligible for overtime. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day. Security advisory Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Design and structure product content to help users complete tasks confidently, including conversational flows for various experiences. Collaborate with product teams to define content experiences and improve existing content systems. | Candidates should have 3-5+ years in content design or related fields, with a portfolio showcasing user-centered content work. A solid understanding of UX principles and strong writing skills are essential. | It's a new day with a new opportunity at 8am! About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Design for carity & conversation Write and structure product content—including microcopy, in-product messages, onboarding flows, error messages, and system notifications—that helps users complete tasks confidently. Design conversational flows for chat-based, voice-enabled, and agent-driven experiences, ensuring responses feel natural, trustworthy, and on-brand. Including, but not limited to, prompt creation that results in human-centric feedback and governance of content agents. Combined human-first and strategic AI thinking to optimize content for automation, personalization, and proactive system actions. Collaborate & iterate Partner with product designers, engineers, and researchers to define the content experience for features and capabilities, especially those involving AI decision-making or automation. Contribute to product discovery and usability testing by crafting and testing content variations for clarity and conversion. Give and receive constructive feedback in product prioritization and design critiques, helping improve overall problem clarity and product experience quality. Evolve our content systems Work with Brand Marketing and Product Marketing to use and evolve our voice, tone, and style guidelines, adapting them for AI-generated content. Document reusable conversational patterns, system prompts, and feedback loops for scalability and consistency. Collaborate on improving existing content components and adding new ones to the design system, with a focus on AI and agent-driven experiences. Focus on AI/automation impact Identify opportunities where AI and automation can reduce user effort, prevent errors, or anticipate needs—and help design the content to make those interactions seamless. Work with engineering to ensure AI-driven and automation-first responses meet usability, accessibility, transparency, as well as ethicaland brand standards. Help shape the user experience for emerging agentic workflows, where the system can take proactive, multi-step actions on behalf of the user. About you: 3–5+ years in content design, UX writing, or content strategy, ideally with experience in SaaS or complex digital products. A portfolio showcasing user-centered content work, including conversational or AI-driven experiences. Solid understanding of UX principles, accessibility best practices, and content design methodologies. Experience working closely with product designers, engineers, and researchers to shape the user experience. Strong writing skills—clear, concise, and adaptable to different tones and contexts. Familiarity with conversational UI design, large language models, and AI-assisted content creation. Comfortable balancing quick, tactical deliverables with contributions to long-term content systems. Bonus points: Experience in fintech, legaltech, or other regulated industries. Knowledge of prompt design, AI response tuning, or automation workflows. Background in service design or multi-modal experiences (e.g., voice, chat, in-app assistants). Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead the strategy, integration, scalability, and enhancement of the payments platform across product lines, ensuring security, usability, and customer-centric innovation. | 7-10 years in technical product management with payments platform experience, strong technical background, strategic vision, and ability to launch scalable payment solutions. | It's a new day with a new opportunity at 8am! About the role: As the Principal Product Manager, Payments Platform at AffiniPay, you will play a crucial role in ensuring the integration, scalability & configurability of our payments platform across product lines, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business, and customer problems, along with the broader product strategy & roadmap, will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of AffiniPay applications, product teams, and our customers. One of your top priorities will be the augmentation and standardization of payment methods (including mobile wallets) across product lines and the expansion of our bill pay solutions. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance. Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions. Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards. Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience. Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience. About you: Technical Expertise: A deep understanding of payment platform architecture. Domain knowledge: Product experience in the payments and fintech industry. Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences. Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives. Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems. Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience. Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance. Adaptability: Thrive in a fast-paced environment and can pivot when needed. Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Requirements: 7-10 years of taking technical products to market, with experience setting strategy, launching and scaling payments platforms that prioritize security, usability, and service/feature adoption. Bachelor's degree in a directly related field, or equivalent practical experience. Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities. Experience in launching shared services/solutions in existing products. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.