8am

Lead and optimize the customer onboarding process, manage a team, and collaborate cross-functionally to ensure customer success and retention. | 5+ years of leadership in customer onboarding, SaaS experience, strong communication, and operational skills. | It's a new day with a new opportunity at 8am! About the role: The Sr. Manager, Customer Onboarding provides amazing service that makes our customers love us. The best candidates are great customer relationship builders. This leadership role ensures a successful onboarding for new customers as they transition from previous practice management software to the 8am software platform. This is the most important phase of the customer lifecycle, and the Senior Manager of Customer Onboarding is responsible for establishing the solid foundation that drives customers’ future success. This position leads a team of Onboarding Managers, and works with Sales, Product, Engineering, and other teams to ensure customers are implemented and onboarded successfully, set up for long-term success, able to realize value quickly and become daily users of the 8am platform and value-added services. This is the ideal opportunity for motivated individuals who provide excellent customer service while maintaining an organized queue of internal tasks. Successful candidates have a passion for leading and helping others, operational agility, and a blend of technical and interpersonal skills. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Own the Onboarding KPI framework, aligning performance to customer retention, time-to-value, and long-term success outcomes. Standardize and scale the onboarding experience through clear processes, CRM data integrity, SLAs, and operational best practices. Serve as the strategic voice of the customer journey, partnering cross-functionally with Sales, Product, Engineering, and Operations to drive alignment and continuous improvement. Lead team development through structured training, mentorship, product mastery, and coaching to ensure high-quality service delivery. Oversee escalations and executive-level communications for complex or high-priority accounts, mitigating risk and protecting customer relationships. Champion a high-performance, values-driven culture while driving initiatives that improve efficiency, adoption, and customer advocacy. About you: 5+ years of leadership experience in customer onboarding, implementation, client success, or related post-sales functions BA/BS/BE degree required Proven ability to lead, influence, and drive change in cross-functional, fast-paced environments Exceptional customer relationship-building and communication skills (written and verbal) Strong analytical and problem-solving capabilities with sound judgment Highly organized with strong prioritization skills and consistent follow-through Passion for team development with a balance of operational, technical, and interpersonal strengths SaaS experience required; legal industry experience preferred Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Nice to have: Commercial mindset grounded in customer value Highly organized with excellent prioritization Experience with AI, automation, and delivering at scale Thrives in a fast-paced environment Additional Information The annual salary range for this position is $108,000 to $160,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Support and manage strategic customer accounts to ensure product adoption, satisfaction, and renewal. | 1-2+ years in customer-facing roles, strong communication, problem-solving skills, SaaS experience preferred. | It's a new day with a new opportunity at 8am! About the role: The Customer Success Specialist, Strategic Accounts plays a critical role in supporting the long-term success of our largest and most complex customers. Working alongside Customer Success Managers and cross-functional teams, this role ensures Strategic Accounts receive exceptional day-to-day support, proactive guidance, and high-quality customer experiences throughout their lifecycle. This position blends product expertise, problem-solving, operational excellence, and customer engagement to drive adoption, satisfaction, and value realization for some of our most high-impact customers. Specialists are trusted resources who help customers get the most out of 8am’s solutions while ensuring internal teams have accurate insights into account health, risks, and opportunities. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Provide proactive, high-touch support for Strategic Accounts, serving as a trusted point of contact to resolve product inquiries, coordinate issue resolution, and ensure timely, accurate communication with customers and internal teams. Build strong relationships with end users and admins by delivering exceptional customer experiences and acting as a customer advocate—capturing feedback, identifying trends, and escalating complex issues as needed. Drive product adoption and value by educating customers on features, best practices, and integrations, while supporting renewal readiness through healthy utilization and customer satisfaction. Collaborate cross-functionally with Customer Success, Product, and Engineering to share insights, support roadmap alignment, and improve customer resources and programs. Maintain operational excellence by documenting activity in Salesforce, tracking key account metrics, supporting reporting, and representing the 8am brand with professionalism in every interaction. About you: 1–2+ years in a customer-facing role such as Customer Success, Account Management, Support, or Business Development. Strong relationship-building skills with the ability to manage expectations and communicate clearly. Excellent problem-solving skills with the ability to analyze issues and identify root causes. Strong written and verbal communication skills. Highly adaptable and comfortable working in a dynamic and evolving environment. Ability to quickly learn and understand new technologies, workflows, and product features. Outstanding active listening, discovery, and customer service skills. Experience with SaaS platforms preferred; legal tech experience a plus. Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Additional Information The annual salary range for this position is $54,000 to $70,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education.. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead product strategy and execution for legal tech solutions, leveraging AI and automation to improve legal workflows, and collaborate with cross-functional teams. | Extensive experience in SaaS product management, strong understanding of AI, and ability to learn complex legal workflows quickly. | It's a new day with a new opportunity at 8am! About the role: We are seeking an exceptional Senior Product Manager to join 8am’s specialty legal practice management group. In this role, you will leverage artificial intelligence and automation to transform how attorneys in specialized practice areas such as Immigration and Personal Injury manage cases from initial client intake through resolution, delivering greater clarity, organization, and efficiency in their daily work. This is a strategic and hands-on role, ideal for someone who can quickly develop a strong understanding of specialty legal workflows and attorney pain points, even without a legal background, by partnering closely with domain experts and subject matter specialists while leading product strategy, customer discovery, and cross-functional collaboration. As Senior Product Manager, you will drive product strategy for specialty-focused capabilities, including workflow automation, deadline tracking, case management, document handling, and client collaboration tools. You will lead cross-functional teams within an empowered team model, working in a triad partnership with a UX Designer and Tech Lead to deliver solutions that maximize case outcomes while minimizing administrative burden. The ideal candidate is passionate about creating customer value, learns new domains quickly, and has a track record of delivering AI-powered solutions that improve how people work. Experience in legal tech, regulatory environments, or other compliance-heavy industries is a plus; however, a willingness to deeply engage with the specialty legal space and advocate for practitioners is essential. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Product Strategy & Leadership Develop a deep understanding of the specialty legal practice management market and the needs of attorneys, paralegals, and their clients. This includes research and quantitative data analysis to identify high-value opportunities that increase 8am's competitive advantage. Lead collaborative discovery with your design and engineering partners to gain a deep understanding of customers' pain points. These may include complex case type management, form preparation and filing, tracking deadlines and expirations, collecting documents from clients, and coordinating with external agencies and parties. You will co-own the identification of problems, shaping of solutions, and delivery of outcomes. Drive the strategy and vision for initiatives, defining business cases and ROI of automating routine processes, such as document intake, status tracking, deadline management, and client notifications. Leverage an understanding of bringing AI-powered solutions to market by partnering with the AI infrastructure team to align roadmaps. This includes intelligent intake, document extraction, and workflow automation assistance. Outcome-Driven Execution Drive continuous problem-solving through data analysis, user feedback, and outcome measurement that directly measure customer value and outcomes created, such as case cycle times, document processing time, and client satisfaction. Lead cross-functional alignment around outcomes, ensuring product success is measured, progress is tracked, and corrective action is taken to reach goals. Collaborate with Product Operations, Data Intelligence, and Analytics teams to establish proper measurement frameworks and dashboards. Champion customer empathy while making strategic trade-offs when business and customer priorities conflict. Cross-Functional Leadership & Influence Effectively influence, negotiate, and articulate strategy with stakeholders at all levels to build organizational alignment around your vision. Collaborate with Product Marketing and GTM teams to develop commercialization strategies that optimize business outcomes and enhance customer value across solo practitioners, boutique firms, and high-volume practices. Partner with Customer Success and GTM to drive adoption and change management, ensuring customers realize measurable efficiency gains and ROI from automated workflows. Leverage AI to accelerate discovery, validation, and delivery cycles across the product team. Understand and influence the 8am product vision and strategy across the organization. About you: 6-8+ years of product management experience in B2B SaaS environments, with a track record of taking complex products to market, including CRM management, CRM automation, and AI initiatives, in high-growth, scaling organizations. Demonstrated ability to learn complex domains quickly and become an effective advocate for users in specialized or technical fields. Experience in legal tech, regulatory technology, compliance software, or other industries with complex workflows and regulatory requirements is a plus. Strong experience in customer discovery methodologies, with demonstrated ability to synthesize qualitative and quantitative insights into actionable product strategies. Significant hands-on experience in discovering and delivering technology products collaboratively with UX designers and engineers. Proven experience leading cross-functional initiatives without formal authority, with the ability to influence and align senior stakeholders. Strategic mindset with the ability to identify, create, and deliver growth initiatives in ambiguous environments. Business acumen with the ability to build business cases and prioritize customer needs within a business context. Strong analytical and communication skills. You should be able to develop clear, testable hypotheses and communicate complex strategies clearly to technical and non-technical audiences. Experience with agile development methodologies and modern product tools (Jira, Confluence, Figma, analytics platforms). Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Preferred Qualifications: Experience in Legal B2B SaaS or legal technology products. Deep familiarity with specialty legal practice workflows, including case management, document preparation, compliance requirements, and agency or court interactions. Additional Information The annual salary range for this position is $140,000 to $160,000. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Assist the finance team with budgeting, forecasting, and financial reporting, providing analysis and insights to support strategic decision-making. | Proficiency in Excel, understanding of financial planning and accounting, and ability to analyze financial data and develop reports. | It's a new day with a new opportunity at 8am! About the role: 8am is looking for a Financial Analyst to assist the CFO with general finance initiatives, budgeting, forecasting, financial reporting, and analysis. The Financial Analyst will operate as part of a dynamic team directly assisting the CFO and other high level management with the aforementioned strategic initiatives, providing substantial opportunity for leadership experience and professional development. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Assist Finance Department with development of financial forecasts and budgets • Engage in the annual planning process and on-going quarterly forecasts • Prepare and analyze monthly financial and operating reports including but not limited to monthly operating statements, forecasts, and budget data. Assist in the preparation of monthly forecasts, annual budgets, and long range plans. • Assist in the development and production of monthly reports, providing regular updates on YTD, QTD and MTD performance to CFO. • Analyze current and past trends in key performance indicators including all areas of revenue, expenses, and capital expenditures. • Assist in development of quarterly reports that are distributed to 8am's member benefit programs and integrated partners. • Assist with the continued development of budgeting, financial forecasting, and operating plan • Support management team and department heads with analysis and reporting as needed • Provide financial analysis and reporting for recurring meetings related to projects and corporate financial performance • Increase productivity by developing automated applications and reports; coordinate information requirements • Develop financial models, conduct benchmarking and process analysis About you: • Highest standards of accuracy and attention to detail in a dynamic, multitasking environment • Solid knowledge of general accounting and financial planning • Able to work independently • Advanced proficiency in Excel • Highly analytical, detail oriented and strong business sense; proven ability to manage new ideas and creative solutions and demonstrated experience managing such mechanisms to an end result • Extensive database experience as well as working with BI tools such as Tableau Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Additional Information The pay range for this position is between $39.00 - $44.00 US per hour. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. This position is non-exempt and eligible for overtime. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent who share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow-up.

Conduct qualitative user research independently, collaborate with product teams to identify research goals, communicate findings, and influence product strategy focused on accounting products. | 5-8 years of qualitative user research experience, strong storytelling skills, proficiency with research tools, experience in B2B or fintech SaaS products, preferably based in Austin, TX. | It's a new day with a new opportunity at 8am! About the role: As a senior user researcher, you'll independently conduct research for our accounting products, collaborating cross-functionally to discover problems and deliver user-centered solutions that drive measurable impact. You'll work closely with product designers, product managers, engineers and key stakeholders to translate user insights into solutions that align both user needs and business objectives. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Conduct generative and evaluative research across product experiences with methodological rigor. Collaborate closely with product managers, designers, data analysts, and leaders to identify possible research goals and timelines. Create compelling presentations and reports to communicate learnings and recommendations. Develop a deep understanding of user needs and pain points in accounting, acting as the voice of the user. Identify strategic opportunities that address user needs and create business value. About you: 5-8 years industry experience where you conducted qualitative user research. Demonstrated track record of leading research projects with a focus on connecting your work to the broader business strategy and making progress against key outcomes. Strong storytelling and presentation skills to create artifacts and share research findings in ways that are tailored to and motivate cross-functional stakeholders. Proficiency in industry-standard tools (Figma, Zoom, UserTesting, Maze, Dovetail, Reduct, Qualtrics, etc.) Experience with B2B, accounting, fintech, or SaaS products. This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Perform advanced data transformations, analyze financial and operational data, develop visualizations, and present actionable insights to stakeholders. | Bachelor’s degree or equivalent experience, 4+ years in finance technology or payment processing, 2+ years in B2B SaaS, advanced SQL and Excel skills, Python and BI tool experience, strong communication and teamwork. | It's a new day with a new opportunity at 8am! About the role: The Data Analytics team is seeking a Senior Data Analyst with a strong quantitative background to drive financial and operational insights to support FP&A, Accounting, and Partnerships. This role requires a strong understanding of B2B SaaS and payment processing, capable of performing advanced data transformations in SQL and Python. The ideal candidate will be a proactive, inquisitive self-starter who can take data through the entire data lifecycle, from collection and analysis to presenting findings and recommendations to stakeholders. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Perform ad hoc analysis to determine underlying trends and causes that are impacting transaction volume across the AffiniPay ecosystem • Work with Data Engineering and Finance to automate subscription and payment processing data transformations • Work with Finance and Accounting to determine root cause for changes in payment margins, ARR, and other financial metrics • Manage all steps of the data lifecycle (Collection, measurement, analysis, interpretation, presentation), provide qualitative and quantitative analysis and be able to present findings to stakeholders along with recommendations supported by rigorous analysis and statistics. • Translate and summarize data into formats that help stakeholders make decisions quickly • Develop rich, interactive visualizations to help stakeholders understand their area of the business and make data-driven decisions • Work with Finance & Partnerships to calculate royalties for AffiniPay’s partner and affinity network • Analyze historical data, define best practices, and identify opportunities for optimization. • Gather Data from Internal and External Sources as needed to provide the full view of problems or opportunities • Explore the data and discover patterns, meaningful relationships, anomalies and trends. • Handle multiple projects and meet deliverables About you: • You have a Bachelor’s degree, preferably in a Quantitative field (Statistics, Business, Computer Science, Engineering) or equivalent experience • You can perform advanced data transformations in SQL and Excel • You are experienced using a BI or visualization software (ex. Tableau, Looker, Domo, etc.) • You are experienced in transforming, analyzing, and visualizing data in Python • 4+ years experience in banking, payment processing, or other finance technology • 2+ Experience in B2B SaaS software or other subscription-based businesses • You are a team player with a positive and can-do attitude, excellent interpersonal skills, inquisitive, self-starter, energetic and striving in a fast-moving environment. • You have strong communication skills, written and verbal; ability to present data and its implications in a clear, concise manner; balancing technical and business perspectives. • Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. • This position is preferably based in Austin, Texas. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. Original job Data Analyst/ Level 4 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Manage and contribute hands-on to AI-powered feature development, collaborate with product and data teams, and deploy scalable AI services. | 5+ years software engineering experience with strong Python skills, AI/LLM experience, AWS cloud knowledge, and SaaS background. | It's a new day with a new opportunity at 8am! About the role: 8am is looking for a very hands-on Software Engineering Manager to join our team of seasoned AI engineers who are delivering on the roadmap of AI features to enhance and expand our 8am suite of products. In this role, you will manage the team while working on the codebase to design and build AI-powered features that delight our customers, create new capabilities, and strengthen our platform. You will collaborate with engineers, product managers, and data scientists to bring cutting-edge AI into production, ensuring it drives meaningful business and customer outcomes. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000's fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: • Collaborate with product managers and stakeholders to translate business problems into AI-driven solutions. • Design, implement, and integrate AI features into existing 8am products. • Partner with the Data team to ensure the right data is collected, enriched, prepared, and staged for AI consumption and use. • Build and evaluate AI-powered services, from customer-facing prototypes to general availability to all our customers. • Develop tools and infrastructure to support reliable, scalable, and secure AI deployment. • Work with our cloud operations team to deploy AI features, monitor their impact, and continuously improve them. About you: • 5+ years of professional software engineering experience, ideally in full stack SaaS application development or backend. • Proven track record of building and deploying production-ready AI services. • Hands-on experience with LLM frameworks, platforms and related tooling. • Strong Python development skills and familiarity with data manipulation and evaluation workflows. • Experience building scalable data infrastructure and integrating models into broader SaaS systems. • Experience working in AWS cloud environments and with modern DevOps practices. • Deep curiosity andengineer's mindset - you enjoy experimenting, testing, and shipping working solutions. Nice to have (Preferred) • Bachelor's degree or higher in Computer Science, Engineering, or a related technical field. • Experience fine-tuning and optimizing Large Language Models (LLMs). • Experience integrating AI into streaming or real-time data flows. • Background in Natural Language Processing (NLP). • Exposure to fintech or the legal industry. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement-values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here's how we support our 8Team: • Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. • Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. • Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. • Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. • Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. • Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). • Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don't just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close. Build trusted relationships that go beyond the first sale, earning repeat business and customer loyalty. | 1+ years of consultative, B2B sales experience with closing experience is required, preferably in SaaS. Candidates should have excellent communication skills and a passion for sales. | It's a new day with a new opportunity at 8am! Join the 8am™ (formerly AffiniPay) SMB Sales Team! We’re hiring Account Executives to bring our product suite to small and mid-sized law firms. You’ll own prospecting, product demos, and closing new business - driving growth and winning new logos. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What You’ll Do Own the full sales cycle from outbound prospecting and product demos to deal negotiation and close, with support from marketing and XDR Build a comprehensive understanding of our software solutions and competitive landscape (strengths, weaknesses, benefits) to best position these products in the market Empower our customers by connecting our value proposition directly to customer ROI Build trusted relationships that go beyond the first sale - earning repeat business, referrals, and customer loyalty by understanding what matters most to your clients About You 1+ years of consultative, B2B sales w/ closing experience (SaaS experience preferred) Ability to cold call prospects and convert conversations into pipeline opportunities Excellent written and verbal communication skills Passion for sales and a self-driven sense of motivation The ability to act as a consultant and get prospects to think differently about their business Attention to detail & ability to thrive in a growing environment Ideally located in one of our hub locations: Austin, TX (HQ), San Diego, Vancouver, Denver or Toronto! Additional Information If you live near one of our offices in either San Diego or Austin - we work in a hybrid capacity! Additional Information: Estimated on-target earnings (OTE): $130,000–$140,000. This role includes uncapped commission, giving you the opportunity to exceed your earnings potential based on performance. The salary range for performing this role outside of the US / Austin / California may differ. 8am is committed to offering competitive, fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge, skills, experience and education. This position is non-exempt and eligible for overtime. Why 8am At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day. Security advisory Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Design and structure product content to help users complete tasks confidently, including conversational flows for various experiences. Collaborate with product teams to define content experiences and improve existing content systems. | Candidates should have 3-5+ years in content design or related fields, with a portfolio showcasing user-centered content work. A solid understanding of UX principles and strong writing skills are essential. | It's a new day with a new opportunity at 8am! About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Design for carity & conversation Write and structure product content—including microcopy, in-product messages, onboarding flows, error messages, and system notifications—that helps users complete tasks confidently. Design conversational flows for chat-based, voice-enabled, and agent-driven experiences, ensuring responses feel natural, trustworthy, and on-brand. Including, but not limited to, prompt creation that results in human-centric feedback and governance of content agents. Combined human-first and strategic AI thinking to optimize content for automation, personalization, and proactive system actions. Collaborate & iterate Partner with product designers, engineers, and researchers to define the content experience for features and capabilities, especially those involving AI decision-making or automation. Contribute to product discovery and usability testing by crafting and testing content variations for clarity and conversion. Give and receive constructive feedback in product prioritization and design critiques, helping improve overall problem clarity and product experience quality. Evolve our content systems Work with Brand Marketing and Product Marketing to use and evolve our voice, tone, and style guidelines, adapting them for AI-generated content. Document reusable conversational patterns, system prompts, and feedback loops for scalability and consistency. Collaborate on improving existing content components and adding new ones to the design system, with a focus on AI and agent-driven experiences. Focus on AI/automation impact Identify opportunities where AI and automation can reduce user effort, prevent errors, or anticipate needs—and help design the content to make those interactions seamless. Work with engineering to ensure AI-driven and automation-first responses meet usability, accessibility, transparency, as well as ethicaland brand standards. Help shape the user experience for emerging agentic workflows, where the system can take proactive, multi-step actions on behalf of the user. About you: 3–5+ years in content design, UX writing, or content strategy, ideally with experience in SaaS or complex digital products. A portfolio showcasing user-centered content work, including conversational or AI-driven experiences. Solid understanding of UX principles, accessibility best practices, and content design methodologies. Experience working closely with product designers, engineers, and researchers to shape the user experience. Strong writing skills—clear, concise, and adaptable to different tones and contexts. Familiarity with conversational UI design, large language models, and AI-assisted content creation. Comfortable balancing quick, tactical deliverables with contributions to long-term content systems. Bonus points: Experience in fintech, legaltech, or other regulated industries. Knowledge of prompt design, AI response tuning, or automation workflows. Background in service design or multi-modal experiences (e.g., voice, chat, in-app assistants). Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits - we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.

Lead the strategy, integration, scalability, and enhancement of the payments platform across product lines, ensuring security, usability, and customer-centric innovation. | 7-10 years in technical product management with payments platform experience, strong technical background, strategic vision, and ability to launch scalable payment solutions. | It's a new day with a new opportunity at 8am! About the role: As the Principal Product Manager, Payments Platform at AffiniPay, you will play a crucial role in ensuring the integration, scalability & configurability of our payments platform across product lines, including existing products and future products that are 0-1 or acquired via M&A. Your deep understanding of technical, business, and customer problems, along with the broader product strategy & roadmap, will allow you to identify opportunities for the platform team to build scalable and extensible systems that can meet the evolving needs of AffiniPay applications, product teams, and our customers. One of your top priorities will be the augmentation and standardization of payment methods (including mobile wallets) across product lines and the expansion of our bill pay solutions. About us: At 8am, our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted, innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations, ensure compliance, and fuel profitable growth, so they can focus on their clients and do more of the work that matters. Founded in 2005, 8am™ (formerly AffiniPay) is the professional business platform built to help legal, accounting, and other client-focused professionals run stronger, more profitable businesses. Today, more than 250,000 professionals across the U.S. trust 8am to help them work smarter, serve clients better, and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! What you'll do: Leverage a strong technical aptitude and deep domain knowledge of the payments industry to collaborate with engineering teams to build a shared vision & roadmap for our payments platform, considering business goals, technical challenges, customer problems, user impact, implementation cost, and security/compliance. Uncover, prioritize, implement, and optimize services, tools & infrastructure in the payments platform to deliver exceptional value to our applications & customers and ensure ease of integration, scalability, and customization across all of our software solutions. Work closely with security and compliance teams to ensure all solutions meet regulatory and industry standards. Conduct discovery efforts, and analyze qualitative and quantitative data to inform decision-making and iterate on solutions, driving measurable improvements in performance, efficiency of development, cross-sell, account security, and user experience. Work closely with cross-functional stakeholders such as product marketing and finance to establish pricing and GTM strategy for new payments functionality Roll up your sleeves and dig into the technical details while obsessing over a simple, intuitive customer experience. About you: Technical Expertise: A deep understanding of payment platform architecture. Domain knowledge: Product experience in the payments and fintech industry. Collaborative Approach: Ability to partner across technical and non-technical teams and simplify complex technical concepts for diverse audiences. Strategic Vision: Ability to set and articulate a clear vision and strategy for platform and identity initiatives. Business Acumen: You are extremely comfortable prioritizing customer needs in the context of business objectives Problem Solver: Strong analytical skills and a data-driven approach to solving complex problems. Customer Focus: Deep empathy for users and commitment to enhancing their journey and experience. Security Mindset: Proactive in identifying and addressing security needs to protect user data and ensure compliance. Adaptability: Thrive in a fast-paced environment and can pivot when needed. Innovative Thinker: Excitement for bringing creative ideas to life and driving technical innovation Demonstrated experience leveraging AI tools and technologies to improve workflows, enhance decision-making, or drive innovation. Requirements: 7-10 years of taking technical products to market, with experience setting strategy, launching and scaling payments platforms that prioritize security, usability, and service/feature adoption. Bachelor's degree in a directly related field, or equivalent practical experience. Strong technical background with the ability to understand and discuss architectural concepts, tradeoffs, and new opportunities. Experience in launching shared services/solutions in existing products. Why 8am: At 8am, our culture is shaped by the people who bring it to life every day. Together, we build a company rooted in continuous learning, genuine community, holistic wellness, and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart, Win Fast; Outshine Ordinary, and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative, inspiring, and empowering environment, every day. Here’s how we support our 8Team: Health Insurance Coverage: We offer our 8Team a variety of medical, dental, and vision plans, designed to fit your needs, including a 100% company-paid HDHP plan for employees. Financial perks: We offer a competitive compensation and benefits package including annual bonuses, equity options and 401(k) or RRSP if in Canada, with a company match for all team members. Time for what matters: Flexible Time Off, paid holidays, and a parental leave program for our new parents. Wellness: Wellness stipends, mental health support, and one-on-one nutrition coaching. Learning and Development: Continuous learning through 8am.edu, leadership programs, professional development funds, and individually focused talent development. Giving back to the communities around us: Participate in our charitable matching gift program, paid time off for volunteer service, and company-sponsored volunteer events (both local and virtually). Engagement: Virtual and in-person team-building events, quarterly award recognition through our Rise & Shine Award of Excellence Program, and our peer-to-peer appreciation platform. At 8am, we don’t just offer benefits—we create an environment where people can thrive, grow, and make a real impact every day. Diversity, equity & inclusion at 8am: At 8am, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. Security advisory: Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such, our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call, Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.