73 Strings

Own the operational delivery of managed data services, coordinate client data intake, manage workflows, and oversee platform operations to ensure SLA adherence. | 5+ years in data operations or managed services, experience with offshore teams, strong organizational and communication skills, and familiarity with data platforms and workflow systems. | OVERVIEW OF 73 STRINGS: 73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit. Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures. About The Role We are seeking a Data Operations Manager to own the delivery and operational execution of our managed data services for enterprise clients. In this role, you will be responsible for the day-to-day coordination of client data intake, document processing workflows, and platform operations, ensuring service levels, accuracy, and responsiveness are consistently met. You will act as the primary operational point of contact for clients, working closely with offshore delivery teams and internal stakeholders to ensure reliable, SLA-driven outcomes. The ideal candidate demonstrates proficiency in leveraging AI tools to automate workflows and optimize daily output. We value individuals who proactively integrate emerging technologies to enhance efficiency and deliver high quality results. Responsibilities Own the operational delivery of managed data services for assigned client accounts, ensuring accuracy, timeliness, and adherence to agreed service levels. Act as the primary client liaison for data operations, coordinating intake, prioritization, and processing with offshore delivery teams. Manage the inflow of client documents, including tracking volumes, prioritization, and handoff to processing queues. Define, monitor, and manage document SLAs, including turnaround times, escalation paths, and coverage expectations. Ensure document processing coverage during client business hours as required, coordinating workflows to meet client deadlines. Oversee platform operations, including queue management, workflow configuration, issue triage, and operational troubleshooting. Monitor operational performance metrics and proactively identify risks, bottlenecks, or service degradation. Partner with internal product and engineering teams to resolve platform issues and provide operational feedback to improve workflows and reliability. Maintain clear documentation, operational processes, and clientspecific runbooks to support scalable service delivery. Provide regular operational updates to clients, including service status, SLA performance, and issue resolution. Qualifications 5+ years of experience in data operations, managed services, platform operations, or client delivery within financial services, fintech, SaaS, or a related environment. Proven experience managing document driven workflows, service levels, and operational commitments for enterprise clients. Experience working with offshore or distributed delivery teams. Strong operational discipline with the ability to manage competing priorities and time sensitive client requirements. Comfort working within data platforms, operational tools, and workflow systems; advanced Excel proficiency preferred. Clear, professional communication skills with the ability to explain operational detail to client stakeholders. Highly organized, detail oriented, and proactive, with a strong sense of ownership and accountability.

Manage executive relationships, drive client adoption, and provide strategic insights for SaaS-based customer success. | Extensive experience in client-facing roles, strategic account management, and SaaS or financial services, with strong communication skills. | OVERVIEW OF 73 STRINGS: 73 Strings is an innovative platform providing comprehensive data extraction, monitoring, and valuation solutions for the private capital industry. The company's AI-powered platform streamlines middle-office processes for alternative investments, enabling seamless data structuring and standardization, monitoring, and fair value estimation at the click of a button. 73 Strings serves clients globally across various strategies, including Private Equity, Growth Equity, Venture Capital, Infrastructure and Private Credit. Our 2025 $55M Series B, the largest in the industry, was led by Goldman Sachs, with participation from Golub Capital and Hamilton Lane, with continued support from Blackstone, Fidelity International Strategic Ventures and Broadhaven Ventures. About The Role We are seeking a Client Success Manager to join our dynamic team of financial advisory experts, valuation professionals, and engineers. In this strategic role, you will own executive-level relationships with some of the largest private market firms, driving adoption and maximizing client value. You will act as a trusted advisor, leveraging deep industry knowledge and influencing product evolution at the intersection of AI and corporate finance. Responsibilities Serve as the primary executive relationship owner for strategic accounts, ensuring alignment with client business objectives. Lead strategic adoption initiatives, driving measurable ROI and long-term engagement. Conduct Executive Business Reviews (EBRs) and deliver actionable insights to senior stakeholders. Drive client usage and engagement through tailored training sessions, deep product knowledge, and best practice guidance. Ensure clients understand new features and their use cases to maximize platform value. Develop and execute client success strategies, including health monitoring, risk mitigation, and growth planning. Identify upsell and cross-sell opportunities and collaborate closely with the sales team to ensure seamless handoff and execution. Provide strategic feedback to product teams, shaping roadmap priorities based on client needs and market trends. Mentor junior team members and contribute to building scalable success frameworks. Represent 73 Strings at industry events and client workshops as a thought leader. Qualifications Graduate or post-graduate qualification with 5+ years of client-facing experience in financial services, private equity, investment banking, fintech, or SaaS. Proven track record of managing enterprise-level accounts and driving adoption of complex technology solutions. Familiarity with Private Equity and Private Credit valuation methodologies is nice to have, not required. Exceptional executive communication and presentation skills, with experience influencing C-suite stakeholders. Proficiency in MS Excel. Familiarity with CRM and success platforms. Self-starter with strategic thinking, leadership capabilities, and a passion for innovation.