469g Siemens Healthcare Diagnostics Inc.

Manage onsite service operations for a region or mega-lab, lead a team of service engineers/managers, ensure customer satisfaction, compliance, and continuous improvement. | 5-8 years field service or management experience in diagnostics or related industry, strong communication and customer service skills, ability to manage teams onsite, willingness to travel and work varied shifts. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit. Job Description This position may suit you best if you have: Prior experience in managing a dedicated onsite employee base Knowledge of the Diagnostics instrumentation or equivalent diagnostic industry experience. Working knowledge of large and complex laboratory workflows. Ability to articulate and explain value of Service Agreement offerings. Working knowledge of SAP or experience with equivalent enterprise service software solution. Key Responsibilities: This is an onsite Sr. Manager Position Responsibility for successful region, IDN and/or mega-lab service operations, while driving continuous improvements and overall responsibility for service performance. Acting as the customer liaison on most matters including troubleshooting, escalations, reporting, and general communications. Interprets customer demands/feedback and owns the solution. Demonstrating strong customer focus by listening to, recognizing and responding to customer input in an effective, timely and courteous manner. Direct management of a team of Customer Service Engineers and/or Customer Service Managers (role dependent). This includes performance management, staffing, and other administrative duties such as timekeeping. Developing schedules and assignments based upon customer need. Taking the lead in identifying an employee’s level of capability, providing on-the-job training, and recommending additional training. Ensure compliance with FDA Good Manufacturing Practices. Ensuring that all work is performed with a high level of quality and safety. Collaborating across the organization to ensure that customer demands are satisfied. Taking initiative as problems and opportunities arise by anticipating and meeting customer needs and company expectations. Must demonstrate excellent judgment in customer relations and in managing company resources. The successful candidate will have: BS/BA in related discipline or equivalent combination of education and experience. Minimum of 5-8 years’ previous field service and/or management experience preferred. Superior communication skills (written and verbal) and ability to effectively communicate with stakeholders at many levels within the organization. Proven track record of strong customer service skills as well as excellent communication skills. Ability to interface with customers, peers, internal support center employees in a positive and professional manner. Ability to work both individually and in an established team setting. Willingness and ability to travel domestically and internationally at times for training. Willingness and ability to work different shifts, on-call, nights and weekends (if applicable). Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The annual base pay for this position is: Min $133,900 - Max $200,900 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy (https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice) and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Drive sales growth and market share by educating healthcare providers on diagnostic tests, managing sales cycles, building customer relationships, and collaborating with cross-functional teams. | Minimum BA/BS degree, 2+ years commercial sales experience preferably in clinical diagnostics with physician interface, strong communication and negotiation skills, CRM and Microsoft Office proficiency, willingness to travel. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Your Role: A Clinical Sales Consultant promotes diagnostic tests to healthcare providers. They are responsible for driving sales growth and increasing market share by educating on assigned products and relevant disease states. You Will: Key to this position is the ability to drive sales by building and leveraging customer relationships to impact a variety of customer segments. Develop and implement business plan to achieve revenue targets and expand market share within the assigned diagnostic field. Educate customer on appropriate use, interpretation and ordering of Siemens’ diagnostic tests. Build and maintain strong customer relationships, including healthcare providers and industry opinion leaders. Deliver expert-level customer presentations on the customer value of the Siemens Healthineers novel assays, allergy, and plasma proteins. Ability to understand the language of the clinical customer, as well as the clinical space within they work, to position the clinical value of our novel solutions. Possess a deep understanding of Siemens clinical products and services, as well as relevant market trends and competitive landscapes. Manage the sales cycle from lead generation to close, utilizing Siemens’ customer relationship management tool to track and report on sales activities. Execute on demand generation campaigns to support the growth of key market segments by positioning the clinical relevance of the solutions we offer. Responsible for providing market and customer insights to Leadership through analysis of internal and external data sources and manage relationships with customers. Learn and leverage roles and responsibilities of the cross functional team, such as Commercial Sales, Marketing, Medical Affairs and Technical support to ensure customer needs are met and to drive successful outcomes. Travel within assigned territory to meet with customers, attend sales events and participate in training. Engage with Regional Manager on the development of programs and activities that will result in increased access to customers, as well as increased market share for Siemens’ segments. Previous experience in healthcare sales. Demonstrated management of analytical tools for funnel building, CRM and market insights to provide transparency to internal stakeholders and decision makers . Your Expertise: Minimum of BA/BS degree in business, marketing, or medical health sciences (medical technology, biology, clinical chemistry, etc.) 2+ years of experience in commercial organization and sales/marketing, preferably clinical diagnostics and with direct physician interface Strong communication, negotiation and interpersonal skills are essential, along with the ability to work independently and as part of a team Familiarity with CRM systems and proficiency with Microsoft Office suite Knowledge of the lab and competitive laboratory testing methodologies are a benefit Willing to travel within the assigned geography This role is based in the USA. This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law). #LI-BH1 Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The annual base pay for this position is: Min $93,600 - Max $140,400 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Lead and develop multiple sales teams across diagnostic portfolios, drive strategic sales execution, collaborate cross-functionally, optimize sales processes, and ensure compliance. | Bachelor’s degree plus 10+ years in diagnostics or medical device sales with 5+ years in leadership managing inside and field sales teams, strong knowledge of healthcare delivery systems, and proficiency in CRM and sales analytics. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. The Director of Sales – Assay, Toxicology, Service, and Syva is a strategic, field-based leadership role responsible for driving commercial success across multiple diagnostic portfolios. Reporting to the Vice President of North America Sales, Commercial Labs, this role leads both field-based and inside sales teams, ensuring alignment with marketing, field operations, and customer engagement strategies. This leader will oversee the performance and development of the Assay, Toxicology, and Service teams, along with the Syva field team, fostering a high-performance culture focused on revenue growth, customer satisfaction, and operational excellence. The Director will be accountable for delivering results across integrated delivery networks, hospital laboratories, regional reference labs, and physician office labs. Responsibilities: Lead and Develop Sales Teams: Provide strategic leadership and day-to-day management of both field-based and inside sales teams across the Assay, Toxicology, Service, and Syva portfolios. Foster a culture of accountability, collaboration, and continuous improvement. Drive Strategic Sales Execution: Develop and implement comprehensive sales strategies that align with organizational goals and drive revenue growth, market expansion, and customer satisfaction. Cross-Functional Collaboration: Partner with Field Sales, Marketing, Commercial Operations, and other key stakeholders to ensure alignment of go-to-market strategies and optimize customer engagement across channels. Talent Management: Recruit, onboard, and mentor sales professionals, building high-performing teams with strong product knowledge, consultative selling capabilities, and a customer-first mindset. Sales Process Optimization: Standardize and enhance sales processes, tools, and performance metrics to improve efficiency, forecasting accuracy, and pipeline management. Market Intelligence: Monitor industry trends, customer needs, and competitive dynamics to inform strategic decisions and identify new business opportunities. CRM and Reporting Excellence: Ensure accurate and timely pipeline management, forecasting, and reporting through CRM systems and data-driven insights. Compliance and Governance: Maintain adherence to Siemens Healthineers policies, ethical standards, and all applicable regulatory requirements. Key Leadership Qualities: Strategic Visionary – Able to translate business goals into actionable sales strategies that drive growth across diverse portfolios. Inspirational Leader – Motivates and empowers teams through clear communication, coaching, and recognition, fostering a culture of accountability and excellence. Collaborative Influencer – Develop and manage a strong collaborative environment within team as well as other partners with accountability towards solution-based approach and balancing the needs of customers with the financial goals of the company. Customer-Centric – Champions customer needs and satisfaction, ensuring solutions are tailored to meet evolving market demands. Data-Driven Decision Maker – Uses analytics and performance metrics to guide strategy, optimize team effectiveness, and identify growth opportunities. Change Agent – Leads through transformation with agility, resilience, and a continuous improvement mindset. This role is critical to Siemens Healthineers’ mission of pioneering breakthroughs in healthcare and requires a leader who thrives in a dynamic, matrixed environment. Qualifications: Bachelor’s degree in Business Administration, Marketing, Life Sciences, or a related discipline required; advanced degree (MBA or equivalent) strongly preferred. Minimum of 10 years of sales experience in diagnostics or medical device sales, including at least 5 years in a leadership role managing both inside and field-based sales teams. Demonstrated success in leading complex sales organizations, driving revenue growth, and executing strategic sales initiatives across diverse customer segments. In-depth knowledge of laboratory diagnostics and healthcare delivery systems, with a strong understanding of the commercial landscape across integrated delivery networks, hospital laboratories, reference labs, and physician office labs. Proven ability to build and lead high-performing, customer-centric teams through effective coaching, talent development, and performance management. Exceptional communication and interpersonal skills, with the ability to influence and collaborate across functions, geographies, and organizational levels. Proficiency in CRM platforms (e.g., Salesforce) and sales analytics tools, with a data-driven approach to forecasting, pipeline management, and performance optimization. Experience navigating matrixed environments and leading through change with agility, resilience, and strategic foresight. Strong commitment to ethical leadership, regulatory compliance, and continuous professional growth. Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The annual base pay for this position is: Min $124,800 - Max $187,200 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy (https://www.siemens-healthineers.com/careers/recruitment-application-privacy-notice) and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Manage customer implementations, training, troubleshooting, and retention for healthcare POC products with significant travel and project management duties. | Bachelor’s degree in biological science or related field, 4+ years healthcare experience with point of care testing, blood gas analyzer experience preferred, strong communication and organizational skills, and ability to travel extensively. | Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Responsible for: Implementation including verification/validation, training including train the trainer, troubleshooting, customer retention The Customer Success Manager is a field position based out of the Los Angeles, CA area to support California. This key role that supports our growing business by providing excellent customer support to increase, and maintain, customer loyalty that delivers continual product retention and customer feedback scores at or ahead of promoted classification. Your role: Support new and existing Siemens Healthineers customers with implementations, training, and troubleshooting. Work with customers to identify customer needs and requirements regarding training and verification/validation requirements. Develop and coordinate the customer training, implementation, and go-live plan to ensure customer implementation timelines are met. Act in project management capacity with customers for implementations, go-live installations and support of informatics / middleware connectivity with POC devices. Develop adoption strategies that focus on best practice change management and monitor the onboarding of customers (stakeholder engagement, change management, implementation plans) towards to increase the use of our Point of Care (POC) products Assist the customer in establishing & maintaining standardizations, standing orders and best practices post go-lives Identify and communicate potential “at risk” customers to the appropriate Siemens stakeholder. In partnership with the Account Executive, perform regular business reviews at required intervals including the assessment of error rates, reagent and consumable ordering, service contract management, customer satisfaction, potential unmet needs, improvement ideas, etc. with a view to further develop the partnership with the account. Communicate product update and improvement information to customers in accordance with regulatory, quality and compliance guidelines. Document all customer activities in the appropriate customer relationship management (CRM), Quality Management System (QMS) and/or other tools and processes in a timely and compliant manner as required Ensure that all detailed sales forecasting, training modules, and required reporting, including in all required internal quality and other tools and processes, are completed promptly and accurately. Your expertise: Bachelor’s degree or equivalent in a biological science, nursing, or respiratory therapy 4+ years of work history as a medical technologist, point of care coordinator, respiratory therapist, or nurse is preferred Point of care testing experience, either end user or oversight is required. Specific experience using Blood Gas Analyzers strongly preferred. Experience project management within a hospital or laboratory setting Outstanding oral, written and presentation communication skills that can be applied to customers, with the ability to present technical information in a clear and concise manner Ability to demonstrate strategic critical thinking and focused, executable decision making Highly organized, able to manage multiple tasks and projects simultaneously Must be able to travel throughout designated territory to customer sites and other business locations in the USA as required 70% travel within California required. Travel outside territory may be required based on business need Company car provided Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. To find out more about Siemens Healthineers businesses, please visit our company page here. The annual base pay for this position is: Min $95,300 - Max $143,000 Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time. Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination. Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status. California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here. Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.” Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started. Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.