3E

Build and maintain trusted relationships with enterprise customers to drive product adoption and ensure long-term retention. | Requires 2+ years of experience in Customer Success or Account Management, preferably within a SaaS or technology environment. | About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! About the Role At 3E, we help customers realize lasting value from the products and services they rely on every day. We’re looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business. In this role, you will partner closely with an Account Manager to help customers get the most from their investment in 3E solutions. You’ll serve as a trusted advisor, guiding customers toward stronger usage, deeper engagement, and better business outcomes, while also identifying potential risks, supporting renewal readiness, and uncovering opportunities to expand value over time. This is an excellent opportunity for someone who combines relationship-building skills with commercial awareness, enjoys working across multiple products, and is energized by helping customers succeed. What success looks like Success in this role means building strong, trusted relationships that lead to meaningful adoption, consistent engagement, and long-term retention. You will play a key role in helping customers realize value from 3E solutions while supporting your Account Manager in achieving renewal and growth goals. This includes increasing product usage across your accounts, maintaining a consistent and proactive engagement cadence, identifying and addressing risks before they impact retention, and ensuring customers view 3E as a strategic partner rather than just a vendor. What You'll Do Build trusted relationships with customer stakeholders across your assigned book of business Partner closely with your Account Manager to support renewals, retention, and growth opportunities Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively Execute customer success plans that align product value to each customer’s goals and priorities Conduct proactive outreach and regular customer meetings to maintain engagement and momentum Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals Develop and execute action plans to mitigate risk and improve customer outcomes Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery What Makes You a Great Fit 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role Experience in SaaS, technology, information services, or a similar environment Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders A customer-first mindset paired with strong business and commercial awareness Experience driving product adoption, engagement, and customer outcomes Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams Strong communication skills, with the ability to explain value clearly and confidently Comfort navigating ambiguity, shifting priorities, and a fast-paced environment Ability to learn multiple products and become a strong generalist across a broad solution set Preferred qualifications Experience supporting renewals, retention, or expansion within a recurring-revenue business Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence Experience using CRM and customer success tools such as Salesforce or similar platforms Exposure to environmental, regulatory, compliance, or other complex B2B software environments Experience supporting mid-market or enterprise customers Experience working with geographically distributed customers and traveling for onsite meetings Location and travel This role follows a remote work arrangement and must be based in Texas. Travel and requires 10–20% travel. Pay Transparency: The estimated On-Target Earnings (OTE = base salary + variable) for this role is $78,000 -$84,000. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant licenses/ qualifications. Each offer is determined based on individual strengths and relevant business considerations. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. Our US Benefits Include: - Health, dental, and vision insurance - Life insurance and disability coverage - Open PTO and parental leave - 401(k) plan with company matching - Employee assistance program - Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here Visit our Website or follow us on LinkedIn Privacy Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.

Lead a virtual Trust Engineering capability embedding scalable security and governance into AI products and platforms, partnering cross-functionally to automate trust mechanisms and drive operational excellence. | Bachelor's degree with 6+ years in security, infrastructure, or AI engineering and 2+ years leading engineers, with strong AI security understanding. | About 3E: 3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions. You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges. Join us and make an impact! At 3E, we're building the next generation of trusted AI. As AI transforms how software is developed, deployed, and used, we're reimagining security, not as a gatekeeper, but as an enabler of innovation. We're looking for an AI Security & Trust Engineering Manager to help operationalize trust across the company by partnering with Engineering, Product, Infrastructure, AI, and Compliance teams to embed scalable security, governance, and trust into the systems that power our business. Rather than leading through hierarchy, you'll lead through influence, building alignment, enabling teams, and creating automated, scalable solutions that make secure engineering the easiest path forward. This is a unique opportunity to shape enterprise AI governance and security practices, influence technology strategy across the organization, and work with emerging technologies that are redefining the future of AI. You'll become a trusted partner across our technology teams, helping improve operational efficiency, reduce manual work through automation, and strengthen our overall security and trust posture. If you're energized by solving complex problems, embracing emerging technologies, and helping organizations adopt AI responsibly and securely, we'd love to hear from you. What You'll Do As the AI Security & Trust Engineering Manager, you'll create and lead a virtual Trust Engineering capability across 3E. Working alongside Engineering, AI, Product, Infrastructure, Security, Compliance, Digital Workplace, HR, and Legal teams, you'll ensure trust becomes an integrated part of how we build—not an afterthought. You will: Lead cross-functional AI Security & Trust Engineering initiatives through influence, collaboration, and operational excellence. Translate security and trust strategy into clear execution plans, measurable outcomes, and shared ownership models. Partner with engineering teams to embed trust, security, and governance into AI-enabled products, platforms, and delivery workflows. Coach and mentor engineers on modern trust engineering practices, secure AI development, automation, continuous assurance, and scalable security controls. Replace manual processes with automated, repeatable, and resilient trust mechanisms. Drive operational excellence through documentation, reusable platforms, and engineering best practices. Establish meaningful metrics, operational feedback loops, and leading indicators that improve both security posture and engineering effectiveness. Help operationalize AI governance and customer trust initiatives across the organization. Influence stakeholders across multiple teams to remove friction, improve execution, and reduce organizational risk. What You'll Bring Required Qualifications Bachelor's degree in Computer Science, Engineering, Information Systems, Data Science, or equivalent practical experience. 6+ years of experience in security engineering, infrastructure engineering, platform engineering, AI engineering, cloud engineering, or related technical disciplines. 2+ years of experience leading, mentoring, or influencing engineers in matrixed or cross-functional environments. Strong understanding of modern trust engineering, AI security, automation, continuous assurance, system-enforced controls, and scalable risk reduction. Experience delivering complex technical initiatives by influencing stakeholders across multiple teams. Excellent communication, relationship-building, and stakeholder management skills. A passion for using AI to solve meaningful business problems—not simply as a productivity tool. Preferred Qualifications Experience building AI-enabled workflows, intelligent automation, AI agents, or enterprise AI platforms. Experience leading engineering initiatives within SaaS, cloud-native, platform, or highly automated environments. Background in infrastructure or platform engineering before moving into security. Experience supporting governance, compliance, or customer trust initiatives such as SOC 2, ISO 27001, or ISO 42001. Experience building engineering metrics, governance models, and operational frameworks that improve predictability and shared ownership. Industry certifications are welcome but not required. Our US Benefits Include: - Health, dental, and vision insurance - Life insurance and disability coverage - Open PTO and parental leave - 401(k) plan with company matching - Employee assistance program - Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness) 3E is currently authorized to hire in the following U.S. states: Alabama, Arizona, California (excluding Los Angeles), Colorado (excluding Denver), Connecticut, Delaware, District of Columbia, Florida, Georgia, Illinois (excluding Chicago), Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York (excluding New York City), North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, and Washington. Disclosures: 3E is committed to a diverse and inclusive work environment. 3E is an equal opportunity employer and does not discriminate based on any legally protected categories. For applicants who would like to request accommodation, please contact us here Visit our Website or follow us on LinkedIn Privacy Policy and Candidate Privacy Notice Agencies: 3E is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at 3E via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of 3E. No fee will be paid in the event the candidate is hired by 3E because of the referral or through other means.