312 Western Union, LLC

Lead architecture and technical evolution of a high-scale, mission-critical bill payments platform. | Requires 8+ years experience, strong Java/Spring Boot and AWS skills, microservices architecture, and leadership in technical direction. | Role Responsibilities As a Staff Software Engineer supporting the Global Bill Payments platform at Western Union, you are an Individual Contributor (IC) responsible for the architectural integrity and technical evolution of mission-critical systems. You will be a key technical leader shaping the architecture for future high-scale, mission-critical bill payments platform. You will combine deep hands-on engineering with architectural influence on design systems that are resilient, scalable, and built for global impact. This role offers the opportunity to drive technical direction, simplify complex legacy flows, and help build a modern, cloud-ready platform that supports customers across US and IST time zones. Lead the design and evolution of a simplified, high-performance, and globally scalable Bill Payments architecture Define and influence architectural decisions across services, APIs, data flows, and infrastructure strategy Design and implement microservices-based systems supporting high-volume, real-time financial transactions Partner with engineers, product managers, and business stakeholders across global teams to deliver end-to-end solutions Act as a trusted domain expert for Bill Payments, guiding technical direction and system evolution Improve system reliability, performance, and scalability through deep technical analysis and hands-on optimization Ensure architecture and implementations meet enterprise-grade standards for security, compliance, and resilience Translate complex business requirements into elegant, scalable, and maintainable technical solutions Champion engineering best practices including CI/CD, automated testing, and modern Agile delivery practices Contribute to strengthening engineering culture through collaboration, mentorship, and technical leadership Explore and evaluate emerging technologies, including AI-enabled development tools, to enhance engineering efficiency and system intelligence Role Requirements Bachelor’s degree in computer science or related field with 8+ years of experience, or master’s degree with 6+ years of experience Strong hands-on software engineering experience in Java/J2EE, frameworks such as Spring Boot, Strong hands-on experience with AWS, RDS, Postgres Deep expertise in computer science fundamentals including data structures, algorithms, OOP, and system design Proven experience designing and delivering distributed, microservices-based architectures at scale Strong experience with SQL databases, data modeling, and building reliable data-driven systems Hands-on experience building APIs, web services, and enterprise system integrations (XML/JSON) Solid experience with AWS cloud services and cloud‑native application design Strong experience with CI/CD pipelines, automated testing frameworks, and Test-Driven Development (TDD) Demonstrated ability to lead architecture design discussions and influence technical direction across teams Experience working in Agile environments with iterative, fast-paced delivery cycles Strong analytical and problem-solving skills with the ability to thrive in complex and ambiguous environments Experience collaborating across globally distributed engineering teams and time zones Ability to operate effectively as a hands-on engineer while driving architectural strategy in an IC role Strong communication skills with ability to influence and align technical and business stakeholders Hands-on experience using AI coding tools and agents to accelerate development Ability to write high-quality prompts and critically validate AI-generated output Judgment on where automation helps vs. where human expertise is required Advocates for developer productivity without compromising quality or safety Nice to have experience in financial services, payments, or highly regulated domains Nice to have experience with hybrid cloud architecture Nice to have exposure to AI platforms, prompt engineering, explainable AI, or applied AI in enterprise engineering workflows Nice to have experience modernizing monolithic or legacy systems into cloud-native, distributed architectures *Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position. Work Shift HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. Location: 11902 Burnet Rd., Suite 350, Austin, TX 78758 BENEFITS AND OTHER DETAILS Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your United States specific benefits include: Medical, Dental, Vision, and Life Insurance Tuition Assistance Program Employee Discount Program Parental Leave 401K Plan For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Salary The base salary range is $125,000 - $155,000 per year; total on-target earnings include a base salary and short-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies. Other Details As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Estimated Job Posting End Date: 06-01-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Lead and execute strategic internal and external communications across the Americas region to support business objectives and stakeholder engagement. | 10+ years in corporate communications with experience supporting senior leadership, internal communications, crisis communication, M&A messaging, and media relations. | Director of Communications, Americas Locations: Denver, Austin, Atlanta, Miami About the Role The Director of Communications for the Americas serves as the strategic communications partner to regional executive leadership. This role is responsible for leading internal and external communications across North America, Latin America, and the Caribbean, ensuring consistent and effective storytelling that supports regional business objectives. The Director will work closely with regional co‑leads, business partners, and global communications colleagues to develop communications strategies, manage high‑impact initiatives such as acquisitions, create strong media presence, and drive strong engagement among employees, customers and stakeholders in the region. Role Responsibilities Strategic Communications Leadership Serve as a trusted advisor to regional executive leadership, shaping communication strategies for major business initiatives and transformation efforts. Develop and execute a communications plan for the Americas that aligns with Western Union’s global narrative and commercial priorities. Executive & Internal Communications Draft and refine executive messaging, announcements, presentations, and region‑wide communications. Ensure clear, consistent, and engaging messaging to employees across diverse cultures and geographies. Support leadership visibility through regional town halls, regional events, and internal regional campaigns. M&A and Acquisition Communications Lead internal and external communications strategy for regional acquisitions and related milestones. Develop messaging, FAQs, press releases, and employee readiness materials to ensure alignment and clarity. Partner with legal, HR, product, and business teams to deliver coordinated communication plans. Media Relations & External Positioning Coordinate external media engagement for the Americas, including press releases, interviews, and local storytelling opportunities. Build strong relationships with regional media and act as a spokesperson when appropriate. Tailor enterprise messaging to reflect regional relevance and market needs. Cross‑Functional Partnership Work closely with regional co‑leads, marketing, legal, HR, and global communications to ensure alignment and consistency. Support major projects, campaigns, and initiatives that impact the Americas region. Role Requirements 10+ years of experience in corporate communications, regional communications, or related field. Experience supporting senior leadership teams, preferably in a global or matrixed organization. Strong understanding of communications needs across North and Latin America preferred. History of expertise in internal communications, crisis communication, M&A messaging, and media relations. Demonstrated ability in writing, editing, and strategic storytelling skills. Proven ability to manage complex projects and influence stakeholders at all levels. Work Shift HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. BENEFITS AND OTHER DETAILS Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your United States – Specific Benefits Include Flexible Time off Medical, Dental and Life Insurance Tuition Assistance Program Parental Leave One day volunteer time off $0 Money Transfer Fee Discount Code – Quarterly Recognition Program “Game Changers” Employee Discount Program Global Adoption Assistance Global Scholarship Awards Program Western Union Contribution to 401K For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. The on-target earnings range is $165,000-$185,000 per year, which includes a base salary. Actual salaries will vary based on candidates’ qualifications, skills, and competencies. Other Details We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-AA1 #LI-Hybrid Estimated Job Posting End Date: 05-25-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Lead global product strategy and delivery for consumer financial services with cross-functional collaboration and market research. | 5-7 years product management in consumer financial services or fintech with strong strategic, analytical, and leadership skills. | Role Responsibilities: As the lead for this product area, you will define and drive a globally scalable yet locally tailored strategy across lending, card, bill pay, and other financial services products. You’ll work closely with regional teams to adapt solutions to local market dynamics, optimize existing funnels, and deliver impactful, customer-centric experiences across diverse geographies. Define and own the product strategy across a 36-month time horizon, aligning with business goals and customer needs. Lead end-to-end product delivery efforts, from discovery and requirements definition to launch and post-launch optimization, with minimal oversight. Collaborate closely with UX design and engineering teams to bring innovative, customer-centric financial services experiences to life. Partner with external technology and financial institutions to ensure seamless integration, regulatory compliance, and operational readiness. Write clear, actionable product requirement documents and user stories that guide engineering, design, and operations teams. Drive cross-functional roadmap alignment across core business stakeholders, regional product leads, engineering, compliance, legal, marketing, and customer care teams. Collaborate with marketing and strategy teams to define go-to-market requirements, including awareness campaigns, in-product merchandising, engagement strategies, and pricing programs. Conduct market research to uncover unmet customer needs, jobs to be done, and barriers to adoption, with or without formal research support. Monitor product performance, gather feedback, and iterate to improve customer experience and business outcomes. Stay ahead of industry trends in digital financial services, lending, payments, and global consumer banking. Role Requirements: 5-7 years of product management experience in consumer financial services, fintech, or related domains. Proven success in developing and executing long-term product strategies across multiple product lines. T-shaped skill set: broad familiarity across lending, cards, payments, and digital banking, with deep expertise in at least one area. Strong understanding of financial product flows, compliance, and partner integrations. Experience building global experiences on top of APIs and optimizing funnels through customer-centric design. Excellent communication and stakeholder management skills, including experience working with external partners. Analytical mindset with experience using data to inform decisions and measure success. Comfortable working independently and making decisions in ambiguous environments. Preferred Experience: Familiarity with KYC/CIP/AML processes and digital wallet ecosystems. Experience mentoring and leading a team of 1–3 product owners, with a focus on growth, collaboration, and delivery excellence. Experience working with globally distributed teams. Proven ability to optimize existing funnels and scale 0–1 product launches. Experience working with banking APIs, card processors, and payment platforms. Ability to synthesize customer insights and business needs into actionable product strategies. Background in launching products in regulate Work Shift Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.   Your United States – Specific Benefits Include Medical, Dental and Life Insurance  Tuition Assistance Program  Parental Leave  One day volunteer time off  $0 Money Transfer Fee Discount Code – Quarterly  Recognition Program “Game Changers”  Employee Discount Program  Global Adoption Assistance  Global Scholarship Awards Program  For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Salary The base salary range is $130,000 - $170,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.   Other Details As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI -RC1 #LI-HYBRID Estimated Job Posting End Date: 06-01-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.

Lead engineering delivery and strategy for customer care platform including voice, chat, bots, routing, and internal tooling. | 10+ years progressive software engineering leadership with experience in customer-facing, high-availability systems and contact-center platforms. | Role Responsibilities We are seeking a Vice President of Engineering to lead end-to-end engineering for our Care platform, spanning voice and chat channels, Genesys GCX integrations, virtual agent (voice/chat bot) containment, and intelligent routing to live support. This leader will own the technology strategy, execution, reliability, and evolution of the full product chain and will provide hands-on engineering guidance to multiple teams delivering customer-facing experiences and internal tooling. Scope / Platform Overview Care channels: Voice and chat customer support experiences. Genesys GCX: Contact-center platform integration supporting voice and chat. Bot containment engine: Voice and chat bot capability to deflect/contain intents, orchestrate flows, and hand off to agents when needed. Single Routing Engine (SRE): Routing service leveraging key/value pairs and business rules to locate and connect customers to the right live support resource. Cloud “single pane of glass” application (AWS): Internal agent/ops experience providing unified visibility into conversations, routing context, and tooling needed to resolve customer issues. Key Responsibilities Own engineering delivery and operational excellence for the entire Care platform value chain (voice, chat, bots, routing, and internal tooling). Define and execute the technical strategy and multi-year roadmap in partnership with Product, CX/Operations, Security, and Architecture. Lead integration strategy and ongoing delivery for Genesys GCX, including release planning, upgrade paths, and change management. Drive containment effectiveness for the voice/chat bot engine: intent coverage, handoff quality, model/content governance, experimentation, and measurement. Own the routing architecture and evolution of the Single Routing Engine, ensuring correctness, extensibility of key/value routing signals, and fast iteration for business rules. Ensure the cloud “single pane of glass” application is performant, secure, and usable—improving agent productivity and operational visibility. Establish and enforce engineering standards for reliability (SLOs/SLIs), incident response, observability, capacity planning, and disaster recovery across all components. Build, mentor, and retain high-performing engineering leaders and teams; create clear ownership boundaries and an effective operating model. Partner with Data/Analytics to define success metrics and instrumentation across the customer journey (containment, transfer rates, AHT, CSAT drivers, routing accuracy). Manage technical risk, prioritize tradeoffs, and maintain a balanced portfolio across feature delivery, platform health, and technical debt reduction. Leadership Expectations Engineering guidance: Provide strong technical direction, architectural judgment, and coaching to help teams make sound design decisions and deliver sustainably. Customer-journey focus: Treat voice/chat experiences, containment, and routing as a single system; optimize for end-to-end outcomes, not local components. Operational rigor: Run the platform with clear ownership, metrics, and an incident learning culture. Cross-functional influence: Communicate clearly with executives and partners; translate business goals into engineering strategy and execution. Role Qualifications 10+ years of progressive software engineering leadership experience, including leading leaders (VP level) and owning mission-critical platforms. Proven experience delivering and operating customer-facing, high-availability systems with measurable reliability targets (e.g., SLOs). Strong architecture background across distributed systems, API design, event-driven integration patterns, and cloud-native services. Experience building and running contact-center and/or customer support platforms (voice and chat) and integrating with enterprise SaaS systems. Track record of leading complex integrations and platform dependencies, with effective release governance and risk management. Demonstrated ability to build teams, set engineering standards, and drive execution through ambiguity. Excellent written and verbal communication; ability to align stakeholders and clearly explain tradeoffs to technical and non-technical audiences. Preferred Qualifications Hands-on experience with Genesys (GCX/Cloud CX) or similar contact-center platforms and their voice/chat ecosystems. Experience building and operating production systems on AWS (e.g., designing cloud-native architectures, security/IAM, observability, and cost/performance management). Experience with conversational AI, virtual agents, IVR modernization, and containment strategies (including governance and measurement). Experience designing intelligent routing systems (skills-based routing, context-based routing, policy/rules engines). Deep familiarity with observability tooling (logs/metrics/traces), incident management practices, and reliability engineering. Experience building internal web applications that serve as operational consoles (“single pane of glass”) for support and operations teams. Experience working in regulated environments or with strong security/privacy requirements for customer communications. What Success Looks Like (First 6–12 Months) Clear ownership model and operating cadence established across voice, chat, bot containment, routing, and internal tooling teams. Platform reliability improvements with defined SLOs and observable dashboards; reduced incident frequency and faster time-to-recovery. Measured improvements in containment and handoff quality (appropriate deflection, reduced transfer friction, and improved customer outcomes). Improved routing accuracy and agility of business-rule updates with strong validation and rollback processes. A prioritized, delivered roadmap balancing feature work and platform health, with transparent stakeholder alignment. Key Partners / Stakeholders Product Management (Care channels, routing, virtual agent experiences) Customer Experience & Support Operations (contact-center operations, agent tooling, workforce needs) Security, Privacy, and Compliance (customer communications, data handling) Infrastructure/Cloud Platform (availability, scalability, cost management) Data/Analytics (instrumentation, reporting, experimentation) Enterprise Architecture and Integration teams (platform standards and shared services) Note: This role requires a leader who can operate at the executive level while staying close enough to the technology to provide practical engineering guidance, unblock teams, and ensure the platform evolves safely and reliably. Work Shift HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. BENEFITS AND OTHER DETAILS Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment. Your United States specific benefits include: Paid Time Off Medical, Dental and Life Insurance Tuition Assistance Program Student Loan Repayment (below manager level only) Parental Leave One day volunteer time off $0 Money Transfer Fee Discount Code – Quarterly Recognition Program “Game Changers” Employee Discount Program Global Adoption Assistance Global Scholarship Awards Program 401K plan For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. Salary The on-target earnings range is $250,000-$290,000 per year, which includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies. Other Details As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com. We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. #LI-KS1 #LI-Hybrid Estimated Job Posting End Date: 05-31-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled. At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible.