1976 Walt Disney Attractions Technology LLC

Own end-to-end release lifecycle management, enforce governance, coordinate change enablement, and ensure compliance for a multi-service platform. | Requires 7+ years in release/change management for large systems, expertise in ITIL v4, DevOps, SRE practices, and experience with CI/CD, feature flags, cloud, and observability tools. | Job Posting Title: Lead Release Manager Req ID: 10139385 Job Description: At Disney Experiences Technology, we design and deliver more than 400 digital and physical products that bring Disney stories to life in unexpected ways. From theme parks and resorts to cruise ships and beyond, our global team of technologists, designers, and innovators creates seamless, immersive experiences that delight millions of Guests and Cast Members around the world. The Disney Signature Experiences and Data team delivers innovative technology solutions across Disney Cruise Line, Disney Vacation Club, and our global tour businesses. We support Guest and Crew experiences at sea, enable commercial growth through digital platforms, and lead the segment’s data strategy. With a strong focus on reliability, scalability, and strategic expansion, we build the systems that support immersive experiences and unlock new opportunities for growth. Disney Cruise Line – This role is on the Disney Cruise Line team, which delivers shipboard Guest and Crew systems, commercial platforms, web and app experiences, and infrastructure operations that support seamless journeys at sea. Responsibilities: The Lead Release Manager owns the end‑to‑end release lifecycle for a multi‑service, multi-experience operating platform. The role establishes and enforces release governance (calendar, gates, approvals, evidence), coordinates change enablement, manages risk and rollback readiness, and harmonizes fast flow with safe operations. Operating practices are anchored in ITIL v4 Change Enablement, DevOps/DORA metrics, SRE guardrails (SLOs/error budgets), Scaled Agile‑compatible release rhythms, and feature‑management standards (e.g. LaunchDarkly, Statsig, Split) that decouple deployment from release. Governance & Calendar Publish and run the platform release calendar (sprint alignment, scope‑lock, certification checkpoints, freeze/blackout windows). Define and administer Release Independence Tiers (Cadenced / Independent Deployment / Fully Independent) with objective criteria and onboarding/audit routines. Change Enablement (ITIL v4) & Compliance Chair/co‑chair CAB/CCB; ensure risk‑based approvals and complete, auditable change records (plan, tests, evidence, rollback). Uphold SOX/PCI evidence and production certification standards (security, performance, accessibility). Quality Gates & Readiness Enforce non‑functional gates: performance budgets, vulnerability thresholds, error budgets/SLOs, accessibility checks. Require runbooks, rollback plans, on‑call escalation paths, and environment choreography (data/config/flags) before go‑live Progressive Exposure & Feature Management Codify standards for flag governance (naming, environments, permissions, audit) to decouple deployment from release. Operate dark launches (backend toggles without UI exposure), progressive percentage rollouts with automated halt/rollback rules, and guarded/kill‑switch policies tied to health/business KPIs (e.g: LaunchDarkly). Coordinate targeted/cohort rollouts (e.g.: Statsig) and A/B / multivariate tests (e.g.:Split/Statsig) with product/analytics; you own guardrails and decision checkpoints. Deployment Path & Environment Strategy Standardize artifact promotion paths (dev → test → stage → prod), canary/soak durations, and go/no‑go criteria. Determine timely needs of ephemeral environments to enable fast flow delivery. Keep authoritative release notes and ensure observability is wired to release decisioning dashboards and incident workflows. Incident Integration & Learning Loops (SRE) Treat feature toggles and rollbacks as first‑line mitigations; run command‑center operations for major events and execute rehearsed procedures. Lead blameless post‑mortems; fold findings into standards, automation, and checklists. Metrics, Reporting & Continuous Improvement (DORA) Track and publish DORA metrics (e.g.: deployment frequency, lead time, change failure rate, MTTR) and policy compliance (% gates passed, audit completeness). Use data to optimize cadence, tiering, gate thresholds, and calendar patterns; drive platform‑wide improvement backlogs. Stakeholder Communication Provide transparent comms to engineering, ops/SRE, product, security/compliance, and executives; manage escalations on schedule/quality trade‑offs and coordinate around high‑traffic windows. Qualifications: Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience). 7+ years in Release/Change Management for large, distributed systems; 3+ years leading multi‑team/platform releases. Demonstrated implementation of ITIL v4 Change Enablement processes and audit‑ready evidence (e.g.: SOX/PCI). Proven application of DORA‑driven continuous improvement and SRE practices (SLOs/error budgets, canary/soak, blameless post‑mortems). Technical Skill Set Hands‑on with CI/CD (e.g.: GitHub Actions, Harness, Azure DevOps, Jenkins), artifact repositories, automated testing, and security scanning. Practical expertise with feature flags & experimentation: e.g.: LaunchDarkly, Statsig, Split (progressive/targeted rollouts, kill‑switches, KPI gating). Cloud & containers (e.g.: AWS/Azure/GCP, Kubernetes), GitOps deployment (e.g.: ArgoCD/Spinnaker). Observability and APM stacks (e.g.: Splunk Observability, AppDynanmics, Datadog, New Relic, Prometheus/Grafana) integrated with release health and decisioning. Ways of Working Excellence in facilitation, executive communication, risk‑based decision‑making, and cross‑portfolio coordination. Strong documentation discipline (release notes, CAB/CCB artifacts, runbooks, rollback evidence) Preferred Qualifications Led CAB/CCB programs with published calendars and portfolio visibility (e.g.: Smartsheet/Jira/Teams/SharePoint). Certifications: ITIL v4, SAFe (RTE exposure), PSM II/A‑CSM, AWS/Azure/GCP, PCI ISA. Background in SRE and inclusive/performance‑focused engineering (accessibility and performance budgets embedded in gates). Master’s degree preferred (e.g., MS in CS/IS/Software Engineering) or relevant advanced coursework in DevOps/SRE/ITIL. Job Posting Segment: DX Technology Job Posting Primary Business: Disney Signature Experiences Primary Job Posting Category: IT Infrastructure Library Employment Type: Full time Primary City, State, Region, Postal Code: Celebration, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2026-01-30 Learn more about us.

Lead and improve digital product operations to enhance guest experience, manage product delivery lifecycle, coach teams, and collaborate across functions to align with strategic digital goals. | Requires 5+ years in online industry with strong communication, leadership, analytical skills, ability to influence executives, and experience driving product operations in a fast-paced environment. | Título do anúncio de vaga de trabalho: Sr Digital Product Operations Mgr ID de requisição: 10130286 Descrição do trabalho: “We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest and Cast experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation, PhotoPass and Merchandise lines of business, which includes Room and Tickets eCommerce and products such as Hey Disney!, MagicBand+, Disney Genie and Disney Genie+. This role sits in the Disney Signature Experience organization within Technology for Disney Experiences, supporting Disney Cruise Line. The Sr. Digital Product Operations Manager will report to the Sandy Csizmar. What You’ll Do: · Champion the digital Guest experience, advocating on the Guest's behalf, and working diligently to build an outstanding experience for Disney Guests. · Lead delivery and ongoing maintenance to ensure successful uptime of the digital experience as needed. · Drives continuous improvement within the Product Operations team by implementing measurable systems and processes with a eye on efficiciency, scalability and team collaboration. · Trains, coaches and mentors Product Operations staff on idea generation, communication and overall quality & accuracy. · Translate digital strategy into clearly prioritized user stories, business requirements and documentation. · Assists with developing presentations to share and build advocacy for the digital strategy with Executive audiences and partners across the Organization. · Support with maintaining the feature development and backlog, attending daily scrums to help drive priority decisions and remove roadblocks. · Ensures appropriate delivery of product requirements across the development lifecycle, including partnering with design and technology teams to ensure the visual design, content strategy, copywriting and development align to the strategic vision. · Contributes to developing the go to market strategy for the digital Guest or Cast experience. · Supports the ongoing Guest and Cast experience by monitoring product performance, supporting A/B tests and recommending opportunities to enhance the Disney Parks, Experiences and Products Digital Platforms, including mobile apps and websites. Required Qualifications: · 5+ years of progressively complex experience working in the online industry. · Experience resolving technical, user, and business issues in a fast-paced online organization. · Outstanding verbal and written communication and project leadership skills, including an ability to communicate and influence at an executive level. · Understanding of people supervision, the development of teams and leadership skills. · Possesses analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop project cases. · Demonstrable ability to collaborate with and achieve results through others, plus the ability to build strong and balanced relationships, and the capability to interact within all levels of the organization. · Ability to think strategically and drive ideas into action with a willingness to take personal initiative. · Enthusiastic about helping people, solving problems, and championing products. · Previous experience with Disney is a plus. Education: Bachelor's Degree or equivalent experience #DISNEYTECH Segmento de anúncio de vaga: Technology & Digital Negócio principal do anúncio de vaga: Tech Delivery, Platforms, & Core Systems Categoria principal do anúncio de vaga: Product Management - Experiences Tipo de emprego: Período integral Cidade, estado, região, código postal principais: Celebration, FL, USA Cidade, estado, região e código postal alternativos: Data de publicação: 2025-09-15 Learn more about us.