1001 John Wiley & Sons, Inc.

Manage customer relationships, develop onboarding and success programs, and collaborate across teams to ensure customer satisfaction and retention. | Experience in customer success, managing strategic relationships, developing onboarding and education programs, and familiarity with AI or content licensing markets. | Job Description: Sr. Customer Success Manager – AI, Rights & Licensing Solutions for Research & Corporate Markets Location: Hoboken (HQ), NJ, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The Senior Customer Success Manager (CSM) for AI, Rights & Licensing Solutions plays a key strategic role by partnering with the Senior Director of Customer Success & Education to develop and expand post-adoption customer success and education programs. These programs support customers who have purchased our new AI-powered content, rights, and licensing solutions across research and corporate markets. The Senior CSM is responsible for managing customer relationships throughout their subscription lifecycle and assists the Senior Director in creating an onboarding program that ensures swift time-to-value, helping to drive renewals. This position offers the ideal candidate both direct experience in customer management and the chance to collaborate with leadership to build a comprehensive customer success and education initiative from the ground up. Reporting to the Senior Director of Customer Success, the Sr CSM will help develop the post adoption customer experience, driving onboarding, product adoption, and value realization for our early adopter customers. This work will directly influence both our customers' success and the evolution of our AI product strategy. This person needs to understand the research publishing industry, content licensing, AI and corporate health markets plus can leverage technology tools, Sales Force CRM, Gainsight, and Power BI. How you will make an impact: Account Leadership & Customer Partnership Build and maintain strategic relationships with early adopter customers, positioning yourself as a trusted advisor who understands their research objectives and operational challenges. Lead customers through a structured onboarding journey, establishing clear success metrics and implementation timelines. Represent the customer's voice internally, advocating for their needs and translating feedback into actionable insights for product, marketing, and go-to-market teams. Program Development & Strategy Work with early adopters to understand their workflows, challenges, and success criteria, using these insights to design our AI right and licensing solutions customer success program. Partner with Sales leadership to identify resource gaps and develop solutions including onboarding templates, customer education programs, health tracking frameworks, and best practices documentation. Build scalable processes that will support future CSM hires, allowing the program to grow without sacrificing quality or personalization. Cross-Functional Leadership Establish working relationships with Product, Marketing, and Go-to-Market teams to align on customer needs, feature prioritization, and launch coordination. Collaborate with Customer Education and Technical Support teams to develop comprehensive onboarding programs tailored to our AI customer base. Contribute to AI solutions go-to-market strategy by providing customer insights on competitive positioning, value messaging, and market opportunities. Success Metrics & Business Impact Establish and track key success metrics including adoption rates, time-to-value, customer health scores, and net retention. Drive revenue retention and expansion through proactive customer engagement, demonstrating value realization and identifying upsell opportunities. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 113,800 USD to 166,867 USD #LI-AW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

Oversee the editorial development and strategic direction of physics journals, build and maintain a network of scientific contributors, and represent the journal at conferences. | A PhD in Physics, strong understanding of scientific publishing, experience in editorial roles or academic publishing, and excellent communication skills. | Job Description: Editor-in-Chief (Physics, PhD) Location: Remote, NC, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: We are seeking a highly motivated and detail-oriented Editor-in-Chief with a PhD in Physics to join our in-house editorial team, particularly for our growing Open Access flagship journal Advanced Physics Research. This is an exciting opportunity to contribute to the strategic development and editorial direction of our leading Advanced family of journals. You will play a key role in ensuring the quality, integrity, and impact of published content, while working closely with authors, reviewers, and fellow editors. How you will make an impact: Leverage your network, subject expertise, and market awareness to drive content acquisition and submissions growth across the physics portfolio. Strategically develop one or more journals from both scientific and publishing perspectives within the broader physics journals portfolio. Establish and maintain a strong network of scientists who serve as authors, peer reviewers, and editorial board members. Represent Wiley and the physics portfolio at conferences and through in-person and virtual outreach at universities and research institutes. Contribute to editorial evaluation, peer review, and decision-making for manuscripts submitted to several journals. Collaborate with your manager and colleagues to establish a team culture built on trust, respect, and high performance. What we are looking for: A PhD in Physics, with an excellent research background and strong understanding of current trends and developments in the field. Strong teamwork and communication skills, with a flexible and innovative approach to problem-solving and a focus on achieving outcomes. Ability to work collaboratively and achieve results through influence, relationship-building, and subject credibility. A self-motivated, diplomatic, and adaptable approach, with outstanding organisational and time-management skills and excellent command of English (written and verbal). A strong understanding of scientific publishing, including commissioning and the peer-review process. Prior publishing experience is highly desired. A keen interest in science communication and a strong desire to advocate for innovations in publishing and open research. Confidence in presenting and representing the journal portfolio at conferences and during institute visits, and willingness to travel. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 54,900 USD to 78,633 USD #LI-JG2 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.

Oversee journal editorial teams, manage editor performance and contracts, achieve publication targets, and support publishing partner relationships. | Experience in editorial oversight, contract management, project coordination, and collaboration across publishing units. | Job Description: Associate Publisher, Partner Publishing Location: Hoboken (HQ), NJ, USA Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it’s in our differences that we empower the way the world learns. About the Role: The Assistant Publisher oversees a group of journals, evaluates program performance against company goals, manages editor performance, and maintains relationships with scientific editors and board members. How you will make an impact: Content Growth: Achieve targets for submissions, acceptances, and publications. Editor Management: Oversee and support scientific editors through regular engagement, feedback collection, and performance reviews. Contractual Relationships: Negotiate and manage editor contracts, set targets, rotate editors as needed, and assist with editor appointments. Reporting: Provide timely updates to the Director and Senior Director. Publishing Partner Relationships: Manage straightforward publishing partner agreements and assist with contract renewals. Collaboration: Support external reporting, publishing services, and business development by working across publishing units. Project Management: Deliver project management and research support, including data analysis and preparing documents for renewals and new opportunities. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. When applying, please attach your resume/CV to be considered. Salary Range: 59,200 USD to 80,933 USD #LI-CW1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We're a forward-thinking organization dedicated to innovation and growth. Our success is built on the diverse talents and perspectives of our team members, who work together to solve complex challenges and create meaningful impact. We foster a culture of continuous learning, collaboration, and professional development. Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.