1-800-PACK-RAT LLC

Manage daily facility operations, supervise employees, ensure safety and maintenance, handle customer service and logistics, and oversee scheduling and budgeting. | Requires strong leadership, operational management skills, forklift experience, knowledge of DOT and OSHA regulations, and preferably a CDL license. | 1-800-PACK-RAT was founded in 2002 with a focus on making moving and storage simple. With portable storage containers, customers have the flexibility to choose on-site storage, warehouse storage, local moving, long-distance moving or any combination. Our team of experts is available to help customers from start to finish with the goal of exceeding every customer’s expectations. Position Overview: We are seeking an experienced and motivated Operations Manager to provide inspired leadership for the operation of one of our local facilities. This role involves making important policy and strategic decisions, as well as developing and implementing operational policies and procedures. The Operations Manager will ensure excellent customer service by properly executing deliveries and service requests as scheduled. Additionally, they will manage daily route scheduling, inventory, customer opportunities, and collections, while ensuring a safe workplace for all facility employees.   Essential functions  Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.  * Supervise and manage daily operations and facility employees   * Train, communicate, and enforce company and DOT safety procedures  * Ensure proper maintenance of facility and storage units  * Provide excellent customer service by executing deliveries and other requests for service  * Make recommendations for employee actions including hiring, pay, training, and performance reviews and terminations   * Perform facility opening and closing functions  * Ensure trucks and forklifts are operable and are being maintained properly and in accordance with company procedures  * Prepare, evaluate, and balance the employee and delivery schedules  * Manage customer relationships and resolve customer issues  * Manage facility inventory and assets  * Work and manage warehouse and route as needed   * Schedule and coordinate meetings  * Successfully manage and collect on past due accounts  * Develop strategies for better workplace efficiency, safety, and goal achievement  * Email and phone correspondence  * Liaise between managers, customers, and employees  * Monitor spending patterns and budget  * Assist with marketing initiatives as needed    Competencies/skills  * Strong leadership skills  * Effective problem-solving skills   * Ability to make sound business decisions  * Proficient software skills  * Strong communication skills   * Ability to adapt in a fast-paced environment  * Ability to use power tools and forklift safely  * Possesses strong organizational and time management skills  * General knowledge of DOT and OSHA requirements for a safe workplace Specialized knowledge and/or licenses  * CDL A or B with exceptional driving record preferred  * Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed   * Forklift experience REQUIRED   Benefits: * Home every day. * Competitive wages based on experience. * Comprehensive benefits package including health, dental, and vision insurance. * Paid time off and holidays. * 401K with company match. *This position is a base salary plus bonus potential*  1-800-Pack-Rat, LLC is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

Lead daily facility operations including staffing, logistics, vehicle and forklift driving, shipping and receiving, and client/vendor relationship management. | Requires high school diploma, 1+ year store operations or management experience, 2+ years customer service, clean driving record, CDL and forklift certification preferred. | Storage Squad was founded in 2011 in Ithaca, NY, by Cornell students who wanted to make college moving & storage easier. Over the past 10+ years, the business has grown, and in 2020 it became part of the 1-800-PACK-RAT | Zippy Shell Moving & Storage Made Simple family. Today, Storage Squad helps students at 40+ schools across 15+ states – and we’re still growing! Our partner schools appreciate how we help students while reducing congestion in and around campus, and our students and families appreciate how we make move-in and move-out easier and less stressful. The SS Team Operations Manager provides inspired leadership for the operation of one of the organization’s local facilities. The Team Operations Manager oversees operations—including staffing, recruiting, training, logistics coordination, shipping and receiving, and truck driving—to ensure the seamless delivery of services and materials. This role requires leadership skills, organizational skills, and the ability to make decisions in a fast-paced, hands-on environment. Essential functions Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. •Recruit, hire, train, and manage staff across to ensure team members are fully equipped for their roles. •Lead daily operations, including vehicle rentals, scheduling, route planning, and oversight of material deliveries and moving services. •Drive commercial vehicles when necessary to assist with transportation needs and ensure timely delivery of goods and equipment. •Manage shipping and receiving processes, including the coordination of inbound and outbound materials, inventory tracking, and warehouse organization. •Communicate regularly with Storage Squad management regarding the progress of projects, operational updates, and challenges in the field. •Professional conduct at all times, representing the company positively in all interactions with clients, university partners, and vendors. •Address client concerns, questions, and special requests with a solution-oriented and service-driven approach. •Resolve operational challenges •Maintain positive relationships with university partners, local vendors, and service providers. •Ensure all projects are completed on time, within scope, and to a high standard of quality. •Assist with physical labor and moving tasks during peak operational periods. •Perform additional responsibilities as requested. Essential duties, responsibilities and activities may change at any time, with or without notice Competencies/skills •Strong leadership skills •Effective problem-solving skills •Ability to make sound business decisions •Proficient software skills (MS Office, Word, Excel, PowerPoint, Outlook) •Effective communication skills •Ability to adapt in a fast-paced environment •Ability to use power tools and forklift safely •Possesses strong organizational and time management skills •General knowledge of DOT and OSHA requirements for a safe workplace Specialized knowledge and/or licenses •CDL A or B with exceptional driving record preferred •Must secure and renew Medical Examiner’s Card by passing DOT Physical (every two years) if CDL licensed •Forklift certification Work environment Team Operations Managers work in an office environment, in a warehouse, and work truck routes. Because of the various work environments, Operations Managers may be exposed to a range of environmental settings, from controlled indoor to a variety of outdoor weather temperatures and conditions. Travel required Occasional Required education and experience •High School Diploma required. •BS or BA preferred • Minimum of two (2) years customer/client service experience • Minimum of one (1) year of store operations and/or management experience • Must have a clean driving record • Experience driving truck and forklift preferred EEO statement 1-800-PACK-RAT | Zippy Shell is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.