1-800 Contacts

The Digital Sales Specialist will answer incoming chats and consult customers on enhancing the value of their contact lens purchases. They will provide top-notch customer service and maintain high performance metrics in a fast-paced environment. | Candidates must have a high school diploma or equivalent and 2-3 years of customer service experience. They should also possess great typing skills, technical proficiency, and a reliable internet connection. | Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and Hello Eyes. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! Start Date: January 12, 2025 Train and work remotely from approved states (Utah, North Carolina, Texas and Florida) Training: Three weeks (10AM – 5 PM MST, M-F) 100% attendance is mandatory Full-time (40 hours per week) Looking for evening schedules, around a 1-2pm MST start time Starting base pay: $15.00 per hour + bonus potential of up to $6/hr Required weekend shift Why you'll love us Monthly performance bonuses for those who qualify Ownership of your development with support from leaders dedicated to fostering growth Bi-annual performance reviews A safe, respectful, and inclusive work environment What you’ll do Answer incoming chats (up to 3 at a time) Consult customers on enhancing the value of their contact lens purchase Proactively communicate and engage with your manager and team members to be successful in a virtual work environment, including but not limited to; one-on-one meetings, team meetings, and team chats Provide top notch customer service in a fast-paced, dynamic environment Identify and resolve problems in a way that creates a positive customer experience, with empowerment to make decisions in the moment Maintain high performance metrics including revenue per call, quality, availability, and dependability Live our company values: Big Hearted, Unconventional, Tenacious, Better Together What you'll need High school diploma or equivalent experience 2-3 years minimum customer service experience Great typing skills (at least 40 words per minute) and technical proficiency Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Positive, driven and solution-oriented mentality Ability to show up to work on time and work your scheduled shift Perks Amazing medical, dental, and vision coverage 401(k) match Free eye exams for your immediate family and dependents Deep discounts on contact lenses, glasses lenses and glasses frames Tuition reimbursement for eligible courses Approved remote working locations (permanent residence): North Carolina, Texas and Utah We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Remote To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$21 USD

Handle inbound calls to assist customers with contact lens purchases and provide excellent service. | Minimum 2-3 years customer service experience, computer literacy, reliable internet, and residence in approved states. | Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission… and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture! Start Date: Monday, January 12, 2026 Location: Train and work remotely from approved states (North Carolina, Texas and Utah) Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory) Full-Time: 40 hours/week Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week Pay: $15/hour + bonus potential up to $6/hour What you’ll do Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience. Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence. Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need 2-3 years minimum customer service experience Inbound sales and Contact Center experience a plus! A goal-getter mentality, always striving to crush metrics and share our amazing products with customers A fun, friendly personality that loves connecting with customers in unexpected and engaging ways Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better Computer literacy skills with the ability to type at least 40 wpm A private, dedicated workplace, free from interruption or distraction that promotes confidentiality Positive, driven and solution-oriented mentality Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us Monthly performance bonuses for those who qualify Ownership of your development with support from leaders dedicated to fostering growth Bi-annual performance reviews A safe, respectful, and inclusive work environment Perks Amazing medical, dental, and vision coverage 401(k) match Deep discounts on contact lenses, glasses lenses and glasses frames Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15—$15 USD *For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate’s qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15—$15 USD

Handle inbound calls, provide customer support, and ensure high customer satisfaction. | 2-3 years customer service experience, computer literacy, reliable internet, positive attitude. | Why you want this job At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission... and the proof is in the pudding when you consider our customer satisfaction scores and employee engagement numbers. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job... apply today to become a part of our amazing company and culture! • Start Date: Monday, January 12, 2026 • Location: Train and work remotely from approved states (North Carolina, Texas and Utah) • Training: 3 weeks (M-F, 10 AM-5 PM MST, 100% attendance is mandatory) • Full-Time: 40 hours/week • Shifts: Hiring forafternoon/evening shifts at this time, including 1 required weekend shift each week • Pay: $15/hour + bonus potential up to $6/hour What you'll do • Answer inbound calls: Handle inbound sales and service calls-no cold calling required! Focus on helping customers and enhancing their experience. • Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. • Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. • Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations. • Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. • Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability-always striving for excellence. • Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction. What you'll need • 2-3 years minimum customer service experience • Inbound sales and Contact Center experience a plus! • A goal-getter mentality, always striving to crush metrics and share our amazing products with customers • A fun, friendly personality that loves connecting with customers in unexpected and engaging ways • Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better • Computer literacy skills with the ability to type at least 40 wpm • A private, dedicated workplace, free from interruption or distraction that promotes confidentiality • Positive, driven and solution-oriented mentality • Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll love us • Monthly performance bonuses for those who qualify • Ownership of your development with support from leaders dedicated to fostering growth • Bi-annual performance reviews • A safe, respectful, and inclusive work environment Perks • Amazing medical, dental, and vision coverage • 401(k) match • Deep discounts on contact lenses, glasses lenses and glasses frames • Tuition reimbursement for eligible courses Who we are SeekWell is the parent company of 1-800 Contacts, The Framery and Luna. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built a great company and changed an industry by putting the customer first, always. The best is yet to come. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. To be considered for this remote position, candidates must reside in one of our approved hiring states, which are specified in the job application questions below. It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Salary Range $15-$15 USD • For remote hourly applicants to be considered, you must live in one of the following approved states: Utah, Texas, North Carolina It is anticipated this position will have a salary within the range listed below, depending on the candidate's qualifications for the role. The successful candidate may also be eligible to enroll in several benefits including medical, dental, vision, 401(k), and others provided the work schedule meets the minimum Company requirements. United States Remote Hourly Range $15-$15 USD

Collect, clean, analyze data from multiple sources, develop dashboards, collaborate with teams, and communicate insights to support business decisions. | 2+ years data analyst experience, proficiency in SQL and programming languages, experience with Tableau or Power BI, strong analytical and communication skills, and ability to work collaboratively. | Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job In this role, you’ll partner with SeekWell’s operations teams to meet the data analytics needs of the fulfillment, purchasing, contact center, compliance, and supplier relations teams across contacts and glasses and the needs of our B2B business relationships. You will be part of a dynamic cross-functional team supporting data-driven decision-making across the organization. You will collaborate with various stakeholders to extract, analyze, and interpret data, providing insights that drive business strategies, inform operational improvements, and deliver on contractual reporting needs. What you’ll do • Collect, clean, and transform data from multiple sources to ensure accuracy and consistency in analysis, maintaining all necessary data dictionaries. • Conduct exploratory data analysis to identify trends, patterns, and anomalies. • Develop and maintain interactive dashboards and visualizations to present data-driven insights. • Collaborate with business units to understand requirements and create ad-hoc reports. • Work closely with Data Engineers and Analytics Engineers to clearly articulate the data needs for analysis. • Provide data requirements and actively participate in the collaborative data modeling process. • Validate reporting data against source systems. • Clearly communicate findings to stakeholders through reports, presentations, and informal communication channels like Slack. • Continuously monitor data quality and provide recommendations for improvement. • Contribute to the development and maintenance of data infrastructure and tools. What you'll need • 2+ years of data analyst experience in a corporate setting is required. • Preferred Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Engineering, Economics) • Proficiency in SQL and one or more programming languages (e.g., Python, R) for data analysis and manipulation. • Experience with data visualization tools (e.g., Tableau, Power BI) is required. • Strong analytical and problem-solving skills, with a keen attention to detail. • Ability to work collaboratively in a team environment and adapt to changing priorities. • Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely. • Comfortable interacting with stakeholders from all levels of the organization. • Familiarity with operations data analysis, supply chain analysis, and EDI reporting is desirable for this position. • Experience with statistical software (e.g., SAS, SPSS) is a plus. • Familiarity with Databricks and Boomi is a plus. • Familiarity with data management best practices and regulatory requirements for sensitive data (e.g., HIPAA, CCPA) is considered a plus. Perks • Free eye exams for your entire family • Deep discounts on lenses, glasses, and other services • Amazing healthcare coverage • 401(k) match • Flexible PTO • Tuition reimbursement program • In-house restaurant with highly discounted meals (Steak dinner under $6) • Free snacks, ice cream, and drinks every day • Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid

Design and manage multi-channel automated marketing campaigns, optimize lead nurturing workflows, and collaborate cross-functionally to drive customer engagement and conversions. | Bachelor's degree, 2+ years marketing automation experience, proficiency in marketing automation tools, strong analytical and project management skills, and ability to troubleshoot automation tools. | Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer and optometrists squirm. We're owned by KKR - one of the world's largest and most successful private equity investment companies. We've built an excellent company and changed an industry by putting the customer first, always. The best is yet to come! Why you want this job We are seeking a highly skilled and detail-oriented Marketing Automation Specialist to join our team. This role will be responsible for developing, executing, and optimizing automated marketing campaigns that enhance lead generation, customer engagement, and retention. The ideal candidate will have a strong understanding of marketing technologies, campaign strategy, and analytics to drive results in an increasingly data-driven environment. What you'll do • Campaign Development & Execution: Design, implement, and manage multi-channel automated marketing campaigns (email, SMS, social media, etc.) to drive customer engagement, nurture leads, and increase conversions • Lead Management: Oversee segmentation and nurturing strategies to ensure prospects are moved through the sales funnel efficiently • Collaboration: Work closely with cross-functional teams, including sales, content, and product marketing, to ensure alignment on messaging, goals, and strategies • A/B Testing & Optimization: Conduct A/B testing on email templates, landing pages, and campaigns to continuously optimize performance • Customer Journey Mapping: Create and optimize customer journeys to deliver the right message at the right time, increasing customer satisfaction and lifetime value • Automation Workflows: Develop and refine lead nurturing workflows that move prospects through the customer journey What you'll need • Bachelor's degree in Marketing, Business, or a related field • 2+ years of experience in marketing automation, digital marketing, or related roles • Proficiency in marketing automation platforms (e.g., RedPoint, Braze, Marketo, etc) • An enthusiasm and aptitude for learning new skills • Strong analytical skills with experience in data-driven decision-making • Excellent communication and project management skills • Ability to work independently, prioritize tasks, and meet deadlines • Strong attention to detail and ability to troubleshoot technical issues related to automation tools Why we will love you • Knowledge of HTML/CSS for email and landing page design • Familiarity with SQL or other data querying tools • Experience with B2B marketing and lead generation tactics Perks • Free eye exams for your entire family • Deep discounts on lenses, glasses, and other services • Amazing healthcare coverage • 401(k) match • Flexible PTO • Tuition reimbursement program • In-house restaurant with highly discounted meals (Steak dinner under $6) • Free snacks, ice cream, and drinks every day • Full onsite gym We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #LI-Hybrid