020 Cisco Systems, Inc.

Design, develop, and implement high-quality SRE applications and tools, create and execute test strategies, and maintain cloud-hosted environments with monitoring and alerting. | Bachelor's degree with 7+ years related software development experience, strong Python skills, experience in manual and automation testing, and familiarity with Django and Linux systems. | The application window is expected to close on: 08/04/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a hybrid position in the Milpitas, CA Office. Meet the Team You will be part of a best-in-class Software Development team that works on various ground-breaking technologies in Routers connecting to Cloud applications. You will have the opportunity to work with pioneering networking technologies in the areas of SD-WAN Cloud-hosted solutions. Your Impact Design, develop, and implement high quality SRE applications and tools for Cisco SDWAN management layer. Create and execute test strategies, reporting results and metrics to ensure feature quality. Collaborate with team members to determine the root cause of problems and the best course of action to resolve problems and avoid them in the future. Maintain cloud-hosted development, staging, and production environments and their monitoring and alerting systems. Apply modern, best practices in your designs and implementations. Minimum Qualifications Bachelor's Degree, combined with 7 years of related experience in Software Development Engineering in software engineering, or software engineering in test, or Master's Degree of Science Degree in Computer Science, combined with 4 years of related experience or PhD, combined with 1 year of related experience. 5+ years experience in software development including specification, implementation and testing. 5+ years experience in Python Programming. Experience in manual and automation testing, using Python Experience in testing, using Selenium, OR REST API or similar frameworks. Experience in Django, and/or Linux based systems. Preferred Qualifications Familiarity with AWS GovCloud deployments. Experience with SD-WAN. Familiarity with various compliance - viz. PCI, ISO, SOC2, and FedRAMP. Experience with AI-based automation tools. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $165,000.00 to $241,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $165,000.00 - $277,600.00 Non-Metro New York state & Washington state: $146,700.00 - $247,000.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Lead technical direction and delivery of AI agentic systems to improve technical seller productivity. | 3+ years software or platform engineering experience with technical leadership, agentic system design, and Splunk product familiarity. | The application window is expected to close on: 07/14/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role can be performed anywhere in the Central and Eastern United States. Role Summary Splunk is seeking a senior individual contributor to serve as the technical lead for the AI agents that make our technical sellers more productive, setting direction through thought leadership and influence across field teams. The role spans the full agent lifecycle across multiple platforms: setting best practices for cost, performance, design, and integrations; deciding which agents are built where; completing the last-mile build; maintaining a subset in production; and directing and reviewing a contractor who builds additional agents. You will combine agentic engineering (designing and building agents) with agentic operations (running them reliably, safely, and cost-effectively) as the single technical authority guiding quality from design through production. Your immediate mission is to deliver an initial 3 to 5 agents that streamline technical sellers’ daily workflows, freeing them to spend more time customer-facing and advancing Splunk’s revenue and customer-success goals. Responsibilities Agentic Platform Strategy (Architect) Reference Design & Standards: Advise on the end-to-end design for agentic systems across platforms, contributing inputs to the reference designs, patterns, and standards agents are built against, and informing system-level decisions on how agents reason, integrate, and scale. Cross-Platform Best Practices: Define, document, and evangelize best practices for cost, performance, design, and integrations across the organization’s agent platforms, so teams build consistently and avoid duplicated effort. Platform Selection & Build Allocation: Guide which agents are built on which platform, balancing capability, cost, integration fit, security, and maintainability, and set the criteria the organization uses to decide. Contractor Direction & Review: Set technical direction for a contractor building agents, specifying what to build and where, and reviewing their work for quality, security, and adherence to standards. (Technical direction and review, not people management.) Technical Thought Leadership & Influence: Serve as the recognized technical authority for agentic systems across field teams, contributing to reference designs and standards, mentoring engineers, and driving alignment with IT, Engineering, Cloud Operations, Security, Product, and field stakeholders through influence. Strategic Impact: Advance Splunk’s revenue and customer-success goals by increasing technical sellers’ customer-facing time and making the agents behind demonstrations and Field Solutions Apps more capable, reliable, safe, and cost-effective. Agent Delivery & Engineering (Build) Deliver Seller-Productivity Agents: Own delivery of an initial 3 to 5 production agents that streamline technical sellers’ daily workflows, prioritizing the use cases that return the most selling time and measurably reduce manual effort. Last-Mile Build & Integration: Complete the last-mile build of agents, wiring up tools, Model Context Protocol (MCP) servers and clients, data sources, and integrations, and hardening them from prototype to dependable production use. Agent Design & Orchestration: Translate the reference design into working agentic systems with evaluation and guardrails designed in from the start, and define retrieval (RAG) and tool-integration strategies that keep agents grounded and accurate. Agentic Operations (Operate) Observability & Monitoring: Establish comprehensive logging, monitoring, and alerting for agents in production. Because agents make non-deterministic decisions, ensure deep visibility into agent health, behavior, and performance, and lead root-cause analysis when agents fail. Performance & Cost Evaluation: Track resource consumption across agentic workloads, including API usage and token limits across LLMs. Define and monitor SLOs/SLIs, manage cost-per-task economics, and drive model-routing and efficiency decisions that keep performance high and spend predictable. Governance & Guardrails: Define the boundaries that keep agents safe, within budget, and compliant with security and regulatory standards, establishing policy, permissions, audit trails, and human-in-the-loop checkpoints so every agent action is bounded, traceable, and auditable. Continuous Optimization & Maintenance: Maintain a subset of production agents, resolving regressions and keeping them current as platforms and models evolve, while using telemetry and evals to refine prompts, tools, topologies, and guardrails. Validate changes in simulation before release and automate away manual toil. Qualifications Technical Skills: 3+ years of software, ML, or platform engineering experience, including a demonstrated track record of leading technical direction through influence (no direct-report or people-management requirement) Proven ability to act as a technical authority and force multiplier (contributing to reference designs and standards, mentoring engineers, and driving adoption) without formal management authority Hands-on experience designing and building production agentic systems, including multi-agent orchestration and Model Context Protocol (MCP) integrations Experience selecting among and building across multiple agent platforms, with the judgment to match use cases to the right platform Strong tool and API integration skills, including designing retrieval (RAG) strategies that keep agents grounded and accurate Experience building evaluation harnesses and offline/online evals, and validating agentic systems in simulation before release Experience implementing guardrails, policy and permission models, and audit trails for autonomous systems Familiarity with token and cost management across multiple LLM providers, including model routing and fallback strategies Experience directing and reviewing the work of contractors, vendors, or peer engineers through technical review (without formal management authority) Hands-on experience operating agents in production, including observability and monitoring with Splunk and Splunk Observability (Splunk o11y) Experience with Splunk products (Splunk Cloud/Enterprise, Splunk IT Service Intelligence, Splunk Observability, or equivalent) for telemetry, monitoring, and observability Proficiency in cloud-native architectures, preferably AWS Experience in programming/scripting languages such as Python and Bash Understanding of distributed systems, microservices architecture, and API design Strategic & Business Skills: Strong strategic thinking and ability to translate business objectives into technical roadmaps Excellent communication skills with ability to present technical concepts to non-technical stakeholders Track record of delivering results in fast-paced, dynamic environments Data-driven decision-making approach with focus on measurable outcomes Core Values and Mindsets: Commitment to Excellence: A dedication to delivering high-quality solutions, strengthening technical skills, and taking pride in continuous improvement to consistently raise the bar. Adaptability / Flexibility: A growth mindset, openness to feedback, and the ability to respond effectively to new challenges and rapid change. Collaboration: A strong team player attitude, excellent communication skills, and a commitment to empowering colleagues and fostering an open, supportive environment. Ownership: A proactive approach to improvement, accountability for outcomes, and a drive to deliver on commitments without waiting for direction. Innovation: A passion for creative problem-solving, technical rigor, and pushing boundaries while maintaining high standards. Fun: An ability to embrace fun, celebrate success, and contribute to a positive and energetic culture where everyone can thrive. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $135,800.00 to $198,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $168,800.00 - $277,400.00 Non-Metro New York state & Washington state: $148,800.00 - $248,200.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Manage supplier relationships and commodity strategy for optic transceivers, including negotiations and cross-functional collaboration. | 7+ years in supply chain commodity management with strong supplier management, negotiation, and data analytics skills. | The application window is expected to close on: 07/28/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This is a hybrid role based twice in a week at the Cisco Office. Meet The Team Did you know? Cisco Supply Chain was just ranked #1 for Tech Companies and #1 overall on Gartner, Inc s annual Supply Chain Top 25 which identifies supply chain leaders and highlights their standard processes. There’s never been a better time to join us! The Global Supplier Management (GSM) Organization is an industry leader in sourcing and supplier management that enable sustained innovation and supply chain excellence. You will join a very motivated team that achieves record setting results and a fun group that helps each other be successful at work and play. Our team focuses is to drive innovation as well as outstanding cost, quality and delivery; to accomplish this, you will work very closely with constituents across Supply Base, Engineering, Finance, Manufacturing, Marketing and Legal. Your Impact You possess a combination of business experience, and strong interpersonal communication and relationship leadership skills, aren’t intimidated by titles and can work with people toward a shared goal. You'll use your ability to influence, both inside and outside Cisco, to make sure we implement our strategy. Your top negotiation skills are used daily so that Cisco is bold in the marketplace, and our customers love our products. Cisco Global Supplier Management (GSM) team is seeking a motivated Supplier Commodity Manager for “High Speed Optic Transceivers”. You will be part of a highly impactful and dynamic organization collaborating with cross-functional teams and suppliers. Responsible and accountable for the Commodity Strategy and the Supply-base executing and enabling it Responsible and accountable for all aspects of supplier relationship management including all technical, commercial, delivery, and quality while working across partner supply chain organizations like Technology & Quality, Manufacturing, and Product Operations Working closely with Global planning and fulfillment teams to track inventory, CT2R, and ensure continuity of supply. This includes lead time management, Strategic Inventory Planning, Sophisticated purchase proposals and such Driving quarterly negotiations of component cost and lead-times Performance Management: Executive Escalations / Resolutions, Scorecards / Business Reviews on Cost, Quality, Delivery, Technology, and Partnership Proactively using data to assess issues, risk assessment, work and collaborate cross-functional to provide proposals to mitigate the risk and see and follow through with the plan to implement. Identifying, tracking, and collaborating across functions on appropriate Market Indicators for the assigned Industry, anticipating market trends and transitions Negotiating, and driving all aspects/terms of legal settlement/agreements such as MPAs, MOU, Capacity agreement, VMI agreements and such Influence the suppliers in investments that meet Cisco’s future requirements Minimum Qualifications 7+ years of cross functional Supply Chain experience in Commodity Management. Excellent skills in supplier management along with extensive experience in drafting and negotiating sophisticated commercial contracts. Excellent skills in data analytics and reporting and ability to develop and execute short-, mid-, and long-term strategies. Adept at influencing decisions and developing solutions to sophisticated business situations. Strong experience with collaboration, communications, negotiations, facilitation and change management. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $143,600.00 to $182,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $143,600.00 - $209,900.00 Non-Metro New York state & Washington state: $128,800.00 - $187,800.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Lead design and delivery of complex software projects, mentor teams, and influence technical direction. | 7+ years experience, expertise in distributed systems, cloud-native services, and object-oriented programming languages like GoLang, Java, or C/C++. | The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Develops software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development best practices. Partners with other teams including design and product management to create the right solution for the customers. Creates technical design documentation to be used by the team as well as contributing to user documentation to be used by end users. Debugs and addresses software issues during development and in production systems to support customers. Brings new ideas for product innovation and helps improve software development processes. What You’ll Do: • Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices. • Solves complex problems and takes abroad perspective to identify innovative solutions. May lead small-to-medium features from technical design through completion. • May lead projects that span multiple teams; manage workload and workstreams holistically. • Influences a defined software engineering roadmap. • May lead medium-to-large features from technical design through completion. • Provides expertise in the development and implementation of the software development lifecycle, and agile engineering strategies across applicable teams and partners. • Leads and mentors others and improves the technical design of solutions. Advocates for new features within a product to address customer needs. • Articulates design choices based on an expert understanding of market awareness, product adoption, and competition. • Innovates new products to address unmet customer needs • Influences and tracks metrics to measure success • Writes functional clean code and unit tests at a level that sets the standard for coding across teams. • Influences architectural decisions with a focus onsecurity, scalabilityy and reliability. • Contributes to threat modeling of a product. • Proactively identifies, prioritizes, and resolves risk and issues in production systems. • Designs and implements robust monitoring tools that provide visibility and reliability and acts on the data and alerts to increase future performance. • Leads postmortems and reviews root cause analysis, ensures on-call coverage. • Expert on multiple functional components • May contribute to knowledge sharing among the wider professional community with technical blogs or publications. • Scopes work accurately and provides reliable estimates for project milestones and completion. • Communicates delivery trade-offs and negotiates with cross-functional partners to align on direction and outcomes. • Mentors peers or others on the team • Facilitates/encourages knowledge sharing in the team Minimum Qualifications: Bachelors + 7 years of related experience, or Masters + 6 years of related experience, or PhD + 3 years of related experience. Requires in-depth conceptual and practical knowledge in data processing technologies and knowledge of related technical job families; has worked extensively with data processing or event-driven architecture Demonstrated experience of shipping and supporting cloud-native services or on-premises software solutions, using object-oriented programming languages like GoLang OR Java, C/C+. Experience leading the design and delivery of complex projects with a scope of 3 months or more, involving collaboration with multiple teams. Demonstrated ability to influence technical direction, drive consensus across multiple teams and stakeholders. Proven ability to design, architect, and implement distributed systems, focusing on reliability, scalability, and performance. Deep understanding of distributed system concepts (e.g., consistency models, fault tolerance, consensus algorithms). Experience with data processing technologies like kafka, Open Telemetry, Kubernetes or others Preferred Qualifications: Proven track record of delivering high-quality, maintainable code with ability to adapt to new technologies Strong debugging and troubleshooting skills with expertise in Linux-based tools and advanced diagnostics Strong advocate for operational excellence, driving best practices for monitoring, alerting, and incident response Experience with data platforms, data ingestion, or similar enterprise-scale data processing technologies Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $149,100.00 to $218,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $183,800.00 - $303,100.00 Non-Metro New York state & Washington state: $163,600.00 - $269,800.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Lead and transform the Customer Information Clearinghouse team to improve operations, compliance, and customer data management. | Requires 8+ years in information management or related roles with proven leadership in transformation and strong strategic and analytical skills. | The application window is expected to close on: 05/30/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The Leader, Customer Information Clearinghouse (CIC), is responsible for driving the transformation and strategic direction of the CIC team. This role oversees the delivery of high-quality customer information services and ensures operational excellence, compliance, and continuous improvement. The ideal candidate is a visionary leader with demonstrable experience in leading teams through change, optimizing the business processes, and enhancing customer value. Position Overview: You will be responsible for setting the vision, strategy, and operational direction for the CIC function. This role ensures the effective management, integrity, and security of customer information while driving continuous improvement in service delivery and business value. The CIC Leader partners with cross-functional teams and stakeholders to modernize operations, implement standard methodologies, and maintain compliance with data privacy and regulatory standards. The successful candidate will be a ground-breaking leader with a solid background in information management, capable of inspiring teams and leading organizational change to support current and future business objectives. Who You Are: A visionary and transformational leader with a consistent track record of driving organizational change and building high-performing teams. Possess deep expertise in information management, customer data operations, and data governance. Solid understanding of regulatory, privacy, and compliance requirements related to customer information. Highly skilled at developing strategies, implementing operational improvements, and delivering measurable business value. Thrive in collaborative, cross-functional environments and are adept at building strong relationships with collaborators at all levels. Analytical, results-oriented, and comfortable making complex decisions in a dynamic business environment. Passionate about continuous improvement and committed to maintaining the highest standards of service quality and data integrity. What You'll Do: Provide strategic leadership and direction for the CIC team, aligning objectives with organizational goals. Overhaul and modernize CIC operations to enhance efficiency, scalabiity, and service quality. Develop and execute strategies to improve customer data management, security, and compliance. Cultivate a culture of collaboration, innovation, and accountability within the team. Build and maintain strong relationships with internal stakeholders, customers, and partners to ensure CIC services meet evolving business needs. Identify and implement best practices, tools, and technologies to optimize information management and service delivery. Monitor and report on key performance metrics, ensuring continuous improvement and alignment to business objectives. Lead change management initiatives to ensure team adoption of new processes and technologies, Ensure compliance with relevant data privacy, security, and regulatory requirements. Provide mentoring and professional develop opportunities for CIC team members. Minimum Qualifications: Bachelor’s degree in Business, Information Management, or a related field (Master’s degree preferred) or equivalent experience. 8+ years of experience in information management, customer service operations, or related roles. Proven expertise in leading teams through transformation and change management. Strong analytical, problem-solving, and decision-making skills. Demonstrated ability to develop and execute strategic initiatives. Preferred Qualifications: Strong knowledge of customer information systems, data governance, and compliance requirements. Excellent communication, interpersonal, and stakeholder management skills. Experience working in a global organization is a plus. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $155,300.00 to $227,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $199,200.00 - $317,600.00 Non-Metro New York state & Washington state: $179,900.00 - $291,700.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Define and lead architecture for Cisco's enterprise AI platform, solving complex AI challenges and driving production-ready innovations. | Senior technical leader with 17+ years in software engineering, AI/ML, and platform architecture, with experience in enterprise-scale systems and AI innovation. | The application window is expected to close on: 05/29/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Meet the Team The AI Platforms and Enablement team is the engine behind Cisco’s internal AI transformation. Our mission is to build and scale CIRCUIT, Cisco’s universal enterprise AI platform designed to collapse information silos and amplify productivity through intelligent, agentic experiences. CIRCUIT is more than a platform—it is the foundation for how Cisco will reimagine work through secure, scalable AI. Our team combines platform development with enterprise enablement, ensuring that business units can adopt AI capabilities, integrate proprietary data, and transform legacy workflows into intelligent, autonomous experiences. The organization operates through an Eight-Pillar CIRCUIT model spanning Platform Engineering, Solutions Engineering, Process Engineering, Product Management, UX Design, Technical Program Management, Innovation & Advanced Architecture, and Strategy & Operations. Together, these pillars balance specialized execution with multi-functional collaboration to move from invention to production at enterprise scale. Within this model, Innovation & Advanced Architecture serve as the Invention Lab. This team works on solving Cisco’s most complex AI architecture challenges, incubating breakthrough capabilities, and establishing the path from invention to production-ready platform features. Your Impact You will define the long-term architecture for Cisco’s enterprise AI platform, encompassing agentic systems, multi-agent orchestration, LLM integration, search and AI convergence, retrieval and memory frameworks, evaluation and reliability systems, human‑in‑the‑loop controls, and scalable data pipelines. Your work will ensure the platform remains modular, secure, resilient, interoperable, and future‑ready. You will lead the design and resolution of the organization’s most complex technical challenges, including multi‑agent system reliability, orchestration frameworks, long‑term context retention, model routing, retrieval patterns, trust mechanisms, and enterprise‑scale AI performance. You will set architectural principles and reference patterns that reduce fragmentation and enable consistent execution across the eight‑pillar operating model. You will create and drive a clear path that converts advanced technical invention into production‑grade platform capabilities. Partnering closely with Platform Engineering, you will ensure new ideas are designed for production from the outset and hardened into operationally ready services. In collaboration with Product Management, you will align technical innovation with CIRCUIT’s long‑term roadmap and value proposition. You will act as the primary architectural bridge across Platform Engineering, Solutions Engineering, Process Engineering, Product, and other Cisco business units, driving alignment on standards, frameworks, and reference architectures. You will work across corporate functions to ensure internal AI efforts build on CIRCUIT in a way that is secure, interoperable, and extensible. You will lead rapid exploration of emerging areas such as agent collaboration, autonomous planning, practive workflows, tool use, long‑term memory, and new interaction models, evaluating technical feasibility, scalability, and enterprise readiness. You will stay closely connected to advances in AI research, open‑source ecosystems, model providers, cloud platforms, and enterprise AI frameworks, guiding adoption where it creates durable advantage for Cisco. You will represent Cisco as a recognized technical authority in enterprise AI, engaging with research communities, partners, customers, and industry ecosystems. You will translate complex technical strategy into clear direction for executives, senior engineering leaders, and strategic stakeholders, and support high‑level customer and partner conversations by articulating Cisco’s AI architecture approach and lessons learned from operating CIRCUIT at scale. You will elevate the technical maturity of the organization through mentorship, architectural reviews, standards setting, and guidance. You will coach senior engineers and technical leaders, build a strong bench of architectural talent, develop a culture of high‑velocity experimentation and rigorous engineering quality, and contribute to Cisco’s technical reputation through patents, white papers, architectural standards, and thought leadership. Minimum Qualifications Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 17+ years of experience in software engineering, technical architecture, distributed systems, AI/ML, or platform engineering; advanced degree may substitute for some experience. Demonstrated experience as a principal engineer, architect, or senior technical leader in large-scale enterprise environments Proven ability to define technical strategy and drive architectural direction across multiple organizations and business domains Strong background of leading complex, multi-functional technical initiatives from concept through production Experience with AI/ML systems, distributed systems, cloud-native infrastructure, or large-scale data platforms Demonstrated history of architectural influence through standards, patents, publications, technical papers, or comparable contributions Preferred Qualifications Deep expertise in generative AI, LLM integration, multi-agent systems, RAG, evaluation frameworks, and enterprise AI architecture. Experience taking research concepts or early prototypes through productization into secure, scalable, production-ready offerings Strong familiarity with model orchestration, memory systems, tool invocation, agent reliability, and enterprise trust controls Experience in multi-cloud and hybrid environments, including GCP, AWS, Azure, and on-prem infrastructure Strong network within AI research, open-source, or partner ecosystems. Experience mentoring engineering teams in high-velocity, experimental environment Prior customer-facing or partner-facing experience providing technical strategy, architecture guidance, or executive-level AI advisory support Experience with enterprise search, data integration, developer platforms, or large-scale internal productivity systems Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $273,200.00 to $384,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $273,200.00 - $442,600.00 Non-Metro New York state & Washington state: $267,600.00 - $390,300.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Provide expert-level support for complex network performance issues and lead resolution of critical outages. | 5-8+ years senior network support experience, deep networking protocol knowledge, and expert certifications preferred. | The application window is expected to close on: 05/08/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Who We Are Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver detailed digital experiences across every network—even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet, and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate network performance issues before they impact end-user experiences. About The Role Have you ever wondered how the Internet works under the hood? At ThousandEyes, we spend every day helping our customers navigate the complexities of Internet-based service delivery. As a Senior Network Support Engineer, you will be the primary technical advocate for our customers. You will employ your deep networking expertise to analyze complex traffic patterns, diagnose routing anomalies, and deliver actionable insights. Whether you are troubleshooting BGP route leaks, analyzing packet captures, or optimizing end-to-end connectivity, you will be the "smoking gun" investigator that saves our customers hours of downtime. Note: As part of this role, you will be responsible for maintaining services in a FedRAMP-compliant environment and must be a U.S. Person (U.S. citizen). This position may perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. What You’ll Do Provide expert-level support for complex network performance issues, including BGP, OSPF, DNS, TCP/IP, and application-layer connectivity. Lead the resolution of high-impact, critical network outages by performing deep-dive analysis of telemetry data and packet captures. Partner with Engineering and Product teams to translate customer network challenges into product improvements and roadmap features. Act as a technical subject matter expert (SME) to mentor junior engineers on advanced network diagnostics and troubleshooting methodologies. Use Python or other automation tools to streamline troubleshooting workflows and improve serviceability. Create high-quality user documentation, white papers, and training materials that help customers understand complex network behaviors. Represent the support organization in high-stakes customer engagements and internal product strategy meetings. Qualifications 5–8+ years in a senior network support, network engineering, or technical operations role. Bachelor’s degree in Computer Science, Electrical Engineering, or a related field (or equivalent practical experience). A "customer-first" attitude with a passion for solving the "unsolvable" network problems. Deep understanding of networking protocols (BGP, MPLS, VPN, DNS, HTTP/S, TLS). Expert-level certifications (e.g., CCIE, CCNP, or equivalent) are highly preferred. Demonstrable ability to interpret complex data sets, logs, and packet captures to drive data-driven decisions. Proficiency in scripting (Python, Bash) or network programmability (APIs, Ansible, Terraform) to automate diagnostic tasks. Exceptional ability to explain complex technical concepts to both technical and non-technical stakeholders. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $158,200.00 to $200,700.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $158,200.00 - $241,700.00 Non-Metro New York state & Washington state: $140,600.00 - $241,800.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Lead cross-functional strategic initiatives to improve business performance and operational excellence. | MBA graduate with strong business strategy, data analysis, and project management skills, capable of influencing senior leadership and managing high-impact projects. | The application window is expected to close on: 04/12/2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Job Description Applications are accepted until further notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. Meet the Team We are Cisco’s AI & Automation Center, the team that drives enterprise AI adoption across Cisco with rapid innovation, scalable automation, and responsible governance. We are a part of the broader Cisco Operations organization that accelerates growth by powering the company to securely deliver high-quality products and experiences for our customers, partners, and employees. Our vision is to power a secure Cisco with simplicity, speed, and growth so customers, partners, and employees choose us every time. Your Impact We’re looking for a Strategy & Operations Manager to lead high-impact initiatives that drive business performance and operational excellence across the company. This role sits at the intersection of strategy and execution and is ideal for someone who brings clarity to complex initiatives, influences across teams, and owns delivery end-to-end. In this role, you will: Lead high-priority, cross-functional initiatives Partner with senior leaders to shape strategy and influence key business decisions Translate company priorities into clear execution plans, milestones, and measurable outcomes Use data to identify opportunities, generate insights, and drive decision-making Improve and scale business processes to increase efficiency and impact Identify opportunities to integrate AI into workflows, analytics, and decision-making to accelerate outcomes This is a high-visibility role with exposure to senior leadership and the opportunity to make a measurable impact on company-wide priorities. You’ll operate with a high degree of autonomy, own critical workstreams end-to-end, and help shape how the business scales. Minimum Qualifications Recent or upcoming graduate of an MBA program Strong understanding of business strategy and structured problem-solving; experience analyzing quantitative and qualitative data to drive strategy Advanced proficiency in Excel and PowerPoint Ability to manage and deliver high-impact projects on time and within scope Clear and persuasive communicator with cross-functional partners and senior leaders Familiarity with networking and cloud technologies is a plus Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $132,300.00 to $174,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $132,300.00 - $200,100.00 Non-Metro New York state & Washington state: $117,300.00 - $219,300.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.

Lead technical marketing efforts for Cisco's Industrial IoT switching and wireless portfolio, develop technical sales training and collateral, collaborate with product teams, support sales during customer testing, and monitor industry trends. | 8+ years in industrial networking technologies, deep understanding of Cisco's IoT portfolio, experience in technical marketing or sales engineering, and knowledge of industrial protocols and rugged hardware. | The application window is expected to close on 12/31/25. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This position follows a hybrid work model and requires that you live within commuting distance of our San Jose, CA office and commute to the office 2 -3 days per week. Occasional domestic and international travel on average once every two months. Meet the Team At Cisco, we believe technology has the power to connect, empower, and propel us forward! By simplifying advanced technology, we enable passionate individuals to concentrate on their core mission. As the world’s fastest-growing cloud-managed networking team, our innovative products and architecture are redefining enterprise networking and making cloud-managed IT a reality. Our Industrial IoT Technical Marketing Engineering (TME) Team is critical to the continued rapid growth of our market leading industrial portfolio and to advancing Cisco's leadership in Industrial IoT by enabling customers to build secure, resilient, and AI-ready industrial networks. Your Impact We are seeking a highly qualified Technical Marketing Engineer (TME) Leader for Industrial IoT Switching and Wireless to spearhead the technical marketing strategy and execution for Cisco's Industrial IoT IE switching and IW wireless portfolios. In this role, you will focus on industrial switching, wireless, and security design for harsh environments and operational technology (OT) networks. As a leader, you will collaborate with sales, engineering, and product teams to drive adoption, enablement, and customer success in Industrial IoT markets. Additionally, your focus will include ruggedized networking for enterprises and for industries including manufacturing, roadways, city intersections, utilities, renewables energy generation, oil and gas and many other industrial customers. As a critical member of the product team, your responsibilities include: Lead, mentor, and support a team of Technical Marketing Engineers to drive technical excellence and professional growth. Lead technical marketing efforts for Cisco's Industrial IoT Switching and Wireless portfolio, including industrial switches (DIN rail, IP66/IP67-rated, rack-mount, embedded), and industrial wireless solutions (Catalyst industrial Wi-Fi, Ultra-Reliable Wireless Backhaul). Develop and deliver technical sales training, presentations, and collateral that clearly articulate product features, benefits, and use cases tailored to industrial environments such as manufacturing, transportation, utilities, oil & gas, and mining. Collaborate with product management and engineering to provide market feedback, influence product roadmaps, and ensure alignment with customer needs in industrial IoT. Support sales teams with technical expertise during customer alpha testing, proof of concepts, and solution positioning to accelerate adoption of Cisco's industrial networking solutions. Drive awareness and understanding of Cisco's industrial networking innovations including AI-ready networking and cybersecurity features. Act as a subject matter expert on industrial networking protocols, certifications, and ruggedized hardware designed for extreme environments. Facilitate cross-functional collaboration to integrate Cisco's industrial IoT switching, routing, and wireless products with broader industrial IoT and enterprise networking solutions. Monitor industry trends, competitive landscape, and emerging technologies to maintain Cisco's leadership in industrial IoT networking. Minimum Qualifications Bachelor's degree in Engineering, Computer Science, or related technical field + 8 years experience in industrial networking technologies, including switching, routing, and/or wireless solutions specifically designed for industrial IoT and OT environments. Deep understanding of Cisco's Enterprise or Industrial IoT portfolio: Industrial Ethernet switches (IE1K, IE2K, IE3x00, IE4K, IE5K, IE9K) and industrial wireless products (IW6300, IW9167, Ultra-Reliable Wireless Backhaul), Cisco Catalyst switches and controller based wireless solutions Proven ability to translate complex technical concepts into clear, compelling messaging for sales and customer audiences. Knowledge of industrial protocols, ruggedized hardware requirements, and industrial network security. Prior experience in a technical marketing or technical sales engineering role focused on enterprise or industrial networking. Preferred Qualifications Experience leading a related technical or customer facing team. Advanced certifications or relevant industrial IoT experience highly valued. Familiarity with Cisco Catalyst Center and cybersecurity solutions for industrial networks. Hands-on experience with industrial network deployments or demos in sectors such as manufacturing, utilities, transportation, or oil & gas. Excellent communication, presentation, and leadership skills to influence internal teams and external customers. Ability to work collaboratively across sales, engineering, and product teams to drive business outcomes. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $191,400.00 to $281,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $191,400.00 - $323,600.00 Non-Metro New York state & Washington state: $176,100.00 - $287,900.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.