001 Itron, Inc.

Support and maintain complex managed service systems ensuring stability, performance, and customer impact. | 5+ years supporting enterprise-scale Linux-based applications with strong database and scripting skills in a managed services environment. | Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. This role sits at the intersection of grid reliability, customer impact, and global collaboration. As part of Itron’s expanding Global Managed Services organization, you’ll support mission‑critical Demand Response and Distributed Energy Management solutions that electric utilities rely on to keep communities resilient—especially during peak demand and grid stress events. You’ll work with a diverse, global team across the U.S., Hungary, and India, gaining deep technical ownership of complex, real‑world systems while directly influencing service quality, system performance, and customer trust. For technologists who thrive on solving complex problems that matter, this role offers meaningful impact, technical depth, and long‑term growth within Itron’s energy transition mission. Duties & Responsibilities Gain deep technical and functional expertise in Itron’s Distributed Energy Management (DEM) and Demand Response solutions delivered as managed services to predominantly North American electric utility customers. Support mission‑critical systems that span device, network, and application layers to reliably deliver load control and grid resiliency outcomes when needed. Collaborate authentically and cross‑functionally with global peers in the U.S., Hungary, and India, as well as with internal engineering, product, and customer support teams. Deploy, configure, and upgrade system components of IntelliSOURCE in both test and production environments with a strong focus on stability, performance, and customer impact. Contribute to customer acceptance testing and validation of system upgrades to ensure high‑quality, low‑risk releases. Troubleshoot and resolve complex, multi‑layer issues across applications, databases, operating systems, and infrastructure in Linux‑based environments. Investigate, document, and track issues related to software, processes, data, and hardware, ensuring accountability and timely resolution. Partner with engineering and product teams in the bug resolution lifecycle to ensure fixes do not negatively impact existing customer environments. Prepare technical briefings, reports, and evaluations related to system performance, efficiency, capacity, and utilization. Create and maintain clear, accurate technical and training documentation to support internal teams and enable consistent service delivery. Train and mentor internal employees on system configuration, troubleshooting, and operational best practices. Operate in an agile, customer‑centric managed services environment with minimal travel required and standard business hours aligned to the employee’s local time zone. Required Skills & Experience 5+ years of related experience supporting enterprise‑scale applications in a Linux‑based production environment, preferably within a managed services or SaaS delivery model. Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent professional experience. Strong database administration expertise, including hands‑on experience with: MySQL, PostgreSQL, and Microsoft SQL Server Database configuration, performance tuning, and query optimization Replication architectures (e.g., primary/replica, master/slave) and high‑availability concepts Advanced proficiency in SQL and database troubleshooting within production systems. Experience debugging complex issues using application and system logs across distributed environments. Working knowledge of scripting for automation and diagnostics (preferably Python or similar languages). Proven ability to work collaboratively and accountably across global teams while supporting mission‑critical customer systems. Strong written and verbal communication skills, with the ability to document technical concepts clearly for both technical and non‑technical audiences. Preferred Skills & Experience Knowledge of electric utility Demand Response, Distributed Energy Resources (DER), or Energy Efficiency programs. Exposure to source code management and defect tracking systems (e.g., Azure DevOps / VSTS, GitHub). Experience with secure file transfer technologies (e.g., SFTP, CLEO) and encryption concepts. Familiarity with ticketing and service management platforms such as Salesforce, Remedy, or similar tools. Experience with MySQL database replication, failover strategies, and monitoring in high‑availability environments. Exposure to Microsoft SQL Server Reporting Services (SSRS) or enterprise reporting solutions. Background supporting systems used by field operations or operational technology environments. Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. The base salary is $96,000-165,000 annually. This position is eligible for our annual bonus program. #LI-EP1 Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here. Not ready to apply? Introduce yourself to our team so we can stay in touch. 5000+ global employees Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Publicly traded: ITRI ESG goals and achievements Award-winning workplace Inclusion-first work culture Commitment to employee growth and development: iGrow program Employee resource groups*: iBelong program Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by location or position Hear from our Employees @ Itron Careers Your safety and trust are important to us. We want to make you aware of an increase in fraudulent activity targeting job seekers. Learn more Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email accessibility@itron.com.

Lead global product strategy and portfolio development for Grid Reliability solutions, coordinate cross-functional teams, engage with customers and partners, and drive adoption and business growth. | 8+ years in product management or related roles with utility or regulated market experience, strong leadership and communication skills, and proficiency in Microsoft Office; MBA preferred. | Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. We are seeking an experienced Senior Product Manager to guide and grow Itron’s Grid Reliability product line globally. In this role, you will shape the strategy, guide portfolio development, and foster strong internal and external partnerships. Your work will focus on advancing solutions that improve outage performance, fault location, and prediction capabilities in the Low Voltage and Medium Voltage distribution system, leveraging Itron’s Distribution Intelligence platform. This position requires the ability to coordinate across functions, support and inspire teams, and cultivate collaborative industry relationships. Success will be measured by adoption of high-value solutions, growth in customer impact, and recognition of Itron as a trusted facilitator in Grid Reliability outcomes. Duties & Responsibilities: Guide the global Grid Reliability product line strategy, ensuring adoption, customer success, and business growth. Shape and evolve the solution roadmap, including ecosystem and partner engagement. Work with cross-functional teams—including Sales, R&D, Service Delivery, Marketing, and Networks—to align strategies and deliver customer value. Partner with utility customers, industry stakeholders, and solution partners to understand needs and co-create solutions. Promote Itron’s Grid Reliability solutions at industry events, trade shows, and conferences. Develop competitive positioning, market insights, and customer use cases that inform business selections. Provide coaching and support to internal teams and partners, ensuring knowledge of product vision, strategy, and roadmap. Oversee product lifecycle activities, balancing solution trade-offs to ensure customer satisfaction and portfolio performance. Support portfolio prioritization and operational execution, aligning business cases and go-to-market plans. Required Skills & Experience: 8+ years of experience in product management, product marketing, business development, or strategic planning. Demonstrated expertise in developing and positioning solutions for utilities or related regulated markets. Background in distribution grid operations, ideally with diagnostics, prevention of faults, or control room solutions. Experience guiding adoption of integrated hardware, software, and managed services. Ability to lead and inspire cross-functional and geographically distributed teams. Strong analytical skills with the ability to evaluate business, regulatory, and technical factors. Skilled communicator—comfortable engaging with both technical teams and executive audiences. Organized, adaptable, and able to thrive in dynamic and evolving environments. Demonstrated success in aligning strategies across diverse stakeholders. Proficiency in Microsoft Excel, PowerPoint, and Word. MBA (or equivalent education/experience) preferred. Preferred Skills & Experience: Background in consultative solution selling and market development. Familiarity with utility challenges, business case modeling, and industry best practices. Experience with top-tier management consulting or equivalent strategic roles. This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location. Liberty Lake, WA Salary Range: $125,000 - $215,000 base San Jose, CA Salary Range: $161,000 - $265,000 base This position is eligible for our annual bonus program. This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! #LI-MB1 Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for! The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com. Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com Our broad solution portfolio allows our customers to better manage energy and water for a sustainable future. Our innovative, next-generation utility and smart-city solutions help build resilient communities around the world. You can build your career here and do work that truly matters. Learn more about Itron here. Not ready to apply? Introduce yourself to our team so we can stay in touch. 5000+ global employees Products and solutions deployed in 100+ countries Headquarters: Liberty Lake, Washington, USA Publicly traded: ITRI ESG goals and achievements Award-winning workplace Inclusion-first work culture Commitment to employee growth and development: iGrow program Employee resource groups*: iBelong program Paid internships, co-op and apprenticeships Generous and flexible paid time off* *Variable by location or position Hear from our Employees @ Itron Careers Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email accessibility@itron.com.