00001 Ameriprise Financial Inc

Lead strategy, delivery, and operations of enterprise employee technology solutions ensuring reliability, security, and alignment with business outcomes. | 7-10+ years in technology delivery and operations leadership with budget management and strong communication skills. | About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Job Description Provide end to end leadership for the strategy, delivery, and operational support of enterprise employee technology solutions. This role will drive the full lifecycle of applications and services — from strategy and roadmap through solution delivery, production operations, incident management, and continuous improvement — ensuring solutions are reliable, secure, cost effective, and aligned with business outcomes. Key Responsibilities Strategy, Roadmap & Business Alignment Partner with business leaders to translate business strategy and priorities into technology strategy, operating plans, and multi‑year delivery roadmaps Balance delivery investments and operational sustainability, incorporating cost, risk, asset health, security, and architectural alignment Provide cost, feasibility, and value trade‑off analysis to support prioritization and funding decisions Technology Delivery Lead delivery of technology solutions and enhancements, ensuring commitments for scope, schedule, cost, quality, and risk are met Oversee release planning, change management, and deployment activities to minimize business disruption Ensure solutions meet architectural standards, SDLC requirements, and regulatory expectations Coordinate across multiple concurrent initiatives and resolve delivery risks and dependencies Production Support & Operational Excellence Own production support outcomes for assigned applications and services, including availability, performance, incident management, and remediation Lead response to major and critical incidents, ensuring timely service restoration, executive communication, root‑cause analysis, and permanent fixes Establish and mature operational processes, service metrics, and continuous improvement plans aligned to ITIL and operational best practices Drive proactive identification of recurring issues, service gaps, and improvement opportunities Vendor, Partner & SLA Management Manage strategic vendor and partner relationships across delivery and operations Establish, monitor, and enforce service level agreements (SLAs) and delivery expectations Ensure vendor resources follow Ameriprise standards, methodologies, and quality requirements Partner with procurement to manage contracts, performance, and cost effectiveness Financial & Resource Management Own budget and financial planning for delivery initiatives and production services, including vendor contracts Optimize resource strategies (internal vs. vendor, on‑shore/off‑shore) to balance speed, quality, cost, and resilience Forecast and manage spend across delivery and run activities with transparency and accountability People Leadership & Organizational Effectiveness Lead and develop an organization spanning delivery and production support functions Build capabilities across engineering, operations, and service management disciplines Drive performance management, talent development, succession planning, and engagement Foster a culture of accountability, collaboration, and continuous improvement Governance, Risk & Standards Champion adoption of enterprise standards, ITIL practices, SDLC, and operational controls Ensure compliance with security, risk, audit, and regulatory requirements Translate technical risks into clear business impacts and mitigation options for senior leaders Required Qualifications Bachelors degree (4-years) in Computer Science, Engineering, MIS or related field; or equivalent work experience 7-10+ years experience of increasing responsibility in the delivery and operations of technology products/services 3-5+ years of leadership experience, including demonstrated success in leading technical teams and executing technical projects within a quality management framework 2-3+ years of experience in successfully managing budgets (departmental and/or project) Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences Required Qualifications ServiceNow Visa Sponsorship Applicants must have a valid work authorization that does not now, or in the future, require visa sponsorship for employment in the United States (e.g., H-1B, F-1 CPT, F-1 OPT, TN). In-Office Collaboration We are a client-centric, relationship-based business. Working together, in-person, is foundational to how we achieve results. By fostering a culture of face-to-face collaboration, idea sharing, productivity and personal connection, we deliver for our stakeholders — clients, advisors, employees and shareholders. Our employees work in the office at least four (4) days per week, with flexibility to work from home one (1) day per week. Some roles may require additional in-office time or different in-office expectations, and specific requirements will be discussed during the hiring process. Base Pay Salary The estimated base salary for this role is $131,100 - $180,000 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Technology Line of Business TECH Technology Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, military status, veteran status, genetic information, citizenship, disability status, marital status, family status or any other basis prohibited by law. We are committed to fostering an inclusive and accessible recruitment process for individuals with disabilities. If you require a reasonable accommodation to participate in the application or interview process, speak to your recruiter to discuss how we can support you. About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of year-end 2024. Our team of 22,000 people across 19 countries, serves more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses – Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Manage multiple agile teams on data analytics, AI, and cloud projects by facilitating Agile ceremonies, planning, risk mitigation, and stakeholder communication. | 5-7 years of project management experience including 3+ years as Scrum Master, strong Agile framework knowledge, cloud technology experience, and relevant certifications preferred. | Scrum Master/Project Manager will be responsible for developing and managing technology initiatives and their cost, time and scope. The primary responsibilities will include project and task management, financial and resource management, and delivery management. Key Responsibilities Serve as Scrum Master and Project Manager for multiple agile teams working on data analytics, AI Models, and cloud infrastructure projects. Facilitate Agile ceremonies, daily stand-ups, sprint planning, retrospectives, backlog grooming, and reviews. Collaborate with Product Owners, Data Scientists, Engineers, and Business Analysts to define and prioritize product and project backlogs. Develop and maintain detailed project plans, timelines, and resource allocations. Identify and mitigate project risks and ensure timely delivery of deliverables within scope and budget. Communicate project status, dependencies, and progress to stakeholders at various levels of the organization. Foster a culture of continuous improvement, transparency, and team empowerment. Create & manage project plans for enhancements and small initiatives. Manage requirements gathering, design and execution of the projects/initiatives. Foster partnership with customers/stakeholders/sponsors. Required Qualifications Bachelor’s degree in computer science, Engineering, or related field; or equivalent work experience. 5-7 years of relevant experience required. 3+ years of experience as a Project Manager or Scrum Master in a technical environment. 4 - 7 years’ overall experience leading and executing small to medium Projects/BAU enhancements in Distributed or Cloud Technologies. Proven ability to successfully steer projects on both Waterfall and Agile methodology. Strong understanding of Agile frameworks, including Scrum, Kanban, and SAFe. Experience managing projects in data analytics, cloud computing (e.g., AWS). Excellent leadership, communication, and stakeholder management skills. Provan ability to manage multiple projects and priorities simultaneously. Proficiency with related software tools including but not limited to JIRA, MS Project, MS Excel, ServiceNow, etc. Proven ability to lead/manage technology team members. Expertise in conflict resolution. Preferred Qualifications Certification in Scrum Master (CSM, PSM) or Agile Project Management. ITIL or ITSM certifications also preferred. Successful experience driving cross-functional and cross-organizational teams to meet project objectives. Expert skills in project management methodologies, processes and industry standard tools. Proven ability to work effectively with on-shore and off-shore employee and contract resources. Ability to formally present project related information in a clear, concise and persuasive manner. Ability to relate well at all levels of the organization, building rapport and maintaining collaborative relationships. About Our Company We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in 20 countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world. Base Pay Salary The estimated base salary for this role is $98,100 - $132,400 a year. We have a pay-for-performance compensation philosophy. Your initial total compensation may vary based on job-related knowledge, skills, experience, and geographical work location. In addition, most of our roles are eligible for variable pay in the form of bonus, commissions, and/or long-term incentives depending on the role. We also have a competitive and comprehensive benefits program that supports all aspects of your health and well-being, including but not limited to vacation time, sick time, 401(k), and health, dental and life insurances. Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Exempt/Non-Exempt Exempt Job Family Group Technology Line of Business TECH Technology We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.