Ztek Consulting

Compensation

Full Description

Title: ServiceNow TSOM, TSM & TNI Architect Location: Philadelphia, PA (Remote) Duration: Fulltime Experience:10+ Years Must Have Technical/Functional Skills • ServiceNow TSM Architect plays a crucial role in designing, implementing, and optimizing ServiceNow solutions specifically within the domain of Telecommunications Service Management (TSM). • TSOM : Experience in multiple End-to-End implementations of TSOM module. • This role requires expertise in ServiceNow's capabilities, particularly the TSOM module, and a deep understanding of telecommunications network technologies and operational processes. • Integrate ServiceNow with existing systems: Architect and build integrations between ServiceNow and other enterprise systems prevalent in the telecom industry, such as OSS/BSS, CRM, NMS, and cloud platforms. • ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow • CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions. • Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules • Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems • Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP • App Engine : Expertise in Custom module implementations • Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting • Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features • CTAs/ ServiceNow Certified Candidates Preferred Roles & Responsibilities Requirements Gathering and Process Mapping: • Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features. • Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard. Solution and Architecture Design: • Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams • Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules Implementation: • Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts). • Ensure delivery aligns with defined architecture and standards. • Provide oversight on ServiceNow configuration, customization, and integrations. • Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams Reporting & Dashboards • Design custom and out-of-the-box performance analytics, reports, and dashboards Knowledge & Mentorship: • Guide and mentor development teams, BA teams, and platform administrators. • Create knowledge artifacts and reusable design templates. • Stay updated with new ServiceNow releases and ensure roadmap alignment. Pre Sales & Solutioning: • Support the pre-sales team with solutioning and effort estimation. ServiceNow TSOM, TSM & TNI Architect • Provide product demos and support proof of concepts as required • Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap Generic Managerial Skills, If any Strong communication, presentation and interpersonal skills Strong analytical and problem-solving skills