Zscaler

Compensation

Full Description

Job Description: • Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize the strategic alignment between SLED customer objectives and Zscaler goals • Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions • Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams • Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long-term customer success • Participate in the creation and sharing of intellectual capital, including best practice guides and playbooks, to strengthen the Customer Success team’s collective impact Requirements: • 5+ years of experience in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering • 5+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions • Strong communication and presentation skills with the ability to influence internal and external decisions • Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes • Proven ability to analyze customer data to gain key insights and develop tailored adoption strategies and risk mitigation plans. Benefits: • Various health plans • Time off plans for vacation and sick time • Parental leave options • Retirement options • Education reimbursement • In-office perks, and more!