ZOLL Medical Corporation

Compensation

Full Description

CorporateAt ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions. Job Summary The position will be responsible for all the IT issues regarding our US corporate operations. To be successful in this position, person must be able to handle both the professional level (i.e., support the US team with all IT issues) as well as apply Itamar Medical IT procedures and regulations in the day-to-day conduct. The person holding the position will report to our US director of finance and operations. You will work closely and under the professional supervision and directive of the company's IT manager (based in Israel) and in coordination with our US team. Essential Functions Serve as the first point of contact for Itamar INC employees, seeking technical assistance over the phone or email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution and walk the employee through the problem-solving process. Follow-up and update employee about status and information. Direct unresolved issues to the Israel IT manager. Handle and maintenance of all IT equipment in the US (to include issuing and returning of employee’s computers). Purchase IT equipment when needed. Assist with phone system, installation, maintenance and up-grades. IT support to the US team (software & hardware installment and configuration). Record events and problems and their resolution in IT task system. Apply the company’s IT regulations & procedures and monitoring compliance. Keep all the IT software up to date especially security software. Responsible for communication solutions that involves IT. Report relevant IT issues to company’s IT manager. Required/Preferred Education and Experience BSc Degree (computer science) required Proven experience as help desk or IT support for at least 3 years. required Knowledge, Skills and Abilities Professional knowledge and work experience with windows, office, networks, printers and IP telephony. Experience with Avaya phone systems a plus. Experience with servers handling - advantage. Proven effective verbal, computer, written and presentation/communication skills. Ability to quickly adapt and respond to job, environmental, and industry changes. Strong customer service skills, with excellent written & verbal communication skills. Autodidact - can learn and gain new knowledge on his own. Must be able to communicate effectively & maintain professional conduct at all times. Organized, self-starter with the ability to handle several tasks and prioritize workload with minimal supervision. Able to work longer hours or after hours to support company needs if they arise. Travel Requirements 10% Travel up to 10% Physical Demands The employee is required to sit – perhaps at long intervals of time The employee is required to work on computer for long intervals The employee is required to talk on the phone for long intervals ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives. The annual salary for this position is: $75,000.00 to $95,000.00 Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com. Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran. ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies. With products for defibrillation and monitoring, circulation and CPR feedback, data management, therapeutic temperature management, and ventilation, ZOLL provides a comprehensive set of technologies that help clinicians, EMS and fire professionals, and lay rescuers treat victims needing resuscitation and acute critical care. For more information, visit www.zoll.com. The Asahi Kasei Group is a diversified group of companies led by holding company Asahi Kasei Corp., with operations in the material, homes, and health care business sectors. Its health care operations include devices and systems for acute critical care, dialysis, therapeutic apheresis, transfusion, and manufacture of biotherapeutics, as well as pharmaceuticals and diagnostic reagents. With more than 30,000 employees around the world, the Asahi Kasei Group serves customers in more than 100 countries. For more information, visit www.asahi-kasei.co.jp/asahi/en/.