Zoetis

Compensation

Full Description

Zoetis Reference Laboratories Quality Manager, East Region Hybrid - Onsite in Louisville and potential for remote days Summary: The ZRL Quality Manager will carry out the important role of overseeing the Quality Management System for the East Region, including spoke labs and the Louisville location (ZRL's largest hub laboratory). Responsibilities will include training staff on the QMS and topics related to quality, non-conforming event (NCE) management, internal auditing, document control, policy/SOP writing, quality metric compilation/reporting, liaising with key leaders in other parts of the organization (e.g., medical, customer service, operations) and other quality related duties as assigned. The non-conforming event management duties will include triaging and tracking reported non-conforming events and working with all levels of ZRL staff to ensure timely, appropriate and effective investigation and implementation of corrective/preventive actions (CAPAs). The Quality Manager will carry out investigations and formulate/implement CAPAs for non-technical issues as assigned and work with technical staff to ensure appropriate issue resolution. Job Duties: • Triaging, tracking and resolving reported non-conforming events • Training staff on Quality Management System and topics related to quality • Compilation and reporting of quality metrics • Internal auditing, on location in Louisville and traveling to other ZRL labs • Writing policies/SOPs and Document Control Duties • Other duties as assigned Education/Experience: • Bachelor's degree in a natural science (biology, vet science, chemistry, biochemistry, etc) is required. • At least three (3) years' experience in Quality Assurance related role required. • At least one (1) year on the bench in a veterinary or clinical laboratory required. • Experience in Non-conforming Event Management (investigations, root cause analysis and CAPAs), SOP/policy writing, quality metric development/reporting and internal auditing preferred. • Training in systems thinking and/or Just Culture preferred. • Certification as MLS/MT/MLS/CLS, ISO auditor and/or ASQ preferred. Technical Skills Required: • Proficient in Microsoft Office and internet required. • Relationship building and cross functional collaboration • Effective oral and written communication • Indirect leadership and ability to influence change Preferred skills: • Experience configuring and using compliance software (MediaLab is utilized) • Excel, Power BI and/or other similar software to perform statistical analyses and produce metric reports and dashboards • Internal auditing and delivering summary reports Physical Position Requirements: • Ability to sit/stand/walk for long periods of time • Occasional domestic travel required Full time Regular Colleague Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search. Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis. About Zoetis At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources. Global Job Applicant Privacy Notice